內部

索菲特倫敦希斯路酒店的評價

5 out of 5
索菲特倫敦希斯路酒店
Terminal 5, London Heathrow Airport, West Drayton, England

評價

8.8

優異

10 分評分,優異;2766 則評價中有 1713 則" "
8 分評分,不錯;2766 則評價中有 595 則" "
6 分評分,一般;2766 則評價中有 246 則" "
4 分評分,欠佳;2766 則評價中有 113 則" "
2 分評分,很差;2766 則評價中有 99 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

COCO WAI LING

於 2023 年 12 月住了 1 晚
Alessandro Mortillaro 於 2023年12月17日的回應
Dear Coco Wai Ling, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager

10/10 優異

Lihua (WALNUT)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
位于机场五号航站楼,去市区可以坐火车快车去London Paddington Station伦敦市中心,15分钟一班很方便。这个宾馆作为旅行落脚点不错,其他就无所谓了。
於 2023 年 9 月住了 2 晚
Alessandro Mortillaro 於 2023年9月22日的回應
Dear Lihua, Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed you recent stay and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
alessandro mortillaro 於 2023年7月17日的回應
Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 優異

Hop chu

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff is efficient and helpful
於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月26日的回應
Dear Hop Chu, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

2/10 很差

chi keung

於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月26日的回應
Dear Chi Keung, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 優異

Ching man

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
可靠的五星洒店。
於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月13日的回應
Dear Ching Man, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

8/10 不錯

Lai Fun Kinnie

於 2023 年 5 月住了 1 晚
alessandro mortillaro 於 2023年5月24日的回應
Dear Lai Fun, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 優異

Wai ming

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location
Very convenience to T5
於 2023 年 2 月住了 1 晚
Alessandro Mortillaro 於 2023年2月15日的回應
Dear Wai Ming, thanks for your review, we are pleased you enjoyed your overall stay. Great you loved the hotel and overall service standards, all employees are attentive and friendly. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

2/10 很差

Cheng

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel rooms are very old. Staff are cold. Not worthy at all.
於 2022 年 12 月住了 1 晚
Alessandro Mortillaro 於 2022年12月4日的回應
Dear Cheng,Thanks for your comments, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. Your comments about your overall stay are well received and will be addressed, thanks for your constructive feedback.When planning your next visit, I would be grateful if you could contact me beforehand so that we can ensure your next stay will be more enjoyable and relaxing. We look forward to welcoming you back soon.Kind regards.Alessandro MortillaroGeneral Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Alessandro Mortillaro 於 2022年9月12日的回應
Dear Guest, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

8/10 不錯

Wai Yee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient
於 2021 年 3 月住了 1 晚

10/10 優異

Yu Kit

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean
於 2021 年 3 月住了 1 晚
Prisha 於 2021年4月2日的回應
Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Sofitel Team

8/10 不錯

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
於 2024 年 3 月住了 1 晚

10/10 優異

Anthea

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
於 2024 年 3 月住了 1 晚

10/10 優異

Sean

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月27日的回應
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Kevin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月27日的回應
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Ranjit (Ilford)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, restaurant very busy and staff can appear uninterested, however food was good
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月26日的回應
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Sergio

讚好:整潔度、職員與服務、設施服務和住宿狀況
If you are in transit at Heathrow terminal 5 and need to spend the night this is the hotel for you. Beautiful property with gorgeous rooms and excellent restaurants.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Sergio, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Gillian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ignisi at reception was absolutely amazing, extremely helpful after we booked the hitel on arrival Thank you Ignisi so much for making our difficult day/night of travelling a much better experience… your friendliness is exactly what we needed
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Gillian, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 欠佳

Kevin

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Stayed here previously and hotel beginning to show its age. The taps to our sink were loose and almost falling off. The route to terminal 5 should be made easier, rather than having to use two different elevators.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月27日的回應
Dear Kevin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Ghassan (SAN DIEGO)

