Dear Hui,Thank you for your review and we are thrilled to hear that you enjoyed your experience with us.We look forward to welcoming you back soon.Kind regards,Emily
10/10 優異
Yolanda Yi
2023年7月11日
Yolanda Yi
於 2023 年 7 月住了 2 晚
Emmanuele S 於 2023年7月28日的回應
Dear Yolanda Yi,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and we truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S
10/10 優異
Wai Ling
2023年6月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wai Ling
於 2023 年 6 月住了 3 晚
Emmanuele S 於 2023年7月28日的回應
Dear Wai Ling,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and we truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S
10/10 優異
Yiu Cheong Sanly
商務旅客
2023年3月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent! Highly recommanded
Excellent for everthing
Yiu Cheong Sanly
於 2023 年 3 月住了 3 晚
Emily Coubrough 於 2023年3月21日的回應
Dear Yiu,Thank you for taking the time to share such valuable feedback and we are delighted that you have enjoyed your time at Rosewood London. We look forward to welcoming you back soon and remain available should you require any assistance at all.Best wishes,Emily Coubrough - Director of Front of House
8/10 不錯
Wen Chih
2023年2月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wen Chih
於 2023 年 1 月住了 16 晚
Emily Coubrough 於 2023年3月10日的回應
Dear Mr Chih,Thank you for taking the time to share such valuable feedback and we are delighted to hear that you have enjoyed your time with us. The team at Rosewood London take great pride in providing our guests with the highest of service standards and we very much look forward to welcoming you back soon.In the meantime, I remain available should you require any assistance at all.Best wishes,Emily Coubrough - Director of Front of House
10/10 優異
Ray
家人同遊
2023年1月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ray
於 2023 年 1 月住了 1 晚
Emmanuele S 於 2023年1月29日的回應
Dear Ray,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and found our hotel excellent. We truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S
4/10 欠佳
Ching
家人同遊
2022年10月8日
不滿:整潔度、住宿狀況和客房舒適度
光線太多,浴缸太窗身不方便老人家出入
Ching
於 2022 年 10 月住了 4 晚
10/10 優異
真實旅客
家人同遊
2022年9月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
超乎五星的服務
酒店員工態度很有熱誠,Room dining room,食物質素好, 我們下午才起床, House keeping不會不停敲門打擾,只會send email問你幾時可以執房,我在歐洲外遊一個月,住了不同的五星級酒店,這一間是服務最好的,唯一改善的是房間燈光太昏暗。
真實旅客
於 2022 年 9 月住了 2 晚
Emily Coubrough 於 2022年10月5日的回應
Dear Anonymous,Thank you for taking the time to share such valuable feedback and we are delighted to hear that you enjoyed your experience at Rosewood London. I am also thrilled to know that you were provided with the usual high levels of attention and service from our team. We look forward to welcoming you back and please let us know should you require any assistance in the meantime.Yours sincerely, Emily Coubrough - Director of Front of House
10/10 優異
Shun Heng Stephan
2022年8月29日
Shun Heng Stephan
於 2022 年 8 月住了 2 晚
Emily Coubrough 於 2022年9月1日的回應
Dear Shun,Thank you for taking the time to provide us with your valuable feedback regarding the experience with us here at Rosewood London. We are thrilled to see that you have enjoyed your time with us and truly hope to have the pleasure of welcoming you back soon. On this note, I personally remain at your disposal for any future assistance you may require. Yours sincerely, Emily Coubrough Director of Front of House
6/10 一般
Yubo
2022年3月8日
讚好:職員與服務
Yubo
於 2022 年 2 月住了 3 晚
Emmanuele S 於 2022年12月27日的回應
Dear Yubo,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London. We are very sorry to see that our team was not able to deliver up to your expectations and I do hope you will allow us with the opportunity to welcoming you back soon and provide you with the impeccable experience you deserve. Sincerely,Emmanuele S
6/10 一般
David
家人同遊
2020年2月2日
讚好:職員與服務和住宿狀況
David
於 2020 年 1 月住了 3 晚
Michael Bonsor 於 2020年2月4日的回應
Dear David,
Thank you very much for taking the time to score your experience following your visit with us. I'm sorry to hear that your stay was not flawless and I would very much like to investigate this further. Please do contact me at your convenience. I do hope that we will have the opportunity to welcome you back for us to create an entirely flawless experience.
Sincerely,
Michael Bonsor, Managing Director
10/10 優異
真實旅客
2020年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 1 月住了 1 晚
Michael Bonsor 於 2020年1月7日的回應
Dear Expedia Member,
Thank you so much for the perfect score following your visit to Rosewood London and I do hope that we will be able to welcome you back very soon.
Warmest regards,
Michael Bonsor, Managing Director
Dear Bin,
Thank you kindly for taking the time out to review Rosewood London.
