Royal Suites, big balcony | 露台/庭院

小夜曲酒店的評價

4 out of 5
小夜曲酒店
58 Hang Dao Str, Hoan Kiem District, Hanoi

評價

9.4

完美

10 分評分,優異;1000 則評價中有 738 則" "
8 分評分,不錯;1000 則評價中有 208 則" "
6 分評分,一般;1000 則評價中有 32 則" "
4 分評分,欠佳;1000 則評價中有 13 則" "
2 分評分,很差;1000 則評價中有 9 則" "

9.4/10 

整潔度

9.8/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Shuhui

於 2023 年 4 月住了 4 晚

10/10 優異

Loyu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 優異

WING KAM

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service, good location
於 2019 年 11 月住了 2 晚
Andy Vu 於 2019年11月25日的回應
Dear Mr/Ms. WING KAM, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

yi-chieh

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Andy Vu 於 2019年10月31日的回應
Dear Yi-chieh, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu Director of Sales

10/10 優異

Grace (Hong Kong)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is superb! great location, good services. We ended up staying two more nights after our first night staying there!
於 2019 年 8 月住了 1 晚
Andy Vu 於 2019年8月14日的回應
Dear Ms. Grace,   On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future.   Best regards, Andy Vu

10/10 優異

YINHSUAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很棒很值得的入住
很喜歡從頭到尾每一位服務員的態度,熱情又開朗,對於每個人的需求都盡心盡力,連附近的資訊也都很認真的介紹給我們聽!設備也都很新穎,每日還提供餅乾和水果,對於這裡只住一天!實在是太少了!還可以多住幾天!!
於 2019 年 7 月住了 1 晚
Andy Vu 於 2019年8月5日的回應
Dear Sir/Madam, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
I really appreciate the staff attitude. They treat their customers like a vip ones. Considerate and friendly. I booked one-day Superior-type room and extended one more night with discount.
於 2019 年 6 月住了 1 晚
Andy Vu 於 2019年6月18日的回應
Dear Sir/Madam,   Hope that email finds you all well! On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Andy Vu

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務和住宿狀況
地點方便,星期五丶六酒店成條街都是夜市,附近食店也方便,景點多能走路往,不錯的地點!但星期五丶六丶日夜市關係,幾條街也封路,汽車不能進入,要走5-7分鐘路!
於 2019 年 3 月住了 3 晚
Andy Vu 於 2019年3月26日的回應
Dear Sir/Madam, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

10/10 優異

chih-wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
Andy Vu 於 2019年2月8日的回應
Dear Mr/ms. Chih Wei, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

chih-wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Andy Vu 於 2019年2月4日的回應
Dear Ms. Chih-wei, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

10/10 優異

真實旅客

Very nice staff and the hotel locate at old quarter ( near to everything you need) , recommended!
於 2018 年 11 月住了 1 晚
Andy Vu 於 2018年11月21日的回應
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delightful to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city from now on. We hope that our hotel services and staves will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 優異

Ho Sing (HK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚
Andy Vu 於 2018年11月9日的回應
Dear Mr/Ms. Ho Sing, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards, Andy Vu

4/10 欠佳

YEN CHENG

需要注意入住房型及整潔度
缺點: 商務出差入住,飯店下訂時顯示有對外大窗,但實際入住卻是對內樓梯小窗戶,為了避免被看到,窗簾也不敢拉開。房間跟圖片所示是完全不同的房。整潔度方面,被子掀開,床單上有灰塵及黑點,整潔度不足。同行同事還遇到皮膚過敏情形,如皮膚敏感的人請注意。 優點: 櫃台服務人員很不錯。早餐算不錯。
於 2018 年 10 月住了 1 晚
Andy Vu 於 2018年10月27日的回應
Dear Mr. YEN CHENG, Thank you for staying with us as well as taking time to write a review for us. It is so pitiful to hear your problem during your stay. First, we would like to send you our most sincere apology to you for that problems. Second, we would like to thank you for pointing out our need-improving aspect that remains to exist in our operation process. Although this experience might have been a not good one in your mind, we are desired to have a chance to welcome you again in our hotel with a better feeling. Have a nice day! Regards, Andy Vu

8/10 不錯

YIN CHIEH

讚好:整潔度和職員與服務
於 2018 年 6 月住了 1 晚
Andy Vu 於 2018年7月3日的回應
Dear Mr YIN CHIEH, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

Ho

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very nice place to stay and you can feel that they serve your with their heart.The only weakness is you can't take taxi to there at night as it is located in a walking street.
於 2018 年 6 月住了 3 晚
Andy Vu 於 2018年6月29日的回應
Dear Mr….. On behalf of the Oriental Suites Hotel, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at the Oriental Suites Hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to the Oriental Suites Hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice weekend!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worthy to stay
convenient location, friendly service, delicious breakfast and comfortable environment. highly recommended to stay.
於 2018 年 6 月住了 1 晚
Andy Vu 於 2018年6月20日的回應
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

Man Hin Davy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Good service, Nice Staff
於 2018 年 6 月住了 3 晚
Andy Vu 於 2018年6月20日的回應
Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

10/10 優異

TSUNG-TA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務員很棒
服務一級棒
Andy Vu 於 2018年4月11日的回應
Dear Mr. Tsung Ta Thank you for your stay and useful comment about our hotel. We would love to take a great chance to welcome you back to Ogallery Premier Hotel again for new feeling and service.

10/10 優異

ZONGLUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒適且寬敞的房間
由於太晚下訂,導致小夜曲滿房,經理特別幫忙安排到另一間同飯店系統O’gellery premier hotel,簡直豪華又舒適,服務真的做得很好。不過可惜的是早餐稍微普通些,以及飯店較舊,但以整體來說算是超值了
於 2018 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very helpful receptionist. Clean and nice room, convenient stay for 2 days. Have 5% discount for the Spa.
於 2018 年 1 月住了 2 晚

8/10 不錯

Karen (Hong Kong)

讚好:整潔度、職員與服務和客房舒適度
不錯的酒店
不錯的酒店,員工態度非常友善,地點方便,一出門便是夜市。 缺點:早餐種類選擇偏小,房間面積細而且沒有窗。
於 2017 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
於 2017 年 7 月住了 3 晚

10/10 優異

yating

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Real nice hotel,super good service!
於 2017 年 7 月住了 2 晚

10/10 優異

維成

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
超級推薦
我入住當天中午13:30下訂,14:30到達櫃台辦理入住,經理出來告訴我他們客房已滿,但是不用擔心,幫我安排另外一間同樣等級的飯店就在旁邊,專程帶我過去,免費叫車帶我到該飯店,並且幫我辦理入住,才離開,真的服務沒話說的好,事實上帶我去的那間飯店一樣是4* (四星級),但卻比小夜曲貴一些,我們賺到,也很感謝小夜曲服務很好,還帶我們過去,不會擺爛放著不管.
於 2017 年 6 月住了 1 晚

10/10 優異

Pan (Taipei)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位於舊城區乾淨便利的好飯店
飯店位於舊城區裡,週末外面會封街變成夜市,很熱鬧也很方便,服務人員們都很親切,英語也很流利,溝通都沒問題,在飯店買的一日遊行程也都很滿意,不是劣質的旅遊團,推薦給大家

10/10 優異

Wai Wing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good location and excellent services
Excellent services

6/10 一般

Anette

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The staff was friendly and the property in a walkable location. The negatives are that the hotel is run down and in need of a serious upgrade. The quality of the breakfast is poor. This is not four star quality.
於 2024 年 4 月住了 3 晚

10/10 優異

Anthony

讚好:整潔度、職員與服務和住宿狀況
Absolutely a hidden gem. Great value — a feeling of luxury at an affordable price. You cannot beat the location as you’re at the heart of everything. I could not reccomend more. I did happen to stay at three different rooms (because I extended by stay twice) and I noticed considerably more noise in the room at the back of the hotel.
於 2024 年 4 月住了 2 晚

