住宿景觀

因弗內斯康帕斯款待戈倫巴酒店的評價

3 out of 5
因弗內斯康帕斯款待戈倫巴酒店
7 Ness Walk, Inverness, Scotland

評價

7.6

不錯

10 分評分,優異;1011 則評價中有 309 則" "
8 分評分,不錯;1011 則評價中有 375 則" "
6 分評分,一般;1011 則評價中有 172 則" "
4 分評分,欠佳;1011 則評價中有 105 則" "
2 分評分,很差;1011 則評價中有 50 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Ka Yee

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Good environment! Can see Inverness castle and the river right in front of us! The room is nice and well equipped! The breakfast was running out at 8:30am so we couldn’t get much. Not worth to buy breakfast if you get up after 8am.
於 2023 年 8 月住了 1 晚
Columba Team 於 2023年8月4日的回應
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 優異

家笙

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
被單有一些毛髮 大致上可以 早餐很棒 公共區域也很棒
於 2019 年 10 月住了 1 晚
the columba team 於 2019年10月6日的回應
Thank you for your 10/10 feedback. We hope to see you again in the near future.

10/10 優異

JIA-JUI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service, nice location
Close to city center and around 10 mins walk to main station. The staffs were kind, even though we had to left before the breakfast time, they still offered bread and coffee for us, the room was comfortable as well. Also you will get the famous Scottish Shortbread biscuits in your room, was so good:)
於 2018 年 12 月住了 2 晚
Tracy Stranraer-Mull 於 2019年1月21日的回應
Dear Guest, thank you for your feedback. Kind regards Columba Hotel

8/10 不錯

Ian

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Nice hotel and nice staff,Housekeeping a little let down towels left on bathroom floor as instructed to be replaced were uplifted but not replaced. Emptied bucket but left empty plastic bottle sitting next to bin.
於 2024 年 3 月住了 2 晚
Bethan 於 2024年3月27日的回應
Dear Ian, thank you for taking the time to review our hotel! We are glad that you enjoyed your overall stay with us. I am sorry to hear housekeeping were not as expected. Please rest assured that we will be speaking with the team about this. Please be aware this is not our usual standard of service. We hope to welcome you back to the Columba to provide the hotel experience many of our guests have come to trust us for. Sincerely, The Columba Team

8/10 不錯

Ian

多人同遊
讚好:整潔度、職員與服務和設施服務
Disappointed in the housekeeping.we left towels on bathroom floor as instructed to be changed still lying when we returned.empty bottle beside waste bucket not lifted.
於 2024 年 3 月住了 2 晚
Sapna 於 2024年3月20日的回應
Thank you for the review. We apologise for the inconvenience that has been caused to you. We will forward this review onto the Housekeeping staff.

8/10 不錯

Maria Luisa (London)

讚好:設施服務
不滿:住宿狀況
The Hotel was easy to find , it’s located in the perfect location. However, my single room was not . It was very dusty ineficientes they dealt with as soon it was brought to their attention. The bathtub was not clean properly and there were cobwebs in the bathroom and in the room . Didn’t have the best view , a brick wall and the dustbins. The breakfast was plenty full, a buffet and dinner was great .
於 2024 年 3 月住了 3 晚
Caitlin 於 2024年3月8日的回應
Thank you for your review, I do apologise that your room was not up to standards, in regards, to the bathroom and the dust in the room, but I am glad you enjoyed your breakfast and dinner at the hotel.

8/10 不錯

Kenneth

於 2024 年 3 月住了 1 晚
Sapna 於 2024年3月22日的回應
Thank you for your kind review.

10/10 優異

Mairi

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location for anything central. Staff are always superbly friendly and helpful. Convenient & efficient check ins/outs. Great functional rooms with high cleanliness standards that are great for short stays and very affordable. Wifi is good. Can't complain, I use this place a lot and it has never disappointed
於 2024 年 3 月住了 1 晚
Caitlin 於 2024年3月8日的回應
Thank you for your kind review,I am glad you enjoyed your stay with us.

8/10 不錯

Petra

於 2024 年 2 月住了 1 晚
Sapna 於 2024年3月20日的回應
Thank for you for your kind review.

10/10 優異

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Old hotel with character but modernised tastefully. Everything you need was in the comfortable room and had a lovely view over the castle and river Ness.
於 2024 年 2 月住了 1 晚
Sapna 於 2024年2月28日的回應
Hello,Thanks so much for your appreciation and review. We are glad to know that you enjoyed your stay and hope to see you see you again.

