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倫敦維多利亞 OYO 聯排房屋新英格蘭酒店的評價

3 out of 5
倫敦維多利亞 OYO 聯排房屋新英格蘭酒店
20 Saint Georges Drive, Victoria, London, England

評價

6.6
10 分評分，優異；339 則評價中有 57 則" "
8 分評分，不錯；339 則評價中有 106 則" "
6 分評分，一般；339 則評價中有 85 則" "
4 分評分，欠佳；339 則評價中有 54 則" "
2 分評分，很差；339 則評價中有 37 則" "

6.8/10 

整潔度

7.0/10 

職員與服務

7.2/10 

設施服務

6.2/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

LAM NI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體不錯、位置方便，應該是新裝修的。酒店有電梯，雖然要走幾級樓梯，但已經不錯
於 2023 年 5 月住了 1 晚
Ammy 於 2023年5月10日的回應
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 不錯

jasper

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice view, quite convenient
於 2022 年 7 月住了 2 晚
Jon 於 2022年8月17日的回應
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 不錯

LAM KIN

家人同遊
讚好：職員與服務
Just require for closer to Victoria Coach Station !
於 2019 年 12 月住了 2 晚
Ammy 於 2019年12月29日的回應
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

8/10 不錯

Dorothea

多人同遊
讚好：職員與服務和住宿狀況
Die Unterkunft ist sehr zentral gelegen.
於 2024 年 4 月住了 2 晚
Author 於 2024年5月2日的回應
Dear Guest, Thank you for sharing your review with us. We are delighted to know that you found our property to be conveniently located. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. Warm regards, Team OYO

8/10 不錯

Kin Fung

讚好：整潔度和職員與服務
The staffs are very kind.
於 2024 年 3 月住了 4 晚

8/10 不錯

Elie Joe

讚好：整潔度、職員與服務和住宿狀況
Nice staff. Accessible. Small room though but more than enough for my needs!
於 2024 年 3 月住了 1 晚

8/10 不錯

Laurence

家人同遊
不滿：職員與服務
Towels changed
於 2024 年 2 月住了 3 晚

8/10 不錯

Ulrich

於 2024 年 1 月住了 2 晚

10/10 優異

Susie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

Robin

家人同遊
讚好：職員與服務
不滿：整潔度和設施服務
We only stayed for one night. The location was close to the theater and the subway. The staff was very nice and accommodating. The room was not a pleasant experience. It was filthy and in major disrepair. The shower had so much damage that you had to watch where you stood because it felt like you may fall through the floor. The pillows and decorative strip on the bed were so dirty that they may have never been washed.
於 2023 年 12 月住了 1 晚

6/10 一般

George

讚好：整潔度
不滿：住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

francisc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar para conocer Londres a pie, todo está de muy fácil accesos
於 2023 年 12 月住了 4 晚

10/10 優異

Marla Fernanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación.
於 2023 年 12 月住了 3 晚

8/10 不錯

Paula

伴侶同遊
讚好：整潔度和職員與服務
Buen hotel relación calidad precio!
於 2023 年 12 月住了 5 晚

8/10 不錯

Debra

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were small but clean. Staff were helpful in providing a kettle for the room. Lots of dining options close by, and close to public transit. Lovely neighbourhood.
於 2023 年 11 月住了 3 晚

4/10 欠佳

Marco

不滿：整潔度和職員與服務
insetti in camera
於 2023 年 10 月住了 3 晚
Joey 於 2023年11月6日的回應
Hi, Marco! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

8/10 不錯

Christopher

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
For it's price, it is a good place to stay. It is a no frills place, but the cost is good. There was a few little things like the shower door was missing it's handle. So my wife being short had to call me in there to open the door for her. The remote for the TV barely worked and was so worn you couldn't tell what any of the buttons did. It was a great location and in a very safe area. Walking distance to the closest rail/coach stations. The staff was very nice and they keep everything clean and nice.
於 2023 年 10 月住了 3 晚
Noah 於 2023年11月6日的回應
Glad to see that you have rated us positively, Christopher! Do give us more chances to delight you in the future. Regards, Noah

