Dear Eiju, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua. Customer Service Manager.

Dear Suk Man Lisa, It such a great pleasure for us to be your accommodation in Hanoi for this trip. We are glad to know that you have a wonderful time staying with us and our service have met your expectations. We can't wait to see you again in the near future. Wish you all the best. Best regards,Dante HuaCustomer Service Manager

Dear Ms. Suk Man Lisa,Thank you for choosing our hotel as your accommodation in Hanoi. We are more than happy to know that you have had a pleasant stay with us. our scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante HuaCustomer Service Manager

Dear King Choung,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We're deeply proud that our service was high - evaluated by you! We will take your feedback as an motivation to improve for the best service!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear YENHSIN, thank you very much for your top rating Hanoi Brilliant Hotel and Spa. It was such a great pleasure for us to be your accommodation in Hanoi. We are more than happy to know that you have completely satisfied with our service during your stay. Your rating is the best motivation for all of our team. We hope to have a chance welcoming you back for another great experience. Best regards. Dante Hua. Customer Service Manager.

Dear Valued guest, thank you very much for your maximum rating Hanoi Brilliant Hotel and Spa. It was such a great pleasure for us to be your accommodation for this trip. We are very happy to know that you loved our excellent service, delicious breakfast, comfortable massage. Your review is the best motivation for all of our team to keep up the great work. Hope that we can help a chance to welcome you back for another shameless stay. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you so much for writing such an excellent review about Hanoi Brilliant Hotel & Spa. We are pleased that you were completely satisfied with our service and accommodation. Your appreciation is definitely the greatest reward for our team. Rest assured that we keep doing our good work to look up to your expectations. Once again, thank you so much for staying with us. We are looking forward to welcoming you back soon. Best regards. Dante Hua. Customer Service Manager.

Dear Yun, It is such a great pleasure to have you as our guest. We are very happy to know that you have completely satisfied with our service. Especially for our spacious clean room, nice staff. Your review is the best motivation for all of us to keep up the great work. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your time to review Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your accommodation for this trip. Moreover, we are terribly sorry to know that the room was not as you expected because there was no outside window. Kindly be noted that due to land layout, it is impossible for all rooms in our hotel to have an outside window. Still, to better ventilate the room, a corridor facing window was made and we have already noted that information on Expedia. Please make use of it. And to compensate for this disadvantage, the room without an outside window is priced lower than one with an outside window. If you insist on a room with an outside room, we have other options such as Executive room with City view, Family room, Connecting room, etc. for your booking. Once again, please accept our sincere apology for this inconvenience. We really hope to have another chance to welcome you back and accommodate you in a room with an outside window. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. It is such a great pleasure for us to be your accommodation for this trip to Hanoi. We are very happy to know that you have a good time during your stay. We can't wait to see you next time. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Yi-Ting. Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are glad that our best location, clean room and hospitality staff have met your stay memorable. Your review is the best motivation to all of our team. We hope to have a chance welcoming you back for another excellent stay. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you for your maximum scored. It is a real pleasure for us to see how much you enjoyed your stay with us at Hanoi Brilliant Hotel & Spa. We are pleased to hear that our faultless service is recommended by you as our valued guest. We hope to get the pleasure of having you with us soon again! Wish you all the best. Dante Hua. Customer Service Manager.

Dear CHANGHSUEHHUA. Thank you for spending your time to review Hanoi Brilliant Hotel and Spa. It is our pleasure to have you as our valued guest. We are really happy that you have had an enjoyable stay with us. Our best location, delicious breakfast, well- equipped room and helpful staff have met your expectation. Your compliments is the best motivation to our team. We are looking forward to welcoming you back in your next trip. Best regards. Dante Hua. Customer Service Manager.

Hi Tung. Thank you very much for spending your precious time to rating our Hanoi Brilliant Hotel and Spa. It is our pleasure to have you as our valued guest. We are happy to know that you like our hotel especially our clean room and helpful staff. Your review is the best motivation to all of our team. Hope that we have chance to welcome you back next time. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you for maximum rating Hanoi Brilliant Hotel and Spa. We are very happy to be your accommodation in Hanoi. Rest assured that we always try our best to serve guests, and your appreciation is the biggest reward for us. Thank you for that. Hopefully, we will have another chance to welcome you back very soon. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for top rating Hanoi Brilliant Hotel and Spa. We are very happy to know that you have an enjoyable stay with us. You love everything from our delicious breakfast to our helpful staff. Your review is the best motivation to us. Thank you and hope to see you again. All the best to you. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you for your top rating Hanoi Brilliant Hotel and Spa. We proud that we have bring you the best service which made your stay comfortable. Your review is the best motivation to all of our staff. We hope to see you again. Best regards. Dante Hua. Customer Service Manager.