10/10 優異

Margaret

讚好:整潔度、設施服務和住宿狀況
Real, staff were a breath of fresh air, accommodation was clean comfortable iron board,hair dryer, tea coffee available, breakfast great choice, priceless.
於 2024 年 2 月住了 1 晚
Caitlin 於 2024年2月24日的回應
Thank you for your review, I am glad that the staff were amazing during your stay, and that there was everything you require in your room, and that you enjoyed the breakfast choices.

4/10 欠佳

JANE

讚好:職員與服務
於 2024 年 2 月住了 1 晚
Caitlin 於 2024年2月24日的回應
Thank you for your review

6/10 一般

Noelle

讚好:職員與服務
不滿:整潔度和住宿狀況
Bathroom door of our triple room didn't close all the way and scraped on the floor. Noticed some mould on some things in the bathroom.
於 2024 年 2 月住了 2 晚
Sapna 於 2024年2月28日的回應
Hello,Thank you for leaving us a review. We take all feedback both negative and positive seriously in hope so we can always do better going forward. We hope we can see you again in future and show you that we acted upon this feedback.

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly food great even for a fussy eater. Lovely clean and spacious. Callum you have a cracking wee team there.
於 2024 年 2 月住了 1 晚
Bethan 於 2024年2月12日的回應
Dear Julie, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 優異

R

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Bethan 於 2024年2月12日的回應
Dear Traveller, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 優異

R

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Caitlin 於 2024年2月3日的回應
Good Afternoon,Thank you for your kind review

10/10 優異

Steve

All good
於 2024 年 1 月住了 1 晚
Caitlin 於 2024年2月3日的回應
Good Afternoon,Thank you for your review

10/10 優異

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Bethan 於 2024年2月12日的回應
Dear Peter, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

6/10 一般

Jann

讚好:職員與服務
Bed was comfortable. Couldn't open the windows to clear condensation on windows in bathroom. Noted build up of dust around base of beside lamp and dusty behind of beside tables.
於 2023 年 12 月住了 5 晚
Bethan 於 2024年2月12日的回應
Dear Jann, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

4/10 欠佳

Mgt

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Caitlin 於 2024年1月26日的回應
Good Afternoon,Thank you for your Rating

8/10 不錯

janet

伴侶同遊
讚好:職員與服務和設施服務
Staff were amazing especially a young lady called Bethan. Outstanding... Waiting on reply from General Manager on other observations.
於 2023 年 12 月住了 3 晚
Caitlin 於 2024年1月26日的回應
Good Afternoon,Thank you for the review, I am glad that the staff were great.

8/10 不錯

Sindhu

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Caitlin 於 2024年1月26日的回應
Good Afternoon,Thank you for your rating and review.

6/10 一般

Lawrence

親子同遊
讚好:職員與服務
Very professional and friendly staff at the hotel but we found the menu didn't cater to well for children as we had planned to have a family meal but it wasn't to be so we had a meal at hotel and our family and grandkids ate elsewhere
於 2023 年 12 月住了 1 晚
Caitlin 於 2024年1月24日的回應
Good Evening,I am glad you enjoyed the members of staff I do apologise that the menu did not meet your expectation.

10/10 優異

Margaret

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Caitlin 於 2023年12月23日的回應
Thank you for your Rating, I am glad you enjoyed all the hotel had to offer

8/10 不錯

Sanket

伴侶同遊
讚好:職員與服務
於 2023 年 12 月住了 2 晚
Caitlin 於 2023年12月23日的回應
Thank you for your rating,I am glad you enjoyed your stay

8/10 不錯

Kathleen

讚好:客房舒適度
於 2023 年 11 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Kathleen, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

4/10 欠佳

Heidi

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Never again
Meget kedeligt - et hotel i trist og ussel forfatning så slidt. Kvinden i morgenmads restauranten serverede i dun jakke og med stort halstørklæde - uhygiejnisk
於 2023 年 12 月住了 2 晚
Bethan 於 2023年12月17日的回應
Dear Heidi, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

6/10 一般

Imke

商務旅客
Great location. My room was dated and showing signs of wear and tear. Price of room and breakfast was excellent. It did feel that I was put in the cheap room though. No parking was an issue. I had to get up early to move car and park further away from hotel.
於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Traveller, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 不錯