10/10 優異

Eugene

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walkable to many areas in the Old Quarter. Staff was very helpful answering questions and making sure we were getting the correct driver on our tours for safety reasons. Also gave great recommendations on restaurants, not tourist traps.
於 2024 年 3 月住了 3 晚

10/10 優異

Maiko

讚好:整潔度、職員與服務、設施服務和住宿狀況
こちらのホテルの設備に不具合があり、グループホテルに移動となった。立地は旧市内にあり便利であったし、部屋についても異論は無かった。スパのセラピストの技術が良かったし朝食も美味しかった。一つ残念だったのは、一部のスタッフの対応に違和感を感じたことである。これについては既にホテル側に伝えているため改善されていることを期待している。
於 2024 年 3 月住了 1 晚

10/10 優異

James

於 2024 年 3 月住了 1 晚

8/10 不錯

Margaret

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Vickie

伴侶同遊
Love this hotel and the staffs! The staffs are very attentive and courteous. The location is excellent for exploring Hanoi Old Town.
於 2024 年 3 月住了 3 晚

10/10 優異

Shayne

於 2024 年 3 月住了 4 晚

10/10 優異

HakLeng

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendliest staff and super welcoming
於 2024 年 3 月住了 2 晚

10/10 優異

Catherine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly and even helped us contact our tour people to verify our plans. The night market (Friday-Sunday) is right outside their doors so it’s easy to get to. The noise as not auditable from our room, allowing us to sleep peacefully.
於 2024 年 3 月住了 3 晚

10/10 優異

Matilde

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable and clean room, staff is incredibly kind and attentive, the location is very convenient, right in the middle of the Old Quarter.

8/10 不錯

Hidekazu

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

8/10 不錯

ushio

讚好:整潔度和職員與服務
於 2024 年 1 月住了 6 晚

8/10 不錯

Hiroshi

讚好:職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Greg

讚好:職員與服務和設施服務
Poor hot water in shower but otherwise good
於 2024 年 2 月住了 1 晚

4/10 欠佳

akemi

多人同遊
不滿:設施服務
The location is great the room is the worst
於 2024 年 1 月住了 3 晚

8/10 不錯

Tomoaki

多人同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
旧市街の中で便は良いが、ツインの部屋は狭くスーツケースを置くスペースはベットに隣接。また 壁の間接照明を消すスイッチがなく、寝る時は空調も含めた元の電源を切るしかない不備施設。ただチェックアウト後に小銭入れをフロント近辺に落としたのに気付き、後で連絡したら保管しておいてくれたのは信頼出来るホテルである。
於 2024 年 1 月住了 1 晚

6/10 一般

Hiroki

商務旅客
讚好:職員與服務和設施服務
下水臭い部屋だったので、部屋を変えてもらいました。 その次の部屋も多少臭かったですが、スタッフの方々は快く部屋を変えてくれました。 設備は少し古い印象はありましたが、スタッフはとてもフレンドリーで丁寧でした。心地よい良い滞在となりました。
於 2024 年 1 月住了 2 晚

10/10 優異

marisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolute perfect location near lake in the middle of OldTown. Great room. Great staff. Great spa. Great breakfast. Highly recommend.
於 2024 年 1 月住了 1 晚

10/10 優異

stuart

讚好:整潔度、職員與服務、設施服務和住宿狀況
A great place for a visit to Hanoi. Perfect location in the Old Quarter and a professional sweet staff to back it all up. Highly recommended.
於 2024 年 1 月住了 3 晚

10/10 優異

Nancy (La Jolla)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This hotel is ideally located and in a very walkable (albeit congested) area. We didn't even realize that the Saturday Night Market happens right in front of the hotel. The best part of this place is the staff. Every staff member greeted us coming and going, and provided any additional information we needed. We had a room with a balcony, which was lovely and spacious. I would not hesitate to stay here again.
於 2024 年 1 月住了 1 晚

8/10 不錯

Raika

於 2024 年 1 月住了 1 晚

10/10 優異

Nancy (La Jolla)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