Bellissimo hotel di gran fascino in una struttura storica di LAS Palmas. Si ha la sensazione di soggiornare nel vero cuore della vita della città Non solo gli ospiti dell' hotel, ma tantissimi visitatori esterni vengono qui per fruire di tutte le esclusive attività: eleganti e rilassanti bar e ristoranti, piscina , spa. Una location unica all' interno di un enorme, bellissimo parco.Il tutto reso speciale da un servizio professionale e cordiale. Personalmente sono stata davvero piacevolmente sorpresa da un' attenzione speciale in occasione del mio compleanno: tortina e spumante in camera, nonché cambio di camera dopo una notte un po' rumorosa a causa di clienti fastidiosi e maleducati.
Ed in più il gentile e gradito omaggio nella nuova camera di spumante e dolcini e di una messaggio di scuse della responsabile delle relazioni dell' hotel, la squisita sig.ra Soraya, che inoltre ci omaggiava di un ingresso gratuito al giorno alla Spa e dell' accesso all' ultimo piano ( la piscina del rooftop riservata ai clienti Vip ). In questo hotel c' è
davvero un' attenzione speciale al cliente . E per finire un ringraziamento speciale ai cari e disponibilissimi Paula ed Edoardo che ci hanno sempre saputo ascoltare ed aiutare.
Alessandra
於 2024 年 3 月住了 7 晚
6/10 一般
Andre
伴侶同遊
2024年3月13日
讚好:整潔度、職員與服務和設施服務
Unfortunately, we experienced issues with the air conditioning, which did not function during our stay, despite notifying the staff every day.
Andre
於 2024 年 3 月住了 3 晚
10/10 優異
Ahmed
親子同遊
2024年3月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Le service est excellent, le personnel de l’hôtel est très gentil et au petits soins.
Ahmed
於 2024 年 3 月住了 6 晚
6/10 一般
Malcolm (Weymouth)
伴侶同遊
2024年3月10日
讚好:整潔度和住宿狀況
不滿:職員與服務
Beautiful building, over priced and lacking in attention to detail and customer service. Over reliance upon technology which didnt work.
Malcolm
於 2024 年 3 月住了 1 晚
10/10 優異
Thomas
伴侶同遊
2024年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is a beautiful hotel. The room was lovely and the staff were excellent.
Thomas
於 2024 年 3 月住了 5 晚
10/10 優異
Haitienne
家人同遊, 親子同遊
2024年2月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.
Haitienne
於 2024 年 2 月住了 2 晚
10/10 優異
John
2024年2月25日
John
於 2024 年 2 月住了 10 晚
6/10 一般
Antonia
2024年2月17日
讚好:住宿狀況
This is a high end property so was expecting high end service, the room wasn’t ready even though we were allowed to go in, not tea/coffee facilities or mini bar been updated. Other things only little things but forgot the lemon in our gin and tonic, the room service app that they expected you to use wasn’t working so phoned through the order but due to language differences one of the orders was wrong. Asked for some blankets which should have been in our room but weren’t , asked at reception but had to phone 3 hours later as they hadn’t arrived