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艾肯 36 酒店 2的評價

3.5 out of 5
艾肯 36 酒店 2
19 Cua Dong Str., Hoan Kiem Dist, Hanoi

評價

8.2

很好

10 分評分，優異；113 則評價中有 44 則" "
8 分評分，不錯；113 則評價中有 46 則" "
6 分評分，一般；113 則評價中有 11 則" "
4 分評分，欠佳；113 則評價中有 10 則" "
2 分評分，很差；113 則評價中有 2 則" "

8.0/10 

整潔度

8.8/10 

職員與服務

6.0/10 

設施服務

7.2/10 

住宿狀況

評價

4/10 欠佳

桃谷 (臺灣)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
單純過夜可選擇
如果只是想隨意的待一晚，這邊的床還行，隔音還能接受，但熱水澡可能要洗快一點，因為洗到一半會變冷水，飯店備品不是很足，浴帽要自己帶，杯子感覺很老舊(但沒味道)
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Honestly it was referred to me by people I trust. It was a very nice place and the staff were very accommodating and friendly.
於 2020 年 3 月住了 3 晚

8/10 不錯

PHUOC CHI PHUONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nous avons bien passé notre sjour ici, très bien en général. Remercie bien l'équipe de hôtel.
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務
場所的には良好でした。 ただホテルの部屋は古く、隣ビルが夜中の工事をしており 喧しいでした。 その他は良好です。
於 2020 年 2 月住了 4 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務
Expediaで2泊する予約をして、チェックインをすると、今日は部屋がないと言われ、近場の同等の宿泊施設にバイクで連れて行かれた。
於 2019 年 2 月住了 2 晚

10/10 優異

seojun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
친절한 직원및 숙소가 좋았어요 투어는 그닥...
於 2019 年 3 月住了 3 晚

2/10 很差

真實旅客

不滿：整潔度
It was a complete dump. Old, run down, rock hard bed, crappy old mouldy dank bathroom. Broken lock on door and towels and bedding stunk of cigarettes
於 2019 年 3 月住了 4 晚

10/10 優異

Fabio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ótimo hotel em hanoi
Ótimo hotel, ótima localização, funcionário bem atenciosos e delicioso café da manhã! Super recomendo
於 2019 年 1 月住了 4 晚

10/10 優異

Rim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 2 晚

6/10 一般

ともむぅ (大阪府日本)

讚好：職員與服務
不滿：住宿狀況
旧市街に近い
利用飛行機の到着の加減で半日市内観光ツアーを個人手配しましたがそれでも12時頃に終わってしまいスーツケースを預けるつもりでホテルに行きました。 若いスタッフの方々が食事中でした。 ちょっと早すぎますね。と言いつつも部屋に案内して下さいました。 ホアンキエム湖や旧市街に近く前の道も広いのでタクシーも行きやすいです。 部屋は不潔ではありませんがあちこちガタがありました。 連泊時のアメニティの補充も最低限です。 バスタブはありましたが夜遅くなると温いお湯と少ない湯量です。 朝食は食パンとバゲットに副菜がありましたが二日目は宿泊客が少ないのか前日余り食べなかったからか副菜があまり無かったです。 二泊の予定でしたが帰りの飛行機出発が深夜二時近くだったので思い切って一日分増やす事にしエクスペディアで予約を入れチェックアウト無しで部屋を利用させて貰いました。 お蔭で荷物を置きホテルに帰って入浴してからチェックアウト出来て良かったです。
於 2018 年 5 月住了 1 晚

4/10 欠佳

Bogdan

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2018 年 5 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Hanoi
Hôtel bien situé au coeur du vieil Hanoï. Petit déjeuner correct. La chambre donnait sur un mur aveugle, de fait chambre plutôt au calme
於 2018 年 5 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Easily the worst hotel I've seen in 15+ countries
Based on other reviews there are very good rooms and very bad ones. And I got the bad luck. Room 601. Where do I begin? I hate to give a bad review as the staff are very professional, helpful and friendly. However, the room was just a disaster, even if I overlook the budget price point. It would be criminal not to warn others. First, the humid musky smell made it hard to breathe. Next, the bathroom fully floods from as little as a 2 minute shower. The drain simply doesn't work. And other reviews mention this, so why not fix it?? Last, blankets and towels were dirty, and the sheets made my skin crawl/itchy. I suspect they give the terrible room(s) to those who prepay online as you can't do much about it except review them badly when they already have your money. This is easily the worst hotel I have stayed at in 10 years and over 15 countries. The breakfast buffet was great, and the staff assisted in ordering an early morning taxi, so I can't rate the place zero, however comfort of the room is the main thing. Instead of cooking a feast that no one even eats, why not invest $5 a day in repairing things or washing the bedding?
於 2018 年 4 月住了 4 晚

4/10 欠佳

Andrei

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Trinidad

不滿：住宿狀況
No lo recomiendo
Las fotos no representan el lugar, llegue y me movieron a otro hotel de la misma cadena... no es bonito por dentro y el ares del desayuno se ve fea y desordenada

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
繁華街の中にあり、迷うことなく着けました。 部屋も快適で、朝食も美味しかったです。 が、6:30から朝食開始なのに、開始時刻では朝食がまだ揃ってなかったのが残念でした。
於 2018 年 3 月住了 2 晚

8/10 不錯

Christina J Haldrup

讚好：職員與服務和住宿狀況
Fint til overnatning
I alt meget fint oplevelse
於 2017 年 12 月住了 1 晚

4/10 欠佳

Inderpreet

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 3 晚

8/10 不錯

deggsie (Sydney, Australia)

讚好：整潔度、職員與服務和客房舒適度
Perfect for a one night stop over
Dropped into hotel for a one night stay between local destinations . Staff accommodated us perfectly after arriving early 6.30am with day room until our family room was ready. Perfect central Hanoi location also. Not a swish hotel if you are looking for luxury!
於 2017 年 9 月住了 1 晚

8/10 不錯

Mr Tariq

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place
Good location,good friendly staff
於 2017 年 6 月住了 4 晚

8/10 不錯

HYUNG DON

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
가격대비 만족
1박후 하롱베이 여행다녀왔다가 다시1박을 했는데 첫날에는 업그레이드를 해줘서 에어콘이 두개나 있는 큰방을 배정받았습니다 701호입니다 돌아와서는 큰방은 아니였지만 엑스트라베드가 있어서 3명이서 숙박하기에 무리가 없었습니다 호안끼엠 호수에서 조금 멀긴하지만 가격대비 좋아서 다음에 또 여행으로 갈경우 이용할 생각입니다

8/10 不錯

真實旅客

讚好：客房舒適度
excellent location, but outdated
excellent location, bathroom dirty and bedroom bins not cleaned on check in

8/10 不錯

Gabriela

讚好：整潔度、職員與服務和住宿狀況
I recomend
Great location! They were very attentive and it's close to do walk around the museums, street market and places to drink st night. Considering the hotels at that location, this was one of the best.

10/10 優異

jean michel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
A réserver sans hésitation

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Olivier

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
TOP
Superbe hall d'accueil personnel d'une gentillesse et d'un professionnalisme extra bon rapport qualité prix je conseille

4/10 欠佳

Wai fong (HK)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
storeroom
The room given to us on top floor was more a storeroom converted into a room. The furniture were all old and broken. With other reviews I guess the room below were better. We got upgraded to suite when we moved to another hotel. It is even Stevens

8/10 不錯

真實旅客

讚好：職員與服務
Good overall experience, friendly staff, decent breakfast included

4/10 欠佳

Wendy (Australia)

不滿：整潔度、住宿狀況和客房舒適度
Rethink if you have booked this Hotel
We arrived at Icon 36 and were told that the hotel was fully booked, and we would be moved to their sister Hotel, which was supposed to give us a bigger and better room, Upon entering the room, we it was smaller and older then the room we originally booked. There was a cup with a burnt pineapple core in it which caused the room to reek of smoke for the 2 nights we stayed. Also in the early hours of both days, we were awoken by screaming and yelling and slamming of doors which continued for half an hour. If you are considering staying here, I would think again, as you will probably be fobbed off onto this second class room. We were very disappointed with Icon 36

8/10 不錯

Jason (albuquerque nm usa)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel for the price
The staff at this hotel was the main selling point for me. They were super nice, and helped us with many things, such as getting taxis that didn't rip us off, arranging for laundry, and suggesting good restaurants and shops. The room was spacious by Vietnamese standards, and very clean. I only have two complaints, which are more "first world problems" than anything else. One, the air conditioner could not keep up with the 95-100 degree heat in June. The lobby staff let us use one of their fans to make it more bearable, but the room never got below 80 degrees. Second, the internet was too slow to do much more than email if all of us were on at the same time. Other than that, we would definitely use this hotel again. Great location, much quieter than most of Hanoi, and wonderful staff.

8/10 不錯

David (Stockholm)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rent och fräscht hotell med bra läge i Old quarter

6/10 一般

JAI SEOK (Seoul Korea)

讚好：整潔度、住宿狀況和客房舒適度
ICON 36 HOTEL 후기
위치가 최상 입니다. 그리고 밤에 조용하고 청결도 훌륭합니다. 가격대비 만족 할 만한 호텔 입니다. 다만 WIFI 와 부실한 조식은 감안 하시기 바랍니다..

8/10 不錯

Omar (Hilversum)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Buen hotel para un par de noches en la ciudad
El hotel está bien. Aunque estuvimos en una planta alta se oía el ruido de la calle, dentro del centro antiguo, lo que podría ser molesto para algunos huéspedes. El personal es muy atento y de mucha ayuda a la hora de aconsejar qué ver, organizar transporte, etc.

6/10 一般

TU TRAN (hcm)

不滿：整潔度、住宿狀況和客房舒適度
Cty
Phong co mui hoi kho chiu

10/10 優異

Jay (Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful experience
From the time we arrived to the time we left our experience with this hotel could not be faulted. We also would like to thank all the staff and management for a wonderful stay and a special thank you to Haon who organized a trip to halong bay and Sappa. Also thanks for looking after our bags while away on the trips and the extras that we did not expect. Would recommend this hotel and certainly come back and stay here again.

8/10 不錯

K (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good little hotel in the old quarter within easy reach of many bars, restuaurants and walking distance to the local bus station and the lake. The staff are very friendly and helpful. The rooms are basic but comfortable. I would stay here again.

10/10 優異

Mike (Totonto, Canada )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and helpful staff. Highly recommend
The bed was on the hard side and my window opened into a brick wall (not an alley or a narrow space facing a brick wall but bricks about 1 inch from the glass. Other than that, everything was great. Very clean, nice decor, nice bathroom, decent breakfast (free) and EXCELLENT staff. I've been traveling continuously for 17 months, studying at hostels, yurts, tents, guesthouse a and hotels rated 2-5 stars, and while this place was about a 3 star, I'd say it was the best overall experience and great value for the money.

8/10 不錯

Krisna (Thailand)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Icon 36 Hotel
good staff and service can lead the good traveler. no doubt that I'll stay here again.

4/10 欠佳

DONGGU (대한민국 서울)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
예약조건과 다른 현지 추가 요금 요구
호텔스 닷컴 홈페이지 예약조건은 2명의 성인에 15세 아동으로 예약하였으나 호텔에서는 15세 아동은 추가요금을 내야 한다며 10달러를 현지 지불하라고 하여 당황하였고 객실도 아주 작고 그외 서비스는 아침 일찍 출발한 관계로 전혀 알수 없었음. 같은 가격에 훨씬 넓고 서비스 좋고 위치 좋은 호텔이 많음. 가족여행으로는 비 추천합니다.

8/10 不錯

Sanna (Helsinki)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel I would book again
Hotels location is great, anywhere you want to go you can walk to. Staff was very helpful, almost too helpful. Hotels condition was good, of course the walls are like paper (like almost everywhere), shower was the best I have seen on my trips in Asia, water actually came out from it and with good pressure. Tv although was quite old and small. They also serve a good western breakfast.

6/10 一般

Dmitry (Moscow)

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Single travellers, beware of the Superior room
Booked 3 nights and was put to a 10sqm cubicle (like in a $10 guesthouse, but newly renovated and clean) with a tiny window 1,5 m from the floor. Was tired to complain at first, but next morning the management explained they have 2 Superior room types (Single and Double), and they put me to the former "because I came alone", as it "should be fine" for just me. Well, by far not the worst room I've stayed during my years in Asia, but then it should be also "fine" for me to bargain the price - the facilities I paid for were stated as a decent (22sqm - minus bathroom should be 16-18sqm) sized room with a proper window, and the room on the sole photo (for Superior type) looked exactly like that, not like the one I got. Some facilities were under-par to the description, namely: no bathtub, TV which is neither 32" nor LCD, safety box not attached to the wall - it's more of nit-picking though, and I could be happy with all that, should the room itself be up to the standards promised. Wi-Fi is of "hit or miss" type - if you need to do any business, have your 3G/4G handy. Well, on the good side the staff are attentive and pleasant, and the buffet breakfast is the best I had in Hanoi so far. Thus I feel pity to put such a low rating - but I'm convinced that deception shouldn't be tolerated, and I suggest the hotel to sell "Superior Single" rooms as a separate category (with proper pics and facility lists), to avoid further disappointment, as my review is already second of this kind.

6/10 一般

Gaetano (Anzio)

讚好：整潔度
BUONO X UNA NOTTE
Camera piccola in posizione non propriamente centrale. Colazione non ricca ma buona

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Icon 36, a friendly and well located hotel
I had a really nice stay in this hotel. The location is perfect. The room was clean and spacious. The staff is very helpful, they helped me to sort out a problem with one of my reservation.

8/10 不錯

Andrea (Brighton)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel, great staff
I had previously travelled as part of a tour group and so continued on to stay in their hotel by booking online. There was alot of confusion with bookings as they seemed to have missed one of the tour group so they were rooms short however everything was sorted by later in the afternoon. The breakfast was lovely with quite a bit of choice. The shower and air con were the best I'd had in my whole trip in Vietnam. The staff were really friendly and helpful. Whilst it's not in the tourist area it's only a 5/10 minute walk so convenient once you've orientated yourself.

10/10 優異

Erin K.

讚好：整潔度、職員與服務和客房舒適度
Great Stay!
After staying in similar priced hotels around South East Asia, Icon 36 was by far the best value for many reasons. It was very clean with a hip decor and in a great location in Hanoi. The bedroom and bathroom were large and there was plenty of space to lay your things out (something we didn't always find in SE Asia) The staff were very friendly and even personally called us for the 5:00 wake up call. I should also mention that the included buffet breakfast was tasty and had a great selection of Vietnamese and Western food. Overall I would highly recommend this hotel for a great stay in Hanoi.

8/10 不錯

Anonymous

讚好：整潔度、職員與服務和客房舒適度
Idéal pour la visite de Hanoi
Très bien situé, chambres propres, et personnel disponible et sympathique. Une réceptionniste parlant Français et de bon conseil pour les visites.

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
Not as expected
Dat and Annette were phenomenal. They both were so friendly and helpful. My main issues was room was well smaller than indicated, and wanted the 32" tv indicated but got a 18" old box tv that couldn't see anything on. Hotel was in decent condition but definitely not a 4-5. Lot of rust around the room. If not for gracious service would rate lower.

4/10 欠佳

GYU OH C.

不滿：整潔度和客房舒適度
Only for sightseeing purpose
Ventilation should be made at least once a day even though there was no use. I selected this hotel with flight package and expected a minimum level, but found some mosquitoes and other small insects in the room.

8/10 不錯

Ross (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for what you pay
The location of Icon 36 is perfect... Right in the old quarter, 15/20 minutes walk from both the Mausoleum/Citadel to the West and the drinking/restaurant area to the East. Staff are very happy, constantly willing to help, very polite and generally do all they can to provide you with the most comfortable stay. It was helpful to have the tour bookings desk in the front lobby, ready to organise tours across north Vietnam for the next day if need be. The taxi to and from the airport is easy and largely inexpensive. English spoken by the receptionist staff is changeable but largely understandable. Its great that they store your luggage for free if you want to leave it and travel overnight elsewhere. Bedrooms seemed incomplete at points. Bathrooms lacking the right stuff, bedroom missing a kettle. Our TV was strange... It would only work if you kept your finger on the power button. But we spent so long out that these amenities weren't needed.

6/10 一般

Lucy

讚好：職員與服務
Schöne Lage in der Altstadt
Das Hotel liegt in der Altstadt von Hanoi. Die Zimmer sind in Ordnung, Wifi funktioniert sehr gut, das Frühstück ist okay, die Angestellten sind höchst freundlich und hilfsbereit. Einziger Wermutstropfen war die Erkenntnis, dass uns ein Ausflug in die Halong-Bucht im Vergleich zu anderen Teilnehmern - mit dem selben Programm - vom Hotel zu einem sehr viel höheren Preis verkauft wurde.