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倫敦希斯洛機場凱悅嘉軒酒店的評價

4 out of 5
倫敦希斯洛機場凱悅嘉軒酒店
The Grove, Bath Road, West Drayton, England

評價

9.0

卓越

10 分評分，優異；1975 則評價中有 1275 則" "
8 分評分，不錯；1975 則評價中有 499 則" "
6 分評分，一般；1975 則評價中有 117 則" "
4 分評分，欠佳；1975 則評價中有 46 則" "
2 分評分，很差；1975 則評價中有 38 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

YUCHIH

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Rebecca Front Office Manager 於 2023年12月23日的回應
Dear Yuchih,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Kit Shan

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Rebecca Front Office Manager 於 2023年12月12日的回應
Dear Kit Shan,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Fung Yin Fanny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Rebecca Front Office Manager 於 2023年12月12日的回應
Dear Fung Yin Fanny,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 9 晚
Rebecca Front Office Manager 於 2023年12月7日的回應
Thank you for your review of your recent stay with us and for scoring us 10 out of 10.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Cheuk Wai lambert

讚好：住宿狀況
USB socket doesn’t work
於 2023 年 9 月住了 1 晚
Rebecca Front Office Manager 於 2023年9月30日的回應
Dear Cheuk Wai Lambert,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

SHAO YUAN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Rebecca Front Office Manager 於 2023年9月14日的回應
Dear Shao Yuan,Thank you for your review of your recent stay with us and for scoring us 10 out of 10.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Damien

於 2023 年 8 月住了 1 晚
Rebecca Front Office Manager 於 2023年9月4日的回應
Dear Damien,Thank you for your review of your recent stay with us and for scoring us 10 out of 10.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

2/10 很差

CHAN

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Rebecca Front Office Manager 於 2023年8月28日的回應
Dear Chan,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Hsi Lin

於 2023 年 8 月住了 1 晚
Rebecca Front Office Manager 於 2023年8月16日的回應
Dear Hsi Lin,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 一般

Lap Ki

讚好：整潔度和職員與服務
不滿：住宿狀況
Isolated from the airport, need to travel to the hotel by public bus!
於 2023 年 7 月住了 1 晚
Rebecca Front Office Manager 於 2023年7月24日的回應
Dear Lap Ki,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Kam Hung

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall，good
於 2023 年 5 月住了 2 晚
Rebecca Front Office Manager 於 2023年5月10日的回應
Dear Kam Hung,Thank you for your review of your recent stay with us and for scoring us 4 out of 5.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Sally Lai King

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for short stay
The room is clean and the service is good.
於 2023 年 1 月住了 1 晚
Rebecca Front Office Manager 於 2023年1月26日的回應
Dear Sally Lai King,Thank you so much for your review of your recent stay with us.We are delighted that you had such a great stay.We look forward to welcoming you back again soon.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Victor

於 2022 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really nice stay
Staff are friendly. The room is nice and tidy. The bed is really comfortable.
於 2021 年 8 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度
Clean and all basic things are provided in the room
於 2021 年 5 月住了 1 晚

8/10 不錯

Hou Yu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
Lourdes Perera 於 2021年5月2日的回應
Dear Hou Yu, Thank you very much for taking the time to share your experience with us. Looking forward to welcoming back to our hotel in the future.

10/10 優異

Jane

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The exterior main entrance was not very attractive nor was the exterior waiting area
於 2024 年 4 月住了 1 晚

8/10 不錯

Charles

讚好：整潔度、職員與服務和住宿狀況
Nice, modern hotel near Heathrow. Well appointed room, though a bit on the small side. View of the planes but extremely well insulated so no noise at all.
於 2024 年 4 月住了 1 晚

8/10 不錯

Guy

讚好：整潔度、職員與服務和住宿狀況
Serves its purpose well as an airport hotel. Can be a bit of an issue getting an early morning taxi to the terminals and the car park was wuite restrictive in terms of size for parking but room was comfortable
於 2024 年 4 月住了 1 晚

8/10 不錯

Joseph

讚好：整潔度、職員與服務和住宿狀況
Close to Heathrow
於 2024 年 4 月住了 1 晚

10/10 優異

Kenneth

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very comfortable room to sleep. Very clean enjoyed the gym. Very convenient to Heathrow.
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月18日的回應
Dear Kenneth,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you enjoyed your experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 一般

FERNANDO (los angeles)

讚好：整潔度和住宿狀況
The hotel is kind of near the airport, part of the staff needs to have better customer service making the customers feel welcoming.
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月15日的回應
Dear Fernando,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Emma

讚好：整潔度和住宿狀況
Great for an overnight stay
於 2024 年 2 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月15日的回應
Dear Emma,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great to hear that you enjoyed your stay. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Carolyn

讚好：整潔度、職員與服務和住宿狀況
Easy check-in. Booked through Expedia app.
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月15日的回應
Dear Carolyn,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are glad you found your stay to be so easy. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Oneal

讚好：整潔度、職員與服務和住宿狀況
Neat & Tidy
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Oneal,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

michael

讚好：整潔度、職員與服務和住宿狀況
Excellent stopover hotel when arriving and leaving heathrow
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Michael,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you found our hotel to be an excellent option for your stop over at Heathrow Airport. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Paul

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My go to when I'm traveling from Heathrow. A really friendly welcome. Close to the airport although the shuttle takes almost an hour to get to T5. Can't fault the hotel though. Clean, tidy and modern.
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Paul,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that we are you go to hotel when you are traveling through Heathrow Airport.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

PHILIP

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great airport hotel. No elevator is available in the underground parking garage, so use the drop off parking out front of the hotel to leave your bags before parking!
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Philip,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great that you had such a wonderful stay and we appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Obianuju

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my 3 night stay. Staff is friendly. I love the room and especially the gym. Would definitely be back here again
於 2024 年 4 月住了 3 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Obianuju,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 一般

Leanna

讚好：職員與服務
不滿：設施服務和住宿狀況
Found the rooms dark and dingy…didn’t look that clean. Would not stay there again.
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Leanna,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

sebastian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, super convenient for airport (although only a shittle from airport to hotel and not other way!). Nice spacious, well equipped room with zero noise from outside/airport.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月10日的回應
Dear Sebastian,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you enjoyed your experience with us.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Shelby

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly and helpful staff. Bed and pillows were great. The room was very clean and comfortable and quiet!
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月5日的回應
Dear Shelby,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Aurora

Being close to the airport to avoid delays due to traffic..
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月5日的回應
Dear Aurora,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great to hear that our location was perfect for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 一般

Hillary

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Shuttle costs 7 pounds and stops at all the hotels. No free breakfast. Environment is very dry, not welcoming.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月4日的回應
Dear Hillary,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月4日的回應
Dear Andrew,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月4日的回應
Dear Julie,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Volker

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Alles in Ordnung
於 2024 年 4 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月3日的回應
Dear Volker,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We are glad to hear that you enjoyed your experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

D R Stephen

伴侶同遊
讚好：職員與服務和住宿狀況
Very helpful staff especially with printing out boa4ding passes and solving minor bureaucratic issues to do with check in. Very nic convenient to estaurant for dinner @nd breakfast. Pick up bu# to airport regularly. Highly recommended. Stephen Heaton
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月1日的回應
Dear D R Stephen,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is wonderful to hear that you had such a great experience and that our team went above and beyond to ensure you had everything you needed to ensure a smooth journey. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Irena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月1日的回應
Dear Irena,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月1日的回應
Dear Julie,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Greeted with a smile by reception. Room clean and with everything you needed.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年4月1日的回應
Dear Andrew,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great to hear that you enjoyed your stay and our team were able to make your stay so memorable. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Erin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This was a surpringly good stay. Despite being next to one of the busiest airports in the world, we didn't hear one plane, & almost no noise outside of our room. Staff was friendly & helpful. Restaurant had good vegetarian options. So convenient to get to Heathrow in the morning & the cost was so reasonable! Bed super comfy too. We were really pleasantly surprised with this stay.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月28日的回應
Dear Erin,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful experience and were able to get a peaceful night sleep after a lovely meal in our restaurant. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月28日的回應
Dear Gary,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Reception staff was kind and efficient as we checking in to get some sleep on a lay over forced by a flight cancellation.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月27日的回應
Dear David,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. Despite the reason for your stay we are glad to hear that you were able to get some sleep before your onward journey.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Jon

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very close to the airport if you have a long layover. Nice hotel, good restaurant.
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月27日的回應
Dear Jon,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you found our hotel to be so convenient for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Sam

讚好：住宿狀況
Very pleased
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月27日的回應
Dear Sam,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great that you had a pleasant experience with us.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

4/10 欠佳

Alain (miami)

家人同遊
不滿：設施服務和住宿狀況
A 2 * hotel. Ac set up at 26 Celsius is a nightmare to try to sleep in such a hot environment. Will definitely never return
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月25日的回應
Dear Alain,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 不錯

Sophia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable bed..close to airport. Frequent bus
於 2024 年 3 月住了 2 晚
Rebecca Maher Front Office Manager 於 2024年3月25日的回應
Dear Sophia,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We are glad you found our hotel to be so convenient for your travels through Heathrow. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

ANGEL (Alexandria)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Everyone was friendly.
於 2024 年 3 月住了 2 晚
Rebecca Maher Front Office Manager 於 2024年3月25日的回應
Dear Angel,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you enjoyed your stay and found our team to be so friendly. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 優異

Arthur

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall great experience, didn’t hear any plan noises and was very clean!
於 2024 年 3 月住了 1 晚
Rebecca Maher Front Office Manager 於 2024年3月22日的回應
Dear Arthur,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted that you had such a wonderful stay with us.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport