露台/庭院

金斯米爾酒店的評價

4 out of 5
金斯米爾酒店
Culcabock Road, Inverness, Scotland

評價

9.2

卓越

10 分評分,優異;1006 則評價中有 680 則" "
8 分評分,不錯;1006 則評價中有 214 則" "
6 分評分,一般;1006 則評價中有 70 則" "
4 分評分,欠佳;1006 則評價中有 31 則" "
2 分評分,很差;1006 則評價中有 11 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

John

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed my stay at the Kingsmill - I only stayed 1 night the rooms and the food were great - the staff friendly and helpful - will be coming back for a longer stay
於 2024 年 3 月住了 1 晚

10/10 優異

ALAN

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Angus Duncan Operations Manager 於 2024年3月21日的回應
Thank you Alan

10/10 優異

Kelley

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Angus Duncan Operations Manager 於 2024年3月20日的回應
Thank you Kelly

6/10 一般

Kim

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Angus Duncan Operations Manager 於 2024年3月20日的回應
thank you Kim

10/10 優異

alan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Service from all staff was exemplary.
於 2024 年 3 月住了 3 晚
Angus Duncan Operations Manager 於 2024年3月14日的回應
Thank you Alan

10/10 優異

Neil (Portree)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was conveniently near to the centre of Inverness within a short walking distance.
於 2024 年 2 月住了 3 晚
Angus Duncan Operations Manager 於 2024年3月9日的回應
Thank you Neil

8/10 不錯

Darran

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Great stay for Business, food was excellent l.
於 2024 年 2 月住了 1 晚
Angus Duncan Operations Manager 於 2024年3月4日的回應
Hello Darren,Thanks for choosing the Kingsmills hotel and for the compliments.Regards

10/10 優異

Linn

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone was very friendly, the room was beautiful and the gym, sauna & pool are really nice
於 2024 年 2 月住了 3 晚
Angus Duncan Operations Manager 於 2024年2月24日的回應
Hello Linn, Thank you for lovely review and comments concerning our staff and facilities.Regards

10/10 優異

janet

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely friendly, professional staff who made us feel very welcome while also being helpful and courteous. Great to have access to the Spa facilties.
於 2024 年 2 月住了 1 晚
Angus Duncan Operations Manager 於 2024年2月24日的回應
Hello Janet, We love your review and perfect score! Thank you for staying with us and come back soon please.Sincerely

10/10 優異

Caroline

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
lovely hotel, friendly staff, breakfast was well stocked and fresh
於 2024 年 2 月住了 2 晚
Angus Duncan Operations Manager 於 2024年2月19日的回應
Thank you Caroline

8/10 不錯

Levent

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Angus Duncan Operations Manager 於 2024年2月19日的回應
Thank you Levent

10/10 優異

Peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Angus Duncan Operations Manager 於 2024年1月24日的回應
Thank you Peter

10/10 優異

Nicola

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely big room for us and our baby. Good pool and sauna/ steam room. We also really enjoyed our dinner in the lounge and the cocktails. Thank you.
於 2024 年 1 月住了 1 晚
Angus Duncan Operations Manager 於 2024年1月21日的回應
Hello Nicola, Thanks for choosing the Kingsmills Hotel and for the great review.Kind regards

8/10 不錯

JOHN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Angus Duncan Operations Manager 於 2024年1月15日的回應
Thank you John

10/10 優異

Steven

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Angus Duncan Operations Manager 於 2024年1月15日的回應
Thank you Steven

6/10 一般

Sandra

Pool and game room were nice. Great place for kids. Loud and kids running around everyone screaming down the halls though. Wait service room forever.
於 2024 年 1 月住了 1 晚
Angus Duncan Operations Manager 於 2024年1月15日的回應
Hello Sandra, We are happy you enjoyed the extra games we added for the holidays, apologies the children were a bit excited.

8/10 不錯

James

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Great interaction with staff, beautiful property, spacious room with nice appointments. Kettle a bit awkward to use (cord attached to entire tray within a drawer, but not long enough to reach outlet), and room felt like it could use a few fixes (loose tile in bathroom, poor drainage of shower leading to a bit of a smell, and warping/water damage to table and chair). Overall fantastic stay, and very luxurious. (We stayed in a garden room)
於 2024 年 1 月住了 2 晚
Angus Duncan Operations Manager 於 2024年1月15日的回應
Hello James,Thanks for choosing Kingsmills Hotel and thank you for your constructive feedback.Regards

10/10 優異

Neil (Portree)

讚好:整潔度、職員與服務和設施服務
The property was not far away from Inverness City Centre and access was straight forward.
於 2023 年 12 月住了 3 晚
Angus Duncan Operations Manager 於 2024年1月3日的回應
Thank you Neil

6/10 一般

John

讚好:整潔度和住宿狀況
Chose wrong time of year
Primarily our fault for choosing this time of year, but the amount of unsupervised kids and lack of quiet areas spoiled the experience.
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月29日的回應
Hello John, Apologies you did not get the relaxing experience you we looking forward to. There were a large number of families and children with us over Christmas. If you would please contact me directly, as am unable to leave details on this forum, I can assure your next visit is much quieter.Kind Regards

6/10 一般

Craig

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Rude front of house staff
Rude front of house staff let the trip down
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月29日的回應
Hello Craig,Am very sorry you had a poor experience, I believe I may have already exchanged emails with your partner regarding this matter. If I am mistaken please contact me directly at the hotel as I would like to know more. Again sincere apologies.Kind regards

10/10 優異

Robin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overnight stay
Nice comfy hot
於 2023 年 12 月住了 1 晚
Angus Duncan Operations Manager 於 2023年12月29日的回應
Thank you Robin, we love 10 out of 10 reviews

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Place to stay .
Great place to stay .
於 2023 年 12 月住了 1 晚
Angus Duncan Operations Manager 於 2023年12月29日的回應
Thank you!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Warm although it was brief 😁
Great stay although it was short. Staff were helpful.
於 2023 年 12 月住了 1 晚
Angus Duncan Operations Manager 於 2023年12月21日的回應
We are pleased you enjoyed your stay

10/10 優異

Sean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月21日的回應
Thank you Sean!

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
"Room" for improvement!
Our room (Room 4) was a good size, warm, clean and had a very comfortable bed. The only thing that let it down was the ensuite shower room. The window sealant in the ensuite was black with thick mould. It needs replacing immediately. Also, the toilet roll holder needs to be moved as it presses into ones right arm whilst sitting on the throne. It also needs some shelves to hold personal toiletries, etc. On a positive note, we have stayed here twice previously with no cause for any criticism. We will return for sure but will be asking for a room change if it falls short in its usual standards.
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月21日的回應
Hello David,Thank you for your perfect 10 out of 10 score and your feedback. We look forward to being of service again soon. Kind regards

10/10 優異

Roderick

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月21日的回應
Thank you Roderick

10/10 優異

Judith

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Thank you Judith

6/10 一般

Stephen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Thank you for your business Stephen

10/10 優異

Miss

於 2023 年 12 月住了 2 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Thank You

6/10 一般

andrew

伴侶同遊, 寵物同遊
讚好:職員與服務
不滿:整潔度
Getting a bit tired of being treated like a lower class guest for travelling with our dog. Why advertise as being dog friendly where there is only one tired and cold area available to sit and relax with our dog? The dog friendly rooms are poorly maintained and in need of a good clean. Our bathrobes were dirty before we even put them on. Our tea, coffee and cups were never refreshed during our 4 day stay. The shower floor had brown sludge between the tiles. Just a bit sad and disappointing for being supposedly the finest hotel in Inverness.
於 2023 年 11 月住了 3 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Hello Andrew, Thank you for the 3 out of 5 score. Am sorry to read your impression of the hotel as we love dogs! Unfortunately not all are as well behaved as your dog and that is why we do not allow them in lounge & restaurant. Also we have other guests that have allergy and or fear of dogs. I have passed on your comments to our housekeeping team as it would appear that we have not lived up to our normal high standards on this occasion.

10/10 優異

Peter

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Fantastic Experience
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Hello Peter, We are very happy you had a 'fantastic experience'!

8/10 不錯

Lee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would recommend
Great property, was having renovations completed during my stay. The gym was disappointing compared to the rest of the facilities but still a great stay. Would definitely recommend
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年12月12日的回應
Thank you Lee

10/10 優異

R

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great breakaway
Fantastic 2 night stay. Could not fault anything, staff lovely, food great, room very comfortable with the bonus of a balcony. Hopefully we will be back again soon.
於 2023 年 11 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月18日的回應
Hello R,Thanks for the perfect review score and we hope to see you again soon in the future.kind regards

10/10 優異

Anthony

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Only staying for one night , we were out in the Club opposite the main hotel .. great room , air con , well appointed with a good shower .. we’ve never found a hotel to beat this when staying in Inverness itself .. topmarks as always
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月18日的回應
Hello Anthony,Its great to read comments like 'never found a hotel to beat this in Inverness' & 'topmarks'! Thank you

10/10 優異

Luke

讚好:整潔度、職員與服務、設施服務和住宿狀況
Would recommend
於 2023 年 11 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月18日的回應
Thank you Luke for your Recommendation

10/10 優異

Chris

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2023 年 11 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月14日的回應
Thank you Chris

10/10 優異

William

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月12日的回應
Thank you William!

8/10 不錯

James

讚好:整潔度和職員與服務
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月12日的回應
Thank you James

8/10 不錯

Timothy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is clean and beautiful. Did not eat at the hotel but that was our choice. Room was wonderful.
於 2023 年 10 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月8日的回應
Hi Timothy Thanks for choosing the Kingsmills Hotel & we look forward to being of service again in the future.Kind Regards

8/10 不錯

alexander

於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月8日的回應
Thank you Alexander

4/10 欠佳

David

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Worst stay
This is our 3rd visit to the hotel and we were extremely disappointed and definitely our worst yet, shower pressure was terrible and it felt like the room we were given was wasn’t the standard we had previously stayed in and paid same amount all times
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Hello David, We never want any of our loyal guests to leave unsatisfied, I have emailed you directly concerning your recent stay.Kind Regards

10/10 優異

Graham

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you Graham

8/10 不錯

Philip

於 2023 年 11 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you Philip

10/10 優異

lauren

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you Lauren

8/10 不錯

C

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you C

6/10 一般

John

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highlander
Room was spacious but poorly lit. There were two bedside lamps, a desk lamp and a standard lamp. Of the four, only two were working. One bedside lamp had a broken rocker switch and the bulb holder on the standard lamp was broken and was loose and electrically unsafe. Faults were reported to reception. The venue has good parking. The dinner menu was adequate, but the number of guests seeking seats made finding a table difficult. Breakfast offered a fair range of choices. The area around the hotel is reasonably quiet but there was a good deal of machinery (fans?) humming away in the courtyard outside my room window during the night.
於 2023 年 10 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Hello, Thank you for staying with us and letting us know about the faults. We are pleased you enjoyed breakfast, parking, and the location.Regards

8/10 不錯

James

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you James

4/10 欠佳

Liv

不滿:住宿狀況
Room without a view/window
Stay away from the historic rooms. There was a window, but the window had a film attached making it impossible to look out. The chairs was full of stains.
於 2023 年 10 月住了 2 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Hello Liv, Am sorry you did not enjoy your classic room on your recent stay. We never want any of our guests to leave unsatisfied. I will contact you directly regarding your stay.Kind Regards

10/10 優異

Evan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Smoothest Check In in Scotland
於 2023 年 10 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月6日的回應
Thank you Evan

10/10 優異

Alan

於 2023 年 10 月住了 1 晚
Angus Duncan Operations Manager 於 2023年11月18日的回應
Thank you Alan