門廊

庫塔茵那大酒店 (CHSE 認證)的評價

4 out of 5
庫塔茵那大酒店 (CHSE 認證)
Jl Pantai Kuta No 1 Kuta, Br. Pande Mas, Kuta, Bali

評價

8.2

很好

10 分評分,優異;1004 則評價中有 390 則" "
8 分評分,不錯;1004 則評價中有 401 則" "
6 分評分,一般;1004 則評價中有 137 則" "
4 分評分,欠佳;1004 則評價中有 45 則" "
2 分評分,很差;1004 則評價中有 31 則" "

8.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

7.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

JING

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不错! 出差都住
於 2023 年 7 月住了 2 晚
Lisa - Grand Inna Kuta 於 2023年7月18日的回應
Dear Jing, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn about your entire stay with Grand Inna exceeded your expectation and leave a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Grand Inna Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

2/10 很差

真實旅客

讚好:整潔度
inflexible service
the duty manager is not helpful at all
於 2019 年 1 月住了 3 晚
Elita 於 2019年4月15日的回應
Thank you for your review and we apologize for the inconvenience that you had during stay. This has been addressed to related department and we will improve our customer service. Thank you for your feedback.

8/10 不錯

lau

讚好:職員與服務和住宿狀況
沙灘出遊為首的好旅店
位置極近Kuta 沙灘 一出門口轉彎直達 跟Kuta 巿集有大約十分鐘路程 遠近來說還好 但不要太在意就好了 住宿方面 環境比想像的好 有點舊但整體都整潔 只是花灑水壓有點飄忽 時大時小 熱暖不一 早上早餐不錯 應有盡有 這間酒店外國人佔數比較重 少了中國亞洲等旅客 比較像旅遊
於 2018 年 5 月住了 1 晚
Elita 於 2018年6月4日的回應
Thank you for your review and the score and glad that you enjoyed your stay with us. We are looking forward to welcoming you back again in the future.

10/10 優異

Whitney (HK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel, you can walk to the beach .
Near Beach. You can walk to the beach directly without going out the hotel.
於 2017 年 7 月住了 3 晚

6/10 一般

Chen

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
地點位置極佳飯店很大但是設備老舊房間蚊子很多

6/10 一般

Jamie

讚好:職員與服務
不滿:住宿狀況
Hotel by the beach.... what is the point ?!
Booked through Expedia 1.5 months beforehand, but the hotel suddenly decided to have beach front pool renovation with only 5 day short notification. Expedia customer service totally ignored my hotel refund/ change request. I was forced to got to a construction site for vacation. Bad points for Grand Inna Hotel: (1) beach front pool under renovation till end of May 2017 with only 5 day prior notice. (2) breakfast restaurant just overlooking the renovation site with noise & dust starting at 9am rather than hearing the sound from sea waves (3) Old wing (Bali wing) is at most a three star hotel (4) The Sunken pool at old wing is very hot and lack shades (5) Superior pool view room just got a small concrete balcony & it's not pleasant to sit outside (6) The room got not enough illumination especial in the bathroom over the mirror side (7) The interconnection room at the end of the corridor has two interconnecting doors on both side of the room which are thin and you can hear the neighbouring guest's coughing and talking. (8) Shower area has no door and the shower curtain is too short to prevent flooding the floor of the bathroom (9) the main door in the interconnecting room has no security hole (10) the wifi connection is not strong and steady with intermittent drop out (11) the corridor in Bali wing is like a sauna area as all the split type air conditioner unit are facing the patio, you will get more sweaty while walking to and from your room

8/10 不錯

YUET CHUN

讚好:整潔度、職員與服務和住宿狀況
地點不錯的酒店 但卻有嚴重的缺點
地點不錯 但房間設施偏舊 對面房間有工程進行中 建築材料和泥水放在路中間 影響了我當下之渡假心情

10/10 優異

Myline

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our 3rd time staying here and this time we bought my mother in law and sister in law. They enjoyed it that much they have rebooked for Dec 2024. Great work guys!
於 2024 年 3 月住了 7 晚

