室外泳池

帕薩迪納市威斯汀酒店的評價

4 out of 5
帕薩迪納市威斯汀酒店
191 N Los Robles Ave, Pasadena, CA

評價

8.4

很好

10 分評分,優異;1001 則評價中有 563 則" "
8 分評分,不錯;1001 則評價中有 197 則" "
6 分評分,一般;1001 則評價中有 115 則" "
4 分評分,欠佳;1001 則評價中有 59 則" "
2 分評分,很差;1001 則評價中有 67 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

4/10 欠佳

On kui

家人同遊
不滿:住宿狀況
洗澡水很小,如果你是長髮就更困難啦。
於 2023 年 3 月住了 1 晚
Hotel Management 於 2023年3月7日的回應
感謝您抽出寶貴時間與我們分享您的評分。 得知我們無法滿足您的期望,我們感到很失望。 我們的目標是始終提供優質的服務,讓您想要一次又一次地回來。 我們希望您能再試一次,讓我們在您下次訪問時向您證明這一點。

8/10 不錯

Chiali

於 2022 年 7 月住了 4 晚
Hotel Management 於 2022年7月19日的回應
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 優異

Chang

讚好:整潔度、職員與服務和客房舒適度
於 2022 年 2 月住了 3 晚
Hotel Management 於 2022年2月23日的回應
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 欠佳

PATRICK

於 2021 年 10 月住了 1 晚

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2021 年 7 月住了 1 晚
Siamak 於 2021年7月5日的回應
Thank you for staying with us.

6/10 一般

peijun

家人同遊
於 2021 年 5 月住了 1 晚
Siamak 於 2021年5月24日的回應
Thank you for staying with us.

10/10 優異

真實旅客

於 2021 年 4 月住了 1 晚
Ashley 於 2021年4月24日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A little bit aged but still a very good stay.
於 2021 年 3 月住了 1 晚
Siamak 於 2021年4月5日的回應
Thank you for staying with us.

10/10 優異

yvonne

讚好:整潔度、職員與服務、設施服務和住宿狀況
Centrally located between Old Town Pasadena and the business district. Walking distance to restaurants, shops, City Hall etc... The staff is kind.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月23日的回應
Dear Yvonne,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at The Westin Pasadena.

10/10 優異

Nilson (Pittsburg)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place. Shopping plaza was very close. Quiet. I would stay here again.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日的回應
Dear Nilson,We at The Westin Pasadena thank you for your review. We are glad you found some time to enjoy our nearby shopping plaza and that you found our comfortable, clean accommodations enjoyable. We look forward to your next visit.

8/10 不錯

robert (Rapid City)

讚好:整潔度、職員與服務和住宿狀況
Friendly and attentive staff and a stellar location in central downtown Pasadena. Rooftop pool and fitness center are fantastic (and 24hours!), and would benefit from functioning spa. Breakfasts were served up with care and attention to detail. I look forward to our next stay.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月18日的回應
Dear Robert,Thank you for choosing The Westin Pasadena as your home away from home. Your feedback is very beneficial, and we thank you for taking the time out of your day to provide us with such a generous review. We love hearing what our guests loved the most about their stay and we thank you for highlighting our wonderful breakfast offerings, amiable staff, and many amenities to make your stay even more fun. Your return is highly anticipated, so come back soon!

10/10 優異

Hope (Saugus)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月24日的回應
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 優異

Carlos

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved it, we were on a two day getaway to celebrate 47 years of marriage, it’s very quiet & we loved it Thank you
於 2024 年 4 月住了 2 晚
Property Management 於 2024年4月17日的回應
Thank you for sharing your positive experience with us and with your fellow travelers, Carlos! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 優異

Claudia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel restaurant Ventanas has nice outdoor dining. The food was fresh and delicious. The staff was super friendly. The adjoining courtyard with a nice fountain, old church and the Civic Center was nice to walk around after dinner. There’s also a few restaurants there if you don’t want to eat at the hotel. Room was clean and spacious, the staff were helpful and friendly. We only paid $17 for overnight parking in the adjoining underground parking structure with hotel validation. The large fitness center was great and it had a nice pool area. We would stay here again.
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月17日的回應
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 優異

Cheri

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 4 月住了 2 晚
Property Management 於 2024年4月17日的回應
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 優異

Rosa

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property quiet cozy rooms. Very clean
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Rosa,Thank you for your kind words! We're thrilled you enjoyed our beautiful property and found our rooms quiet and comfortable. It would be a pleasure to welcome you back to The Westin Pasadena for another stay!

10/10 優異

Margarita

讚好:整潔度、職員與服務和住宿狀況
Very clean and quick checkin. We called for two rooms close by and our request was granted.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日的回應
Dear Margarita,We take great pride in our clean, comfortable accommodations and are happy you enjoyed them. The Westin Pasadena would love to host you again in the near future.

10/10 優異

Christopher

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Property Management 於 2024年4月17日的回應
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 一般

Milind (New York)

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
The towels were a little old. Overcharging for parking. Great lobby area.
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月15日的回應
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 一般

Casandra (Baudette)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was beautiful, but we really wish there was a hot tub
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Cassandra,Thank you for taking the time to leave us feedback. We are pleased to hear you enjoyed the beauty of the property. We have passed on your suggestion for a hot tub to management. We would love to host you again and give you the stay you expected and deserve.

