Staff are friendly and helpful. Our package included a free rub massage however we have been told that the outsourced service supplier was close during our stay, hence we couldn't redeem the free massage. Hotel staff reacted quickly and help arranged the massage in our room. We highly appreciate it. Breakfast is fine, not many choices but taste good. Location is awesome, in between Dang Wangi and Medan Tuanku station, you can easily take the ride. The vibes nearby hotel are so good, some bars with live band and popular eateries.