10/10 優異

Ruth

家人同遊, 親子同遊
讚好:整潔度和設施服務
Lovely position. Caring staff Great facilities Have stayed here many times and will return again
於 2024 年 3 月住了 11 晚
Lisa - Truntum Kuta Bali 於 2024年3月29日的回應
Dear Ruth, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

8/10 不錯

Deniz Seda Ercan

於 2024 年 3 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年3月29日的回應
Dear Deniz Seda, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future. Kind regards,

10/10 優異

Genevieve

讚好:整潔度、職員與服務和住宿狀況
No
於 2024 年 2 月住了 6 晚
Lisa - Truntum Kuta Bali 於 2024年3月6日的回應
Dear Genevieve, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

Laura (Gnangara)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location great, on the beach, heaps of eateries, massage, breakfast was good. Staff very friendly and helpful. The only thing that was a little annoying was if you forgot to put a tab to your room you had to pay when at the pool. Otherwise would stay again.
於 2024 年 2 月住了 5 晚
Lisa - Truntum Kuta Bali 於 2024年3月6日的回應
Dear Laura, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our beachfront location, the variety of eateries, and the relaxing massages. We appreciate your kind words about our friendly and helpful staff.We apologize for any inconvenience regarding the payment system at the pool. We will certainly look into this issue to improve the overall guest experience.We look forward to welcoming you back for another stay in the future. Thank you for choosing to stay with us!Kind regards,

8/10 不錯

julie

家人同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel, right on the beach. All large pools with plenty of room to sit. If I had a negative it would be the location right up the beach end of Kuta you always seem to have a lot of traffic to get through to go to Legion to Seminyak.
於 2024 年 2 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年3月6日的回應
Dear Julie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our lovely hotel and our large pools right on the beach.We appreciate your feedback concerning the location and the traffic in the area. We understand that the heavy traffic going to areas like Legian and Seminyak can be inconvenient at times. Rest assured, we are always looking for ways to improve our guest experience. We hope to have the opportunity to welcome you back to Truntum Kuta Bali in the future and provide you with an even better stay.Thank you again for choosing our hotel.Kind regards,

10/10 優異

Valerie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is wonderful. It's close to the beach, shopping, restaurants and massages. There are spa treatments in the hotel, but if you want a lower price, go to the places on the street. The rooms are a nice size and the hotel offers a really nice buffet breakfast. Staff are very nice and helpful.
於 2024 年 2 月住了 8 晚
Lisa - Truntum Kuta Bali 於 2024年3月6日的回應
Dear Valerie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

Gregory

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were very happy with our stay.
於 2024 年 2 月住了 5 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Gregory, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

6/10 一般

Jonathon

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
This is an old run down property. With the ceilings and roofs around the property, especially near the pool, looking like it could collapse at any moment. The price is cheap compared to other hotels. For 1x week stay, it is cheaper than the hard rock hotel 50 metres away , by $400 AUD. I wish I had paid the extra $400 I suppose you get what you pay for.
於 2024 年 2 月住了 8 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Jonathon, Thank you for your feedback. We are sorry to hear that you were not satisfied with your experience at our property. We appreciate your honesty and will take your suggestions into consideration for future improvements. We strive to provide a comfortable and safe environment for all of our guests and we apologize if we fell short of meeting your expectations. We understand that some aspects of our property may be outdated, but we are constantly working to make necessary upgrades and renovations. We hope you will give us another chance in the future to show you the improvements we have made. Thank you for choosing to stay with us and look forward to welcoming you back. Kind regards,

10/10 優異

Allan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We used the discount for food and spa services. It was excellent. We would definitely visit again
於 2024 年 2 月住了 5 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Allan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

joel

於 2024 年 2 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年3月29日的回應
Dear Joel, Dear Ruth, Thank you so much for your great rating of Truntum Kuta Bali. We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

