Good value in term of price
Room is bigger than expected
Room is renovated and new
Close to JR station
But the level of cleanness can be improved
Holly
於 2024 年 4 月住了 2 晚
6/10 一般
Chun Man
伴侶同遊
2024年1月27日
讚好:整潔度和住宿狀況
Thought it was close to the station but it turns out it’s hard to walk to there in poor weather conditions. Staffs were nice but not the dining time arrangement as it somehow mislead the travellers on when they can get in.
Chun Man
於 2024 年 1 月住了 2 晚
Receptionist, HOTEL MYSTAYS Kanazawa Castle 於 2024年1月27日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Please accept our sincere apology for having caused you problems.Your comment will be taken into consideration for us to improve our service.We will be so glad to have you again as our guest in the future.
Receptionist, Hotel Mystays Kanzawa Castle 於 2023年10月1日的回應
Thank you for your review of our hotel!We hope that you will choose to stay with us again in the future.
10/10 優異
CHEN-LUNG
家人同遊
2023年9月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
員工敬業精神佳
CHEN-LUNG
於 2023 年 9 月住了 1 晚
Receptionist, HOTEL MYSTAYS 於 2023年9月26日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 不錯
Chun Tim
家人同遊
2023年9月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通便利,鄰近金澤站
交通便利,提供泊車,停車場可以多次出入
Chun Tim
於 2023 年 9 月住了 1 晚
HOTEL MYSTAYS Kanazawa Castle Reception 於 2023年9月24日的回應
Thank you very much for staying at HOTEL MYSTAYS Kanazawa Castle.Thank you for using our parking lot. Parking lots must be reserved in advance and separate from your accommodation reservation. If you are coming by car, please make a reservation in advance and we will notify you as soon as a space becomes available. In addition, you can freely enter and exit the hotel's parking lot until check-out time, so please feel free to use your car to explore the city of Kanazawa.We look forward to seeing you again soon.
10/10 優異
CHIACHIA
2023年8月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHIACHIA
於 2023 年 8 月住了 2 晚
Receptionist, HOTEL MYSTAYS 於 2023年8月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 優異
Mang
2023年8月12日
Mang
於 2023 年 8 月住了 1 晚
Receptionist, HOTEL MYSTAYS 於 2023年8月15日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are glad to hear that you have enjoyed a comfortable stay at our hotel.We sincerely hope to welcome you again at our hotel.
8/10 不錯
PUI WAI
2023年7月3日
PUI WAI
於 2023 年 6 月住了 1 晚
Hotel Mystays Kanazawa Castle front 於 2023年7月4日的回應
Thank you for using HOTEL MYSTAYS Kanazawa Castle. Also, thank you for taking the time out of your busy schedule to rate our hotel. We are looking forward to seeing you again.
10/10 優異
Yiu Hang
家人同遊
2023年6月12日
讚好:整潔度、職員與服務和住宿狀況
Very tidy and clean. Air-con works well. But room is small and hard to open luggage.
Unexpectedly the hotel have onsen (hot spring), very comfortable!
Yiu Hang
於 2023 年 6 月住了 1 晚
Receptionist, HOTEL MYSTAYS Kanazawa Castle 於 2023年6月15日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We apologize for letting you feel uncomfortable because the room is small.We also have a Deluxe triple room which is the biggest. Please consider using them for next your stay.
10/10 優異
PO WEI
2023年6月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
PO WEI
於 2023 年 6 月住了 2 晚
Receptionist, HOTEL MYSTAYS Kanazawa Castle 於 2023年6月12日的回應
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.
8/10 不錯
Yuk wah
2023年4月29日
Yuk wah
於 2023 年 4 月住了 1 晚
Receptionist, HOTEL MYSTAYS Kanazawa Castle 於 2023年5月4日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle. And we appreciate you taking your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future. Best Regards,
6/10 一般
真實旅客
家人同遊
2023年2月15日
不滿:整潔度、職員與服務和客房舒適度
small room
真實旅客
於 2023 年 2 月住了 2 晚
Receptionist, HOTEL MYSTAYS Kanazawa Castle 於 2023年2月20日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We apologize for letting you feel uncomfortable because the room is small for you.We also have a Deluxe triple room which has a separate bathroom and a toilet. Please consider using them for next your stay.
10/10 優異
SHITING
2023年2月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
還不錯
SHITING
於 2023 年 1 月住了 1 晚
Receptionist, HOTEL MYSTAYS 於 2023年2月7日的回應
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.Best Regards,
10/10 優異
kin man
2023年2月3日
讚好:整潔度、住宿狀況和客房舒適度
房間比預期大,很整潔。
交通很方便,附近名店林立,食店也多。
kin man
於 2023 年 1 月住了 3 晚
Receptionist 於 2023年2月5日的回應
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests.When you travel to Ishikawa area in the future, we sincerely hope that you will consider our hotel for your stay.Sencerely.
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are so glad to hear that you have had a comfortable stay at our hotel. We sincerely appreciate your warm compliments.
We will be so glad to have you again as our guest in the future.
Sincerely,
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We sincerely appreciate your warm compliments. Each room has their own bathroom and we also have a public bath in North Tower. We hope you enjoyed it.
We apologize for the inconvenience. There are some convenience stores within a five minute walk, and a small supermarket within a minute walk from our hotel. We are happy to give you the information about the area anytime at front desk.
We sincerely hope to welcome you again at our hotel.
Sincerely,
8/10 不錯
chunmin
家人同遊
2020年2月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
chunmin
於 2020 年 2 月住了 1 晚
8/10 不錯
kwan wai
2020年2月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
kwan wai
於 2020 年 2 月住了 1 晚
10/10 優異
NiYing
家人同遊, 多人同遊
2020年2月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
NiYing
於 2020 年 2 月住了 2 晚
8/10 不錯
JEN MIN
家人同遊
2020年2月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
離車站近
房間小,浴廁非常小而舊,大澡堂也很小。
JEN MIN
於 2020 年 2 月住了 2 晚
Receptionist 於 2020年2月9日的回應
Dear Guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.
We deeply apologize for letting you feel uncomfortable because the room and the bathroom are small. Deluxe triple room is the biggest room in our hotel, and it also has a separate bathroom and a toilet. Please consider using them for next your stay.
We sincerely hope to welcome you again at our hotel.
Sincerely,
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for the great review of our hotel! We sincerely appreciate your warm compliments. Each room has their own bathroom and we also have a public bath in North Tower. We hope you enjoyed it.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
6/10 一般
真實旅客
家人同遊
2020年1月31日
讚好:職員與服務
房間和洗手間有點小,放在Lobby 的備用品標示不明顯
真實旅客
於 2020 年 1 月住了 1 晚
Sincerely, Receptionist 於 2020年2月3日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
However, we apologize for letting you feel uncomfortable due to the room.
We also have a public bath and Deluxe triple room which is the biggest room in our hotel and it also has a separate bathroom and a toilet. Please consider using them for next your stay.
We sincerely hope to welcome you again at our hotel.
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for the great review of our hotel! We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests.
Our hotel is located a 5 minute-walk from Kanazawa station and it is very convenient to go to most of the sightseeing places in Kanazawa.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
8/10 不錯
Chao Pin
家人同遊
2020年1月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chao Pin
於 2020 年 1 月住了 2 晚
10/10 優異
真實旅客
多人同遊
2020年1月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 1 月住了 1 晚
10/10 優異
真實旅客
2020年1月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 1 月住了 1 晚
8/10 不錯
真實旅客
伴侶同遊
2020年1月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room is clear and tidy. That’s good to know that there is a public pool and it really help us relax a lot.
真實旅客
於 2019 年 12 月住了 1 晚
Receptionist 於 2020年1月17日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you very much for your compliment regarding the guestroom. We are very glad that you liked the room and the public bath. Each room has their own bathroom and we also have a public bath in North Tower. We hope you enjoyed staying at our hotel.
When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay.
Sincerely,
8/10 不錯
真實旅客
家人同遊, 親子同遊
2020年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, reasonable price, overall good experience.
真實旅客
於 2019 年 12 月住了 3 晚
Receptionist 於 2020年1月4日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for your warm compliment. We are very happy that you enjoyed your stay at our hotel.
When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay.
Sincerely,
8/10 不錯
真實旅客
家人同遊
2019年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 1 晚
4/10 欠佳
chui ling maggie
家人同遊
2019年12月25日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
chui ling maggie
於 2019 年 12 月住了 1 晚
8/10 不錯
Kin Lung
家人同遊
2019年12月25日
讚好:客房舒適度
Kin Lung
於 2019 年 12 月住了 2 晚
10/10 優異
Wei-I
家人同遊
2019年12月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
Wei-I
於 2019 年 12 月住了 1 晚
Receptionist 於 2019年12月30日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for the great review of our hotel! We sincerely appreciate your warm compliments
When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay.
Sincerely,
8/10 不錯
SHU-FEN
多人同遊
2019年12月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
兩人房型偏小,雖加大床但對高大的人來說,實在很難活動,尤其浴室。
SHU-FEN
於 2019 年 12 月住了 1 晚
Receptionist 於 2020年1月29日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are very grateful for your kind comments of our staff. Every staff member at our hotel will strive to provide good service to our guests.
Our hotel is located a 5 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
8/10 不錯
Kitchow (Hong kong)
家人同遊
2019年12月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location with very good breakfast, public bath is a bonus!
Kitchow
於 2019 年 12 月住了 3 晚
Receptionist 於 2019年12月30日的回應
Dear Guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.
We are very glad that you seem to have enjoyed staying at our hotel. We sincerely appreciate your warm compliments.
We have a buffet style breakfast restaurant. They mainly serve Japanese food but they also serve some western food,too. We are improving the menus everyday to make our guests more satisfied.
We will be so glad to have you again as our guest in the future.
Sincerely,
10/10 優異
真實旅客
2019年12月22日
讚好:職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 12 月住了 1 晚
8/10 不錯
SHU CHI
2019年12月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SHU CHI
於 2019 年 12 月住了 3 晚
10/10 優異
CHUN CHUNG
家人同遊
2019年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
已是第二次入住此飯店,都很滿意。
CHUN CHUNG
於 2019 年 12 月住了 1 晚
Receptionist 於 2019年12月29日的回應
Dear Guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.
Thank you for the great review of our hotel! We are very happy to hear that this is the second time for you to stay at our hotel.
Words from our guests like yours are such an encouragement to us.
We will be so glad to have you again as our guest in the future.
Sincerely,
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Each room has their own bathroom and we also have a public bath in North Tower. We hope you enjoyed it.
Regarding the room size, some rooms could be a little bit too compact for those travelling with big suitcases and backpacks. It is quite difficult for us to renovate them as soon as possible due to the structure of the building, so we could fill your confidence with any other services instead.
Thank you very much for your comment regarding the amenities in the guestroom. Your comment will be taken into consideration for us to improve our service.
We sincerely hope to welcome you again at our hotel.
Sincerely,
8/10 不錯
真實旅客
多人同遊
2019年12月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
離車站很近
服賜人員態度佳
願意再度入住
真實旅客
於 2019 年 12 月住了 1 晚
Receptionist 於 2020年1月29日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are very grateful for your kind comments of our staff. Every staff member at our hotel will strive to provide good service to our guests.
Our hotel is located a 5 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
Dear Guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.
We apologize for letting you feel cramped because the rooms are small.
We will take measures such as changing the arrangement of the bed and sofa. We will strive to improve to make the room comfortable as much as we can to our guest.
There are some convenience stores and a supermarket near our hotel. The convenience stores are located a five-minute walk and the supermarket is only a one-minute walk from our hotel. We are happy to give you the information about the area anytime at front desk.
We hope we can serve you again at our hotel in the future.
Sincerely,
10/10 優異
Hsin Min
家人同遊
2019年12月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很不錯
除了廁所有點小之外,Cp值很高!
Hsin Min
於 2019 年 11 月住了 2 晚
Receptionist 於 2019年12月29日的回應
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for the great review of our hotel! We are very glad that you seem to have had a comfortable stay at our hotel.
However we apologize for letting you feel uncomfortable because the bathroom is small.
We also have a public bath and Deluxe triple room which has a separate bathroom and a toilet. Please consider using them for next your stay.
We sincerely hope to welcome you again at our hotel.
Sincerely,
8/10 不錯
真實旅客
家人同遊
2019年11月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間較細....淋浴地方也較細小.....但都算整潔的
真實旅客
於 2019 年 11 月住了 2 晚
Receptionist 於 2019年11月27日的回應
Dear Guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.
We apologize for letting you feel uncomfortable because the room and the bathroom are small.
We also have a public bath and Deluxe triple room which is the biggest room in our hotel and it also has a separate bathroom and a toilet. Please consider using them for next your stay.
We hope we can serve you again at our hotel in the future.
Sincerely,