住宿設施服務

倫敦瑰麗酒店的評價

5 out of 5
倫敦瑰麗酒店
252 High Holborn, London, England

評價

9.4

完美

10 分評分,優異;1000 則評價中有 810 則" "
8 分評分,不錯;1000 則評價中有 111 則" "
6 分評分,一般;1000 則評價中有 47 則" "
4 分評分,欠佳;1000 則評價中有 21 則" "
2 分評分,很差;1000 則評價中有 11 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Hui Ying

於 2023 年 8 月住了 1 晚
Emily Coubrough 於 2023年9月4日的回應
Dear Hui,Thank you for your review and we are thrilled to hear that you enjoyed your experience with us.We look forward to welcoming you back soon.Kind regards,Emily

10/10 優異

Yolanda Yi

於 2023 年 7 月住了 2 晚
Emmanuele S 於 2023年7月28日的回應
Dear Yolanda Yi,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and we truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S

10/10 優異

Wai Ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Emmanuele S 於 2023年7月28日的回應
Dear Wai Ling,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and we truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S

10/10 優異

Yiu Cheong Sanly

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent! Highly recommanded
Excellent for everthing
於 2023 年 3 月住了 3 晚
Emily Coubrough 於 2023年3月21日的回應
Dear Yiu,Thank you for taking the time to share such valuable feedback and we are delighted that you have enjoyed your time at Rosewood London. We look forward to welcoming you back soon and remain available should you require any assistance at all.Best wishes,Emily Coubrough - Director of Front of House

8/10 不錯

Wen Chih

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 16 晚
Emily Coubrough 於 2023年3月10日的回應
Dear Mr Chih,Thank you for taking the time to share such valuable feedback and we are delighted to hear that you have enjoyed your time with us. The team at Rosewood London take great pride in providing our guests with the highest of service standards and we very much look forward to welcoming you back soon.In the meantime, I remain available should you require any assistance at all.Best wishes,Emily Coubrough - Director of Front of House

10/10 優異

Ray

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Emmanuele S 於 2023年1月29日的回應
Dear Ray,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and found our hotel excellent. We truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S

4/10 欠佳

Ching

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
光線太多,浴缸太窗身不方便老人家出入
於 2022 年 10 月住了 4 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
超乎五星的服務
酒店員工態度很有熱誠,Room dining room,食物質素好, 我們下午才起床, House keeping不會不停敲門打擾,只會send email問你幾時可以執房,我在歐洲外遊一個月,住了不同的五星級酒店,這一間是服務最好的,唯一改善的是房間燈光太昏暗。
於 2022 年 9 月住了 2 晚
Emily Coubrough 於 2022年10月5日的回應
Dear Anonymous,Thank you for taking the time to share such valuable feedback and we are delighted to hear that you enjoyed your experience at Rosewood London. I am also thrilled to know that you were provided with the usual high levels of attention and service from our team. We look forward to welcoming you back and please let us know should you require any assistance in the meantime.Yours sincerely, Emily Coubrough - Director of Front of House

10/10 優異

Shun Heng Stephan

於 2022 年 8 月住了 2 晚
Emily Coubrough 於 2022年9月1日的回應
Dear Shun,Thank you for taking the time to provide us with your valuable feedback regarding the experience with us here at Rosewood London. We are thrilled to see that you have enjoyed your time with us and truly hope to have the pleasure of welcoming you back soon. On this note, I personally remain at your disposal for any future assistance you may require. Yours sincerely, Emily Coubrough Director of Front of House

6/10 一般

Yubo

讚好:職員與服務
於 2022 年 2 月住了 3 晚
Emmanuele S 於 2022年12月27日的回應
Dear Yubo,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London. We are very sorry to see that our team was not able to deliver up to your expectations and I do hope you will allow us with the opportunity to welcoming you back soon and provide you with the impeccable experience you deserve. Sincerely,Emmanuele S