Dear Yu-Cheng. Thank you for your maximum point rating Hanoi Brilliant Hotel and Spa. We are very happy to know that our convenient location and delicious breakfast have made your stay comfortable. Hopefully, you will be back to us soon for another seamless experience. Wish you all the best. Dante Hua. Cutomer Service Manager.

Dear Yu-Cheng. Thank you for your top rating Hanoi Brilliant Hotel and Spa. We are glad to know that our good location, reasonable price and especially nice staff have met your expectation. We will share your comment to all of our team. We are looking forward to welcoming you again in your next trip. Best regards, Dante Hua. Customer Service Manager.

Dear Winnie, Thank you for your top rating Hanoi Brilliant Hotel and Spa. We are pleased that you were completely satisfied with our service and accommodation.Your review is a big reward to all of our team. We hope to welcoming you in your next trip to Hanoi. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Chuifen! Thank you so much for posting such a fantastic review about Hanoi Brilliant Hotel and Spa. We are so pleased that you had a very pleasant stay with us thanks to our central location, friendly staffs, nice room, delicious breakfast and attentive service. As we always try our best to deliver a high quality of service to our valued guests, we are glad that our efforts have paid off. Hopefully, we will have many chances to welcome you back soon. With the best regards from Kim Nguyen, Hotel Manager!

Dear Chuifen! Thank you so much for writing such a fantastic review about Hanoi Brilliant Hotel & Spa. We are so delighted that every aspect of our service and accommodation were up to your satisfaction. Thank you for praising our location, staffs, room, bed, and breakfast. Rest assured that we pay a great attention to every details so that our valued guests will experience a seamless service. Hopefully, we will have another chance to welcome you back very soon. Wish you all the best from Kim Nguyen, Hotel Manager!

Dear To Ku! Thank you so much for your amazing review! We are delighted that you 100% enjoyed your stay at Hanoi Brilliant Hotel & Spa, and you were completely satisfied with every single aspect of our service. Thank you again for taking the time to tell the Hotels.com community about your experience. We definitely hope that you will return to us if the road brings you back to Hanoi in the future. With best regards from Kim Nguyen, Hotel Manager!

Dear LAMPLUS! We are truly pleased to read every warm-hearted words on our property and service. Thank you so much for sharing your appreciation and love towards our staff, which is truly motivating. We are so much delighted to know that every little things such as smiley greetings, welcome tea & snacks, tidy room, functional facilities, good room preparation, helpful staff, high quality spa, etc. have made you feel relaxing, feel like home, and feel special. We truly appreciate your amazing words and hope to have you with us at Hanoi Brilliant Hotel & Spa in the near future again! With the best regards from Kim Nguyen, Hotel Manager!

Dear TZU ERH! It is my pleasure to respond to your kind review. Thank you for all your comments, we are so glad to know that you appreciated our clean room, excellent breakfast, central location and authentic spa. As for the slippers, we aim to reduce waste, so reusable slippers are used. As you pointed out, the slippers will be cleaned well immediately. Thank you for raising this issue to us as we can improve our service timely and quickly. We will be so delighted to see you once again at Hanoi Brilliant Hotel & Spa in the near future. With the best regards from Kim Nguyen, Hotel Manager!

Dear Guest! Thank you for choosing Hanoi Brilliant Hotel & Spa for your stay and for taking your time to share your experience via Expedia. We truly appreciate your positive comments on delicious breakfast, on very clean, new room, on prime location and especially on the friendly attitude that you received from our staff. We are sorry to hear about your negative impression of the corridor window, door and room for spa service. Please let me apologize for not meeting your standard & preference. I can assure you that this matter has been discussed very properly with our team. We thank you for bringing this into our attention. We sincerely hope that we will get another opportunity of welcoming you to Hanoi Brilliant Hotel & Spa again. With best regards from Kim Nguyen, Hotel Manager!

Dear MANDY! It is my pleasure to respond to your kind review. Thank you for all your comments, we are so glad to know that you highly appreciated our staff and room. It is also great to know you had a wonderful experience with The Touch Spa and Hanoi Brilliant Hotel as whole. We will be so delighted to see you and your friends here in the near future. With our best regards from sunny Hanoi, Kim Nguyen, Hotel Manager!

