Dear Bochen,Greetings from Banyan Tree Samui!Thank you for staying with us during your recent travels. I am delighted to read that you had a most memorable stay and that our team delivered service beyond your expectations to provide you with a retreat of pure relaxation and rejuvenation.It is great that our private beach provided the prefect place to relax and unwind while soaking in the scenic surroundings.Banyan Tree Spa Samui continually receives praise from our guests for their out-of-this-world treatments and it is great that you were impressed with the treatments provided. Each of our therapists are specially trained at our accredited Banyan Spa & Wellbeing Academy in Phuket, Thailand. Bochen, thank you once again for staying with us. It would be our pleasure to welcome you back in the future.With kind regards,Remko KroesenGeneral Manager

Dear LI,Greetings from Banyan Tree Samui, your Sanctuary for the Senses!Thank you for making our resort your destination and for sharing your comments with us. It is wonderful to read that you had a relaxing and rejuvenating experience with us and that all the elements you were seeking for a tropical getaway were delivered.From the variety of complimentary activities on offer throughout the resort to the delectable cuisine at our restaurants to the tranquility of our natural surroundings, I am delighted that all combined to create a retreat into tropical bliss.LI, thank you once again for choosing our resort and we would be honoured to welcome you back for your future holiday on Samui. With kind regards,Remko KroesenGeneral Manager

Dear Valued Guest, Thank you for choosing Banyan Tree Samui for your recent holiday. It is a pleasure to read that you had a memorable stay with us. I am delighted that you enjoyed our dining options, attentive service and relaxing throughout our resort. It would be our pleasure to welcome you back for a future holiday. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Greetings from Banyan Tree Samui! Thank you for choosing our resort for your travels and for sharing your comments. I am delighted to read that you stay was awesome from arrival to departure, and that you returned home feeling relaxed and rejuvenated. It is unfortunate to read of the inconvenience caused with the temporary malfunction of the lights in your villa on the final evening of your stay. I have passed this on to our Engineering team for their awareness and to investigate accordingly. I trust from your review that this minor drawback did not detract from the overall enjoyment of your stay. Thank you once again for your stay and we would be delighted to serve you once again. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Jacky, Greetings from Banyan Tree Samui! I am pleased that your holiday was wonderful and thank you for sharing your constructive feedback with us to help us improve our resort. I have already noted the issue you have mentioned and shall discuss internally on these matters. I trust from your overall review that this minor drawback did not detract from an otherwise fantastic experience. Jacky, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back in the future. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Greetings from Banyan Tree Samui! Thank you for your recent stay with us and for sharing your comments. I am delighted to read that the private setting and spacious infinity pool of your villa combined to create the perfect place to relax. From our tranquil location to the added convenience provided by the personal smartphone for each villa to the attentive service from our beach team, it is wonderful that each combined to create a memorable experience. I have already shared your comments with our entire team as added motivation to continue delighting our future guests. Thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back for your future holiday. With kind regards, Remko Kroesen General Manager

您好，我是酒店总经理 Remko Kroesen，非常感谢您最近入住苏梅岛悦榕度假村，并高兴知道我们在各方面包括地点、服务与设施都特别合您的心意。盼望在不久的将来我们能迎来您的再临。关于餐饮部分，我们将会努力获悉并满足您的喜好。诚心感谢您选择苏梅岛悦榕度假村！

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

您好，我是酒店总经理 Remko Kroesen，非常感谢您最近入住苏梅岛悦榕度假村，并特别欣赏我们前台与中文住宿接待员的细致服务和能饱览泰国海湾美景的豪华别墅阳台。这份入住体验相信尤其惊喜而难忘。 我们的私人海滩的确提供了一系列免费的水上活动，例如浮潜观赏珊瑚礁，例如刺激好玩的立桨冲浪，又例如可以多人同坐的独木舟。很高兴知道您喜欢套餐内所包括的还有我们康乐员建议的各式活动呢。 能够获得您盼望再次来临苏梅岛悦榕度假村，是对我们整体的高度评价。我和团队都期待给您下一次苏梅岛旅程带来更多难忘与惊喜！

Dear Thomas, Greetings from sunny Samui! Thank you for continuing to choose Banyan Tree as the preferred choice for your travels. We appreciate your loyalty and it was a sincere pleasure to welcome you to our little slice of paradise on Samui. I am delighted to read that you were impressed with the complimentary marine activities on offer at our private bay including kayaking, stand-up paddle boarding, windsurfing, sailing, and, last, but certainly not least, snorkelling amid our house reef. The calm waters provide the perfect conditions to enjoy these activities whether you are a novice or experienced. Moreover, simply kicking back and unwinding beachside is surely an ideal way to pass the time. The Rainforest, our exclusive hydrotherapy wellness facility, is the only one of its kind in Thailand and features a variety of facilities that utilize the healing power of water. It’s a wonderful way to unwind and relax. Combine this with the signature treatments from our Banyan Tree Spa Samui and you’ll certainly have an experience that won’t soon be forgotten! I am thrilled that you found the cuisine at Saffron to be phenomenal and that your dining experience was a memorable one. We continue to receive rave reviews for our signature Thai restaurant and it is great that your visit exceeded your expectation. Thomas, thank you once again for choosing Banyan Tree Samui and for your loyalty shown to our brand. As returning to our property is the highest compliment we can receive as a resort, we anticipate welcoming you back for your future escape to tropical splendour! With kind regards, Remko Kroesen General Manager

