We stayed here bet 7 April - 9 2024 April with my wife and toddler and another family who are our friends.
We were about an hiur ealry for our 3 pm check in so we checked with fromt desk - he said the room was not available of which I can undestand. Came back around 3:20 pm and he said we couldn’t check in as it is “not available and besides check in starts at 3 pm?” This to me was not right. The website says 3 pm check in not start to check in. I appreciate it was busy but they should be more forthcoming and transparent in their website about check in times. It was so inconvenient us. Very disappointing to say the least. Very unhelpful too - when we were handed our key cards, the manager who was at the helpdesk just handed it and did not say a word where to go and did not give us any directions. Poor customer service.
Some positive - we were allowed to leave some
Of our luggage and we were givenbrealfast voucher for the 2 nights. (Thank you)
However, I think there’s something to be learned from this poor customer experience.
Ronil
於 2024 年 4 月住了 2 晚
6/10 一般
John Patrick (Valley Stream)
2024年4月9日
讚好:職員與服務和住宿狀況
John Patrick
於 2024 年 4 月住了 2 晚
10/10 優異
Rebecca
家人同遊
2024年4月8日
讚好:設施服務和住宿狀況
Check in was easy & we even got an upgrade to a queen suite. The room is very spacious and clean.
Rebecca
於 2024 年 4 月住了 1 晚
10/10 優異
Roberta
商務旅客
2024年4月6日
讚好:整潔度和設施服務
Great
Roberta
於 2024 年 3 月住了 1 晚
2/10 很差
gayatri
親子同遊
2024年4月3日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Dust everywhere
gayatri
於 2024 年 3 月住了 1 晚
10/10 優異
Carrie
家人同遊
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Staff very pleasant. Clean and convenient to events and restaurants. I would definitely recommend the hotel
Carrie
於 2024 年 3 月住了 1 晚
10/10 優異
Jessica
2024年3月17日
Jessica
於 2024 年 3 月住了 2 晚
10/10 優異
Robert w
2024年3月10日
讚好:整潔度和設施服務
Like that, the pool opened early and closed late
Robert w
於 2024 年 3 月住了 2 晚
8/10 不錯
Jennifer
多人同遊
2024年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Guests were very loud and intrusive
Horrible water pressure in shower