6/10 一般

Anthony

商務旅客
於 2023 年 9 月住了 1 晚

8/10 不錯

Rhianna

伴侶同遊
讚好：整潔度和職員與服務
Clean and tidy, staff were all friendly. Not the biggest room but fine for what we needed. Would stay again. No issues.
於 2023 年 9 月住了 2 晚
Noah 於 2023年9月12日的回應
Sorry to hear this, Rhianna! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again, and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

8/10 不錯

Clare

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect location
We had an overnight stay here as we were in an early coach for our onward travel. The hotel is conveniently located near to Victoria so perfect for our needs.
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日的回應
Delighted to hear your words of praise, Clare! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Ava

6/10 一般

Muhammad

多人同遊
不滿：住宿狀況
於 2023 年 8 月住了 1 晚

4/10 欠佳

jorge

不滿：整潔度、職員與服務和住宿狀況
Very tiny room. We get the attic . Tiny bathroom. Lot of stairs.

8/10 不錯

CARLOS (LIMA)

家人同遊
Buena ubicación
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月25日的回應
Gracias por tu maravilloso comentario, Carlos. Es un placer saber que le han gustado nuestros servicios. Esperamos volver a darle la bienvenida pronto. Saludos, Eva

6/10 一般

Maureen

讚好：整潔度
不滿：住宿狀況和客房舒適度
The room was clean, but disappointing apart from that. It was very small, poor water pressure, poor pillows & in need of refreshing.
於 2023 年 7 月住了 1 晚
Noah 於 2023年7月15日的回應
Hi, Maureen! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Noah

10/10 優異

Gunilla

於 2023 年 6 月住了 1 晚
Tim 於 2023年7月15日的回應
Hi, Gunilla! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim

6/10 一般

Michelle

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
N/A
於 2023 年 6 月住了 3 晚
Dewi 於 2023年7月15日的回應
Hey, Michelle! Thanks for notifying us and we do regret the hassle faced. Your feedback will help us in handling future guests more diligently. Request you to treat this as an exception and we will look forward to serving you better. Have a wonderful day! Regards, Dewi

10/10 優異

Rachel

於 2023 年 6 月住了 1 晚
Tim 於 2023年7月15日的回應
Thank you so much for your ranking and valuable reviews, Rachel! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Tim

4/10 欠佳

Shahrukh

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Far away from Victoria station if you are thinking of dragging your suitcases. Room lock opens if you jerk the locked handle a bit. Makes it extremely unsafe. There is no air conditioning.
於 2023 年 5 月住了 4 晚
Ava 於 2023年5月31日的回應
Hi, Shahrukh! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

6/10 一般

John James

讚好：整潔度、住宿狀況和客房舒適度
Hope You Like Stairs
First, know that OYO Townhouse is just a 5 minute walk to Victoria Underground Station in a safe neighborhood, so that is a huge plus. The staff was friendly and helpful, another plus. My room was very small....just wide enough for a bed and a wooden chair. But, I just needed the room to sleep in, so it didn't matter so much. The bathroom was modern and the shower had great pressure. Another plau. The only downside is that, if your room is on the 3rd or 4th floor, the elevator only takes you to BETWEEN floors. meaning that to catch the elevator from the Lobby you had to go DOWN 5 steps, and then when you arrived at your floor, you still have to CLIMB 9 more steps! That's a total of 14 steps. I had a backpack and one large suitcase, which I struggled to get up the requisite number of stairs. So if you like stairs....this place has your name all over it. The price was decent.
於 2023 年 5 月住了 1 晚
Ava 於 2023年5月24日的回應
Hi, John! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

