住宿設施服務

香港 W 酒店的評價

5 out of 5
香港 W 酒店
柯士甸道 1 號, 九龍站, 九龍

評價

9.0

卓越

10 分評分,優異;1000 則評價中有 635 則" "
8 分評分,不錯;1000 則評價中有 272 則" "
6 分評分,一般;1000 則評價中有 52 則" "
4 分評分,欠佳;1000 則評價中有 28 則" "
2 分評分,很差;1000 則評價中有 13 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

RUOKAI

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
浴室沐浴用品使用非常不方便。
於 2024 年 2 月住了 1 晚
W Hong Kong 於 2024年2月20日的回應
親愛的RUOKAI,感謝您利用寶貴的時間給予我們意見及指教,讓我們能不斷進步,對於浴室用品使用不方便,我們深感抱歉。 我們定會繼續努力為您做得更好。 期待於不久的將來再次迎接您們的來臨!香港W酒店總經理Matthias Vogt敬上

10/10 優異

??

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 1 月住了 1 晚
W Hong Kong 於 2024年2月16日的回應
Hello Guest,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Wenming

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Ok
於 2024 年 1 月住了 3 晚
W Hong Kong 於 2024年1月22日的回應
Hello Wenming,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很差

SOMCHAI

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
W Hong Kong 於 2024年1月9日的回應
Hello SOMCHAI,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes, Matthias Vogt, General Manager

10/10 優異

chiyang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
W Hong Kong 於 2023年12月11日的回應
Hello chiyang,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯

Chi Ho

讚好:整潔度和職員與服務
I stayed in W hotel HK many times in many years. The staffs are much friendly and helpful this time then earlier in the year! However, the repairing and replacements of facilities is slow and not up to the hotel’s standard. I am happy to see it get back to it’s standard although the progress is slower than other hotels.
於 2023 年 11 月住了 3 晚
W Hong Kong 於 2023年11月20日的回應
Hello Chi Ho,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很差

C.Y

於 2023 年 10 月住了 2 晚
W Hong Kong 於 2023年11月1日的回應
Hello C.Y,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes, Matthias Vogt, General Manager

10/10 優異

Daw Min

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
W Hong Kong 於 2023年11月1日的回應
Hello Daw Min,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Fung

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
W Hong Kong 於 2023年9月19日的回應
Hello Fung,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Fung

於 2023 年 9 月住了 3 晚
W Hong Kong 於 2023年9月18日的回應
Hello Fung,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

YIU CHOR

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
good
於 2023 年 9 月住了 1 晚
W Hong Kong 於 2023年9月18日的回應
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯

Ming En

於 2023 年 9 月住了 2 晚
W Hong Kong 於 2023年9月18日的回應
Hello Ming En,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Hiu Yu

於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月2日的回應
Hello Hiu Yu,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

YIU CHOR

讚好:整潔度和住宿狀況
good
於 2023 年 7 月住了 1 晚
W Hong Kong 於 2023年7月21日的回應
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

YUEH YING

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
W Hong Kong 於 2023年7月21日的回應
Hello YUEH YING,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯

jay

讚好:整潔度、職員與服務和住宿狀況
nice place to stay
於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月27日的回應
Hello jay,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

YIU CHOR

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月27日的回應
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

6/10 一般

YIU CHOR

於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月16日的回應
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Hang Yeung

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Matthias Vogt 於 2023年6月16日的回應
Hello Hang Yeung ,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

PANG MEI

於 2023 年 4 月住了 1 晚
Matthias Vogt 於 2023年6月16日的回應
Hello PANG MEI,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很差

Zhengfeng

於 2023 年 4 月住了 3 晚
Matthias Vogt 於 2023年6月16日的回應
Hello Zhengfeng,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes,Matthias Vogt, General Manager

10/10 優異

ho yin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Matthias Vogt 於 2023年6月16日的回應
Hello ho yin ,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Su chao

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間昏暗建議可以明亮一些,海景房實在有點醜
於 2023 年 4 月住了 2 晚
Matthias Vogt 於 2023年4月27日的回應
親愛的Su chao,感謝您利用寶貴的時間給予我們意見及指教,讓我們能不斷進步,對於未能為您創造理想的體驗,我們深感抱歉。我們會將您的意見反映給團隊,定必努力提升服務質素,讓您下次再度光臨香港W酒店時能享受到更佳的酒店房間。謝謝!香港W酒店總經理Matthias Vogt敬上

10/10 優異

Chi

於 2023 年 4 月住了 1 晚
Matthias Vogt 於 2023年6月16日的回應
Hello Chi,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 優異

Yuk Sing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Matthias Vogt, General Manager 於 2023年3月28日的回應
Hello Yuk Sing, We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

4/10 欠佳

Chi Ho

家人同遊, 商務旅客
讚好:整潔度
不滿:職員與服務
Some staffs served as SOP to only get the job done instead of showing professional standard as the hotel is supposed to be.
於 2023 年 3 月住了 4 晚
Matthias Vogt, General Manager 於 2023年3月20日的回應
Hello Chi Ho,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the mean time, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes,

10/10 優異

Yuet hang

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 2 月住了 1 晚
Matthias Vogt, General Manager 於 2023年3月1日的回應
Hello Yuet hang,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

8/10 不錯

Chih-Fang

於 2023 年 2 月住了 3 晚
Matthias Vogt, General Manager 於 2023年2月13日的回應
Hello Chih-Fang,Thank you for your kind message! We sincerely appreciate the trust and confidence you have in us. Please do visit us again for another awesome stay!

8/10 不錯

CHI PUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
紙巾打結
洗手盆的盒紙巾一拉就是打結,無法拉出。
於 2023 年 1 月住了 2 晚
香港W酒店總經理Matthias Vogt 於 2023年2月7日的回應
親愛的顧客,感謝您對本酒店提供的寶貴意見。我們承諾會一直提升酒店質素,期待在不久的將來能再次為您服務。

8/10 不錯

JONG KYU

於 2023 年 1 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello JONG KYU,Thank you for choosing W Hong Kong. We hope you had an enjoyable stay and we look forward to welcoming you again!

10/10 優異

yin ha

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello yin ha,Thank you for staying with us. We hope you had an enjoyable stay and we look forward to welcoming you again!

6/10 一般

Dennis

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello Dennis,Thank you for staying with us and we hope to see you again.

10/10 優異

Andy Zung Ching

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello Andy Zung Ching,Thank you for staying with us! Hope you had an amazing stay and we can't wait to see you again!

6/10 一般

CHI HIM

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello Roland,Thank you for choosing W Hong Kong. We hope you had an enjoyable stay, look forward to seeing you soon!

10/10 優異

SHUN LEONG

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日的回應
Hello SHUN LEONG,Thank you for staying with us! We hope you had an enjoyable stay,look forward to seeing you soon again!

10/10 優異

wai kuen

於 2022 年 11 月住了 1 晚

8/10 不錯

Wing Yi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間內的景點十分一流
於 2022 年 11 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 2 晚

8/10 不錯

CHI SING

於 2022 年 11 月住了 1 晚

2/10 很差

Kong Lung Ken

於 2022 年 10 月住了 1 晚

10/10 優異

KA HO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
難忘的體驗和熱情款待
於 2022 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

Wai ho

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚

6/10 一般

Tsz Kwan

親子同遊
讚好:整潔度和職員與服務
沒有泊車優惠,食品一般
於 2021 年 12 月住了 2 晚

8/10 不錯

Ngan Kwan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
对設施及整潔情況大致滿意,但有改進空間。
於 2021 年 12 月住了 1 晚

8/10 不錯

Lai Ha

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

8/10 不錯

Wai Ting

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚

8/10 不錯

WANGHO

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

Ngai Lun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