We stayed at this hotel, a family room (a king bed and two single beds) for four nights.
The room was large, yet the room was old. There were some need to be fixed as well. For example, the TV in the room was completely broken, the bathtub had black stains and cracks, and sealing was falling out here and there.
The staff were kind and helpful. However, only some staff were able to communicate in English. Since we did not know Vietnamese, it was sometimes difficult to get ourselves understood.
Breakfast was included, but we did not use the service at all because we wanted to try different food during our short stay in Hanoi. There were plenty of restaurants and coffee shops around.
It is not a luxurious hotel or anything, but we had a satisfactory time there. I have nothing to complain, but if I have another chance visiting Hanoi, I would probably try different facility since there are so many other options in the city.