Dear Mr Cheng, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Anonymous, Thank you very much for having spent time sharing with us your great experience regarding your stay at Somerset Grand Hanoi. We are all delighted to learn that you loved our room, location and good service. I shall share your wonderful feedback with the team who are all looking forward to welcoming you back very soon. With best regards, Nhung Le - Guest Service Manager

Dear Mr Chun, Thank you for your review. It is great to have you stay with us. We are delighted to learn that you like our serviced residence. We look forward to welcoming you back. Your sincerely Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for your review. It is great to have you stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Mr Jeff, Thank you for your review. We are delighted to learn that you like our serviced residence and had wonderful stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Mr Shan Hsiu, Thank you for your review. It is our pleasure to have you stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Mr Ying Hsuan, Thank you for your review. It is our pleasure to have you stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for your review. It is great to have you stay with us and we appreciative your feedback and will look into training more for staff to enhance customer service. We look forward to welcoming you back to serve you better. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for your review. It is nice to have you stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for your review. It is our pleasure to have you stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Sir/Madam, Thank you for your review. We are glad to hear your compliments, it is motivate us to continually improve our service delivery. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Mr Yin Ling, Thank you for your review. It is great to have you stay with us. Your compliments motivate us to continually improve our service delivery. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Dear Mr Ling, Thank you for staying with Somerset Grand Hanoi. We are delighted to learn that you like our serviced residence and you had a wonderful stay. Your compliments motivate us to continually improve our service delivery. We hope you will stay with us again. Your sincerely, Nguyen Mai Huong Residence Manager

Thank you for your feedback. We are happy to hear that you like the location of our serviced residence and you find the supermarket on the ground floor convenient for your stay. At the same time, we are also sorry to hear that there was lack of bathroom amenities during your stay and we sincerely apologise for the oversight. We have also noted your feedback on the low hot water pressure in the apartment. We have reviewed this internally to work on an improvement plan. We hope that you will stay with us again.

Thank you for sharing your stay experience. We hope you will stay with us again.

Thank you for sharing your stay experience and giving us a 5-star rating. I am happy to learn that you had an enjoyable stay and I am glad our team members have been helpful. I am also appreciative of your feedback on the furniture and rest assured that progressive upgrading work is carried out periodically to ensure our guests always have a comfortable stay. We hope you will stay with us again soon. Sincerely, Lew Yen Ping, General Manager

Thank you for choosing to stay with us during your recent visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Lew Yen Ping, General Manager

Thank you for your review and we look forward to welcoming you again. Lew Yen Ping, General Manager

Dear Reviewer Thank you for your compliments about our serviced residence during your recent stay at Somerset Grand Hanoi. We are so happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Kind regards, Lew Yen Ping Area Manager

Dear Mr/Ms. Klaus, Thank you for sharing your positive stay experience with us! We are delighted to read that you love our location and the rooms! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Hong Van - Assistant Manager, Guest Service

Dear Mr/Ms. Ben, It is our pleasure to receive such a positive review and nice comments about our hotel facilities, the service. We are delighted to know that you had a wonderful experience at Somerset Grand Hanoi. Your positive review will be shared with the entire team and I am sure it will be a great motivation for all of us. Thank you again for your kind feedback and we look forward to welcoming you back to Somerset Grand Hanoi soon. Warm regards, Guest Service Team

Dear Mr/Ms. Michelle, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Hong Van - Assistant Manager, Guest Service

Dear Mr/ Ms. Michael, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us. We are glad to know that our facilities and services could cover your expectations. Your comment has been shared with the Team and I am sure they will be encouraged by your kind words. Thank you once again for your feedback. We look forward to welcome you back to Somerset Grand Hanoi in the near future. Kind regards, Guest Service Team

Dear Valued Customer,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We are delighted to know that you were satisfied with our facilities and services. Your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for sharing your comments. We look forward to welcoming you back to Somerset Grand Hanoi soon.Kind regards,Guest Service Team

Dear Mr/ Ms. Seunghwan, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us. We are glad to know that our facilities and services could cover your expectations. Your comment has been shared with the Team and I am sure they will be encouraged by your kind words. Thank you once again for your feedback. We look forward to welcome you back to Somerset Grand Hanoi in the near future. Kind regards, Guest Service Team

Dear Ms/Mr. Jen Chieh,Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities, the apartment and services. We hope to have other opportunities to welcome you back very soon. Kind regards, Guest Service Team

Dear Ms/Mr. Yunjung, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr. Vincent, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations and suggestions for improvement. We will certainly take them into account when we review our standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Kwansu, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location, the apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Armine, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Derek, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr/Ms. Tim,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We hope to have other opportunities to welcoming you back to Somerset Grand Hanoi in the near future. Kind regards,Guest Service Team

Dear Ms/Mr. Jungaidah, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr. Adryene,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Mr/Ms. Thayer,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Yoonsik,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team