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Ghassan, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Deborah

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Very quiet and friendly
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月20日的回應
Dear Deborah, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

ruth

讚好:整潔度、職員與服務和住宿狀況
pricey but excellent
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月20日的回應
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Ralph

於 2024 年 2 月住了 1 晚
Mohammed Serhan 於 2024年3月20日的回應
Dear Ralph, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Mark

讚好:職員與服務和住宿狀況
A top airport hotel. Comfortable, convenient, and quiet.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月18日的回應
Dear Mark, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Robert

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was mint and we enjoyed our evening meal as well.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月18日的回應
Dear Robert, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯

Liliana

讚好:整潔度、職員與服務和住宿狀況
Great property easy walk from terminal 5. Loved that!!
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月17日的回應
Dear Liliana, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Christie

於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月17日的回應
Dear Christie, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 不錯

Deborah

讚好:整潔度和住宿狀況
Close to my terminal an quiet
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月15日的回應
Dear Deborah, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

James

Very comfortable with a feel of quality
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear James, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Roberto (Avondale)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Perfect location but very limited dining choices
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Roberto, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯

Alexandros

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Alexandros, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Christine

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Christine, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Jonathan

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Jonathan, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 一般

David

伴侶同遊
The hotel is convenient as guests can walk to the airport, however it is badly in need of renovation, especially if one considers the room charge.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear David, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Jonathan

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service from Giursharn!!
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月17日的回應
Dear Jonathan, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 一般

Brandon

讚好:整潔度和職員與服務
No plug near bed. No USB jacks anywhere. Generally, needs just a few modern upgrades. We all have mobile phones and they need to be charged. Sink was leaking into the countertop. Shower door didn't shut and would stay jammed open, negating the purpose of the floor to ceiling glass door.
於 2024 年 3 月住了 2 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Brandon, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. However I have instructed maintenance to review the bedrooms for defects that can be resolved immediately. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Christie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenience to the airport was especially key as we were overnight to catch a flight. Transportation to shopping was a little pricey but we were able to find what we needed. We have rebooked to return in 5 days 👍
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Christie, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back shortly. Kind regards. Mohammed Serhan Hotel Manager

6/10 一般

Katherine

Bathroom faucets did not work properly - no cold water. Heat register not working properly either - room was cold and difficult to heat.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Katherine, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with maintenance to resolve, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Maureen

Staff were so very helpful. Important when you are in your 80s.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月8日的回應
Dear Maureen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Kevin

伴侶同遊
讚好:住宿狀況
Very convenient hotel is using terminal 5. Would recommend.
於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月8日的回應
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯

Jacqueline

於 2024 年 3 月住了 1 晚

8/10 不錯

Gerald

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A very good hotel but given that it is situated at one of the world’s busiest airports with travellers coming and going at all hours, the lack of facilities to obtain food is disappointing! There is no food service in the restaurant and the bar after 2300 hours- only room service!
於 2024 年 2 月住了 1 晚
Mohammed Serhan 於 2024年3月14日的回應
Dear Gerald, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

anupama

於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Anupama, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 不錯

Alexander

讚好:整潔度、職員與服務和住宿狀況
Comfortable stay
於 2024 年 2 月住了 1 晚
Mohammed Serhan 於 2024年3月8日的回應
Dear Alexander, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Ruth

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Mohammed Serhan 於 2024年3月8日的回應
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 優異

Prasanna

讚好:整潔度、職員與服務、設施服務和住宿狀況
Located at Heathrow Terminal 5, this 5 star hotel is well maintained and very convenient. I enjoyed a two night stay between my flights. Well worth it.
於 2024 年 2 月住了 2 晚
Mohammed Serhan 於 2024年3月8日的回應
Dear Prasanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 優異

Paul

於 2024 年 3 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Paul, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 不錯

Esther

於 2024 年 2 月住了 1 晚
Mohammed Serhan 於 2024年3月25日的回應
Dear Esther, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager