Thank you for your wonderful evaluation.

Dear Marvin, Thank you very much for staying with us and sharing feedback. We are delighted that you enjoy our peaceful atmosphere with good view and your like our service. We look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you for staying with us and review our property. We appreciate your support and we look forward to welcome you back. Warmest regards, Tammy

Dear Mr/Ms Hsiao-Fang, Thank you very much for staying with us and review our property. We well noted you comment about our room status and we are planning to improve it. Kind regards,

Dear Mr/Ms Chun, Thank you very much for taking your time to review our property. We appreciate your feedback and look forward to welcoming you back. Kind regards,

Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcoming you again. Kind regards,

Dear Wai Tai, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager

Thank you for choosing to stay with us during your recent visit. We are happy to learn that you had a memorable stay with us. Your compliments motivate us to continually improve our service delivery. We look forward to welcoming you again.

Thank you for your compliments. We are happy that you had a wonderful stay. We look forward to welcoming you again soon. Sincerely, James LIM, General Manager

Thank you for taking time to share your stay experience. It is great to have you stay with us. We are glad that you had a wonderful stay. Your compliments will certainly motivate us to improve the service delivery further. We hope you will stay with us again soon. Sincerely, James LIM, General Manager

Thank you for sharing your stay experience. I am glad to learn that you have had an excellent stay during you recent visit. We hope that we will have the pleasure of welcoming you again in the near future.

Thank you for choosing to stay with us during your visit to Hanoi. We are glad that you are happy with our service. We hope to see you again soon.

Dear Eunhai,I’m glad to hear that you had a positive experience during your stay! Friendly and considerate staff can truly make a difference. Kind regards,Giang/FreddieFront Office Manager

Dear Ponekham,Thank you for sharing your experience! It’s wonderful to hear that you enjoyed your stay at the hotel. The friendly staff, convenient location, and amenities like the Japanese restaurant and pool made your visit memorable.Your feedback about the carpet in the bedrooms is noted, and if that gets addressed, it would be a 5-star experience for you.Overall, it sounds like you had a great time, and we appreciate your recommendation!Kind regards,Giang/FreddieFront Office Manager

Dear Yoichi,Thank you for your lovely comments, we are delighted to hear that you enjoy your stay with us.Kind regards,Freddie/Front Office Manager

Dear Yasushi san,Thank you for staying with us and review our property. We well noted your comment about rice and TV. We will work with our breakfast supplier and our Engineering team for improvement.Kind regards,Tammy

Hi Robert,Thank you very much for taking your time to review our property and give us perfect score. We are delighted that you like our service, location and amenties. We look forward to welcome you back.Warmest regards,Tammy

Hi Robert, Thank you for your perfect review. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back.Warmest regards,Tammy

Dear Robert, thank you for your fabulous comment. It really makes our day!

Dear Ms. Nora,Thank you for your feedback, we regret to hear that we didn't meet your expectation in some certain criteria. We do hope to have another chance to serve you better in the coming time.Regards, / T Giang

Dear Mr/Ms Hue, Thank you very much for taking your time to review our property. We appreciate your feedback. We look forward to welcome you back to serve you better. Warmest regards, Tammy

Dear sir/madam, Thank you very much for staying with us and sharing feedback. We are delighted that you like our cleanliness and maintenance. At the same time, we are well noted your observation of our property age which we are working for improvement. Warmest regards,

Dear sir/madam, Thank you very much for staying with us and review our property. We appreciate it and look forward to welcome you back. Kind regards, Tammy

Dear Ms Hue, Thank you very much for taking your time to review our property. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back. Warmest regards, Tammy

Dear Mr/Ms Kim, Thank you for staying with us and giving us perfect score. We appreciate it and look forward to welcome you back. Warmest regards, Tammy

Dear sir or madam, Thank you very much for staying with us and sharing feedback. We appreciate your support and look forward to welcome you back. Kind regards, Tammy

Dear Edward, Thank you very much for staying with us and sharing feedback. We are delighted that you had an enjoyable stay with us and you like our facilities and services. We look forward to welcome you back. Warmest regards, Tammy

Hi Hyukin, Thank you for staying with us and sharing feedback. We would like to explain that due to our original design, you can see full view of West Lake from some apartment type only. For future stay, please book the biggest apartment type for that enjoyment. Warmest regards, Tammy

Hi Yongwook, Thank you for staying with us and sharing feedback. We appreciate your support. Warmest regards, Tammy

Dear Antoinius, Thank you for staying with us and sharing feedback. We appreciate it and we look forward to welcome you back. Warmest regards, Tammy

Hi Hyojin, Thank you very much for taking your time to review our property. We appreciate your support. Warmest regards, Tammy

Dear Mr/Ms Ng, Thank you for your support to Somerset West Lake! It was our pleasure that you enjoyed our service and also the food at the restaurant. We look forward to welcoming you again in the near future! Best regards,

Hi Takayuki san, Thank you very much for staying with us and sharing feedback. We are delighted that you like our apartment and surrounding facilities. We look forward to welcome you back. Warmest regards, Tammy

Dear MASANORI, Thank you very much for staying with us and review our property. We appreciate your support and will work for improvement. Warmest regards, Tammy

Dear sir/madam, Thank you very much for staying with us and give us perfect score. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear Seung hee, Thank you very much for staying with us and give us perfect score. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear LOGISTICS, Thank you very much for taking your time to review our property. We appreciate your support and wel look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you very much for staying with us and sharing feedback. We are delighted that you had an enjoyable stay with us and you like our apartment, restaurant as well as service from our staffs. We look forward to welcome you back. Warmest regards, Tammy

Thank you for review our property. We are delighted that you like our service and our apartment. We look forward to welcome you back. Warmest regards,

Thank you for taking your time to review our property. We appreciate it and look forward to welcome you back. Warmest regards, Tammy

Thank you for taking your time to review our property and give us perfect score. We appreciate it and look forward to welcome you back. Warmest regards, Tammy

Dear sir/madam, We are so sorry for impossbile to meet your expectation about lake view. We well noted your feedback and will share with our team for improvement in communication. Best regards, Tammy

Dear Ho, Thank you very much for staying with us and sharing feedback. Please accept our apologize for impossible to meet your expectation. We appreciate if you could share details with us for our improvement. Warmest regards, Tammy

Dear Wonwook, Thank you very much for staying with us and sharing feedback. We are well noted your observation about surrounding area. We will work for improvement. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you very much for staying with us and sharing feedback. We are delighed that you had an enjoyable stay with us and you like our atmostphere. We look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you very much for staying with us and sharing feedback. Please accept our sincerely apologize for impossible to meet your expectation. We will work for improvement. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you for taking your time to review our property. We are delighted that you like our apartment and location. We look forward to welcome you back. Warmest regards, Tammy Assistant Residence Manager

Dear sir/madam, Thank you very much for staying with us and giving us perfect score. We appreciate it and we look forward to welcome you back. Warmest regards, Tammy