Joe

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great welcome by reception staff and extremely helpful. Single room was fine, comfy bed, nice large bathroom. Would definitely stay again.
於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Joe, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 不錯

Derrick

多人同遊
讚好:職員與服務
Central hotel that did the job, well done.
於 2023 年 12 月住了 2 晚
Bethan 於 2023年12月17日的回應
Dear Derrick, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 不錯

Vincent

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Bethan 於 2023年12月17日的回應
Dear Vincent, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 不錯

fiona

家人同遊
讚好:整潔度和客房舒適度
Christmas shopping
Friendly receptionist..room spotlessly clean and the beds comfy. We decided to have breakfast in the morning but after waiting almost 30 mins for chef to replenish the buffet we decided to leave and get breakfast elsewhere
於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Fiona, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

6/10 一般

Jackie

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
My room was not what i booked breakfast is really hard poor girl is run off her feet Change of management so might be better next time
於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Jackie, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 不錯

Kathryn

多人同遊
讚好:整潔度、職員與服務和客房舒適度
Xmas shopping
The staff couldn’t have been more helpful. Reception comfortable. Room clean and comfy. The breakfast could have been a little hotter but overall an enjoyable stay. Great location for Xmas shopping.
於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear Kathryn, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 不錯

Patricia

讚好:整潔度、職員與服務和設施服務
Window in the room was old and let the cold in, didn't close properly.
於 2023 年 12 月住了 2 晚
Bethan 於 2023年12月17日的回應
Dear Patricia, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

2/10 很差

Brian

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worse hotel ever
Room was freezing 1st night took a full day and night to get heat in the room , cancelled all my food as service was terrible and only hot part refund on food costs , staff and management ride and don’t care about you or the service they don’t provide . Absolutely the worse hotel I’ve ever stayed in and should be avoided at all cost , trust me spend a wee bit more and use best western next door
於 2023 年 12 月住了 2 晚
Bethan 於 2023年12月17日的回應
Dear Brian, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 不錯

moira

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
clean & warm hotel with nice staff
our stay was perfect apart from 1 thing & that was the service at breakfast. everything looked nice but items were either luke warm or cold & it was a shame as it was good quality items. the 1st morning the staff which were nice by the way brough out tea & coffee pots to table which was good but next morning they had large tea pots & coffee pots for us to go down with our cups & saucers to help ourselves. the coffee was find but tea pots had i think only 2 teabags in them so it was so weak so a couple of us stirred in pot but no really much difference so i said to 1 of the staff so it was replaced. because on 1st morning the breakfast items weren't hot i asked if shef would make 4 boiled eggs for us on our 2nd morning but girl came back & said was told didn't do boiled eggs but could do poached but because we dont like poached i refused so we ended up with luke warm or cold fried items again. so we would stay again as everything else was good & the staff were lovely but we Definitely wouldn't pay extra for breakfast while at the checkout online.
於 2023 年 11 月住了 2 晚
Bethan 於 2023年12月17日的回應
Thank you for your stay with us and for sharing your experience with other travellers. We were pleased to read you enjoyed your overall stay but were sorry to hear there were some issues with breakfast. Please rest assured we have addressed this with the team to ensure we improve on this.

2/10 很差

Jennifer

於 2023 年 12 月住了 1 晚
Bethan 於 2023年12月17日的回應
Dear guest, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

10/10 優異

Ciara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a great stay at the Columba hotel. The staff were so friendly and helpful and the property has a great traditional feel perfect for the town.
於 2023 年 11 月住了 2 晚
The Columba Team 於 2023年12月4日的回應
Thank you so much for leaving us a review! We hope to see you again soon.

6/10 一般

Fiona

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast was fantastic and the room was very nice. Clean and plenty of room. Only 3 pillows though which was odd. The biggest issue came with the noise, specifically the music. Everyday between 10 and 12 in the morning and then around 9 to 11pm what can only be described as club style dance music would literally reverberate through our room. This seemed to coincide with the end of breakfast and dinner service.. Now I'm be no means against music playing if there's a do or a party on but this was utterly ridiculous. It would seriously make consider not stopping there again
於 2023 年 11 月住了 3 晚
Bethan 於 2023年12月1日的回應
Thank you so much for taking the time to write this review. We appreciate all feedback and are pleased that you overall enjoyed your stay. We will take all of your comments on board and the relevant departments will be spoken to. We hope to see you back with us in the future.

