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廣島 ANA 皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
廣島 ANA 皇冠假日酒店 (IHG 旗下酒店)
7-20 Naka-machi Naka-ku, Hiroshima, Hiroshima-ken

評價

8.6

優異

10 分評分，優異；1001 則評價中有 488 則" "
8 分評分，不錯；1001 則評價中有 353 則" "
6 分評分，一般；1001 則評價中有 93 則" "
4 分評分，欠佳；1001 則評價中有 46 則" "
2 分評分，很差；1001 則評價中有 21 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

FENG LI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 4 晚
Front Manager 於 2020年3月3日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Front Manager 於 2020年2月11日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

Sheung Kwong

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 11 月住了 4 晚

10/10 優異

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Warm and comfortable stay in the hotel
The services provided by the staffs are excellent, you will receive a warm welcome from the hotel. The room is clean and the bed is comfortable. Inside, some surprising small goods provided to show the hotel is very care and hope you have a comfortable stay. For examples, I like the bath salt and sleeping eye mask that help to have a good sleep. And the health club is open 24 hours. And the location is just inside the shopping area, and the tram station is a 2 mins walk. Absolutely love to stay here and will come back again.
於 2019 年 12 月住了 4 晚
Front Manager 於 2019年12月9日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

Kun I

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Front Manager 於 2019年12月6日的回應
Thank you for choosing to stay with us and for sharing your feedback. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 11 月住了 1 晚
Front Manager 於 2019年11月30日的回應
Thank you for choosing to stay with us and for sharing your feedback. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Good for traffic .the lift lobby capet is dirty, The room bed is comfort and the pillow also .
於 2019 年 9 月住了 4 晚
Front Manager 於 2019年9月9日的回應
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. If business or leisure brings you back to Hiroshima, it is our great pleasure for all our staff to welcome you again at ANA Crowne Plaza Hiroshima. We hope your patronage to IHG remains the same in the future. Yours Sincerely,

10/10 優異

真實旅客

讚好：整潔度和職員與服務
於 2019 年 9 月住了 2 晚
Front Manager 於 2019年9月9日的回應
Thank you for choosing to stay with us and for sharing your feedback. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

2/10 很差

真實旅客

讚好：整潔度和職員與服務
不滿：客房舒適度
單人房房間空間超級小
單人房房間空間超級小
於 2019 年 8 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very helpful staff, especially when asking for directions and ways to get to attractions.
於 2019 年 8 月住了 7 晚
Front Manager 於 2019年8月25日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Front Manager 於 2019年8月14日的回應
Thank you for choosing to stay with us and for sharing your feedback. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

Ivy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good services
於 2019 年 6 月住了 2 晚
Front Manager 於 2019年6月28日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

真實旅客

於 2019 年 4 月住了 3 晚
Front Office Manager 於 2019年5月1日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

2/10 很差

Yu-chiehmd

不滿：職員與服務、住宿狀況和客房舒適度
根本是宴會餐廳 早餐也不新鮮
訂房與入住時房型不一 公設很多無法使用
於 2019 年 3 月住了 1 晚
Front Manager 於 2019年4月4日的回應
感謝你選擇我們的酒店和提供給我們您的意見。 請您接受我們真誠的歉意在最近您的住宿期間給您帶來不愉快的體驗。 我們在內部盡快進行糾正和改善還有保證再也不容許有同樣的事情反復發生。 我們很榮幸能擁有您的讚助和意見來幫助我們進一步來提供更佳的享受給客戶。 我們期待著您能在將來再次有機會來光臨。 此致

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Front Manager 於 2019年4月1日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

真實旅客

於 2019 年 3 月住了 2 晚
Front Manager 於 2019年4月2日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

2/10 很差

hktourist

多人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
於 2019 年 3 月住了 4 晚
Front Manager 於 2019年3月24日的回應
Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincere apologize for the unpleasant experience during your recent stay. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future. Yours Sincerely,

8/10 不錯

Chan Kwong

讚好：整潔度和職員與服務
於 2019 年 2 月住了 3 晚
Front Manager 於 2019年2月28日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