6/10 一般

David

家人同遊
讚好:職員與服務和住宿狀況
於 2020 年 1 月住了 3 晚
Michael Bonsor 於 2020年2月4日的回應
Dear David, Thank you very much for taking the time to score your experience following your visit with us. I'm sorry to hear that your stay was not flawless and I would very much like to investigate this further. Please do contact me at your convenience. I do hope that we will have the opportunity to welcome you back for us to create an entirely flawless experience. Sincerely, Michael Bonsor, Managing Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Michael Bonsor 於 2020年1月7日的回應
Dear Expedia Member, Thank you so much for the perfect score following your visit to Rosewood London and I do hope that we will be able to welcome you back very soon. Warmest regards, Michael Bonsor, Managing Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服务很热情周到,酒店位置很好。走到地铁站5分钟,距离大英博物馆就十分钟路,方便得我们连续两天都去了博物馆,酒店设施很好外部环境和内部都看得出很精致,配套的洗护也很好用
於 2019 年 10 月住了 3 晚

10/10 優異

Bin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Michael Bonsor 於 2019年2月14日的回應
Dear Bin, Thank you kindly for taking the time out to review Rosewood London. I am delighted to know you thoroughly enjoyed your residency. I look forward to have the opportunity to welcome you back in the near future. Warmest regards, Michael Bonsor Managing Director

8/10 不錯

Lyn

讚好:整潔度、職員與服務和住宿狀況
好坏各半的伦敦酒店
spa非常差,理疗师介绍项目坐在按摩床上,手一直是冰凉的,这是我人生第一次疗程中间取消服务,太差了,培训明显不足,Mirror很赞,大部分服务员都非常好,尤其一个意大利的小伙子,两天我们公司在mirror花了差不多500英镑,一定要仔细看单,有些服务员也很坏,另外一个餐厅很差,食物和服务都差,同样的full english 到了Holborn餐厅吃了两口就吃不下去了,卖相和味道都差
於 2019 年 1 月住了 4 晚
Michael Bonsor 於 2019年2月1日的回應
Dear Lyn, Thank you kindly for taking the time out to review Rosewood London. All of our Associates at Rosewood London work hard to deliver an exceptional guest experience, but disappointingly we were not able to create an entirely memorable time for you. I would like to offer my sincere apologies for this negative experience and I appreciate you giving us the opportunity to look further into your feedback. I will most certainly address this with our Spa and Restaurants team and I hope that we will have the opportunity to welcome you back in the near future for an entirely flawless experience. Warmest regards, Michael Bonsor Managing Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 6 晚
Michael Bonsor 於 2019年1月7日的回應
Dear Expedia member, Thank you kindly for taking the time out to review Rosewood London. I am delighted to see such perfect score following your residency with us. I hope to see you return with us in the near future. Warmest regards, Michael Bonsor Managing Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店漂亮典雅,旁邊就有超市跟地鐵,離柯芬園超近,餐廳多,實在太方便了,挑高房間舒適,大推薦
於 2018 年 12 月住了 2 晚
Michael Bonsor 於 2019年1月7日的回應
Dear Hotels.com member, Thank you very much for taking the time out to review Rosewood London. I am delighted to know that you enjoyed our convenient location and comfortable accommodation following your residency. I hope we can welcome you back in the near future. Warmest regards, Michael Bonsor Managing Director

10/10 優異

jingshan

喜欢有家一样温馨的奢华瑰丽酒店
於 2018 年 9 月住了 3 晚
Michael Bonsor 於 2018年10月2日的回應
Dear jingshan, Thank you kindly for reviewing Rosewood London. I am delighted to hear your positive feedback regarding our luxurious hotel. I hope that we have the opportunity to welcome you back to your second home. Warmest regards, Michael Bonsor Managing Director

8/10 不錯

YAU YING

Location is good
於 2018 年 9 月住了 1 晚
Michael Bonsor 於 2018年10月2日的回應
Dear YAU YING, Thank you very much for taking the time out to review Rosewood London. I truly appreciate the convenient location and I look forward to welcoming you back in the near future Warmest regards, Michael Bonsor Managing Director

8/10 不錯

YAU YING

Nice staff
於 2018 年 9 月住了 1 晚
Michael Bonsor 於 2018年10月2日的回應
Dear YAU YING, Thank you very much for taking time out to review Rosewood London. I want to also thank you for mentioning our nice associates who took care of you so well. I hope that we have the opportunity to welcome you back in the near future. Warmest regards, Michael Bonsor Managing Director

6/10 一般

Bin Feng

讚好:整潔度
不滿:職員與服務
酒店的房間超賣,checking時酒店經理想安排我們至其他酒店住宿,經嚴正抗議後,勉強安排兩個房間住宿,但比原有預訂房型小。酒店有招待免費早餐作為致歉,但入住感受仍不愉快
於 2018 年 7 月住了 1 晚
Michael Bonsor 於 2018年8月25日的回應
Dear Bin Feng, Thank you for taking time out to review our hotel. I appreciate your constructive feedback following your residency with us.I hope that we have the opportunity to welcome you back in the near future to restore your faith in Rosewood London. Please let me know if I can assist with any future bookings. Warmest regards, Michael Bonsor Managing Director

10/10 優異

diana

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
大體上都算不錯,唯一可惜處是早餐,五星的早餐天天一樣,而且種類少的可憐。
於 2018 年 6 月住了 3 晚
Michael Bonsor 於 2018年8月6日的回應
Dear diana, Thank you very much for taking time out to review Rosewood London. I am glad that you enjoyed your residency despite the issues you experienced with the breakfast variety. I hope that we will have the opportunity to welcome you back and provide an entirely flawless experience. Warmest regards, Michael Bonsor Managing Director

10/10 優異

Armel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
awesome!
Michael Bonsor 於 2018年5月17日的回應
Dear Armel, Thank you so much for the perfect rating following you visit to Rosewood London and I do hope that we will be able to welcome you back very soon. Warmest regards, Michael Bonsor, Managing Director

8/10 不錯

Jiaqian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael Bonsor 於 2018年5月1日的回應
Dear Jiaqian, Thank you very much for the positive score following your experience at Rosewood London and I do hope that we will have the opportunity in welcoming you back for an entirely flawless visit. Warmest regards, Michael Bonsor, Managing Director

10/10 優異

Pola

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常典雅有歷史的飯店
於 2017 年 12 月住了 1 晚

10/10 優異

ka tik

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好服務,又送紀念食品到房間,酒店非常華麗,浴室古典優雅,旁邊地鐵及超市,步行大英博物館7分鐘
於 2017 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
Overall speaking the hotel is comfortable and the interior maintenance is good. The staff is helpful and the hotel's location is convenient for business trip. Nothing could be picky except that I suggest to have a kettle in the room. = )
於 2017 年 9 月住了 3 晚
Dear Hotels.com Member, Thank you very much for sharing such a lovely review of your experience with us. I am very pleased to hear that you enjoyed the comforts, the convenient location and the assistance of our dedicated associates. I look forward to welcoming you back to Rosewood London very soon and I would be delighted a kettle for your future visits. Warmest regards, Michael Bonsor, Managing Director

8/10 不錯

adrian

讚好:整潔度、職員與服務和住宿狀況
於 2017 年 8 月住了 2 晚
Dear adrian, Thank you very much for the positive rating following your visit to Rosewood London and I look forward to welcoming you back in the near future. Warmest regards, Michael Bonsor, Managing Director

6/10 一般

真實旅客

Price is too high Location is not that good Service is very good Restaurant is very nice Gym is 24hrs but no swingming pool
於 2017 年 7 月住了 4 晚
Michael Bonsor 於 2017年7月17日的回應
Dear Expedia Member, Thank you very much for taking the time to share your valuable feedback following your experience with us. However, I am pleased to hear that you enjoyed the service and our restaurant during your time with us. I do hope that we will have the opportunity to welcome you back in the near future. Warmest regards, Michael Bonsor, Managing Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
倫敦首選飯店
因為入住Rosewood,而愛上倫敦!第一次入住的美妙經驗,讓我再次來仍選擇它。飯店的優雅建築,lobby呈現的貴族人文氣息,及房間的細節,都讓人著迷!這次更驚訝於它絕佳的地理位置,離倫敦大學、大英博物館、柯芬園、中國城、牛津街⋯皆步行可至,購物、餐飲都方便,這次還使用飯店專車接送服務,讓人有尊貴的享受。下次來倫敦,仍是唯一選擇!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Shu (北京)

