We stayed here on two occasions during our trip to Hanoi. For both stays we were given a very spacious 3 bedroom apartment which exceeded expectations, but on closer inspection, although clean and comfortable, the decor was a bit tired and in need of updating. I can imagine the hotel as being very grand several years ago, but service was mixed. Whilst daytime reception staff were polite and helpful, the evening staff were much less so. Not very much English spoken. Breakfast was disappointing, whilst there appeared to be a wide selection of Asian choices, many were cold ( guests left the lids off the warming dishes) and not as appetising as the food we tasted elsewhere in Hanoi. Room service and the hotel restaurant, however, provided good quality meals.