Hotel location is good but valet parking sucks so I end up park somewhere else close to the hotel. But overall good hotel for the price!
真實旅客
於 2021 年 8 月住了 5 晚
10/10 優異
Bruce
家人同遊
2024年3月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location and amenities! Great and helpful staff!
Bruce
於 2024 年 3 月住了 17 晚
8/10 不錯
Cynthia
家人同遊, 親子同遊
2024年3月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I didn’t like that we couldn’t enjoy our balcony during our whole stay and our room missed a couple days of cleaning. My daughter and I loved the pool.
I also loved how we were compensated for the inconveniences.
Thank you for the great service.
Cynthia
於 2024 年 3 月住了 7 晚
10/10 優異
Cynthia
家人同遊, 親子同遊
2024年3月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first time visiting Honolulu.We chose to stay at the Hilton Waikiki Beach Resort for our first week.Then with family for our second week and our last three days back at the Hilton.
During our first week at the Hilton we were so excited to be staying on the 37th floor. The view was amazing but our balcony had a lot of bird poop on it. This kept us from enjoying it as much as we would have liked. It didn’t get cleaned until we informed a manager. This was after at least 4 days of us being there. We decided to call attention to it after our room also didn’t get cleaned for at least 2 days during our time.
When we checked out at the end of our first week I was told it was because they were short handed.
I did get a sincere apology and was told my resort fees would be waived. I thought that was great customer service but I was really surprised to get a call from a woman on the morning of 19th the day we were returning for our last 3 days to tell me she also wanted to upgrade our room to the presidential suite.
I’m so sorry I didn’t get your name, but my family and I thank you so much for the upgrade the room was so beautiful just as beautiful as the ocean view.
Thank you again for the great customer service.
I wish we could have stayed longer.
My son and I stayed recently for 10 days. It's a beautiful hotel! Very clean and tastefully decorated. Especially loved the rooftop pool deck! The addition of cornhole and miniature golf was brilliant. Pool was lovely. Definitely would highly recommend this well appointed hotel! 😊