讚好:整潔度、住宿狀況和客房舒適度
管理存在严重问题。
出发前最期待的酒店,关于它的奢华,设计,历史都有耳闻,最为英国之行的第一站,选择Rosewood,想要一个完美的开始。 酒店硬件位置自然没话说,但是管理上离我想象中的顶级酒店实在差得太远,甚至遭遇了我和我的朋友在所有旅行中从未遭遇的糟糕体验。 我们4个人定了两间房,入住时我给了前台4本护照,她只给我开了一间房,折腾一通把我们送到了房间才发现。于是又去查第二间,又折腾了半个小时。 第二天,我们在逛了一天,回房间,我的朋友发现放在包里夹层信封里从换了钱就没动过的10张面额50元的英镑只剩了7张。包放在酒店的确大意了,可是这是号称伦敦最好的酒店啊! 通知保安,报警,又到半夜。他们内部调查发现不止一个人进入过房间,到底是谁所为没有结论。 第三天,我们起来就退房了,租个车要去剑桥,晚上要到约克。结果在晚上八九点我收到微信通知,我的信用卡被rosewood扣了60几英镑。一头雾水赶紧打电话,被告知我当天用了下午茶。我人在约克,如何去几百里外下午茶?我已经退房,为什么还可以随意刷我的卡? 这些可能都是小概率事件,因为我没有看到过任何类似的评价。但是既然都发生在我们身上了,酒店本身的管理一定是有问题的。我写出来希望酒店能改进,也希望以后入住时客人注意财物安全,不要因为是五星级酒店而放松警惕。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位置很好,靠近火车站,服务也好的没话说

10/10 優異

Shuk Yin Ada (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family trip
Excellent service, convenient location

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒服
乾淨整潔舒服

10/10 優異

jiaying (美国)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
好酒店
非常好的酒店,值得信赖。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
GREAT SERVICE
NICE HOTEL AND NICE DECORATION

10/10 優異

Sarah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

maria (Chula Vista)

親子同遊
讚好:整潔度、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 9 晚

10/10 優異

Candice (La Cañada Flintridge)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Rosewood London was by far the best hotel in London. The service was five star.
於 2024 年 4 月住了 6 晚
Adam Shepherd 於 2024年4月8日的回應
Dear Candice,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

Bernard

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Adam Shepherd 於 2024年4月8日的回應
Dear Bernard,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

Tasneem

家人同遊
讚好:職員與服務和設施服務
Love this property- would stay here again. Just exquisite p
於 2024 年 3 月住了 6 晚
Adam Shepherd 於 2024年3月11日的回應
Dear Tasneem,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 一般

Ravneet

多人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 2 月住了 2 晚
Adam Shepherd 於 2024年3月6日的回應
Dear Ravneet,Thank you for your review and I am sorry to hear that we failed to meet your expectations on this occasion. Please do contact us directly should you be returning to London so that we can take care of any and all of the arrangements on your behalf. In the meantime, we remain available should you require any assistance. Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing world class staff and amenities class in a gorgeous 5 star property that is centrally located in London. I've been to quite a few 5 star hotels and this one definitely tops the list for me.
於 2024 年 2 月住了 3 晚
Emily Coubrough 於 2024年2月20日的回應
Dear David,Thank you for your review and we are delighted that you enjoyed your experience with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 優異

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel centrally located with amazing friendly and efficient staff.
於 2024 年 2 月住了 1 晚
Adam Shepherd 於 2024年2月16日的回應
Dear David,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us and particularly the service you received from our team.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

Dana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff and hotel furnishings
於 2024 年 2 月住了 4 晚
Adam Shepherd 於 2024年2月7日的回應
Dear Dana,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, and particularly the service you received from the team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

DAISUKE

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very very good
於 2024 年 1 月住了 1 晚
Adam Shepherd 於 2024年2月6日的回應
Dear Daisuke,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 優異

Carlos

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 8 晚
Adam Shepherd 於 2024年1月10日的回應
Dear Carlos,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

8/10 不錯

Adrian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 12 晚
Adam Shepherd 於 2024年1月10日的回應
Dear Adrian,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst