Service: receptionists are well trained, fluent in English, very helpful, very responsive to our questions. They provided very detailed introduction of Hanoi tourism spots to us upon arrival of the hotel. They also offered help book restaurant and massage. When we check out, we wrote comments and the hotel manager followed up immediately.
Location : it's around 10mins to old quarter, 5 mins to convenience shop. If you are joining day tour, the tour won't provide pick you up from hotel. There are local restaurant just opposite to the hotel.