Chi-Te

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便，住起來舒適
床睡起來很舒服。交通很方面，走5分鐘就到和平紀念公園、路面電車站，飯店門口也有公車可以到廣島車站。離便利商店走路也是5分鐘內，是很滿意的住宿地點
於 2019 年 2 月住了 5 晚
Front Manager 於 2019年2月25日的回應
感謝你選擇我們的酒店和提供給我們您的意見。 我們非常榮幸可以聽到您欣賞上在我們的酒店住宿還有我們的服務能達到您的期望。 我們期待著您能再次選擇我們為您服務。 此致

10/10 優異

TENG HSIEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
房間蠻大的，地板打得開一個29吋中雙開行李箱 行李架上可以再放一個單開29吋行李箱 打掃很整潔
於 2018 年 12 月住了 4 晚
Front Manager 於 2019年1月12日的回應
感謝你選擇我們的酒店和提供給我們您的意見。 我們非常榮幸可以聽到您欣賞上在我們的酒店住宿還有我們的服務能達到您的期望。 我們期待著您能再次選擇我們為您服務。 此致

8/10 不錯

Yiu Fai Patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚
Front Manager 於 2018年12月8日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice breakfast, the living room is so comfortable and clean. Good service of the staffs.
於 2018 年 10 月住了 1 晚
Front Manager 於 2018年10月16日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

Lee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 4 晚
Front Manager 於 2018年10月16日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

Guang-Huei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 2 晚
Front Manager 於 2018年10月29日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

Wai Yin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
語言溝通無困難
大部分職員都能說英語，使溝通上沒有障礙。提出需要時，能馬上做出安排建議，並記得你的住房。
Front Manager 於 2018年10月29日的回應
感謝您選擇與我們保持聯繫並分享您的反饋意見。 我們很高興聽到您享受住宿，我們的服務符合您的期望。 我們希望有機會在不久的將來歡迎您。 此致，

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
原定不包早餐，check in 時附送, very good! 自助早餐多選擇。惟遠離JR駅。
有驚喜服務，會再来之選
於 2017 年 11 月住了 2 晚
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2017 年 9 月住了 3 晚

8/10 不錯

Anthony (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
overall with satisfactory experience, just location may not that so covenient
於 2017 年 8 月住了 2 晚
Front Office Manager 於 2017年9月29日的回應
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,

10/10 優異

KIN HANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 2 晚

8/10 不錯

YUKI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 5 晚
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

yan lok

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 4 晚
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務態度好好
於 2017 年 5 月住了 5 晚
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致

8/10 不錯

Spyspy (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置鄰近市中心
酒店位置鄰近市中心，購物及交通非常方便。 酒店内有便利店供客人購買日用品。 早餐分西式自助餐及日式早餐。兩種味道都不錯。 單人房尚算寬敞。
於 2017 年 5 月住了 7 晚
Hotel Staff 於 2017年6月11日的回應
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致

8/10 不錯

Sau Chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

Mee Fung Winnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

8/10 不錯

SC

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
由巴士中心或廣島站到酒店都不近, 由酒店到旺區要步行十分鐘, 其他都OK
感谢你选择我们的酒店和提供给我们您的意见。我们中心抱歉在这次您的光临时没有能达到您的期待。我们将会和相关部门立即把缺点纠正。我们期待着您能在将来再次有机会来光临。 此致

10/10 優異

Jacob (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一間十分舒適的酒店
很好
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致

10/10 優異

BOWEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The best and enjoyable night in Japan.
The best and enjoyable night in Japan. I had a dozen of days visiting Japan due to the business trip. I came all the way from Tokyo, and Nagoya, but I never slept well until I had this wonderful night in this hotel. The pillows here were the most amazing pillows in my entire life. I still can't believe I fell asleep around 11.30pm, and woke up at 8.30am without any dreams, straight to the top. This was my best night ever. Definitely will revisit Hiroshima again just because of this wonderful hotel.
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
不推薦的酒店
我預訂了3晚的房間，第1晚是舒適客房，第2及3晚訂了標準客房，標準客房價錢是比舒適客房貴的，圖片亦顯示房間較舒適客房的好。但結果第2及3晚房間較舊、有小量的烏蠅、沒有wifi！圖文不符。
感谢你选择我们的酒店和提供给我们您的意见。我们中心抱歉在这次您的光临时没有能达到您的期待。我们将会和相关部门立即把缺点纠正。我们期待着您能在将来再次有机会来光临。 此致

8/10 不錯

Nataly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location.
於 2024 年 4 月住了 2 晚

6/10 一般

Roslyn

於 2024 年 4 月住了 2 晚
Guest Service 於 2024年4月17日的回應
Thank you for choosing to stay with us and for sharing your feedback.  We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,

8/10 不錯

Cathleen (lake forest)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel property was in a great location close to the Hiroshima historical sites. Shopping and dining options outside of the hotel were plentiful. Breakfast buffet was good. Easy check out. Rooms were clean but some rooms were small and just very mediocre in decor. Reasonably priced though.
於 2024 年 4 月住了 2 晚
ゲストサービス 末田 於 2024年4月16日的回應
Thank you for choosing to stay with us and for sharing your feedback.  We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Sylvain

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Rooms are small and long line for breakfast, my only complaint leading to a rating of 4. Amazing breakfast though, worth the wait.
於 2024 年 3 月住了 4 晚

8/10 不錯

Manabu

讚好：整潔度、職員與服務、設施服務和住宿狀況
すごく過ごしやすかったです
於 2024 年 4 月住了 2 晚

8/10 不錯

TAIKI

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
特に嫌な気持ちになることがないというのが全て。ビジネスで利用するにも良いし、観光で使うにしても、立地は最高です。
於 2024 年 3 月住了 1 晚
ゲストサービス 末田 於 2024年4月4日的回應
この度は、ANAクラウンプラザホテル広島をご利用いただきまして誠にありがとうございます。快適にお過ごしいただけましたご様子で大変嬉しく思っております。これからも皆様に愛されるホテルを目指して努力して参りますので、引き続きIHGANAホテルズグループをご愛顧賜りますよう、宜しくお願い申し上げます。

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
Nice, convenient location with a great staff.
於 2024 年 3 月住了 2 晚
Guest Service 於 2024年3月30日的回應
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you satisfied the location and staff.We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Hunter

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Crowne Plaza was amazing here in Hiroshima, very ideal spot surrounded by a billion or so convenience stores and actual restaurants. Even some areas for souvenirs were easy to get to. Staff was amazing and very accommodating and their English was really good! I will say if you want to eat inside the hotel you’re pretty much gonna have to reserve the day prior as showing up without a reservation will likely result in you getting turned away. Highly recommend if you’re an IHG member too!
於 2024 年 3 月住了 2 晚
Guest Service 於 2024年3月30日的回應
First of all, thank you for choosing us for your stay.We are very delighted to receive such a positive review and read your wonderful comments about your stay with us.Thank you very much for taking the time to provide us with your feedback.We hope you continue to enjoy your trip in Japan and have you back as soon as possible and welcome you wish open arms again.

10/10 優異

YUKIKO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
立地が良く観光、お食事等にいろいろ体験できました。ホテルも清潔感があり気持ちよく泊まらせて頂きました。非常に満足しました。
於 2024 年 3 月住了 1 晚
ゲストサービス 於 2024年3月28日的回應
この度はご利用頂き、またご感想をお寄せ頂きまして誠にありがとうございます。この度のご滞在ではお客様にお寛ぎいただいたご様子が伺え、大変嬉しく思っております。立地、またご滞在につきましてもお褒めのお言葉を賜りましたこと、重ねて御礼申し上げます。これからもお客様に安心して心より寛げる空間を提供し、素敵なひと時をお過ごしいただけるよう更に努力して参ります。またのご利用を、スタッフ一同心よりお待ち申し上げております。