Dear ABBY, We would like to thank you for posting a review here on Expedia and for your kind words towards Hanoi Brilliant Hotel & Spa. We are always doing our best to make the valued guests of ours feel happy and comfortable. We are therefore especially pleased to learn you have enjoyed the convenient location of our hotel, the cleanliness of the room, the diversity and deliciousness of breakfast as well as the friendly, attentive service provided by all the members of our staff. Our hotel is located at the heart of Hanoi Old Quarter, so it is close to many popular attracttions. Also, our devoted chef is constantly updating his menu to offer a variety of dishes to guests, both Asian and Western styles. In addition, our highly motivated staff always try to deliver a perfect service to make guests feel pampered and relaxed. To be sure, our hotel team are very much pleased with your generous praises. May roads lead you to Hanoi again, we are more than happy to welcome you back to Hanoi Brilliant Hotel & Spa. With kind regards, Kim Nguyen, Hotel Manager

Dear WAI LUN, Thank you very much for finding the time to share your valued opinion on Hanoi Brilliant Hotel & Spa with us and the rest of Expedia users. We are surely glad we have managed to live up to your expectations and that the hotel accomodation made your stay with us feel pleasant. With recent extensive renovations, including rooms, lobby, restaurant, corridor and an added spa, we are pleased that the unique design and modern facilities were to your liking. While we are constantly working hard to deliver the premium quality of service, it is rather disappointing that you found the nearby environment at night noisy. Please accept our sincere apology for this matter. As front-facing a big street, on one hand, the hotel is very close to many popular attractions; on the other hand, sometimes the hotel is affected by the crowded street. Please rest assured that we take all guests' comments very serriously. Surely we are commited to managing to better sound-proof for a quieter night. Again, thank you so much for this constructive feedback! It will be a pleasure for us to welcome you to the beautiful city of Hanoi in the future. With kind regards, Kim Nguyen, Hotel Manager

Dear CHING WAN, It is delighted to be rated 5 out of 5 by you. I would like to say "Thank you" to you for your kind support. As you see, the hotel has just been renewed, including rooms, lobby, corridors, restaurant and an added spa. These positive changes definitely make stay comfortable. Furthermore, the whole hotel team is well-trained to satisfy various guests' needs. Once again, thank you for staying with us. We look forward to seeing you soon. Best regards, Kim Nguyen, Hotel Manager

Dear Koji,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Wish you all the best. Eira (Ms.)Customer Service Department

Dear Dung Viet,Thank you for your review! We are thrilled to hear that you found our location excellent and our staff very friendly and professional.Providing exceptional service and a welcoming atmosphere is our top priority, and we are pleased that we met your expectations during your stay.We look forward to welcoming you back for another great experience in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear Pauline,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any discomfort you experienced with the frosted glass door in the bathroom.We understand that privacy is important, and we will certainly take your comment into consideration for future improvements. Your comfort is our priority, and we apologize for any inconvenience this may have caused.If you have any specific preferences for your next stay, please do not hesitate to let us know, and we will do our best to accommodate your needs.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear FUTOSHI,Thank you very much for your kind review! We are delighted to hear that you had a wonderful stay with us and that you found our staff's hospitality to be exceptional.It's heartening to know that you enjoyed our delicious breakfast. We understand the hustle and bustle of city life in Hanoi and are glad that our young and cheerful staff were able to provide a warm and welcoming atmosphere for you.While we are a three-star facility, we are thrilled that you found our service and hospitality to be deserving of a higher recommendation. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.Warm regards,Eira (Ms.)Customer Service Department

Dear Ryoichi,Thank you for your review! We are pleased to hear that you found our hotel to be clean, with kind staff, and conveniently located.Maintaining cleanliness is a top priority for us, and we are glad this aspect of your stay met your expectations. Our staff strives to provide friendly and helpful service to all our guests, and it's wonderful to know that you found them kind.We also take pride in our convenient location, making it easy for our guests to explore the area.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Jerry,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you found our staff friendly and amazing. Providing exceptional service is always our goal.We are delighted that you enjoyed our breakfast selection as a great start to your day. It's also fantastic to know that our location was convenient for your needs and that you found it to be kid-friendly.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay.Warm regards,EiraCustomer Service Department

Dear Kunio,Thank you for your review! We are pleased to hear that you found our hotel conveniently located near the old town, making it easy for sightseeing and dining.We strive to provide a convenient and comfortable stay for all our guests, and we are glad that our location added to the enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations.We appreciate your feedback about the lack of a bar or room service, as well as the limited spa facilities and layout discomfort. We take all guest comments seriously and will review these areas for improvement.Regarding the tour packages, we apologize if they did not meet your expectations. We will certainly review our recommendations to ensure they align with our guests' preferences.We are sorry to hear about the cleanliness issues in your room upon arrival. This is not the level of service we strive to provide, and we will address this with our housekeeping team to ensure it does not happen in the future.Your feedback about the stain fee and the need for more training for our massage therapists is duly noted, and we will take steps to improve in these areas.We are glad to hear that most of our staff members were extremely nice. However, we apologize if you found some upper staff members to be lacking in this regard. We will address this internally to ensure consistency in service across all levels.We appreciate your feedback as it helps us to continually improve our services. If there is anything else you would like to discuss or if you would consider giving us another chance to provide a better experience, please do not hesitate to reach out.Warm regards,Eira (Ms.)Customer Service Department

