景點

壯麗藝廊 SPA 酒店的評價

4.5 out of 5
壯麗藝廊 SPA 酒店
38A Tran Phu, Hoan Kiem, Hanoi

評價

9.6

完美

10 分評分,優異;561 則評價中有 469 則" "
8 分評分,不錯;561 則評價中有 74 則" "
6 分評分,一般;561 則評價中有 12 則" "
4 分評分,欠佳;561 則評價中有 4 則" "
2 分評分,很差;561 則評價中有 2 則" "

9.6/10 

整潔度

9.8/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Andy Vu 於 2020年3月5日的回應
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

6/10 一般

真實旅客

家人同遊
不滿:整潔度
香港人
於 2020 年 1 月住了 3 晚
Andy Vu 於 2020年2月15日的回應
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

8/10 不錯

Chung Keung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Andy Vu 於 2020年1月23日的回應
Dear Mr. Chung Keung, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The staffs are very nice and helpful, both at the front desk/lobby and at the restaurant. The tidiness and cleanliness of the room were good.
於 2020 年 1 月住了 3 晚
Andy Vu 於 2020年1月11日的回應
Dear Sir/Madam,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service.   Best regards Andy Vu

10/10 優異

wenchih

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Andy Vu 於 2019年11月22日的回應
Dear Mr. Wenchih, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

WAN MEI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
親切笑容,細心照顧每位旅客。值得推介
於 2019 年 10 月住了 3 晚
Andy Vu 於 2019年10月28日的回應
Dear Ms. WAN MEI,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 優異

Wai Man Kan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Experience!
It’s been wonderful experience staying in this hotel. Convenient location, super nice services, nice and clean room. I will come back to this hotel next time I am in Hanoi!
於 2019 年 10 月住了 2 晚
Andy Vu 於 2019年10月21日的回應
Dear Ms. Wai Man Kan,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 優異

chialing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
THIS IS AN AMAZING EXPERIENCE. There was a small problem in my room during my stay. However, once I communicated with the service team. They respond very rapidly and of course they fixed it immediately. And more than this they even had a meeting to talk through about what I suggested. THEY REALLY CARE FOR PPL HERE. Great job, Great spirit, Great team!!
於 2019 年 9 月住了 3 晚
Andy Vu 於 2019年10月14日的回應
Dear Sir/Madam, I can’t tell you how happy I am to read your review. It is delightful to read that you had an amazing experience in our hotel overall and highly recommend us to other travelers. Thank you so much for sharing your experience, I shall be sure to pass on your extensive compliments to my team who shall be thrilled. It was a pleasure having you staying with us and I hope to have the opportunity to welcome you back in the near future. I also hope you shall regard our hotel as your Hanoi home when visiting. Warm regards, Andy Vu Director of Sales

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The black coffee in the morning is the most delicious coffee that I have ever tried!!!!!!!!! My travel companion loved the toilet in the room so much, having bright light and very clean. That is the One Big reason why we chose this hotel. We were very pleased with the hospitality, the hotel was under construction, so there were no spa at the time. However the staff helped us call the taxi (free of charge) to go to another spa under the same company with 15% off discount. The location is very good, it is nearby the train street with many train track cafe.
於 2019 年 9 月住了 3 晚
Andy Vu 於 2019年10月4日的回應
Dear Sir/madam,   Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time.   Sincerely, Andy Vu

8/10 不錯

Yao Kun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
沖澡出水太弱,房間隔音稍微不良。櫃臺服務良好。 早餐不錯。
於 2019 年 9 月住了 2 晚
Andy Vu 於 2019年9月23日的回應
Dear Mr/Ms. Yao Kun,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