6/10 一般

Katarina

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Towels and hand towels ,need replacing immediately very bad ,towels are only half the size of normal towel
於 2024 年 2 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Katarina, We apologize for the inconvenience you experienced with our towels and hand towels. We strive to provide high-quality amenities for our guests, and it is disappointing to hear that we fell short in this instance.Please rest assured that we have taken your feedback seriously and we will be addressing the issue immediately. We will be replacing the towels with ones that are of proper size and meet our standards for guest comfort.Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future. We are looking forward to welcoming you back. Kind regards,

4/10 欠佳

Dennis

讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
not the room
於 2024 年 2 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

Steven James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our second stay with Truntum and loved the easy going clean rooms friendly staff and it’s close to everything
於 2024 年 2 月住了 12 晚
Lisa - Truntum Kuta Bali 於 2024年2月27日的回應
Dear Steven James, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 12 晚
Lisa - Truntum Kuta Bali 於 2024年2月14日的回應
Dear Thomas, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

Aleksandar

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, good service!
於 2024 年 1 月住了 7 晚
Lisa - Truntum Kuta Bali 於 2024年2月8日的回應
Dear Aleksandar, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 優異

Peter

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 2 月住了 1 晚
Lisa - Truntum Kuta Bali 於 2024年2月8日的回應
Dear Peter, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 優異

Gail

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Fantastic location great staff
於 2024 年 1 月住了 6 晚
Lisa - Truntum Kuta Bali 於 2024年2月8日的回應
Dear Gail, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

4/10 欠佳

Michelle

家人同遊
不滿:整潔度、設施服務和住宿狀況
The property was to big for a disabled person No directions I checked out the second day I got there into another hotel
於 2024 年 1 月住了 15 晚
Lisa - Truntum Kuta Bali 於 2024年2月8日的回應
Dear Michelle, Thank you for taking the time to share your feedback. We deeply apologize for any inconvenience and disappointment you experienced during your recent stay with us.We regret to hear that we were unable to meet your specific accessibility needs. Our utmost priority is to ensure that every guest has a comfortable and enjoyable stay, and we apologize if this was not the case for you. We understand the importance of providing accurate information regarding our property's accessibility features, and we apologize for any confusion or lack of clear directions provided.We value your feedback and your experience will be discussed with our team to address any deficiencies and prevent similar situations from reoccurring. We genuinely appreciate your understanding and patience in this matter.Once again, we apologize for any inconvenience and thank you for bringing these concerns to our attention.We do hope to have the opportunity to welcome you back in the future. Kind regards, Management

8/10 不錯

Shaun

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Central property. Great location. Very quiet many people from Australia aren’t staying in Kuta anymore. A lot of Indians and Muslims. Lovely staff, good for the price and great location.
於 2024 年 1 月住了 10 晚
Lisa - Truntum Kuta Bali 於 2024年1月31日的回應
Dear Shaun, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

Caoirse

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 8 晚
Lisa - Truntum Kuta 於 2024年1月22日的回應
Dear Caoirse, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

6/10 一般

Karim

家人同遊, 親子同遊
讚好:整潔度、職員與服務和設施服務
Breakfast was below average
於 2024 年 1 月住了 8 晚
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Karim, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 不錯

Patricia

家人同遊
讚好:整潔度、職員與服務和設施服務
於 2024 年 1 月住了 9 晚
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Patricia, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 不錯