4/10 欠佳

evard

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket ohygieniskt och högljutt
Mycket ohygieniskt rum! Luktar ciggaret rök i hela rummet! Smutsiga säng detaljer( kuddar och överkast)! Heltäckande golvsmatta äckligt! Rummet städades inte en enda gång( även fast vi bad om det)! Vi bad om 2 nya handukar och fick som svar att dem bara byter ut dem varannan dag! Personalen är lama och trötta på att ens ta emot ett Hej vid lobbyn. Tv utbudet är dåligt! Städaren låter jätte mycket utanför hotellrummet på förmiddagen och eftermiddagen! Det bankas och bommas i timmar! Så om du vill sova eller vila så finns det ingen chans till det! Mycket högljutt i korridoren från städaren! Man blir rädd så högt det smäller från städaren utanför hotellrummet! Jag rekommenderar verkligen inte denna plats! Spara dina pengar på något annat! Jag vet att hotellet ligger nära och centralat! Men London är mycket lättåtkomligt (bussar/tunnelbanan och taxi går varje minut)
於 2023 年 5 月住了 3 晚
Ava 於 2023年5月18日的回應
Hej, Evard! Enligt återkopplingen verkar det som om din vistelse hos oss inte har varit upp till märket, men vi kommer att förbättra våra tjänster med våra kontinuerliga ansträngningar. Ge oss en ny chans så ska vi se till att du får uppleva den komfort och gästfrihet som vi är kända för. Hoppas att få vara värd för dig snart :) Hälsningar, Ava

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
Not dirty that’s the only positive
Everything stripped back to basics to make affordable. No kettle or cups tea/ coffee in the room. Double room was two singles pushed together. Breakfast was on information on room door but when I asked the reception pointed to a sign saying no food no drinks. So service poor. Also an issue that shower door won’t open from inside reported again not bothered. On busy road and traffic noisy late into the night and from 5am. Bed not comfortable. Dissatisfied and would not stay here again.
於 2023 年 5 月住了 2 晚
Ava 於 2023年5月18日的回應
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

2/10 很差

David Waddell

於 2023 年 4 月住了 1 晚
Maria 於 2023年5月4日的回應
Hi, David! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

8/10 不錯

Julie-Ann

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The room is very small but the location was close to cafes and grocery stores.
於 2023 年 4 月住了 7 晚
Ammy 於 2023年4月19日的回應
Hi, Julie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 不錯

Vicente

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La limpieza es muy buena
於 2023 年 4 月住了 5 晚
Ammy 於 2023年4月19日的回應
Hola, Vicente. Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim.

10/10 優異

Humberto

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excelente ubicación cuartos limpios fácil acceso a los principales atracciones de Londres
於 2023 年 1 月住了 2 晚
Ammy 於 2023年1月26日的回應
¡Hola Humberto! Gracias por su apoyo, sus comentarios han llegado a nuestro día. Esperamos sorprenderle regularmente con nuestros servicios. Saludos, Tim.

8/10 不錯

Trond

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Ammy 於 2023年1月18日的回應
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 欠佳

Pavel

不滿：住宿狀況和客房舒適度
Ei hyvä!
Puoli viideltä huone ei viellä valmis. Siis ei siivottu. Oven lukot ei oikein toimi hyvin. Ikkunasta vedä kylmä ilmaa sisään. Kylppärissä sekä huoneessa valot ei toimi. Ei suositella
於 2022 年 12 月住了 3 晚
Ammy 於 2022年12月27日的回應
Hei, Pavel! Olemme todella pahoillamme siitä, että kokemuksesi kanssamme ei ollut mukava. Työskentelemme varmasti ehdotuksesi pohjalta, jotta voimme tarjota sinulle parhaan mahdollisen kokemuksen ensi kerralla Terveisin, Tim.

10/10 優異

INMACULADA

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Alojamiento acogedor y con muy buena ubicación.
於 2022 年 12 月住了 2 晚
Ammy 於 2022年12月27日的回應
Gracias por su apreciación. Esperamos poder ofrecerle un servicio consistente en todo momento. Saludos, Noah

4/10 欠佳

lis

多人同遊
不滿：職員與服務和客房舒適度
Unbelievably small room.
In my confirmation from Hotels.com this was called a "deluxe room for 3 persons" but that was very far from being true. It was clearly a double room, fitted with 3 single beds, hence NO SPACE at all to move and to put your luggage. Also the bathroom was the tiniest, we´ve seen ever. Obviously no kettle, as there was no room for i anywhere. Was it cheap then? Absolutely NOT! We are not coming back.
於 2022 年 12 月住了 2 晚
Ammy 於 2022年12月27日的回應
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 不錯

Nigar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Genel olarak temiz düzenli oda konforu yeterliydi. Lekeli çarşaf ve örtü ,nemli yerler hoşuma gitmedi. İnternetten ayrıca para istenmesi çok kötü ! Çağımızda her yerde internet hizmeti ücretsiz sunuluyor.Üstelik ucuz bir otel de değil. Üç sterlin gündelik hizmet bedeli anlamsız.
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日的回應
Bizi olumlu değerlendirdiğiniz için teşekkür ederiz, Nigar! Siz değerli misafirlerimizin hizmetlerimizden memnun kalmadığını görmek çok üzücü. Gelecekte hizmetlerimizi iyileştirmek için paylaşılan geri bildirimler üzerinde kesinlikle çalışacağız. İyi günler dileriz :) Saygılarımla, Eva

10/10 優異

miguel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Close to the palace and main train station.
於 2022 年 9 月住了 2 晚
Eva 於 2022年11月19日的回應
Hi, Miguel! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 優異

Adrian

於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日的回應
Thanks for rating us superbly, Adrian! Glad to know that you loved our services :) Regards, Eva

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here for one night before heading the Heathrow the next day. The hotel is on in a great location for exploring some of London’s sights. The room itself was a bit on the small side so I wouldn’t have wanted to stay much longer, but was perfect for what I needed. The bed was comfortable and the shower was good. Staff were friendly and welcoming. At the time I stayed there was breakfast service (not sure why) so I can’t comment on this.
於 2022 年 9 月住了 1 晚
Ammy 於 2022年10月2日的回應
Hi, Amy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 優異

Andy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Conveniently located near Victoria Coach station and Victoria station
於 2022 年 9 月住了 1 晚
Jacob 於 2022年9月26日的回應
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is small but clean. The bed mattress and pillows is comfortable.
於 2022 年 8 月住了 1 晚
Ammy 於 2022年9月11日的回應
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

10/10 優異

JAVIER MURCIANO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo bien
於 2022 年 8 月住了 1 晚
Jon 於 2022年8月19日的回應
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 不錯

Dennis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy walk from victoria station. Comfortable beds. No aircon but electric fan provided. No dining options in hotel but plenty nearby for grub.
於 2022 年 7 月住了 2 晚
Ammy 於 2022年8月19日的回應
Hi, Dennis! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 很差

Valerie

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Towels smelt like cigarettes, none of the outlets worked, only gave us one pillow. When we asked for a new towel because of how disgusting the other one smelt, the manager gave us a new one that smelt even worse of cigarette smoke. The irony is that there is a no smoking sign on every door of the hotel. The shower leaked and felt unstable on the inside. The amenities listed online were a lie! No breakfast, no drinks provided in the lobby. Pictures online are out dated and provide false advertisement. We left after the first night. Horrible stay. Do not stay here.
於 2022 年 7 月住了 4 晚
Arthur 於 2022年8月17日的回應
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

10/10 優異

Albert Hui Bon H

於 2022 年 6 月住了 7 晚
Ammy 於 2022年7月11日的回應
Hi, Albert! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 不錯

Jan

家人同遊
讚好：職員與服務和客房舒適度
於 2022 年 6 月住了 3 晚
Christina 於 2022年7月3日的回應
Hi, Jan! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!