6/10 一般

Yvonne

多人同遊
不滿:整潔度、職員與服務和住宿狀況
In need of a good overhaul of the rooms, also the cleaners need to take down cobwebs from the ceiling corners.
於 2023 年 11 月住了 2 晚
Bethan 於 2023年12月1日的回應
Thank you so much for taking the time to write this review. We appreciate all feedback, we will take all of your comments on board and hope to see you back with us in the future.

10/10 優異

Gary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Brilliant short stay in Inverness right next to the river 👍
於 2023 年 11 月住了 2 晚
Bethan 於 2023年12月1日的回應
Thank you so much for taking the time to write this review. We appreciate all feedback and hope to see you back with us in the future.

10/10 優異

Katrina

讚好:整潔度、職員與服務和住宿狀況
It was most suitable for our (8) Ceilidh weekend, great accommodation, friendly staff and food.
於 2023 年 11 月住了 1 晚
Bethan 於 2023年12月1日的回應
Thank you so much for taking the time to write this review. We appreciate all feedback and are pleased that you found the staff to be friendly. We will take all of your comments on board and hope to see you back with us in the future.

8/10 不錯

Anthony

讚好:整潔度、職員與服務和客房舒適度
Overnight stay
Away with friends and hotel ticked most of the boxes.
於 2023 年 11 月住了 1 晚
Columba Team 於 2023年11月22日的回應
Thank you for review, I am glad you enjoyed your stay

8/10 不錯

Susana

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Columba Team 於 2023年11月23日的回應
Thank you for your review

4/10 欠佳

Mrs Natalie

不滿:整潔度和客房舒適度
Disappointing
We stayed in the mess suite and At first sight the room was lovely then I went to have a shower and there was long black hair in the plug and the shower was dirty the plug was blocked too. The mattress was two singles zipped together this made it very uncomfortable to sleep or get close to my husband. Manager just made excuses in why things were the way they were. She even said that the shower “may” have been missed as the cleaners were “under pressure” that day. Granted she said sorry but I was the one to unblock the drain as apparently she didn’t want to touch incase she broke it. All she did was remove the long black hair that was visible to the eye. Then there was no towels on the Saturday after our room had eventually been cleaned so had to ask for towels. All we were offered was a free glass of wine or beer. I was very disappointed as this was a birthday trip for myself and my husband and we paid more than we would normally for this room.
於 2023 年 11 月住了 2 晚
Columba Team 於 2023年11月22日的回應
Good Evening,I do apologise about the state of the bathroom when you checked in. I do apologise, that you didn't enjoy your birthday treat

2/10 很差

vivian

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Was extremely disappointed the cost of the room allocated to us was not worth the money the service from this hotel was dreadful.and too be fair I wish I had asked for a refund for the over 1 night stay was awful will not be returning and suggest Any one booking to think twice
於 2023 年 11 月住了 1 晚
Columba Team 於 2023年11月22日的回應
Good Evening,I do apologise about the service from the hotel as a whole

10/10 優異

mary (BRAMBLETON)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is excellent
於 2023 年 11 月住了 1 晚
Columba Hotel 於 2023年11月19日的回應
Thank you for your kind review

6/10 一般

Kirsty

讚好:整潔度、職員與服務和客房舒適度
Great location but outdated
Arrival and check in very smooth, however asking for a credit card for damages is not very welcoming. The hotel is very out dated but is comfortable. Breakfast was nice, something for everyone. Coffee- only thing available was Filter should really be moving with the times- latte cappuccino- American-flat white
於 2023 年 11 月住了 4 晚
Columba Hotel 於 2023年11月19日的回應
Thank you for review and rating, I am glad you enjoyed the hotel and that checking in was nice and easy.

6/10 一般

Jill

讚好:整潔度、職員與服務和客房舒適度
Well located and comfortable
Very well located hotel with paid parking a few minutes' walk away. The decor is generally tired but the furnishings were in good condition and the bed was very comfortable. The heating was not working but there was a portable electric heater which warmed the tall room well (must cost a fortune to run). Our room facing the river was single-glazed and the room was cold when we arrived. There are thick curtains (ours partially off the track) and I did note cobwebs around the pelmet. In winter, thick fog meant we could barely see the river view! Breakfast was not quite Premier Inn standard but the 2 young people worked valiantly to keep supplies coming. A good value option if you're not too picky.
於 2023 年 11 月住了 1 晚
Columba Hotel 於 2023年11月19日的回應
Thank you for your review and rating I am glad you enjoyed the hotel and your room.