Shu-Ching

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好的飯店,下次會再入住!
於 2019 年 9 月住了 3 晚
Andy Vu 於 2019年9月19日的回應
Dear Mr/Ms. Shu-Ching,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service.   Best regards Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly hotel. Staffs are nice. Local food are amazing, the fried rice is so crispy. Will definitely try the hotel again.
於 2019 年 9 月住了 2 晚
Andy Vu 於 2019年9月9日的回應
Dear Sir/madam,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel located in the centre of the city. It is very convenient to walk to shopping area and restaurants nearby. It even takes a few minutes ride to the scenic spots. We had a great and pleasant experience in our 2 night stay. The room is clean and we stay comfortably. The buffet breakfast even though didn't provide a big varieties , the food is good and they provided some other choices on the other day. It is so greatful to have so many helpful, polite and cheerful staff. They were always at help if we were in need. Highly recommend to stay here and we will surely come back next time.
於 2019 年 6 月住了 2 晚
Andy Vu 於 2019年6月24日的回應
Dear Sir,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 優異

Huai-han

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
性價比極高 下次還會入住
地點雖然有點偏 但是硬體跟人員服務都有五星的水準
於 2019 年 6 月住了 1 晚
Andy Vu 於 2019年6月17日的回應
Dear Mr/Ms. Huai-han,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

10/10 優異

Huai-han

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
性價比極高
地點雖然有點偏 但是離還劍湖都不算太遠 搭grab 大概1塊美金就到了 硬體和人員服務都有5顆星的水準 非常推薦
於 2019 年 6 月住了 1 晚
Andy Vu 於 2019年6月16日的回應
Dear Mr/ Ms. Huai-han,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 優異

Man Yan Agnes

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Definitely one of the best hotel in Hanoi
One of the best hotels I have ever stayed. Location is perfect, just few steps from old quarter and the night market. Staff showed extremely great hospitality and welcomed us with snacks and mocktail. Much thanks to the receptionist Sam for giving us detailed information and directions on how to explore hanoi. Rooms are spacious and very clean, in love with the interior design. Appreciate the fact that they refilled the fruits and snacks every day. Breakfast is extremely good with diverse choices of food, we could also order from the a la carte menu. Would definitely stay in this hotel again if I visited Hanoi in the future. My stay here definitely made my trip to Hanoi more memorable.
於 2019 年 6 月住了 2 晚
Andy Vu 於 2019年6月5日的回應
Dear Mr/Ms. Man Yan Agnes,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Strongly recommend! Hotel is newly open for 7 months, everything is new and clean. Nice staff and service. Located in center of Ha noi, so it is convenient to travel to anywhere.
於 2019 年 5 月住了 2 晚
Andy Vu 於 2019年5月31日的回應
Dear Sir/Madam,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

8/10 不錯

Po-Hsiang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常nice的前台服務員
客戶推薦的飯店!住的是有可站立的陽台房。這樣的陽台基本上看不到東西,但是車流聲很大,把門關好,窗簾拉上,就沒有太大的聲音。床鋪柔軟。網路速度給力。會再次入住。如果房門還有另外的鎖和鏈條,會更好。
於 2019 年 5 月住了 2 晚
Andy Vu 於 2019年6月14日的回應
Dear Mr. Po-Hsiang,   Hope that email finds you all well! On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 2 晚
Andy Vu 於 2019年5月10日的回應
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 優異

真實旅客

於 2019 年 5 月住了 2 晚
Andy Vu 於 2019年5月6日的回應
Dear Sir/Madam, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

8/10 不錯

Bi Ju Joanna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Andy Vu 於 2019年4月27日的回應
Dear Ms. Bi Ju Joanna, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

8/10 不錯

Bi Ju Joanna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
格音效果差了些,其他都滿意
於 2019 年 4 月住了 2 晚
Andy Vu 於 2019年5月19日的回應
Dear Ms. Bi Ju Joanna,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great location, close to every attraction. +nice breakfast +friendly employees = wonderful holidays
於 2019 年 4 月住了 3 晚
Andy Vu 於 2019年4月8日的回應
Dear Sir/Madam, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

Wai Fong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得入住的酒店 worth to stay
除了加床那張床不太舒服 花灑水流太弱 其實都十分滿意
於 2019 年 3 月住了 2 晚
Andy Vu 於 2019年3月31日的回應
Dear Mr/ms. Wai Fong, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu

10/10 優異

YUYANG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very Very Good Experience
It is a very nice hotel and have a well-trainer staff. They even upgraded my room when I would like to change to another room. Lastly, their breakfast is very nice and various choice. I will definitely come back again next time.
於 2019 年 2 月住了 3 晚
Andy Vu 於 2019年2月20日的回應
Dear Mr. YuYang, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務人員非常親切及友善,這點值得讚賞,可能是過年因素周圍環境還是比較髒亂的,商店也是很多沒開,因此吃的方面就比較不方便,總之過年去越南玩要有心理準備.其餘一切尚可.
於 2019 年 2 月住了 1 晚
Andy Vu 於 2019年2月13日的回應
Dear Sir/Madam, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店新穎,人員服務親切。早餐選擇多。但隔音較差,有遇隔壁房半夜進出,關門聲音傳得很清楚。 床很舒服,如果枕頭能提供一個低枕,就太好了。
於 2019 年 1 月住了 1 晚
Andy Vu 於 2019年1月24日的回應
Dear Sir/Madam, Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review has been passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

8/10 不錯

YICHIA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great!
This is a brand new hotel, just 4 months. Everything is great!
於 2019 年 1 月住了 2 晚
Andy Vu 於 2019年1月15日的回應
Dear Mr/Ms. Yichia, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

8/10 不錯

William

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly Staff , decent hotel with new hardware. Walkable distance to local attractions.
於 2018 年 12 月住了 1 晚
Andy Vu 於 2018年12月20日的回應
Dear Mr. William, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

真實旅客

於 2018 年 12 月住了 4 晚
Andy Vu 於 2018年12月17日的回應
Dear Sir, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 優異

Te-Sheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The staff members at the reception desk are extremely nice and make us to feel being at home.
於 2018 年 12 月住了 2 晚
Andy Vu 於 2018年12月13日的回應
Dear Mr. Te-Sheng, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delightful to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city from now on. We hope that our hotel services and staves will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

Te-Sheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thank you for making us to feel like being a home
A great hotel with extreme and wonderful staff members. Their hospitality really made us to feel like being home. The ambiance resulting from design and management is fantastic. I highly recommend people to stay at this hotel if they happen to visit Hanoi. The staff members are super great.
於 2018 年 12 月住了 2 晚
Andy Vu 於 2018年12月11日的回應
Dear Mr. Te-Sheng, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent room and service.
於 2018 年 11 月住了 1 晚
Andy Vu 於 2018年11月19日的回應
Dear Sir/madam, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards, Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Service: receptionists are well trained, fluent in English, very helpful, very responsive to our questions. They provided very detailed introduction of Hanoi tourism spots to us upon arrival of the hotel. They also offered help book restaurant and massage. When we check out, we wrote comments and the hotel manager followed up immediately. Location : it's around 10mins to old quarter, 5 mins to convenience shop. If you are joining day tour, the tour won't provide pick you up from hotel. There are local restaurant just opposite to the hotel.
於 2018 年 9 月住了 3 晚
Andy Vu 於 2018年9月28日的回應
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delightful to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city from now on. We hope that our hotel services and staves will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Really
Your kidding
於 2020 年 3 月住了 3 晚
Andy Vu 於 2020年3月31日的回應
Dear Sir/madam,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

真實旅客

於 2020 年 3 月住了 3 晚
Andy Vu 於 2020年3月23日的回應
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

Denise (Sydney)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked everything about this property and the staff were fantastic. The breakfast is excellent, the hotel really clean and comfortable.
於 2020 年 2 月住了 2 晚
Andy Vu 於 2020年3月21日的回應
Dear Mr. Denise, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

Robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Andy Vu 於 2020年3月19日的回應
Dear Mr. Robert,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

6/10 一般

Malthe Gundelund

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Clean room but poor customerservice
The room was fine but the balcony was not a real balcony. You Could barely stand out there. The service was poor. They told us very little about the situation with corona. We booked a trip to nihn bihn because ha long Bay was Closed. We payed Extra to see a temple but it was Closed because of corona. We had to argue with the reception to get the refund. They didn’t belive us.
於 2020 年 3 月住了 5 晚
Andy Vu 於 2020年3月18日的回應
Dear Mr. Malthe Gundelund,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

Tsvetelina

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional
Really lovely, stylish boutique hotel with incredible staff. Super comfy bed! Amazing and really helpful front desk! We arrived in Hanoi in not really good time, because of the Virus outbreak almost every tourist destination was closed or about to be close. The guys did everything to Help us have a nice stay. We couldn’t ask for more! Highly recommended.
於 2020 年 3 月住了 4 晚
Andy Vu 於 2020年3月15日的回應
Dear Mr. Tsvetelina,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service.   Best regards Andy Vu

10/10 優異

MARTYN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super stay in Hanoi
Excellent hotel with great service. Super location near train street cafes The staff were particularly attentive and welcoming.
於 2020 年 3 月住了 2 晚
Andy Vu 於 2020年3月15日的回應
Dear Mr. MARTYN,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 優異

kennguyen (washington DC)

讚好:整潔度、職員與服務、設施服務和住宿狀況
very friendly and polite staffs. extremely hospitable
於 2020 年 2 月住了 2 晚
Andy Vu 於 2020年3月14日的回應
Dear Mr. Ken Nguyen,   Hope that message finds you all well! On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi.   Sincerely, Andy Vu

10/10 優異

ying kit

於 2020 年 3 月住了 1 晚

8/10 不錯

Freddy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Heel goed stadshotel
Goed hotel met vriendelijke bediening en mensen aan receptie die u altijd trachten te helpen. Goed ontbijd en klein zwembadje.
於 2020 年 3 月住了 2 晚
Andy Vu 於 2020年3月13日的回應
Dear Mr/Ms. Freddy,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The customer service was superb. I must give special mention to Hannah at reception. In a team of great staff she stood out as exceptional. Breakfast was good and staff did everything they could think of to make our stay fabulous. The welcome was especially lovely
於 2020 年 3 月住了 5 晚
Andy Vu 於 2020年3月13日的回應
Dear Sir/Madam,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. Good breakfast and clean and spacious room
於 2020 年 3 月住了 2 晚
Andy Vu 於 2020年3月12日的回應
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Das Personal war überaus freundlich und hat uns bei jeglichen Anliegen weiterhelfen können. Die Zimmer sind sehr stilvoll eingerichtet und sauber. Das Frühstück bietet eine große Auswahl, da ist für jeden was bei. Bei unserem nächsten Besuch werden wir auf jeden Fall wieder das Hotel auswählen.
於 2020 年 3 月住了 3 晚
Andy Vu 於 2020年3月11日的回應
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

真實旅客

於 2020 年 3 月住了 5 晚
Andy Vu 於 2020年3月11日的回應
Dear Sir/madam,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Schoon hotel , goede bedden en een vrij uitgebreid ontbijt . Personeel zeer vriendelijk beleefd en behulpzaam.
於 2020 年 3 月住了 3 晚
Andy Vu 於 2020年3月11日的回應
Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 優異

kennistah (US)

讚好:職員與服務、設施服務和住宿狀況
this place is a gem located near the heart of Hanoi city but away from all the loud noisy night life activities. It is a short distance to Tong Duy Tan street food areas and where the train track cafes are. Street food and bars/pubs are walking distance from the hotel . The setting of the hotel as well as interior designs of the room is elegant and very classy.
於 2020 年 3 月住了 1 晚
Andy Vu 於 2020年3月11日的回應
Dear Mr/Ms. Kennistah,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu