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VATC 膠囊旅館一的評價

1 out of 5
VATC 膠囊旅館一
2nd and 3rd Floor, Terminal 1, Noi Bai International Airport, Hanoi

評價

8.0

很好

10 分評分,優異;151 則評價中有 54 則" "
8 分評分,不錯;151 則評價中有 59 則" "
6 分評分,一般;151 則評價中有 24 則" "
4 分評分,欠佳;151 則評價中有 7 則" "
2 分評分,很差;151 則評價中有 7 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
位於河內機場一航站(國內線)內的二樓,交通上可用兩航站間的巴士接駁。服務人員親切友善。住宿空間不大,雙人房為上下舖,乾淨、清潔。然而空間較小,24吋行李很難在房間內的走廊空間打開。房間內的冷氣不夠冷,較為悶熱。隔音尚可,大廳內的聲音不會很容易傳至房間內。以隔夜轉機的人們來說,是個蠻簡單方便的選擇。
於 2019 年 6 月住了 1 晚

10/10 優異

CY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff
The staff is very friendly and hospitable.
於 2019 年 4 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚

8/10 不錯

CHIA-LI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
就在航廈內,便利且安全。只是沒得洗澡。
於 2019 年 2 月住了 1 晚

8/10 不錯

Wei-Che

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體環境不錯,但網路上提供的優惠方案僅限於TML 1的旅館,對於國際線早班飛機的旅客必須一大早走到TML2較為不便。
VATC SleepPod 於 2018年5月2日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. However, we are also sorry to hear that your satisfaction had not been perfect yet. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚
VATC SleepPod 於 2018年2月23日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. However, we are also sorry to hear that your satisfaction had not been perfect yet. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

6/10 一般

真實旅客

讚好:整潔度和職員與服務
尚可
廁所距離遠,機場夜間施工吵雜,冷氣雜音大,但住宿方便跟服務人員親切是優點。
於 2017 年 11 月住了 1 晚
VATC SleepPod 於 2017年11月14日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. However, we are also sorry to hear that your satisfaction had not been perfect yet. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

6/10 一般

Siao-jhen

讚好:整潔度和職員與服務
於 2017 年 9 月住了 1 晚
VATC SleepPod 於 2017年9月18日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. However, we are also sorry to hear that your satisfaction had not been perfect yet. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

6/10 一般

Shih-Tien

讚好:整潔度
convenient
That's so convenient to transfer.
VATC SleepPod 於 2017年5月9日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

8/10 不錯

MENG-HAN SHIH (越南內排國際機場想T1)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
這是一家令人覺得安全服務很貼心的旅館
服務人員相當貼心,很有耐心,也相當專業。在櫃臺確定訂房,櫃臺人員會親自領旅客到膠囊房間,同時清潔人員也會準備點心跟茶水在場等候。櫃臺人員介紹工作人員後就會仔細介紹房間的3C產品使用方式以及退房手續,解釋相當清楚,而且另人放心的是24小時都有服務人員在,有任何不清楚的都可以隨時找到服務人員協助。這對在機場需要長時間等待飛機的旅客來說相當方便。房間的隔音設備做得很棒,而且房間也相當,乾淨,整潔與舒適。隱密度也做得很好。有機會我還會選擇這樣的過機旅館。當然也推薦給去越南出差的旅客。出差也可以很輕鬆。唯一缺點就是沒有盥洗室,廁所離房間有一段小距離【約50步】,倒是這點可以增加唷~ 價位上我認為還滿便宜的。除了單人房間,還有上下2層的雙人房,也不錯唷。內排國際機場分1航廈T1以及2航廈T2有旅館的免費巴士來回接送,班次也相當緊密。
General Manager 於 2017年2月14日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

8/10 不錯

真實旅客

讚好:整潔度
General Manager 於 2016年12月1日的回應
Dear Valued Guest, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
中轉站首選
Room is clean, location is at airport T1 3/F. We arrived at 10pm and staied one night for tomorrow morning flight, that is good choice if you don't mind NO bathroom.
SleepPod 於 2016年1月23日的回應
Dear Valued Guest, Thank you so much for your review on the site of Expedia. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We cannot wait to get another chance and serve you again. We hope you have a chance to come back for another visit! Best regard.

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
VATC Sleeppod Team 於 2024年1月2日的回應
"Dear mr/ms Andrew,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

6/10 一般

NORIO (houfcity)

商務旅客
シャワーが欲しい
於 2023 年 12 月住了 1 晚

10/10 優異

Tatsuya

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
利用者専用のトイレとシャワーがあれば助かります。
於 2023 年 11 月住了 1 晚
VATC Sleeppod team 於 2023年11月30日的回應
"Dear Mr/ms Tatsuya,Thank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"

10/10 優異

Thomas

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It was quiet and safe and soundproof. Fantastic for a overnight layover
於 2023 年 11 月住了 1 晚
VATC Sleeppod team 於 2023年11月30日的回應
"Dear Mr/ms Thomas,Thank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"

6/10 一般

Hideo

家人同遊
讚好:職員與服務和住宿狀況
不滿:設施服務
ハノイの空港内にある唯一の宿泊施設なので、深夜到着、早朝出発の人にはオンリーワンの選択肢。特に、ベトナムは国内線でも2時間前にチェックインしないと時間的に不安(1人あたりの処理に時間がかかかる)なので、3Fにあるこの施設からエレベータで降りればそこがチェックインカウンターという便利さは、部屋の狭さを補ってあまりある。
於 2023 年 11 月住了 1 晚
VATC Sleeppod team 於 2023年11月30日的回應
"Dear Mr/ms Hideo,Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about small room It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during small room and that made your stay less enjoyable. We will definitely take into account your comment because it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Tran ThomCustomer Service Manager"

10/10 優異

aiden

於 2023 年 11 月住了 1 晚
VATC Sleeppod team 於 2023年11月30日的回應
"Dear Mr/ms AidenThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"

10/10 優異

Eiji

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
VATC Sleeppod team 於 2023年11月12日的回應
"Dear Mr/Ms EijiThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

10/10 優異

Marilyn

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The pods are very unique and convenient. More airports should install this on their properties.
於 2023 年 10 月住了 1 晚
VATC Sleeppod team 於 2023年10月30日的回應
"Dear Mr/Ms MarilynThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

10/10 優異

Ngoc Thao My

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
nhân viên thân thiện, vị trí nằm trong sân bay vì vậy an ninh rất an toàn, phù hợp với chuyến bay sớm hoặc tối muộn. Rất hài lòng về dịch vụ
於 2023 年 10 月住了 1 晚
VATC Sleeppod team 於 2023年10月30日的回應
"Dear Ms Thao MyThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

10/10 優異

Conrad

讚好:整潔度、職員與服務和住宿狀況
Nice experience
於 2023 年 9 月住了 1 晚
VATC Sleeppod Team 於 2023年9月30日的回應
"Dear Mr/Ms Conrad,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

10/10 優異

HUUTHANG

讚好:職員與服務
於 2023 年 9 月住了 1 晚
VATC Sleeppod Team 於 2023年9月30日的回應
"Thân gưi anh Thắng,Cảm ơn anh rất nhiều khi đã dành thời gian viết những dòng đánh giá đầy cảm tình về dịch vụ hộp ngủ trong thời gian lưu trú tại đây. Thay mặt đội ngũ nhân viên và quản lý của dịch vụ hộp ngủ, chúng tôi xin được bày tỏ lời cảm ơn đặc biệt tới anh đã cho chúng tôi cơ hội được phục vụ. Chắc chắn lần sử dụng dịch vụ tới của anh sẽ được VATC SleepPod phục vụ tốt hơn. VATC SleepPod mong được chào đón anh quay trở lại dịch vụ hộp ngủ trong thời gian tới.Xin được gửi tới anh những lời chúc ấm áp nhất.Trân trọng,Trần ThơmQuản lý Chất lượng Dịch vụ "

8/10 不錯

ayano

讚好:整潔度、職員與服務和住宿狀況
夜中に飛行機が着いたので、市街まで出ず空港に泊まりました。トイレは空港のを使います。シャワーはありません。このような不便さは仕方ないですが、居心地は悪くはなかったです。無料のお水とお菓子がついていました。スタッフさんは丁寧に対応してくれます。
VATC Sleeppod Team 於 2023年9月30日的回應
"Dear mr/ms Ayano,Thank you so much for supporting us and taking the time to share your kind comments. We were very happy to hear your positive feedback by giving us .... points for our sleep pod service. Thats all put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction had not been fully met yet because of the bathroom facility. For background, there were no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were installed and available for use back in 2014. Unfortunately, there was no space that we could rent and set up an independant bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regretably they cannot have a bathroom service. We apologize for any inconvenience caused in your last stay, but we are now trying to make our service better. We hope in the future, the airport authority will make some renovations and so that we can have space to provide a bathroom service dedicated to our valuable guests. We’d love to have you back anytime, and please tell your friends about us. You can always keep up to date with special offers and events over on our Facebook page. Thank you!Yours sincerely,Tran ThomCustomer Service Manager"

2/10 很差

Phi

不滿:職員與服務、設施服務和住宿狀況
I would not recommend this anyone. The room is very small. it is not really located in the terminal. I have to take a taxi there. I got scammed the staff. I originally had 2 boxes. Some staff members told me I had to break 2 boxes to 3 because they were too heavy. I had to pay them about $40 to "help" me. It turned out they were wrong. The airlines told me I was allowed to have 2 boxes only and the weight was fine. I ended up leaving a lot of stuff behind.
於 2023 年 9 月住了 1 晚
VATC Sleeppod Team 於 2023年10月13日的回應
"Dear Guest's name,Thank you for writing to us here at the VATC SleepPod. We are sorry to hear that your stay at our establishment did not meet your expectations. In the review you marked 2 pointsr but didn’t give us any extra information to assist us understand your case better. Please accept our most sincere apologies for the unfortunate experience you had with VATC SleepPod. If it is convenient to you, we would be interested to hear more about the details your experience, so that we can deliver a service at the level you and other guests expect. Please feel free to write further to me on the details. We always strive to provide our guests with the highest quality all the time.Yours sincerely,Tran ThomCustomer Service Manager"

8/10 不錯

YOJI

讚好:整潔度、職員與服務、設施服務和住宿狀況
ハノイ夜着、翌朝国内線乗るために利用。 静かなので、熟睡できます。 シャワーがない事を除けば満足です。
於 2023 年 8 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年8月17日的回應
親愛なるヨージ・マッカ様、ベトナム、ハノイのノイバイ空港での最近の滞在で、VATC SleepPod を使用した経験を共有していただき、誠にありがとうございます。 私たちの立地についての肯定的なお言葉をいただき、大変うれしく思っております。 私たちの最優先事項はお客様に快適に感じていただくことであるため、これは私たちにとって非常に意味のあることです。一方で、シャワー設備がないという点でいくつかの問題が発生し、快適な滞在ができなかったことを残念に思います。 お客様からのフィードバックはサービスを改善し、最高レベルの顧客満足度を維持するのに役立つため、常に歓迎いたします。またのお越しを心よりお待ち申し上げております。宜しくお願いします、フォン・チンカスタマーサービスマネージャー

10/10 優異

INGRID

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The check in experience was super smooth and fast. The receptionist was super professional and helpful!!!
於 2023 年 7 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年7月24日的回應
Dear Mr IngridThank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

Sephali

於 2023 年 7 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年7月24日的回應
Dear Ms Sephali,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Great idea @ Hanoi
Sincere efficient reception
於 2023 年 7 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年7月21日的回應
Dear Valued GuestThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

YUKARI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年7月4日的回應
Dear Yukari,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

Junghoon

於 2023 年 6 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年7月4日的回應
Dear Ms JungHoon,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

Chew

家人同遊
讚好:整潔度和職員與服務
I am very pleased with the 24 hrs services
The room is clean. Service was good. 24 hours receiption and wake up call 4am was punctual. The disadvantage is toilet too far and no shower. Overall for a couple of hours stay over is good.
於 2023 年 5 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年5月31日的回應
Dear Chew, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about our staff. It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during toilet and that made your stay less enjoyable. We will definitely take into account your comments, as we always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Huong TrinhCustomer Service Manager

10/10 優異

Saijo

讚好:整潔度、職員與服務和住宿狀況
部屋は狭かったですが、冷房が効いて快適でした。 数日荷物を預けたのですが、体調を崩し、しばらく取りに行くことが出来なかったのですが、快く受け入れてくれました。 受け取りに行ったときも、体調を心配していただきました。 受付の方の対応が丁寧でとても親切でした。 ありがとうございました。
VATC SleepPod Terminal 1 於 2023年5月17日的回應
親愛なる西条さん、レビューをいただき、また、VATC SleepPod をご滞在にお選びいただきありがとうございます。あなたのコメントは、あなたのようなゲストに優れたサービスを提供し続ける方法を理解するための重要な方法として、VATC SleepPod チームと共有されました。VATC SleepPod をご利用いただきありがとうございます。旅行の際にベトナムのハノイに戻ってくるたびに、私たちとさらに多くの思い出を作っていただければ幸いです。敬具、フォン・チンカスタマーサービスマネージャー

10/10 優異

HITOSHI

於 2023 年 4 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年5月3日的回應
Dear Mr Hitoshi Fuchigami,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

Brenda

伴侶同遊
讚好:整潔度和職員與服務
The pod itself was fine. However, the top mattress on the bunk was very hard compared to the bottom mattress. Also, the bathrooms were too far away. The service was great!
於 2023 年 4 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年4月25日的回應
Dear Ms Brenda Rough, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about...... It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues about the bed and that made your stay less enjoyable. We will definitely take into account your comments, as we always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Huong TrinhCustomer Service Manager

8/10 不錯

YOJI

讚好:整潔度、職員與服務和住宿狀況
探すのに苦労しました。T1(国内線)3Fの真ん中にあります。ターミナル中央付近のエレベーターで上がれば目の前にあります。 2Fに出ているカウンターは無人です。 シャワーが無い事を除けば満足です。ベッドは寝心地よく、静かです。ただし、簡易エアコンと扇風機はうるさいので止めて寝ました。 大きなバッグは工夫しないと拡げにくいかな。 秘密基地に泊まっている気分で楽しかったです。
VATC SleepPod Terminal 1 於 2023年4月7日的回應
親愛なるヨウジ マッカ氏へVATC SleepPod にご滞在いただき、貴重なご意見をお寄せいただき、誠にありがとうございます。VATC SleepPodでのご滞在の質についてお詫び申し上げます。 あなたが経験したすべての不快感は、私たちが提供したいサービスを反映していません.お客様の懸念事項についてエンジニアと検討し、記録を確認しました。 いくつかのより良い遮音オプションが提供され、問題がすぐに修正されることを確認します.VATC SleepPod でのこの件での不幸な経験について、心からお詫び申し上げます。貴重なご意見をお寄せいただき、重ねてお礼申し上げます。宜しくお願いします、ホン・トリン、カスタマーサービスマネージャー

8/10 不錯

Lasse Kaalby

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年4月1日的回應
Dear Ms Lasse Kaalby,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

Karen Jean (Durham)

讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s in the airport!
於 2023 年 3 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年3月16日的回應
Dear Ms Karen JeanThank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trịnh,Customer Service Manager

8/10 不錯

Katsuyuki

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 3 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年3月16日的回應
Dear Mr Katsuyuki Watanabe,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

TAKEO

於 2022 年 12 月住了 1 晚
VATC SleepPod Terminal 1 於 2023年1月10日的回應
Dear Mr Takeo FukudaThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

Alexander

讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Clean , cozy, convenient
VATC SleepPod Terminal 1 於 2023年1月10日的回應
Dear Mr Alexander SteeleThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

Takahiro

讚好:整潔度、職員與服務、設施服務和住宿狀況
ターミナル1は「国内線」側です。日本から到着した場合はターミナル2に注意がひつようです。 深夜に到着する人よりは,早朝出発する方向けです。 価格も安く,設備も必要十分。スタッフは親切で安心です。
VATC SleepPod Terminal 1 於 2022年12月2日的回應
Dear Mr Takahiro,Thank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

RANDY

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Small and clean serves the purpose for us because we didn’t need to leave the airport.
於 2022 年 9 月住了 1 晚
VATC SleepPod Terminal 1 於 2022年9月17日的回應
Dear Mr Randy And Ms Kyle,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

8/10 不錯

Mikie

讚好:整潔度、職員與服務、設施服務和住宿狀況
空港内なので何より安全。
於 2022 年 9 月住了 1 晚
VATC SleepPod Terminal 1 於 2022年9月20日的回應
Dear Ms Mikie,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

10/10 優異

Takeshi

讚好:整潔度、職員與服務、設施服務和住宿狀況
乗り継ぎ待ちに予約しました。本当に助かりました。
於 2022 年 8 月住了 1 晚
VATC SleepPod Terminal 1 於 2022年8月13日的回應
Dear Mr Takeshi, Thank you very much for writing such a lovely review about your stay at our hotel. On behalf of the staff and management of VATC SleepPod we do not have enough words to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you and we look forward to welcoming you back to our hotel in near future. With warmest wishes as always! Your sincerely, Huong Trinh Customer Service Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

8/10 不錯

まっちゃん (東京)

讚好:整潔度、職員與服務、設施服務和住宿狀況
トランジットの時便利です。夜着朝発のトランジットで泊まりました。必要にして十分です。カプセル状ですが、圧迫感はありませんでした。
於 2020 年 2 月住了 1 晚

10/10 優異

JI HUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
좋아요
만족합니다
於 2020 年 1 月住了 1 晚

8/10 不錯

Ann-Katrine

於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