The hotel is remarkable, in terms of location and services. It is within a few minutes walk from the underground station, making it easily accessible to Heathrow as well as all sightseeing spots. Room size is reasonable as compared to many other hotels in London. The only concern is that there is not enough storage space inside the room. Staff are in general polite and helpful. Breakfast has sufficient choice of food. It can be further improved if the hotel can slightly change the choices every now and then, as for guests like us who stayed there for a week may feel bored with the same food every morning.