Karim

家人同遊, 親子同遊
讚好:整潔度、職員與服務和設施服務
Its an excellent location hotel right in the heart of Kuta and door step to the beach. Property Conditions: Staff Excellent service always happy. 3 pools highly recommended stay Poolside rooms in front of Kelapa Pool. Rooms are rundown otherwise clean. No iron and tea and coffee sachets are disgusting. Food: Breakfast is average not flashy and not to much Hot options for Westerners. Sausages no taste and other cold options not flavourful at all. Don’t expect 5 star quality buffet, for the 8 nights we stayed Ill rate it 3 star. Dinner and room service Options, food was excellent and cheap. Big comparison to breakfast. You must try to tenderloin outstanding. SPA service: Waste of money and very inexperienced staff. Massage services was very low never again. Overall would I come back Ill might say maybe but not definite until some changes to breakfast and room conditions.
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Karim, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our excellent location and happy staff. We apologize for any inconvenience you experienced with the condition of our rooms. We strive to maintain cleanliness and will ensure that any necessary improvements are made.Regarding the lack of iron and unpleasant tea and coffee sachets, we apologize for any disappointment caused. We understand the importance of these amenities and will take your comments into consideration for future improvements.We regret that our breakfast did not meet your expectations. We value your feedback and will review our hot and cold options to cater better to our Western guests. Rest assured, we will make the necessary adjustments to improve the flavor and quality of our breakfast buffet.On a positive note, we are glad to hear that you enjoyed our dinner and room service options. Our kitchen team works hard to provide excellent and affordable food options for our guests. We appreciate your kind words regarding the outstanding tenderloin.We apologize for any disappointment with our spa services. We strive to provide a high level of professionalism and skill. Your feedback helps us to improve and we will address this issue with our spa team to ensure a better experience for our guests in the future.We appreciate your consideration of returning to our hotel in the future. We take your feedback seriously and will continue to make improvements to our breakfast and room conditions. Thank you for bringing these matters to our attention.We value your feedback and hope to have another opportunity to welcome you back and provide you with a better experience.Kind regards,

10/10 優異

KAORU

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
スタッフの対応が温かくて最高。 プールが3つあるので、1日いても飽きない。 ビーチフロントで、海もシームレスに楽しめる。
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Kaoru, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 優異

Maika

讚好:整潔度、職員與服務、設施服務和住宿狀況
施設は少し古めに感じました。特に蛇口、水周りは若干ですが古さを感じました。お部屋は広々してて過ごしやすかったです。 スタッフの方が本当にフレンドリーで毎回、ホテルに帰る度に日本語でこんばんはなどと挨拶してくださり、気持ちが良かったしアットホームさを感じました。 タクシーをエントランスまで呼んでいたのですが、毎回スタッフの方が車の扉を開けてくださいました。 ビーチの真横のホテルなのですぐにホテルに行けてよかったし、立地は良かったです。 私自身は滞在中騒音に悩まされることは無かったです。
於 2024 年 1 月住了 2 晚
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Maika, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our rooms spacious and comfortable. It's our goal to make sure every guest feels at home, so we're delighted to hear that our staff greeted you in Japanese and made you feel welcome.We apologize if you found some areas of our facility to be a little old. We are continuously working on updating and improving our amenities to provide a better experience for our guests.We appreciate your kind words about our staff. It's great to know that their helpfulness, such as opening the door for you and assisting with transportation, made your stay more convenient. We will pass along your compliments to our team.We're also pleased to know that our location near the beach was convenient for you. The serene surroundings make for a peaceful stay.Thank you for mentioning that you weren't bothered by any noise during your stay. We understand that noise can vary depending on individual preferences, and we strive to provide a relaxing environment for all guests.Once again, we appreciate your review and we hope to have the opportunity to welcome you back in the future. Kind regards,

8/10 不錯

James

讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall enjoyed our stay at truntum. Buffet breakfast is adequate, but could be improved, a few meals were disappointing. Room TV had poor reception. Staff were extremely polite and friendly. Rooms are basic, but again adequate. Location is great.
於 2023 年 12 月住了 13 晚
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear James, Thank you for choosing to stay at Truntum Kuta and for taking the time to share your feedback. We appreciate that you enjoyed your overall stay with us and found our staff polite and friendly.We apologize for any disappointment caused by the buffet breakfast not meeting your expectations. We will take your feedback into consideration and work towards improving this aspect of our service.Regarding the meals that you found disappointing, we apologize for any inconvenience caused. We strive to provide a high standard of culinary experience for our guests and we appreciate your feedback which helps us identify areas for improvement.We apologize for the poor TV reception in your room. We will investigate this issue and take appropriate measures to ensure that all our guests have a seamless and enjoyable TV viewing experience.We are pleased to know that you found our rooms to be adequate. As we continuously aim to enhance our guests' experience, we will keep your feedback in mind as we plan for any future improvements.Lastly, we are glad to hear that you liked our location. We are fortunate to be situated in a convenient area that allows easy access to various attractions.Once again, thank you for your valuable feedback. We truly appreciate your patronage and look forward to welcoming you back to Truntum in the future, where we will strive to surpass your expectations.Kind regards,

8/10 不錯

Sharon

讚好:整潔度和職員與服務
it was a convenient location for what we needed. the service was very good , but you needed atmosphere around the pools like entertainment or activities. the beach front pool bar should be opened .
於 2024 年 1 月住了 6 晚
Lisa - Truntum Kuta 於 2024年1月22日的回應
Dear Sharon, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and enjoyed the excellent service we provided.Regarding your suggestion about providing more atmosphere around the pools with entertainment or activities, we appreciate your input. We strive to continuously improve our offerings to enhance our guests' experience. Rest assured, we will evaluate the possibility of incorporating more entertainment or activities to create a livelier atmosphere around our beautiful pools.Regarding the beachfront pool bar, we understand that its closure may have affected your overall experience. We apologize for any inconvenience caused. We are currently reassessing the options to ensure that it remains open for the enjoyment of our guests.Thank you once again for sharing your thoughts with us, as it allows us to better understand how we can meet and exceed the expectations of our valued guests. We hope to welcome you back soon for an even more memorable stay.Kind regards,

8/10 不錯

sharon

於 2024 年 1 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2024年1月31日的回應
Dear Sharon, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

4/10 欠佳

Matt

讚好:設施服務和住宿狀況
不滿:整潔度
The location and pools are excellent. The price is right for what you get but I’ve gotten better for the price in the area if you don’t want to be on the beach. The rooms are in bad shape and lots of deferred maintenance especially all of the bathroom fixtures. I’d stay if location, beach and pools are your thing. If you want a nice room then I’d stay somewhere else.
於 2023 年 12 月住了 1 晚
Lisa - Truntum Kuta Bali 於 2024年1月9日的回應
Dear Matt, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our excellent location and pools. Our team works diligently to provide our guests with a memorable experience.However, we are sorry to hear that you found the rooms to be in bad shape and noticed deferred maintenance, particularly with the bathroom fixtures. Your comments have been noted, and we will make sure to address these areas for improvement.We understand the importance of a well-maintained and comfortable room for our guests, and we apologize for any inconvenience this may have caused during your stay. We appreciate your honesty and will use your feedback to guide us in enhancing our accommodations.Should you decide to visit us again, we would be delighted to welcome you back and provide you with an improved experience. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Kind regards,

8/10 不錯

CHIKA

於 2023 年 12 月住了 2 晚
Lisa - Truntum Kuta Bali 於 2024年1月22日的回應
Dear Chika, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 優異

Roberto

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ottima struttura
於 2023 年 12 月住了 6 晚
Lisa - Truntum Kuta Bali 於 2024年1月9日的回應
Dear Roberto, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stayKind regards,

10/10 優異

Novie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Lisa - Truntum Kuta 於 2023年12月29日的回應
Dear Novie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay.

10/10 優異

Mike

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was very homey, staff very courteous & accomodating.Location right at Kuta beach.
於 2023 年 12 月住了 4 晚
Lisa - Truntum Kuta Bali 於 2023年12月21日的回應
Dear Mike, Thank you for your kind review of Truntum Kuta Bali. We are thrilled to hear that you found our hotel to be homey and that our staff provided exceptional service. Our convenient location near Kuta Beach adds to the overall experience. We hope to welcome you back soon for another fantastic stay!Regards,

10/10 優異

Rachael Narelle

家人同遊, 伴侶同遊
讚好:整潔度和設施服務
Love this place great sevice all round 2nd time there be back
於 2023 年 12 月住了 6 晚
Lisa - Truntum Kuta Bali 於 2023年12月18日的回應
Dear Rachael Narelle, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

2/10 很差

James

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務和住宿狀況
It’s by far a terrible hotel. My journey to a terrible evening began with a friend's glowing recommendation of Trumtum Kuta Bali. I presented my booking reservation itinerary at the front desk, where it seemed more like a game show of passing my phone around than a check-in process. Eventually, I landed at the actual receptionist, who was pleasant enough. After a bit of back-and-forth, they assigned a concierge to escort me to room 2109, hidden in a place fit for a treasure hunt. The concierge, let's call him the 'Tour Guide Extraordinaire,' stopped mid-walk to engage in a chat while I waited patiently, feeling like a lost soul in a labyrinth. I embarked on my elevator escapade, exploring floors like a contestant on "Find the Room." Sadly, my quest ended with no room in sight. As I made my way back to the reception, lo and behold, there's Tour Guide Extraordinaire having a reunion with his chat buddy - the déjà vu struck hard. Trumtum Kuta Bali: where rooms play hide-and-seek, concierges have their social hour, and guests get a front-row seat to the Staff Chronicles. Who needs a refund when you've experienced the Trumtum Staff Shenanigans firsthand?
於 2023 年 12 月住了 1 晚
Lisa - Truntum Kuta Bali 於 2023年12月18日的回應
Dear James, Thank you for taking the time to provide feedback regarding your recent stay at Truntum Kuta Bali. We apologize for any inconvenience you experienced during the check-in process and the confusion in locating your room. This is certainly not the standard of service we strive to provide.We deeply regret that you had to wait and feel like a lost soul during your time with us. Rest assured, we will address this issue with our team to ensure it does not recur in the future. Our guests' satisfaction and comfort are our top priority, and we apologize for falling short of delivering on this during your stay.We appreciate you bringing your concerns to our attention and offering insights into your experience. We value feedback from our guests as it helps us to identify areas in need of improvement. We sincerely apologize that your stay did not meet your expectations.Once again, we apologize for the inconvenience you encountered and for not meeting your expectations. We appreciate your feedback and hope to have the chance to welcome you back in the future for a much-improved experience.Kind regards,

10/10 優異

Jean Pascal

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel très agréable, 3 belles piscine, chambre spacieuse, literie incroyable, lit très large, personnel vraiment super chou… comme tous les balinais quoi :-) Petit déjeuner buffet super choix, au bord de la plage. Je recommande vivement Message for staff ! Just careful with pillow ! Many yellow stain, change or clean it :-)
於 2023 年 12 月住了 7 晚
Lisa - Truntum Kuta Bali 於 2023年12月18日的回應
Dear Jean Pascal, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

nancy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great!
於 2023 年 11 月住了 3 晚
Lisa - Truntum Kuta 於 2023年12月7日的回應
Dear Nancy, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

Dennis (Thamesford)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely staff.
於 2023 年 11 月住了 3 晚
Lisa - Truntum Kuta 於 2023年12月7日的回應
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

Jyri

於 2023 年 11 月住了 2 晚
Lisa - Truntum Kuta Bali 於 2023年12月18日的回應
Dear Jyri, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 優異

Lan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good location, very friendly staff, nice breakfast with a lots of foods , next time I have a request not close to the swimming pool it is noisy when you are in your room . Didn’t know where it the room when I book
於 2023 年 11 月住了 11 晚
Lisa - Truntum Kuta 於 2023年12月7日的回應
Dear Lan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

LISA

於 2023 年 11 月住了 6 晚
Lisa - Truntum Kuta Bali 於 2023年12月18日的回應
Dear Lisa, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 不錯

Christopher

讚好:整潔度和職員與服務
於 2023 年 11 月住了 5 晚
Lisa - Truntum Kuta 於 2023年12月7日的回應
Dear Christopher, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,