6/10 一般
Sandra
2024年1月7日
讚好:整潔度
不滿:設施服務和住宿狀況
I booked two days before arrival as a solo traveller. I received an email the morning of arrival to tell me that the leisure Centre wasn't open. I called them to be told that it was closed , probably for the duration of my two night stay. I explained that I was unhappy with this and only booked because I wanted to use the pool etc. Eventually they made enquiries and organised a complimentary use of the pool in another hotel. However I had to book a time and it was only available until 6.30 pm..I would have liked to have use in the evening. The only option open to me was to use it the following morning until lunchtime, as it closed for lunch. This conversation was going on as I was travelling to the hotel. They upgraded me to a suite, which was nice. Breakfast was not included in my package.
I ordered breakfast , room service, on my last day and as there was no pen in the room, I had to use my lipstick to mark what I wanted on the list. I didn't ask for a full Irish breakfast but I got one. And was asked to pay for it on the spot!! There was no butter or jam with the breakfast tray. And when it did arrive I was asked to pay again! Before leaving I paid for a full Irish breakfast as I was told that it was what I got! I arrived at the hotel feeling very annoyed and left feeling the same way. Very disappointed with my stay and would recommend calling before you book to ensure that facilities are available as they do not update their website.
Sandra
於 2024 年 1 月住了 2 晚