Dear Chin Ming, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Hoi kiu, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear cindy, Greetings from Banyan Tree Samui! Thank you for staying with us during your recent getaway to Samui and for sharing your comments. I am thrilled to read that you had a wonderful experience and that you found your pool villa and our private beach to be outstanding. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and I am pleased to read that our entire team catered to your each and every need in order to deliver a carefree, relaxing holiday. I have already shared your comments with our team for added motivation to continue delighting our future guests. cindy, thank you once again for choosing Banyan Tree Samui and we look forward to welcoming you back for your future holiday. With kind regards, Remko Kroesen General Manager

您好，我是酒店总经理 Remko Kroesen，非常感谢您最近入住苏梅岛悦榕度假村，并特别欣赏别墅内用餐的体验与我们为您安排的服务。这份赞赏将鼓励我们的餐饮团队和房务团队作出更好的服务。盼望在不久的将来我们能迎来您的再临。诚心感谢您选择苏梅岛悦榕度假村！

Dear Lucy, Thank you for staying with us recently for your family getaway and it is wonderful to read that you had an enjoyable holiday. I am pleased that you found your pool villa to be comfortable and well-appointed, and that our private beach provided the perfect place to unwind while soaking in the sun or to explore our bay with the complimentary activities on offer. I regret to read that the behaviour of other guests had an adverse effect on your stay. While we certainly respect the culture of all of our guests just as you do, I agree that particular manners detract from the comfort of other guests while in our public areas and I shall raise this issue up with our management team to find a solution that shows respect to how certain guests choose to relax on their holiday while also ensuring the satisfaction of all of our guests. I trust from your full rating that these minor drawbacks did not detract from the overall enjoyment of your stay and I hope that these shall not arise again should you return for a future visit. Lucy, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back for your tropical getaway to Samui. With kind regards, Remko Kroesen General Manager

尊敬的客人： 非常感谢您选择入住我们苏梅岛悦榕庄作为您此次旅行的目的地并与我们分享您的入住体验。很荣幸的了解到您在我们的度假村度过了愉快的假期。再次感谢您，我们期待着您的再次光临。 亲切的问候， Remko Kroesen 总经理

尊敬的客人： 非常感谢您选择入住我们苏梅岛悦榕庄作为您此次旅行的目的地并与我们分享您的入住体验。很荣幸的了解到您在我们的度假村度过了愉快的假期。关于您别墅内热水的问题我们表示非常的抱歉，引起热水问题的原因可能有多种，在此我们深表抱歉。希望这个小小的遗憾不会影响到您此次旅行的心情。再次感谢您，我们期待着您的再次光临。 亲切的问候， Remko Kroesen 总经理

亲爱的Alfred， 来自苏梅岛悦榕庄的问候！ 感谢您选择我们的度假村为您最近的假期目的地。我很高兴地阅读到您和您的家人和我们在一起拥有了一段美好的度假时光，能够超过您的期望。我很高兴, 您能够满意您的泳池别墅并且喜欢我们风景优美的地理位置。 我已经与我们的整个团队分享了您的反馈赞美。这些能够激励我们团队继续为客户提供最高标准的服务，这也是我们品牌的一贯标准。 另外我感到很遗憾,您觉得我们度假村的地理位置远离餐饮，购物和娱乐场所。事实上,我们隐蔽的位置其实就坐落在拉迈，离主要枢纽查汶之间只需25分钟车程。为了方便我们的客人,酒店每天为客人提供两次免费的班车前往这些地区。 Alfred，再次感谢您选择我们度假村,我们将很荣幸能够再次欢迎您的光临。 随着亲切的问候， REMKO Kroesen 总经理

Dear Valued Guest, Thank you for staying with us during your recent travels to Samui and for sharing your comments. I am delighted to read that you found our resort to be the perfect haven of relaxation and that your stay was a memorable one. As a Banyan Tree property, we take pride in delivering the highest standards of service and it is wonderful that you felt the warm, attentive service from our entire team. I have already shared your comments with all as recognition for their dedication toward serving our guests. Thank you once again for staying with us and it would be our sincere pleasure to welcome you back to Banyan Tree Samui, your Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager

亲爱的WENHAO， 谢谢您在最近的假期选择入住我们度假村。这是伟大的，我们的幽静又便捷的地理位置与我们的团队周到的服务相结合超越了您的期望，为您和您的家人提供了一段愉快的假期。 WENHAO，再次感谢您选择我们苏梅岛悦榕庄。我希望我们能够有机会再次欢迎您和您家人的再次光临。 亲切的问候， REMKO Kroesen 总经理

Dear christabel, Greetings from Banyan Tree Samui! Thank you for your first visit to Samui and for your generous comments regarding each part of your tropical getaway including the comfort of your villa, the scenic views of our bay, the tranquility found amid our private bay and the service from our entire team. It is their commitment to service excellence which creates experiences such as yours and I have already shared your feedback with them to recognize the quality of service, professionalism and attentiveness delivered during your stay. christabel, thank you once again for choosing Banyan Tree Samui. It would be our pleasure to welcome you back and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager

亲爱的r， 来自苏梅岛悦榕庄的问候！ 感谢您选择我们的度假酒店来度过您的假期。 我很荣幸了解到从我们的私人海滩优美的自然风光以及我们的热情，真诚的服务相结合能够为您提供一段难忘的假期。 我很遗憾地读到您在入住期间经历过的缺憾;但是从您的反馈意见中，我相信这些缺憾并没有折损您在我们这里的整体享受。 r，再次感谢您和您的家人选择我们度假村。我们期待着能够再次欢迎您的光临。 亲切的问候， REMKO Kroesen 总经理

亲爱的HappyLife和Sweetcandy， 感谢您再次选择我们悦榕庄。我很高兴的了解到我们能够满足您延迟退房的要求，并根据您的情况为您提供满三天的入住，以便为您创造一个难忘的时光。这将是我们的荣幸能够继续欢迎您的光临。 亲切的问候， REMKO Kroesen 总经理

I am glad that you found our location to be peaceful and private; however, it is unfortunate to read of your displeasure with the cuisine as well as the inconveniences with the electricity. Typically, electricity as well as both Wi-Fi and TV remain stable as we have two generators to support our resort. I hope we have the chance to welcome you back in the future. Best regards

Dear Alex, Thank you for making our resort your holiday destination and for sharing your comments. I am delighted that your pool villa provided the perfect setting to awaken to scenic views and that our resort delivered the tropical getaway you were seeking. Alex, thank you once again for choosing Banyan Tree Samui as your holiday destination. We anticipate welcoming you back in the future for another relaxing and rejuvenating holiday. With kind regards, Remko Kroesen General Manager

Dear YUI, Greetings from sunny Samui! Thank you for making our resort your holiday destination. As a Banyan Tree property, we strive to deliver service touchpoints at every opportunity and it is fantastic that you felt these upon arrival to the airport through to the check-in at our Lobby Lounge and during your entire stay. It is great that your family enjoyed the comfort and privacy of your pool villa and had a relaxing time swimming in the spacious private pool. Our private beach certainly provides an ideal location to unwind as well as to explore our in-house reef. As you’ve detailed, the waters of our bay are relatively shallow for the first 20-30 metres before dropping off to deeper depths. With minimal waves, it is truly a great place for children and adults alike to snorkel and observe the marine life or to take a leisurely ride on any of our complimentary marine equipment. YUI, thank you once again to you and your family for choosing Banyan Tree as your Sanctuary for the Senses. It would be our pleasure to welcome your family back for a future holiday on Samui. With kind regards, Remko Kroesen

Dear shaobo, Thank you for choosing Banyan Tree Samui for your holiday and it is great to learn that you enjoyed your time spent with us. We would be thrilled to welcome you once again in the future. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Greetings from Banyan Tree Samui! Thank you for making our resort your holiday destination for your recent getaway. It was a delight to have you with us and to be of service to you. I am pleased to read that you found our resort to be beautiful and that you enjoyed the exceptional views on offer from throughout the resort. Our culinary team work hard to deliver a wide selection of cuisine and it is great that you were able to dine at our restaurants during your stay. Thank you once again for your stay and it would be a pleasure to welcome you back in the future. With kind regards, Remko Kroesen General Manager

Dear 沈(TW) 來自陽光蘇梅島的問候! 感謝您選擇蘇梅悅榕庄為您此次假辭的下榻酒店。希望您有個舒適及放鬆的假期與對沒有完全府何您的期許感到抱歉。在此誠摯的邀請您再度光臨蘇梅悅榕庄。 最真摯的問候 Remko Kroesen 總經理

尊敬的顧客, 感謝您選擇蘇梅悅榕庄為您的下榻酒店以及分享寶貴的意見。很高興得知您享受別墅的舒適，酒店的寧靜及悠閒的環境也享受了私人海灘的設施。再次感謝您也歡迎您再度光臨。 真摯的問候, Remko Kroesen

尊敬的顧客, 感謝您選擇蘇梅悅榕庄為您本次假期的下榻酒店，我很高興得知您有一個舒適及放鬆的假期。再此悅榕庄酒店，我們已透過熱情及細心來提供高水準服務為傲。這將是我們最大的榮幸來邀請您再次光臨蘇梅悅榕庄酒店，讓我們再次為您創造美好回憶。 真誠的問候, Remko Kroesen 總經理