DearJerry,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that our spacious room was suitable for your family of four and that you enjoyed the buffet breakfast.Our staff takes great pride in providing excellent service, and we are pleased to hear that they were helpful during your stay. It's wonderful to know that your laundry was taken care of promptly and returned to you the same day.We are glad that our central location made it convenient for you to explore the main attractions on foot, and we appreciate your recommendation. There are indeed many great dining options around the hotel, and we are delighted that you were able to enjoy them.Thank you for your kind words, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,EiraCustomer Service Department

Dear Uyen Thy,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff during your stay at our hotel. Our team takes great pride in providing friendly and helpful service to all our guests.We are so glad to hear that you enjoyed practicing your Vietnamese with our staff and shop owners. Language practice can be such a rewarding experience, and we are delighted that everyone was patient and encouraging.It warms our hearts to know that our kitchen staff made you a sandwich for your early morning flight. Ensuring you had something to eat for your journey was our pleasure, and we are happy that you found this service to be wonderful.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future.Warm regards,EiraCustomer Service Department

Dear Raquel,Thank you for your kind review! We are thrilled to hear that you found our hotel beautiful and our staff members friendly. We take great pride in providing top-notch facilities to ensure our guests have a memorable stay.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Warm regards,EiraCustomer Service Department

Dear Shauna, Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are pleased to know that you like our staff and had a great stay with us. Your review is the best motivation to all of our team. Hope that we have a chance to welcoming you back for another shameless stay. I wish you all the best.EiraCustomer Service Department

Dear Kris,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Best RegardsEiraCustomer Service Manager.

Dear Richard, Thank you for choosing Hanoi Brilliant hotel & spa.We are delighted to hear that your stay with us was truly wonderful. We always keep in mind that we have to improve many things to exceed the expectations and provie the best experience for valued customers. Hope to see you next time and we assure you that we will once again go above and beyond to capture your heart and deliver an exceptional stay.Best regards,Eira

Dear Ngoc Diem,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a wonderful stay with us.Your satisfaction is our top priority, and it's heartening to know that we met your expectations. We hope to continue providing exceptional service and creating memorable experiences for all our guests.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Eira (Ms.)Customer Service Department

Dear Oliver,We are appreciative that you are staying at our hotel in Hanoi. We are delighted to hear that you have enjoyed a great stay with us. Your score is the primary incentive for our team to keep up the dedication. We look forward to welcoming you in the future!Best Regards,EiraCustomer Service Staff

Dear Nathan, Thank you for taking your time to write a positive on Expedia. We are delighted to read that you had a wonderful time at Hanoi Brilliant Hotel & Spa. It is our pleasure to learn that you loved the service provided by the staff. Your compliments on the service have been shared with the entire team as your satisfaction is a great source of motivation and encouragement for all our staff.It would be a pleasure to welcome you again at our hotel soon!Sincerely,EiraCustomer Service Staff

Dear Marilene,We genuinely appreciate the time you took to provide such comprehensive feedback about your experience at our hotel. It warms our hearts to know that our staff's kindness and willingness to help made a positive impression on you.On the other hand, we sincerely apologize for any inconvenience caused by the apparent aging of our facilities. Your insights into the condition of the rooms, bathrooms, and the restaurant, particularly during breakfast service, are crucial for us to address. We understand the importance of a comfortable and up-to-date environment, and we are committed to making the necessary updates to enhance our guests' overall experience.Regarding the breakfast offerings, we value your input on both variety and quality. Rest assured, your comments have been shared with our culinary team, and we are actively working to elevate the breakfast experience to meet and exceed expectations.Your concern about cleanliness due to the age of our facilities is noted, and we take this matter seriously. We will intensify our efforts to ensure that our cleaning standards are impeccable, irrespective of the age of our infrastructure.We genuinely regret that your experience fell short of expectations, and we assure you that your feedback is invaluable as we strive to improve. We hope to have the chance to welcome you back in the future and offer an upgraded and more enjoyable stay. Thank you for providing us with the opportunity to enhance our services.Best regards.Dante HuaCustomer Service Manager

Dear Mark,Thank you for taking the time to leave nice compliments on Expedia. It is our pleasure to read that you enjoyed our hotel and staff. This is a huge encouragement for all of us to to keep striving to get customer satisfaction. We genuinely look forward to welcoming you again!Sincerely,EiraCustomer Service Staff

Dear Marcel,We thank you for rating maximum score following your stay at Hanoi Brilliant Hotel & Spa. It was such a great pleasure for us to be your service. We look forward to welcoming you soon!Warm regards,EiraCustomer Service Staff