Dear MEI KIT LINA , Thank you for sharing your feedback with us! We are pleased to know that you had an enjoyable stay. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback are truly a source of motivation for our whole team to keep up our performance. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Officer
8/10 不錯
真實旅客
商務旅客
2020年2月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯的選擇
位置好,環境好
真實旅客
於 2020 年 2 月住了 3 晚
Melia Hanoi 於 2020年3月2日的回應
Dear Valued Guest,
Thank you very much for staying at the Melia Hanoi Hotel! We are delighted to know that you had a good experience overall. As guest satisfaction is our ultimate goal, we always strive to take care of every details, and provide an enjoyable experience to our guests. Should you have any other comments or suggestions, please do not hesitate to share with us. Once again, our most sincere thanks for choosing the Melia Hanoi Hotel. We hope to welcome you back in the near future.
Warm regards,
Vu Ngoc Anh
Guest Experience Team
10/10 優異
真實旅客
家人同遊
2020年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 1 月住了 2 晚
Melia Hanoi 於 2020年1月31日的回應
Dear Valued Guest,
It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day.
Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future.
Warm regards,
Vu Ngoc Anh
Guest Experience Team
10/10 優異
HUILING
商務旅客
2019年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HUILING
於 2019 年 11 月住了 1 晚
Melia Hanoi 於 2019年11月27日的回應
Dear HUILING ,
Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you had a great stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and provide an enjoyable experience to our guests. Positive feedback like yours is a priceless gift that will motivate us to continue our hard work every day.
Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future.
Warm regards,
Vu Ngoc Anh
Guest Experience Team
10/10 優異
edmond
2019年9月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
edmond
於 2019 年 9 月住了 2 晚
Melia Hanoi 於 2019年9月20日的回應
Dear edmond,
Greetings from Melia Hanoi!
Thank you for staying with us and we hope that you had good time exploring the city.
We are glad to learn that your recent stay was wonderful. Guest satisfaction is always our ultimate goal and your review is a true source of encouragement for the entire team.
Once again, our sincere thanks for your comment.
We look forward to welcoming you back in the future.
Warm regards,
Doan Hong Ngoc Dung
Director of Guest Experience
10/10 優異
真實旅客
2019年6月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 6 月住了 1 晚
Melia Hanoi 於 2019年6月26日的回應
Dear Valued Guest,
It was our pleasure to be your accommodation in Hanoi. We are glad to know that you had a wonderful experience with us. Guest satisfaction is always our top priority, and we strive to deliver a personalized service to each guest.
Your amazing feedback recognizes the hard work of our level team who I am sure will be delighted to hear.
Thank you for staying with us!
We hope to welcome you back to our hotel soon.
Warm regards,
Doan Hong Ngoc Dung
Director of Guest Experience
10/10 優異
CHEN YO
2019年4月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHEN YO
於 2019 年 4 月住了 1 晚
Guest Experience Team 於 2019年4月9日的回應
Dear guest, Thank you very much for your feedback. We are glad to know you had such a great stay with us.
We do hope to welcome you back in the future!
Best regards,
10/10 優異
Kai Chung
2018年6月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The best in Hanoi
Excellent Hotel!!! The best breakfast in Vietnam.
Kai Chung
於 2018 年 6 月住了 1 晚
Guest Experience Team 於 2018年6月8日的回應
Dear Kai Chung,
Thank you very much for your compliments for our hotel facilities and services.
We are looking forward to welcoming you back in Melia Hanoi soon.
Kind regards,
Nguyen Thanh Binh
Guest Experience Team
8/10 不錯
SIU KWUN
2018年2月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
The room is clean and good, staffs are very friendly though english is not good enough to communicate. Location is great.
SIU KWUN
Guest Experience Department 於 2018年2月27日的回應
Dear SIU KWUN,
Thank you for choosing our hotel and taking your time to review us on Hotels.com
We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectation. Your positive comments will help us with our continuing effort to improve the service quality.
Thank you once again and we look forward to welcoming you back soon.
Best Regard,
Hoang Tien Loc
Guest Experience Team
8/10 不錯
Tong Yong
2018年1月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tong Yong
於 2018 年 1 月住了 1 晚
Guest Experience Department 於 2018年2月23日的回應
Dear Tong Yong,
Thank you for your 4* star rating.!
We look forward to welcoming you back to our hotel soon with better experience and pleasure.
Best Regard,
Hoang Tien Loc
Guest Experience Team
10/10 優異
Kee (Hong Kong )
2018年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location with good facilities
Welcoming and friendly staff. They offered me late checkout until 16:00 which just fitted my flight schedule. The hotel is near the old quarter. There are some local eateries around the corner of the choices in the hotel do not satisfy you. Happy to stay in the spacious and clean room with all the amenities you need in a modern design.
Kee
於 2017 年 12 月住了 1 晚
Guest Experience Department 於 2018年3月7日的回應
Dear Kee,
Thank you for choosing Melia Hanoi. It was a great pleasure to have you with us.
It is always very useful for us to get the feedback of our guests as it gives us the opportunity to improve our services continuously.
Once again, our sincere thanks for your nice comments. We hope to welcome you back in our hotel soon.
Best regards,
Nguyen Thanh Binh
Guest Experience Team
10/10 優異
CLEMENT KIN Y
2018年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A gorgeous place to stay
Although room is not huge, simply got everything you need. The location is pretty good. You can walk to Hoan Kiem Lake & Old Quarter within 10-15 mins. No.86 shuttle bus from Noi Bai airport stops in front of the hotel. You definitely can't miss the breakfast. The variety & quality of food is top notch. The bed is super comfortable & room is super clean. Highly recommend to stay at this place.
CLEMENT KIN Y
於 2017 年 12 月住了 2 晚
8/10 不錯
真實旅客
2018年1月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location
Deluxe room doesn’t have massage bath tube which is different from hotel website information.
真實旅客
於 2017 年 12 月住了 4 晚
10/10 優異
Frankie (Hong Kong)
2017年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Great hotel with very decent service. The room was bright, spacious and well designed.
Frankie
於 2017 年 10 月住了 3 晚
Guest Experience Department 於 2017年11月7日的回應
Dear Frankie,
Thank you for choosing Melia Hanoi Hotel for your recent stay in Vietnam as well as taking the time to write review about us.
It’s a great pleasure to know that you had a pleasant stay with us and our hotel’s facilities such as spacious room and well designed met your expectations.
Once again thank you so much for sharing your experience. We do look forward to welcoming you back in the near future.
Warm Regards,
Hoang Tien Loc
Guest Experience Department
10/10 優異
真實旅客
2017年7月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
Its a great hotel, location is good. Room is clean and neat.
真實旅客
於 2017 年 7 月住了 2 晚
Dear Value Guest,
Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and for your nice comments about our Hotel facilities and services.
We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectation. Your positive comments will help us with our continuing effort to improve the service quality.
Thank you once again and we look forward to welcoming you back soon.
Best Regard,
Hoang Tien Loc
Guest Experience Department
10/10 優異
Tim
2017年5月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The level is good
Great service
Location is good
Food from the level was good
Denifinily will come again
This is my 2nd time visit and overall hotel is good, room is big enough. However, staffs may too busy which I'm waiting for match over 15mins.
We did buffet dinner and this time is better than last one on food quality/type and its not that crowd compare with last one.
真實旅客
10/10 優異
真實旅客
2016年8月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Good
真實旅客
8/10 不錯
真實旅客
2016年8月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nearby the central of Hanoi
It's great hotel which nearby the airport and the central of Hanoi, easy to access and facility are good enough include lounge, fitness center and restaurants. However, hotel was reserved by seminar which make full reservation of part of restaurant.
真實旅客
10/10 優異
真實旅客
2016年6月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very new room, spacious. Location is good but the swimming pool is not big. There is e-gaming centre next to it.
Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,
6/10 一般
Michael
家人同遊
2024年4月5日
讚好:整潔度和住宿狀況
不滿:職員與服務
The rooms are nice and big. The breakfast buffet has tons of options. The service for a big hotel was not great. They asked me to switch rooms after checking in. Two workers entered our room unannounced. Very unprofessional
Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,
Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent
10/10 優異
Bobby
伴侶同遊
2024年4月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very kind and responsive staff. Nice restaurant Moscacia
Dear Bobby,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent
10/10 優異
Charles A Lopez
商務旅客
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Melia Hanoi offers a very unique experience. I attended a huge wedding party in the evening and conducted successful business meetings during the day, all on premise. The rooms and the services are top notch! Airport transfer was first class and quick.
Dear Charles A Lopez, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,
10/10 優異
Solomon
2024年1月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
From the receptionist who let me have the kind of room I asked to the valet who helped me with my luggage.., and the guy who helped to book my taxi, the cleaning ladies who found my glasses before I checked out .. this place is full amazing people . I will return..
Dear Solomon, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 優異
Gina
商務旅客
2024年1月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The service was really top notched. The staffs really take every feedback into consideration and act upon them almost immediately. Location is ideal. Definitely the only hotel I will stay each time I go back to Hanoi be it for work or leisure.
Dear Gina, Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
Dear Datuk Husni Zai,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
Dear Lan,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
Dear Manoj,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
Dear Huu Trinh,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
Dear Andryene,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 優異
Andrea
伴侶同遊
2024年1月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a great stay at Melia! Location is wonderful for walking places, we didn’t get a cab at all except for arranging the hotel services to pick us up at the airport (which was also a lifesaver and very comfortable). The staff are so accommodating and quick workers. Would certainly stay again!
Dear Andrea,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
Dear Valued Guest, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
Dear Ghassan, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
10/10 優異
Gilles
商務旅客
2023年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location. Nice room. Good restaurant in the Hotel and nearby.
Dear Gilles, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
8/10 不錯
wade
多人同遊
2023年12月21日
讚好:整潔度、職員與服務和住宿狀況
Is a little noisy sometimes
I can hear outside noise and next door noise
Dear wade,Thank you for choosing to stay with us and for rating us on Expedia!We apologize for the inconvenience during your recent stay and your comment will be taken into consideration to improve our services. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
8/10 不錯
cuong (Fremont)
伴侶同遊
2023年12月4日
讚好:職員與服務、設施服務和住宿狀況
Good services
cuong
於 2023 年 11 月住了 2 晚
Guest Experience Team 於 2023年12月6日的回應
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
8/10 不錯
cuong (Fremont)
家人同遊
2023年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient
cuong
於 2023 年 11 月住了 1 晚
Guest Experience Team 於 2023年12月1日的回應
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
10/10 優異
Chin hwee
商務旅客
2023年11月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chin hwee
於 2023 年 11 月住了 3 晚
Guest Experience Team 於 2023年11月17日的回應
Dear Chin hwee, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
10/10 優異
Do youn
2023年10月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
아내와 잘 쉬다 왔습니다.
Do youn
於 2023 年 10 月住了 2 晚
Melia Hanoi 於 2023年10月30日的回應
Dear Do Youn, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Gala Delgado Guest Experience Team
10/10 優異
YUITO
家人同遊
2023年10月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect
i stayed 3nights .
location is ok .
not new hotel but it is clean .
break fast was perfect. but she picked up my plate before finishi ,,,,,,
any way perfect hotel for me .
YUITO
於 2023 年 10 月住了 3 晚
Melia Hanoi 於 2023年10月23日的回應
Dear Yuito,It is our pleasure to receive your wonderful feedback!We are pleased to know that you found our facilities, services, location and breakfast up to your expectations. Guest satisfaction is our main objective and we are happy to know that in your case we have achieved it. Please accept our sincere apologies for the inconvenience caused during your breakfast. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work day by day.Once again, thank you for staying at Meliá Hanoi Hotel! We hope to have the opportunity to welcome you back in the near future.Best regards, Gala DelgadoGuest Experience Team
10/10 優異
TEBNOMA DAVID
商務旅客
2023年9月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was a great stay at MELIA ! Staff are so nice . Everything is close and easy to visit the old quarter and a lot of arrangements to outside Hanoi . The restaurant downstairs staff are so kind and you will a lot of choice at Breakfast. I love this Hotel . One of the best and clean Hotel in the middle of Hanoi .
TEBNOMA DAVID
於 2023 年 9 月住了 2 晚
Guest Experience Team 於 2023年9月22日的回應
Dear Tebnoma David, It is our pleasure to receive your amazing feedback about your recent stay at Melia Hanoi Hotel. We are delighted to know that you had enjoyed our convenient location, as well as the breakfast buffet at Mosaico restaurant. We strive to provide seamless moments to all the guests and your positive comments truly motivate us to try harder every day. Thank you for staying with us! We look forward to welcoming you again in the near future. Kind regards, Vu Ngoc AnhGuest Experience Manager