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关于巴尔的摩亨特谷希尔顿大使套房酒店的点评

3.5 out of 5
巴尔的摩亨特谷希尔顿大使套房酒店
213 International Cir, Hunt Valley, MD

点评

8.2

很好

10 分 - 超赞。491 条好评,共有 1003 条点评" "
8 分 - 还可以。243 条好评,共有 1003 条点评" "
6 分 - 一般。132 条好评,共有 1003 条点评" "
4 分 - 很差。73 条好评,共有 1003 条点评" "
2 分 - 糟糕。64 条好评,共有 1003 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Eileen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast options! Enjoyed evening reception. Elevators slow; stairways not apparent.
2024 年 3 月入住 2 晚
Catering Sales Manager 于 2024年03月18日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

Michelle E,Clemmons

满意:住宿条件和设施,清洁度
The staff did not clean my room on one day and we're not able to explain why. I was a bit disappointed.
2024 年 3 月入住 5 晚
Catering Sales Manager 于 2024年03月18日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

Mussie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Catering Sales Manager 于 2024年03月18日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

Winter

与配偶出行
满意:住宿条件和设施,清洁度
Elevators didn't work
2024 年 2 月入住 2 晚
Catering Sales Manager 于 2024年03月7日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 糟糕

Tiffany

2024 年 3 月入住 1 晚
Catering Sales Manager 于 2024年03月24日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Rebecca

2024 年 3 月入住 1 晚
Catering Sales Manager 于 2024年03月5日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 糟糕

Lakyia

与家人及幼儿出行
不满意:住宿条件和设施,员工和服务
All elevators were down except one. It was ghetto noisy people in the pool. No supervision. Worse experience ever.
2024 年 3 月入住 1 晚
Catering Sales Manager 于 2024年03月4日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

4/10 很差

Linda,Murrieta

2024 年 3 月入住 1 晚
Catering Sales Manager 于 2024年03月24日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 还可以

Shawn

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is great one of my local favorites, one set of their elevators are down so it made getting up and down a long crowded process.
2024 年 2 月入住 1 晚
Catering Sales Manager 于 2024年02月29日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
We switched rooms because the heat in our original room wasn't working. They accommodated us immediately.
2024 年 2 月入住 1 晚
Catering Sales Manager 于 2024年02月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 糟糕

JERMAINE,PHILADELPHIA

与家人及幼儿出行
满意:服务设施
Paid for a double bed and was told expedia sent infj for King. I showed my confirmation for double beds, receptionist said it was on expedia. Also this room was on the website for$20 cheaper. I want my $20 back.......
2024 年 2 月入住 1 晚
Catering Sales Manager 于 2024年02月19日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Richard

满意:员工和服务,清洁度
2024 年 2 月入住 3 晚
Catering Sales Manager 于 2024年02月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 一般

Charity

满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The elevators were not working well, some were out of order. The indoor pool was cold and dirty. Clumps of hair floating in it. The gym temperature was hot. The breakfast was wonderful! Staff was wonderful. Our room was clean.
2024 年 2 月入住 1 晚
Catering Sales Manager 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Tishima

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施
Clean and updated. Staff is very friendly. Nice hotel for a short or long-term stay.
2024 年 2 月入住 1 晚
Catering Sales Manager 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Paul

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Paying for parking with no security
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2024年02月5日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 糟糕

nahtisha

与配偶出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
The hot tub for adults was overturned by little children and very unclean. The staff was not attentive to my complaints. I did not enjoy my night.
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年01月29日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Bruce

满意:清洁度、员工和服务、住宿条件和设施
Couldn’t adjust thermostat, it started at 69. Shower (handicapped room) put water all over the floor. Room clock not set back. I shouldn’t have relied on it.
2024 年 1 月入住 2 晚
Catering Sales Manager 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 很差

Scott

2024 年 1 月入住 2 晚
Catering Sales Manager 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 还可以

Tiffany

与家人出行
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Rhaiyana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Wykee Zaheim

满意:服务设施
2024 年 1 月入住 2 晚
Catering Sales Manager 于 2024年01月16日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 糟糕

Leslie

2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年02月5日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 还可以

Antoinette

与家人出行
满意:住宿条件和设施,服务设施
Everything was good the coach bed didn’t work so we had to be moved to another room other wise it was good
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年01月15日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 一般

Lynette

满意:员工和服务,清洁度
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2024年01月8日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

john w,Doral

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Overall, everything was great! Rooms were spacious, great location near restaurants, and good breakfast
2024 年 1 月入住 1 晚
Catering Sales Manager 于 2024年01月8日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Annie

与家人及幼儿出行, 与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent happy hour and breakfast good service perfect and clean
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2024年01月4日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Devon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2024年01月2日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Edward,Overland Park

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚
Catering Sales Manager 于 2024年01月2日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Aarika

2023 年 12 月入住 2 晚
Catering Sales Manager 于 2024年01月2日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 很差

Jay

满意:清洁度、员工和服务、住宿条件和设施
Cold water one day, Site should have offered complementary night as there was not hot water. A self pay colleague was offered a free night. Can Expedia refund a night to our account?
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2024年01月2日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

6/10 一般

Lloyd

2023 年 12 月入住 3 晚
Catering Sales Manager 于 2024年01月2日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 一般

真实旅客

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Not so great this time
We were disappointed with our 3-day stay this time and we stayed here several times over the last years. No room service the first day and at our last day no hot water to take a shower. On day of arrival there was a condom right outside of our hotel room door, disgusting. Another bummer is that they started charging 12$ per day for parking. Three quarters of the lot was empty. We got compensated with HH points (the equivalence of 1 night) for our not so great stay but still I will hesitate to go there again as a Hilton honors member
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2023年12月27日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

4/10 很差

Janai

不满意:住宿条件和设施
Bugs in room disappointing
2023 年 12 月入住 2 晚
Catering Sales Manager 于 2023年12月27日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Juanita

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable clean quiet
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月27日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

Renee Ann

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The property was clean and staff was extremely friendly. The pool hours were terrible and even when it was supposed to be open it said it was closed. There was never more than one elevator working at the same time. We have to go back to the area in 2 weeks.it was convenient to where we had to go but not sure if we will stay there again
2023 年 12 月入住 3 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We are addressing your concerns and we hope you will give us a second chance to exceed your expectations in the future!

8/10 还可以

Jessica

满意:员工和服务
Was amazing experience. The staff were amazing. However the pool maintenance is not being kept up when we went. The pool chemicals were not the right condition. Only know this as a person who works in pools all the time. Would recommend better training about pool maintenance to staff.
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 很差

真实旅客

商务旅客
Still a dump
I swore I would not go back here a few years back. The staff told me they eye going to have an extensive remodeling. So, have it another chance. Newish furniture. The plane is still falling apart. Crap plumbing, not installed properly. Few things not working. TV not programmed well. I will never go back here. What an embarrassment to Embassy Suites and to Hilton brands
2023 年 12 月入住 2 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We are addressing your concerns and we hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Catherine

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is beautifully decorated for the holidays. My room is very large. Staff is very polite & helpful. Room is very clean.
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Vincent

商务旅客
满意:服务设施
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 还可以

Arnold

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
Very nice stay, but one elevator out of service and another one had some issues. They ran short on towels. Our safe couldn't be opened and thus was unusable. But, worst of all is the ridiculous $12 per night parking fee. This is a suburban hotel with a large outdoor lot, not an urban hotel where parking is extremely limited and expensive and there is a garage. In fairness, this fee was adequately disclosed so it wasn't a surprise, but it is total B.S.
2023 年 12 月入住 2 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 很差

David

2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 还可以

Eric

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel where the rooms are cheap, but parking is expensive. 12$ for parking even though they have no idea if you park there or not. You”re getting charged for parking. “Who does that?”
2023 年 12 月入住 2 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Barbie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent with a catch…
I enjoyed staying at the hotel very much. The room was very comfortable, the staff was wonderful, the complimentary breakfast was the best I’ve ever had in a hotel. What is ridiculous, though, is having to pay for parking everyday. Makes no sense whatsoever. I’ve stayed at this hotel many times over the years. It is in the suburbs with its very own, expansive parking lot for which there has never been a charge. To arbitrarily charge for parking now, per night, is a strange money grab. If the complimentary happy hour, which many people will not take advantage of, is meant to offset the sting of this nightly charge, I would say it fails.
2023 年 11 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Roxann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday trip
The rooms were clean. The facility was well maintained. Breakfast selection was excellent.
2023 年 12 月入住 2 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

Angela,Sunbury

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and the breakfast was fantastic!
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay for a quick get away. Awesome lobby bar tenders, comfortable rooms, top notch breakfast.
2023 年 12 月入住 1 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 一般

Mark

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Almost Great.
Bit surprised, unhappy with a $12 night parking fee. Simple money grab that no hotels in area do.
2023 年 11 月入住 2 晚
Catering Sales Manager 于 2023年12月19日 的回复
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We are addressing your concerns and we hope you will give us a second chance to exceed your expectations in the future!

10/10 超赞

Laura

2023 年 11 月入住 1 晚
Catering Sales Manager 于 2023年12月20日 的回复
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!