I am delighted to know you thoroughly enjoyed your residency.
I look forward to have the opportunity to welcome you back in the near future.
Warmest regards,
Michael Bonsor Managing Director
8/10 不錯
Lyn
2019年1月24日
讚好:整潔度、職員與服務和住宿狀況
好坏各半的伦敦酒店
spa非常差,理疗师介绍项目坐在按摩床上,手一直是冰凉的,这是我人生第一次疗程中间取消服务,太差了,培训明显不足,Mirror很赞,大部分服务员都非常好,尤其一个意大利的小伙子,两天我们公司在mirror花了差不多500英镑,一定要仔细看单,有些服务员也很坏,另外一个餐厅很差,食物和服务都差,同样的full english 到了Holborn餐厅吃了两口就吃不下去了,卖相和味道都差
Lyn
於 2019 年 1 月住了 4 晚
Michael Bonsor 於 2019年2月1日的回應
Dear Lyn,
Thank you kindly for taking the time out to review Rosewood London.
All of our Associates at Rosewood London work hard to deliver an exceptional guest experience, but disappointingly we were not able to create an entirely memorable time for you.
I would like to offer my sincere apologies for this negative experience and I appreciate you giving us the opportunity to look further into your feedback.
I will most certainly address this with our Spa and Restaurants team and I hope that we will have the opportunity to welcome you back in the near future for an entirely flawless experience.
Warmest regards,
Michael Bonsor Managing Director
10/10 優異
真實旅客
2018年12月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 12 月住了 6 晚
Michael Bonsor 於 2019年1月7日的回應
Dear Expedia member,
Thank you kindly for taking the time out to review Rosewood London. I am delighted to see such perfect score following your residency with us. I hope to see you return with us in the near future.
Warmest regards,
Michael Bonsor Managing Director
10/10 優異
真實旅客
2018年12月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店漂亮典雅,旁邊就有超市跟地鐵,離柯芬園超近,餐廳多,實在太方便了,挑高房間舒適,大推薦
真實旅客
於 2018 年 12 月住了 2 晚
Michael Bonsor 於 2019年1月7日的回應
Dear Hotels.com member,
Thank you very much for taking the time out to review Rosewood London. I am delighted to know that you enjoyed our convenient location and comfortable accommodation following your residency.
I hope we can welcome you back in the near future.
Warmest regards,
Michael Bonsor Managing Director
10/10 優異
jingshan
2018年9月13日
喜欢有家一样温馨的奢华瑰丽酒店
jingshan
於 2018 年 9 月住了 3 晚
Michael Bonsor 於 2018年10月2日的回應
Dear jingshan,
Thank you kindly for reviewing Rosewood London. I am delighted to hear your positive feedback regarding our luxurious hotel. I hope that we have the opportunity to welcome you back to your second home.
Warmest regards,
Michael Bonsor Managing Director
8/10 不錯
YAU YING
2018年9月11日
Location is good
YAU YING
於 2018 年 9 月住了 1 晚
Michael Bonsor 於 2018年10月2日的回應
Dear YAU YING,
Thank you very much for taking the time out to review Rosewood London. I truly appreciate the convenient location and I look forward to welcoming you back in the near future
Warmest regards,
Michael Bonsor Managing Director
8/10 不錯
YAU YING
2018年9月11日
Nice staff
YAU YING
於 2018 年 9 月住了 1 晚
Michael Bonsor 於 2018年10月2日的回應
Dear YAU YING,
Thank you very much for taking time out to review Rosewood London. I want to also thank you for mentioning our nice associates who took care of you so well. I hope that we have the opportunity to welcome you back in the near future.
Warmest regards,
Michael Bonsor Managing Director
Dear Bin Feng,
Thank you for taking time out to review our hotel. I appreciate your constructive feedback following your residency with us.I hope that we have the opportunity to welcome you back in the near future to restore your faith in Rosewood London. Please let me know if I can assist with any future bookings.
Warmest regards,
Michael Bonsor Managing Director
10/10 優異
diana
2018年8月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
大體上都算不錯,唯一可惜處是早餐,五星的早餐天天一樣,而且種類少的可憐。
diana
於 2018 年 6 月住了 3 晚
Michael Bonsor 於 2018年8月6日的回應
Dear diana,
Thank you very much for taking time out to review Rosewood London. I am glad that you enjoyed your residency despite the issues you experienced with the breakfast variety. I hope that we will have the opportunity to welcome you back and provide an entirely flawless experience.
Warmest regards,
Michael Bonsor Managing Director
10/10 優異
Armel
2018年5月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
awesome!
Armel
Michael Bonsor 於 2018年5月17日的回應
Dear Armel,
Thank you so much for the perfect rating following you visit to Rosewood London and I do hope that we will be able to welcome you back very soon.
