this was a terrible experience from the start: i got into this resort around 7pm and no one was present by the door so i have to carry my bags to the front desk, looks like they are very short handed and i certainly understand.
i reserved and paid for a upgraded room with a king bed and i received 2 twin bed pushed together and 2 comforter and only 1 night stand. first night i slept in the room the ceiling fan was making this thumping noise that kept me up all night. i got up and turned it off and use the ac instead, needless to say the ac also hums probably because it hadnt been used for quite some time.
complaint to the front desk next morning and ask to changed room, was told that would send a maintenance guy to look at the issues. waited 2 hours and went back to the front desk and asked to see a manager and was told the manager would not be in till 1pm, the clerk called the maintenance staff again and did fix the noise. she told me that they dont have any room to move me since they are fully booked. problem is i dont see any customers around at all.
air conditioner is hums, gym equipment are not operating. the place is pretty run down, see photos.
this review is really for the property and not for the staff, i think the staff is doing the best they can with what they got. this is an old property and no money is given to upgrade any of their equipment, quite sad, it is a nice property and i was charged premium fee to stay there during a holiday.