Dear Mr/Ms. WING KAM,
Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time.
Sincerely,
Andy Vu
10/10 優異
yi-chieh
多人同遊
2019年10月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
yi-chieh
於 2019 年 10 月住了 2 晚
Andy Vu 於 2019年10月31日的回應
Dear Yi-chieh,
Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Best regards,
Andy Vu
Director of Sales
10/10 優異
Grace (Hong Kong)
伴侶同遊
2019年8月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is superb! great location, good services. We ended up staying two more nights after our first night staying there!
Grace
於 2019 年 8 月住了 1 晚
Andy Vu 於 2019年8月14日的回應
Dear Ms. Grace,
On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future.
Best regards,
Andy Vu
Dear Sir/Madam,
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Best regards,
Andy Vu
10/10 優異
真實旅客
2019年6月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really appreciate the staff attitude. They treat their customers like a vip ones. Considerate and friendly.
I booked one-day Superior-type room and extended one more night with discount.
真實旅客
於 2019 年 6 月住了 1 晚
Andy Vu 於 2019年6月18日的回應
Dear Sir/Madam,
Hope that email finds you all well! On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi.
Sincerely,
Andy Vu
Dear Sir/Madam,
Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service.
Best regards
Andy Vu
10/10 優異
chih-wei
2019年2月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
chih-wei
於 2019 年 1 月住了 2 晚
Andy Vu 於 2019年2月8日的回應
Dear Mr/ms. Chih Wei,
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Regards
Andy Vu
10/10 優異
chih-wei
2019年2月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
chih-wei
於 2019 年 1 月住了 1 晚
Andy Vu 於 2019年2月4日的回應
Dear Ms. Chih-wei,
Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service.
Best regards
Andy Vu
10/10 優異
真實旅客
2018年11月20日
Very nice staff and the hotel locate at old quarter ( near to everything you need) , recommended!
真實旅客
於 2018 年 11 月住了 1 晚
Andy Vu 於 2018年11月21日的回應
Dear Sir/madam,
Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delightful to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city from now on.
We hope that our hotel services and staves will be an unforgettable after-taste to welcome you back next time.
Sincerely,
Andy Vu
10/10 優異
Ho Sing (HK)
2018年11月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ho Sing
於 2018 年 11 月住了 1 晚
Andy Vu 於 2018年11月9日的回應
Dear Mr/Ms. Ho Sing,
On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!
Kind regards,
Andy Vu
Dear Mr. YEN CHENG,
Thank you for staying with us as well as taking time to write a review for us. It is so pitiful to hear your problem during your stay. First, we would like to send you our most sincere apology to you for that problems. Second, we would like to thank you for pointing out our need-improving aspect that remains to exist in our operation process. Although this experience might have been a not good one in your mind, we are desired to have a chance to welcome you again in our hotel with a better feeling. Have a nice day!
Regards,
Andy Vu
8/10 不錯
YIN CHIEH
2018年7月3日
讚好:整潔度和職員與服務
YIN CHIEH
於 2018 年 6 月住了 1 晚
Andy Vu 於 2018年7月3日的回應
Dear Mr YIN CHIEH,
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Regards
Andy Vu
10/10 優異
Ho
2018年6月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very nice place to stay and you can feel that they serve your with their heart.The only weakness is you can't take taxi to there at night as it is located in a walking street.
Ho
於 2018 年 6 月住了 3 晚
Andy Vu 於 2018年6月29日的回應
Dear Mr…..
On behalf of the Oriental Suites Hotel, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at the Oriental Suites Hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to the Oriental Suites Hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice weekend!
10/10 優異
真實旅客
2018年6月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worthy to stay
convenient location, friendly service, delicious breakfast and comfortable environment. highly recommended to stay.
真實旅客
於 2018 年 6 月住了 1 晚
Andy Vu 於 2018年6月20日的回應
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Regards
Andy Vu
10/10 優異
Man Hin Davy
2018年6月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Good service, Nice Staff
Man Hin Davy
於 2018 年 6 月住了 3 晚
Andy Vu 於 2018年6月20日的回應
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.
Regards
Andy Vu
10/10 優異
TSUNG-TA
2018年4月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務員很棒
服務一級棒
TSUNG-TA
Andy Vu 於 2018年4月11日的回應
Dear Mr. Tsung Ta
Thank you for your stay and useful comment about our hotel. We would love to take a great chance to welcome you back to Ogallery Premier Hotel again for new feeling and service.
10/10 優異
ZONGLUN
2018年2月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒適且寬敞的房間
由於太晚下訂,導致小夜曲滿房,經理特別幫忙安排到另一間同飯店系統O’gellery premier hotel,簡直豪華又舒適,服務真的做得很好。不過可惜的是早餐稍微普通些,以及飯店較舊,但以整體來說算是超值了
ZONGLUN
於 2018 年 1 月住了 2 晚
10/10 優異
真實旅客
2018年1月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very helpful receptionist. Clean and nice room, convenient stay for 2 days. Have 5% discount for the Spa.
The staff was friendly and the property in a walkable location. The negatives are that the hotel is run down and in need of a serious upgrade. The quality of the breakfast is poor. This is not four star quality.
Anette
於 2024 年 4 月住了 3 晚
10/10 優異
Anthony
2024年4月18日
讚好:整潔度、職員與服務和住宿狀況
Absolutely a hidden gem. Great value — a feeling of luxury at an affordable price. You cannot beat the location as you’re at the heart of everything. I could not reccomend more. I did happen to stay at three different rooms (because I extended by stay twice) and I noticed considerably more noise in the room at the back of the hotel.
Anthony
於 2024 年 4 月住了 2 晚
10/10 優異
Eugene
多人同遊
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walkable to many areas in the Old Quarter. Staff was very helpful answering questions and making sure we were getting the correct driver on our tours for safety reasons. Also gave great recommendations on restaurants, not tourist traps.
Love this hotel and the staffs! The staffs are very attentive and courteous. The location is excellent for exploring Hanoi Old Town.
Vickie
於 2024 年 3 月住了 3 晚
10/10 優異
Shayne
2024年3月19日
Shayne
於 2024 年 3 月住了 4 晚
10/10 優異
HakLeng
家人同遊
2024年3月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendliest staff and super welcoming
HakLeng
於 2024 年 3 月住了 2 晚
10/10 優異
Catherine
伴侶同遊
2024年3月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly and even helped us contact our tour people to verify our plans.
The night market (Friday-Sunday) is right outside their doors so it’s easy to get to. The noise as not auditable from our room, allowing us to sleep peacefully.
Catherine
於 2024 年 3 月住了 3 晚
10/10 優異
Matilde
伴侶同遊
2024年3月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable and clean room, staff is incredibly kind and attentive, the location is very convenient, right in the middle of the Old Quarter.
Absolute perfect location near lake in the middle of OldTown. Great room. Great staff. Great spa. Great breakfast. Highly recommend.
marisa
於 2024 年 1 月住了 1 晚
10/10 優異
stuart
2024年1月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great place for a visit to Hanoi. Perfect location in the Old Quarter and a professional sweet staff to back it all up. Highly recommended.
stuart
於 2024 年 1 月住了 3 晚
10/10 優異
Nancy (La Jolla)
伴侶同遊
2024年1月9日
讚好:整潔度、職員與服務和住宿狀況
This hotel is ideally located and in a very walkable (albeit congested) area. We didn't even realize that the Saturday Night Market happens right in front of the hotel. The best part of this place is the staff. Every staff member greeted us coming and going, and provided any additional information we needed. We had a room with a balcony, which was lovely and spacious. I would not hesitate to stay here again.