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河內希耶斯塔鑽石酒店的評價

4 out of 5
河內希耶斯塔鑽石酒店
32 Lo Su Street, Old Quarter, Hoan Kiem, Hanoi

評價

9.8

完美

10 分評分，優異；687 則評價中有 581 則" "
8 分評分，不錯；687 則評價中有 93 則" "
6 分評分，一般；687 則評價中有 6 則" "
4 分評分，欠佳；687 則評價中有 2 則" "
2 分評分，很差；687 則評價中有 5 則" "

9.8/10 

整潔度

10/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

CHIALIN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
入住時工作人員給了很多旅遊建議，另外不管是叫車還是退房要離開，工作人員都非常親切幫忙，感覺很窩心
於 2023 年 11 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2023年11月25日的回應
非常感谢您最近入住 La Nueva Boutique hotel 后给我们留下了如此好的评价。我们很高兴得知您住得很愉快，特别是团队提供的专业服务。 我一定会与他们分享您的评论，我相信他们会喜欢它。再次感谢您入住我们的酒店，我们期待着您在不久的将来再次光临。此致，

10/10 優異

SIU KIT

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location of the hotel is excellent and the staffs are very helpful!
於 2023 年 11 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年11月19日的回應
Thank you so much for leaving us such a great review for EXPEDIA community following your recent stay at La Nueva Boutique hotel. We are very happy to know that you enjoyed your stay and you liked very much not only the perfect location but also the professional service provided by the team. I definitely will share your review with them and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店硬體設施跟裝潢都很不錯，早餐很推薦一定要加，非常豐盛
於 2023 年 9 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2023年10月7日的回應
Thank you so much for leaving us such a great review for expedia community following your recent stay at La Nueva Boutique hotel. We are very happy to know that you enjoyed your stay and you liked very much not only the perfect location, the good restaurant but also the professional service provided by the team. I definitely will share your review with them and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards,

10/10 優異

Ying Chun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience! I will come back again
ALL STAFFS are friendly and helpful. The breakfast was good. Hotel location is very convenient for sightseeing and food. Hồ Hoàn Kiếm is in walking distance. When I arrived hotel and stepped into the lobby, Jenny stood up right away with big smile. She introduced the hotel facilities, the surroundings, and brought me to the room herself. She even folded a heart for my friends' birthday and mine. Special thanks to her and another male manager tried in ways to help me settle down the cancellation of my friends' rooms for urgent reasons.
於 2023 年 7 月住了 7 晚
Thomas Ngo, Mr 於 2023年8月2日的回應
Thank you for your compliments. I strongly appreciate your feedback!

10/10 優異

CHING CHUN

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店的整體硬體設施比不上五星級的飯店,但很好的服務態度,安排接駁到機場的車子也非常好,這個價位能住這樣的環境和提供這樣的服務品質相當不錯
於 2022 年 8 月住了 3 晚

10/10 優異

Sinhuei

於 2022 年 7 月住了 1 晚

10/10 優異

Mei

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
距離還劍湖走路3-5分鐘、地點安全方便、員工熱情主動協助、物超所值的三星住宿選擇！
距離還劍湖走路3-5分鐘、地點安全方便、員工熱情主動協助、物超所值的三星住宿選擇！ 1、在河內只停留一晚、晚上10點到、搭隔天下午6點飛機離開，因此飯店地點交通方便環境安全、價格合理、隔天方便快速逛逛河內市區是我們的考量。很開心訂了這間飯店、完全物超所值符合要求，推薦。 2、晚上十點半才到飯店，剛好遇上越南足球冠軍、全城狂歡慶祝、櫃檯人員立刻主動告知狂歡原因、並提醒夜晚狂歡車輛不會停紅綠燈、如需外出要特別注意交通安全。 3、隔天上午外出時，主動提供我們延長到下午四點退房，直接去機場。不用玩到一半、要趕回來收行李寄櫃檯、方便很多、很感謝。 4、原本打算叫Grab或直接跳表計程車去機場、發現飯店為避免客人有被敲竹槓風險，提供很合理價格的接或送機，後來有預約送機，一切都很順暢：）
於 2019 年 12 月住了 1 晚

10/10 優異

SHIHWEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 優異

hiu shan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 優異

ChengPuiChung (Hong Kong)

讚好：整潔度、職員與服務、設施服務和住宿狀況
A great hotel! Helpful staff, clean and tidy room, nice breakfast, sky bar with fantastic night view, personalised service... All have made my trip much better.
於 2019 年 5 月住了 3 晚

10/10 優異

Jumei (Taiwan)

親子同遊
讚好：整潔度、職員與服務和住宿狀況
We have wonderful vocation on the hotel.Duy is a very nice employee.He gives us much help.He can speak Chinese.The breakfast in the hotel is best.I like very much.
於 2019 年 3 月住了 1 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Above average boutique hotel in Hanoi Old Quarters
Good breakfast and sincere service
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間有點舊，但是還算舒適。服務人員非常友善，也十分專業，讚。
於 2018 年 1 月住了 1 晚

8/10 不錯

Ming-Hsuan

讚好：整潔度和職員與服務
It's good experience to live here. I intend to live here if visit Hanoi next time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly and helpful staff
Great hotel staff and services,one of the best I have ever encountered. Staffs are friendly and procided many good recoomendation on returants and sites and taxi companies. They greeted us by first name very morning and provide great recommendation and service every monrning during breakfast. Modern,comfortable and clean room. Love it.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
推薦入住
非常棒的酒店。離還劍湖很近，逛老城區也很方便。酒店的早餐種類多，可以自選也可以點餐，坐在餐廳裡還可以遠眺河內的風景。酒店的服務非常好，客房整潔乾淨。唯一的遺憾是淋浴的出水量比較小，洗頭發的時候要沖洗很長時間才能洗乾淨。因為酒店在老城區，所最好先準備好酒店的地址或打印出地圖給司機看，否則司機有可能找不到。

8/10 不錯

Mun Yee Shirley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Kevin (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hanoi Elegance Diamond Hotel
We had a wonderful stay at this hotel. The hotel staff are attentive and they can speak quite good English so that we can obtain much information about the tourist spots and restaurants. With a reasonable price in the future, I will definitely choose this hotel again. =]

10/10 優異

Anonymous

讚好：整潔度和職員與服務
衛生紙品質太差
衛生紙品質太差

10/10 優異

Bing

讚好：整潔度和職員與服務
酒店很整洁很干净。 服务也很好。 只是作为三星级酒店， 价格较高。
酒店很整洁很干净。 服务也很好。 只是作为三星级酒店， 价格较高。 细节方面， 房子设计的很人性化。尤其让我们觉得惊讶的是酒店给我们配置了laptop.这让我们作为旅游者， 为了方便而没有带电脑的人来说， 无疑是非常有用和方便。 这点体现了酒店的用心。

10/10 優異

Ronnie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kind and helpful staff. Breakfast was great!
於 2024 年 4 月住了 4 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年4月16日的回應
Thank you very much for your leaving a such a great review on our Expedia community and. All of us are very happy to know you had a great time at our hotel and we really wish to have a chance to welcoming you back to Hanoi someday

10/10 優異

??

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Superior stuffs and great services. The bar was great as well.
於 2024 年 4 月住了 1 晚
Jimmy Ngo(Mr.) - Front Office Manager 於 2024年4月8日的回應
Thank you very much for your leaving a such a great review on our Expedia community and. All of us are very happy to know you had a great time at our hotel and we really wish to have a chance to welcoming you back to Hanoi someday.

10/10 優異

Marlene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was our favorite in Hanoi! We stayed at other hotels for the same price, and weren't nearly as good as this one. The room was clean, tidy, quiet and comfortable. The hotel was within walking distance to restaurants, shopping, market and Hoan Kien Lake. The breakfast had SO many delicious options, including vegetarian choices. In addition, the staff was helpful, cordial, kind and professional! We highly recommend this hotel!
於 2024 年 3 月住了 1 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年3月27日的回應
Thank you very much for your leaving a such a great review on our Expedia community and. All of us are very happy to know you had a great time at our hotel and we really wish to have a chance to welcoming you back to Hanoi someday.

8/10 不錯

Lai Ngoh

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年4月16日的回應
Thank you very much for your review on Expedia community, We are appreciated for your feedback

2/10 很差

David (Clearwater)

於 2024 年 3 月住了 2 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年4月16日的回應
Dear Mr. David, Thank you very much for your sharing the review on Expedia community. First of all, please kindly accept our sincerely apologize if there is any issues happens for the time staying at our hotel.If there is thing that we could improve, we really hope to hear back from you, Sir. Besides, we had double checked your in-house feedback and seem as there is not any issues happened/recorded,? And we are sure that your stay was full of enjoyable/smile with our special support to Ha Long bay excursion.We believe score simply be a misunderstanding only between hotels & hotel during your long business trip and really hope you can spend 1-2 minutes for a flashback about our hotel in Hanoi and consider all our hospitality, our supporting as well as all our good will.Once again, thank you very much for your consideration and hopefully this review will not affected to the future guest at our lovely hotel. With kind regards

10/10 優異

Anne

於 2024 年 3 月住了 1 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年4月2日的回應
Thank you very much for your leaving a such a great review on our Expedia community and. All of us are very happy to know you had a great time at our hotel and we really wish to have a chance to welcoming you back to Hanoi someday.

10/10 優異

Manuela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was exceptional! Everyone was extremely helpful, polite, went out if their way. Very nice hotel in the heart of Hanoi.
於 2024 年 3 月住了 2 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年3月11日的回應
Thank you very much for your leaving a such a great review on our Expedia community and your recommendation as well. All of us are very happy to know you had a great time at our hotel and we really wish to have a chance to welcoming you back to Hanoi someday.

10/10 優異

nathalie

多人同遊
讚好：整潔度、職員與服務和設施服務
Personnel très attentif au moindre demande,chambre luxueuse et très bien localisé dans le centre de Hanoi les photos sont représentative.Le buffet du matin délicieux et varier et le restaurant a la carte très bon et pas dispendieux.je vous le recommande vous ne serez pas déçu!
於 2024 年 2 月住了 2 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年3月2日的回應
Merci beaucoup pour votre avis sur les communautés Expedia, nous sommes très appréciés pour toute votre gentillesse et heureux de savoir que vous avez apprécié chaque instant passé dans notre hôtel.J'ai tellement hâte de vous accueillir à nouveau.

10/10 優異

TSUYAKO

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
スタッフがとても親切で気持ちの良い滞在時間を過ごせました。とても便利な場所にあり歩いて食事や買物を楽しめました。スカイバーも眺めが良くてカクテルも美味しかったです。また泊まりたいホテルです
於 2024 年 2 月住了 3 晚

8/10 不錯

hanh (n. las vegas)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Jimmy Ngo - Front Office Manager 於 2024年2月16日的回應
Thank you very much for your review, we are so much appreciated for your feedback

8/10 不錯

ZAINI

於 2024 年 1 月住了 2 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年3月22日的回應
Thank you very much for your review on Expedia community, We are appreciated for your feedback

8/10 不錯

Smita

於 2024 年 1 月住了 3 晚
Jimmy Ngo (Mr.) - Front Office Manager 於 2024年3月22日的回應
Thank you very much for your review on Expedia community, We are appreciated for your feedback

6/10 一般

Christine

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2024年2月16日的回應
Thank you very much for your review, we are so much appreciated for your feedback

6/10 一般

Binh

伴侶同遊, 多人同遊
讚好：職員與服務和設施服務
It’s not expected but staffs are very nice.
於 2024 年 1 月住了 3 晚
Jimmy Ngo - Front Office Manager 於 2024年2月16日的回應
Thank you very much for your review, we are so much appreciated for your feedback

10/10 優異

SHOZO

於 2024 年 1 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2024年1月28日的回應
Thank you very much for sharing your experience on Expedia site and we are pleased to know that you had a pleasant time with us. We are appreciated for your feedback.

10/10 優異

Marie-Ève

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel, will go back for sure.
於 2024 年 1 月住了 3 晚
Jimmy Ngo - Front Office Manager 於 2024年1月16日的回應
Thank you very much for your sharing your experience with Expedia community, we are appreciated for your feedback.

10/10 優異

Daisuke

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2024年1月16日的回應
Thank you very much for your sharing your experience with Expedia community, we are appreciated for your feedback.

8/10 不錯

TAKEGUCHI

家人同遊
讚好：整潔度和設施服務
フロントスタッフの対応は非常に丁寧で親切で本当に良かったです。ただ、朝食会場のスタッフの態度が少し気になりました。朝食は基本的にはブュッフェスタイルですが、フォーや卵料理など、特定の料理は注文制となっていました。朝食会場に行くと、スタッフが特定の料理の注文要否について尋ねてくれます。しかし、スタッフは白人が来るとすぐに注文があるかどうかを尋ねるのに、初日以降、私たちは自分たちから話し掛けて、自ら注文するまで向こうから聞かれる事はなかったので、差別されているのかな？と感じる事がありました。 ホテルの部屋は古いですが、きちんと清掃されていて清潔でした。ベッドの寝心地が非常に良かったです。 壁がすごく薄いので隣の人の話し声の内容まで聞こえて来るのが少し嫌でした。 The front staff was very polite, kind, and really nice. However, I was a little concerned about the attitude of the staff at the breakfast venue. Breakfast is basically buffet style, but certain dishes such as pho and egg dishes had to be ordered. When you go to the breakfast venue, the staff will ask you if you want to order certain dishes. However, as soon as a white person came, the staff would ask if they had an order, but from the first day onwards, we were not asked until we asked to the staff and placed our order ourselves, so we felt discriminated against. The hotel room was old, but well-maintained and clean. The bed was extremely comfortable. The walls were very thin, so I couldn't hear what the people next door were saying.
於 2023 年 12 月住了 5 晚
Jimmy Ngo - Front Office Manager 於 2024年1月16日的回應
Thank you very much for your sharing your experience with Expedia community, we are appreciated for your feedback.

10/10 優異

AMARENDRA

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2023年12月27日的回應
Thank you very much for your sharing, we are appreciated for your review as well as your kindness.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Palash

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Amazing location.
於 2023 年 12 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you very much for your sharing, we are appreciated for your review as well as your kindness.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Gareth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value - comfy bed!
Friendly staff, clean rooms and comfy bed! Breakfast was good. Didn’t get to check out the sky bar as the weather wasn’t great unfortunately.
於 2023 年 12 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you very much for your sharing, we are appreciated for your review.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Graham

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to explore Hanoi.
於 2023 年 12 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you very much for your sharing, we are appreciated for your review.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Tena

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
This was our favourite hotel in our two weeks in Vietnam. The staff were amazing - helpful, courteous and sincere. the rooms were nicely decorated, fairly spacious and the mattress very comfortable. We could walk anywhere for both sightseeing and souvenir shopping. A hidden gem.
於 2023 年 12 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you so much for leaving us such a great review for expedia community following your recent stay at La Nueva Boutique hotel. We are very happy to know that you enjoyed your stay and love our room, our perfect location as well our service touched to your heart somehow. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards,

10/10 優異

Ian

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super staff in a very nice hotel
Very nice hotel in convenient location . What makes this hotel stand out is the staff . All exceptionally friendly and very helpful . Made my friend and I very welcome and added to our time in Hanoi
於 2023 年 12 月住了 3 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you so much for leaving us such a great review for Expedia community following your recent stay at La Nueva Boutique hotel & Spa.We are very happy to know that you enjoyed your stay and you liked very much not only the perfect location, but also the professional service provided by the team. I definitely will share your review with them and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards,

10/10 優異

Eugene

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall had a good experience. Friendly staff.
Jimmy Ngo - Front Office Manager 於 2024年2月8日的回應
Thank you very much for sharing your experience on Expedia site and we are pleased to know that you had a pleasant time with us. We are appreciated for your feedback.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you very much for your sharing, we are appreciated for your review.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

SOMSAK

於 2023 年 12 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年12月27日的回應
Thank you very much for your sharing, we are appreciated for your review as well as your kindness.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The service was amazing
於 2023 年 11 月住了 2 晚
Jimmy Ngo - Front Office Manager 於 2023年12月23日的回應
Thank you very much for your sharing, we are appreciated for your review.This is a small thing for you but truly means a lot to us. Wish you a great day and so much looking forward to welcoming you back.

10/10 優異

Brock (Bakersfield)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Upon first impression as you walk in the Lobby, the environment is about service. The Staff, Amenities, Spa, Restaurant and Bar are all at your service. Great knowledge and support in whatever you might have planned or still need to figure out. Need a place for your luggage before you check in or while you make a transfer during your stay. It was available and helpful for no cost. Great views from the top deck of the surrounding city and 2 blocks from the lake (central hub of the Old Quarter). Definitely recommend staying here again.
於 2023 年 11 月住了 1 晚
Jimmy Ngo - Front Office Manager 於 2023年11月30日的回應
We thank you for sharing your experience on Expedia following your stay at our La Nueva Hotel Boutique And Spa. It truly warms our heart to know that you had an memorable holiday at our hotel. It is grateful to learn that you've found our service was attentive and friendly. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future. Best regards,