Warmest regards, Michael Bonsor, Managing Director
8/10 不錯
Jiaqian
2018年4月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jiaqian
Michael Bonsor 於 2018年5月1日的回應
Dear Jiaqian,
Thank you very much for the positive score following your experience at Rosewood London and I do hope that we will have the opportunity in welcoming you back for an entirely flawless visit.
Warmest regards, Michael Bonsor, Managing Director
10/10 優異
Pola
2018年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常典雅有歷史的飯店
Pola
於 2017 年 12 月住了 1 晚
10/10 優異
ka tik
2018年1月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好服務,又送紀念食品到房間,酒店非常華麗,浴室古典優雅,旁邊地鐵及超市,步行大英博物館7分鐘
ka tik
於 2017 年 12 月住了 2 晚
10/10 優異
真實旅客
2017年9月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
Overall speaking the hotel is comfortable and the interior maintenance is good. The staff is helpful and the hotel's location is convenient for business trip. Nothing could be picky except that I suggest to have a kettle in the room. = )
真實旅客
於 2017 年 9 月住了 3 晚
Dear Hotels.com Member,
Thank you very much for sharing such a lovely review of your experience with us. I am very pleased to hear that you enjoyed the comforts, the convenient location and the assistance of our dedicated associates. I look forward to welcoming you back to Rosewood London very soon and I would be delighted a kettle for your future visits.
Warmest regards,
Michael Bonsor, Managing Director
8/10 不錯
adrian
2017年8月7日
讚好:整潔度、職員與服務和住宿狀況
adrian
於 2017 年 8 月住了 2 晚
Dear adrian,
Thank you very much for the positive rating following your visit to Rosewood London and I look forward to welcoming you back in the near future.
Warmest regards,
Michael Bonsor, Managing Director
6/10 一般
真實旅客
2017年7月6日
Price is too high
Location is not that good
Service is very good
Restaurant is very nice
Gym is 24hrs but no swingming pool
真實旅客
於 2017 年 7 月住了 4 晚
Michael Bonsor 於 2017年7月17日的回應
Dear Expedia Member,
Thank you very much for taking the time to share your valuable feedback following your experience with us.
However, I am pleased to hear that you enjoyed the service and our restaurant during your time with us.
I do hope that we will have the opportunity to welcome you back in the near future.
Warmest regards,
Michael Bonsor, Managing Director
The Rosewood London was by far the best hotel in London. The service was five star.
Candice
於 2024 年 4 月住了 6 晚
Adam Shepherd 於 2024年4月8日的回應
Dear Candice,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
Bernard
2024年3月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bernard
於 2024 年 3 月住了 4 晚
Adam Shepherd 於 2024年4月8日的回應
Dear Bernard,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
Tasneem
家人同遊
2024年3月10日
讚好:職員與服務和設施服務
Love this property- would stay here again. Just exquisite p
Tasneem
於 2024 年 3 月住了 6 晚
Adam Shepherd 於 2024年3月11日的回應
Dear Tasneem,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
6/10 一般
Ravneet
多人同遊
2024年3月4日
讚好:整潔度和住宿狀況
不滿:職員與服務
Ravneet
於 2024 年 2 月住了 2 晚
Adam Shepherd 於 2024年3月6日的回應
Dear Ravneet,Thank you for your review and I am sorry to hear that we failed to meet your expectations on this occasion. Please do contact us directly should you be returning to London so that we can take care of any and all of the arrangements on your behalf. In the meantime, we remain available should you require any assistance. Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
David
2024年2月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing world class staff and amenities class in a gorgeous 5 star property that is centrally located in London. I've been to quite a few 5 star hotels and this one definitely tops the list for me.
David
於 2024 年 2 月住了 3 晚
Emily Coubrough 於 2024年2月20日的回應
Dear David,Thank you for your review and we are delighted that you enjoyed your experience with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House
10/10 優異
David
2024年2月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel centrally located with amazing friendly and efficient staff.
David
於 2024 年 2 月住了 1 晚
Adam Shepherd 於 2024年2月16日的回應
Dear David,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us and particularly the service you received from our team.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
Dana
伴侶同遊
2024年2月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff and hotel furnishings
Dana
於 2024 年 2 月住了 4 晚
Adam Shepherd 於 2024年2月7日的回應
Dear Dana,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, and particularly the service you received from the team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
DAISUKE
親子同遊
2024年1月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very very good
DAISUKE
於 2024 年 1 月住了 1 晚
Adam Shepherd 於 2024年2月6日的回應
Dear Daisuke,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
10/10 優異
Carlos
2024年1月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Carlos
於 2023 年 12 月住了 8 晚
Adam Shepherd 於 2024年1月10日的回應
Dear Carlos,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst
8/10 不錯
Adrian
2024年1月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Adrian
於 2023 年 12 月住了 12 晚
Adam Shepherd 於 2024年1月10日的回應
Dear Adrian,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst