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Reviews of Embassy Suites by Hilton Baltimore Hunt Valley

3.5 out of 5
Embassy Suites by Hilton Baltimore Hunt Valley
213 International Cir, Cockeysville, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

lynn

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Catering Sales Manager on 12 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel as really clean and nice. The staff was great! The rooms were clean and very nice! The only issue I have was that the pool and hot tub only open from 5-10 on the weekdays and weird hours on the weekend with it being closed for many hours for no reason! I was very disappointed that we couldn’t use the hot tub or the pool most of the day!
Stayed 1 night in Apr 2024
Response from Catering Sales Manager on 9 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 5 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators need some maintenance.
Stayed 2 nights in Mar 2024
Response from Catering Sales Manager on 2 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 16 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options! Enjoyed evening reception. Elevators slow; stairways not apparent.
Stayed 2 nights in Mar 2024
Response from Catering Sales Manager on 18 Mar 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Gina, Richmond

Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 5 Apr 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Michelle E, Clemmons

Liked: Cleanliness, property conditions & facilities
The staff did not clean my room on one day and we're not able to explain why. I was a bit disappointed.
Stayed 5 nights in Mar 2024
Response from Catering Sales Manager on 18 Mar 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Mussie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 18 Mar 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Winter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Elevators didn't work
Stayed 2 nights in Feb 2024
Response from Catering Sales Manager on 7 Mar 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 Terrible

Tiffany

Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 24 Mar 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 5 Mar 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 Terrible

Lakyia

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
All elevators were down except one. It was ghetto noisy people in the pool. No supervision. Worse experience ever.
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 4 Mar 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

4/10 Poor

Linda, Murrieta

Stayed 1 night in Mar 2024
Response from Catering Sales Manager on 24 Mar 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 Good

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great one of my local favorites, one set of their elevators are down so it made getting up and down a long crowded process.
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on 29 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We switched rooms because the heat in our original room wasn't working. They accommodated us immediately.
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on 19 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 Terrible

JERMAINE, PHILADELPHIA

Travelled with family and small children
Liked: Amenities
Paid for a double bed and was told expedia sent infj for King. I showed my confirmation for double beds, receptionist said it was on expedia. Also this room was on the website for$20 cheaper. I want my $20 back.......
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on 19 Feb 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Catering Sales Manager on 19 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 Okay

Charity

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevators were not working well, some were out of order. The indoor pool was cold and dirty. Clumps of hair floating in it. The gym temperature was hot. The breakfast was wonderful! Staff was wonderful. Our room was clean.
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on 12 Feb 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Tishima

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 12 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated. Staff is very friendly. Nice hotel for a short or long-term stay.
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on 12 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying for parking with no security
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 5 Feb 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 Terrible

nahtisha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hot tub for adults was overturned by little children and very unclean. The staff was not attentive to my complaints. I did not enjoy my night.
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 29 Jan 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t adjust thermostat, it started at 69. Shower (handicapped room) put water all over the floor. Room clock not set back. I shouldn’t have relied on it.
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on 26 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 Poor

Scott

Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on 12 Feb 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 Good

Tiffany

Travelled with family
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 26 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Rhaiyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 26 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on 16 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on 16 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Wykee Zaheim

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on 16 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

2/10 Terrible

Leslie

Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 5 Feb 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

8/10 Good

Antoinette

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was good the coach bed didn’t work so we had to be moved to another room other wise it was good
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 15 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Room was cold. The thermostat on the wall was misleading. It did not control the room temperature. Breakfast was very good, but again, the space was cold.
Stayed 3 nights in Jan 2024
Response from Catering Sales Manager on 8 Jan 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

6/10 Okay

Lynette

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 8 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

john w, Doral

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall, everything was great! Rooms were spacious, great location near restaurants, and good breakfast
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 8 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Plenty of eateries nearby You pay&12/ night for parking outrageous
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on 4 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Annie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent happy hour and breakfast good service perfect and clean
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on 4 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 2 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Edward, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Catering Sales Manager on 2 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Aarika

Stayed 2 nights in Dec 2023
Response from Catering Sales Manager on 2 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 Poor

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Cold water one day, Site should have offered complementary night as there was not hot water. A self pay colleague was offered a free night. Can Expedia refund a night to our account?
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 2 Jan 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

6/10 Okay

Lloyd

Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 2 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not so great this time
We were disappointed with our 3-day stay this time and we stayed here several times over the last years. No room service the first day and at our last day no hot water to take a shower. On day of arrival there was a condom right outside of our hotel room door, disgusting. Another bummer is that they started charging 12$ per day for parking. Three quarters of the lot was empty. We got compensated with HH points (the equivalence of 1 night) for our not so great stay but still I will hesitate to go there again as a Hilton honors member
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 27 Dec 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

4/10 Poor

Janai

Disliked: Property conditions & facilities
Bugs in room disappointing
Stayed 2 nights in Dec 2023
Response from Catering Sales Manager on 27 Dec 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean quiet
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on 27 Dec 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

8/10 Good

Renee Ann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and staff was extremely friendly. The pool hours were terrible and even when it was supposed to be open it said it was closed. There was never more than one elevator working at the same time. We have to go back to the area in 2 weeks.it was convenient to where we had to go but not sure if we will stay there again
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on 19 Dec 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We are addressing your concerns and we hope you will give us a second chance to exceed your expectations in the future!

8/10 Good

Jessica

Liked: Staff & service
Was amazing experience. The staff were amazing. However the pool maintenance is not being kept up when we went. The pool chemicals were not the right condition. Only know this as a person who works in pools all the time. Would recommend better training about pool maintenance to staff.
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on 19 Dec 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

4/10 Poor

Verified traveller

Business traveller
Still a dump
I swore I would not go back here a few years back. The staff told me they eye going to have an extensive remodeling. So, have it another chance. Newish furniture. The plane is still falling apart. Crap plumbing, not installed properly. Few things not working. TV not programmed well. I will never go back here. What an embarrassment to Embassy Suites and to Hilton brands
Stayed 2 nights in Dec 2023
Response from Catering Sales Manager on 19 Dec 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We are addressing your concerns and we hope you will give us a second chance to exceed your expectations in the future!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautifully decorated for the holidays. My room is very large. Staff is very polite & helpful. Room is very clean.
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on 19 Dec 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!

10/10 Excellent

Vincent

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on 19 Dec 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!