10/10 優異

Maria D

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
於 2024 年 4 月住了 3 晚
Property Management 於 2024年4月11日的回應
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 優異

Amber

讚好:整潔度
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月15日的回應
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 優異

Christopher

讚好:整潔度、職員與服務、設施服務和住宿狀況
Thanks Westin, even though my room Type wasn’t available , you did you best with a decent room.
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月11日的回應
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 優異

Yu

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience.
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月11日的回應
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 優異

Zovig

讚好:整潔度、職員與服務和住宿狀況
Excellent service
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月10日的回應
Dear Zovig,Thank you for being our valued guest at The Westin Pasadena. Our team is honored to have impressed you with our attentive service! The pleasure was all ours, and we hope you return soon.

10/10 優異

Phil

讚好:整潔度、職員與服務和住宿狀況
Everything was great!! It would be nice however to have venting in the bathroom.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Phil,Thank you so much for choosing to stay with us at The Westin Pasadena. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we appreciate your suggestion regarding the bathroom and will keep that in mind for future changes. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 優異

Mario

讚好:整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 3 月住了 6 晚
General Manager 於 2024年4月10日的回應
Dear Mario,We're delighted you enjoyed your stay at The Westin Pasadena! Please come see us again soon.

8/10 不錯

Aaron

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice Hotel. Staff are great and the hotel is well appointed. My only upgrade would be propper barista coffee serives.
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月8日的回應
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 優異

Carlos

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was so quiet and peaceful. There were times were we sat alone for hours in the lobby without anyone sitting next to us. The rooms were beautiful and the views fantastic. The city of pasedena is amazing. The hotel is located right by everything. It is right across the street from the beautiful City council building and americas got talent.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月8日的回應
Dear Carlos,Thank you for your glowing review of The Westin Pasadena! We appreciate your compliments about our peaceful accommodations, beautiful views, and convenient location. It would be an honor to welcome you back anytime.

10/10 優異

Jennifer Lyn

於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月24日的回應
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 優異

Michael (Jefferson City)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Andrea at the front desk was incredible, the property is nice and right off the freeway. It’s about a 7-10 minute walk to old town Pasadena which was just great. The parking is interesting, they share the garage with other businesses so it can get pretty crowded during the weekdays. Just make sure you get your parking ticket validated and they’ll add it to your hotel cost, or you’ll have to pay for every in and out. While I don’t love being charged for parking. It did feel safe down there. Didn’t get to use the pool as it was chilly, but it’s nice looking and the gym is also equipped very well.
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月3日的回應
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Andrea! We look forward to welcoming you back to our hotel in the future!

8/10 不錯

Glendalee

讚好:整潔度、職員與服務和住宿狀況
Nice
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月2日的回應
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 優異

Deborah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The bed was nothing short of amazing! Really really comfortable. The rooms were clean, cozy, and welcoming. We loved staying here.
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月2日的回應
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 欠佳

Marc

伴侶同遊
Sink in room did not drain; no hot water in room; safe did no work; wallpaper patched in with glue; difficult room key response
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月2日的回應
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

2/10 很差

Isabel (San Diego)

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Dan 於 2024年4月2日的回應
Hello Isabel,Thank you for your review. May I ask what you were not satisfied during your stay?Thank you!

8/10 不錯

Fred

於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月24日的回應
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 優異

Shalray (Capitola)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel- parking was the only thing we didn't like- unless you pay for valet , the parking is far
於 2024 年 3 月住了 2 晚
Property Management 於 2024年4月2日的回應
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 優異

Donald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property and convenient location friendly and great staff
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月2日的回應
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 優異

Evan

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
very good hotel, i’ve seen a lot of reviews talking about rude staff, i didn’t run into anyone who was rude, front desk as well as valet drivers were very nice. worth the stay with all the things within a block or 2. will stay in palm suite next time i stay!
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月2日的回應
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 一般

AnaMaria

家人同遊
讚好:整潔度
i like the location. I did not like the restaurant food, is expensive and not taste.$70 for breakfast for 2 person is too much.if is good breakfast. i have no problem paying ....
於 2024 年 3 月住了 2 晚
Property Management 於 2024年4月2日的回應
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 優異

Sarvenaz

於 2024 年 3 月住了 2 晚
Property Management 於 2024年4月17日的回應
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 優異

Veronica

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and welcoming the restaurant bar was amazing and the servers were all so great.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Dear Veronica,Thank you for your recent stay at The Westin Pasadena. We are so happy to hear you thoroughly enjoyed our friendly services as well as our clean accommodations. It's delightful for us to know that you took full advantage of the hotel's amenities. We look forward to your next visit. Thank you again for your review.

10/10 優異

Kristin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel in the heart of Old Town Pasadena. Staff was extremely friendly
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月28日的回應
Dear Kristin,It's fantastic to hear that you enjoyed our prime location and that our team made you feel at home. At The Westin Pasadena, we take pride in offering a memorable experience for our guests, and we can't wait to welcome you back.

8/10 不錯

Gyaneshwar

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed the weather and the cleanliness
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月28日的回應
Dear Gyaneshwar,Thank you for sharing your experience with us! We're delighted you enjoyed our attention to cleanliness and that the weather was pleasant for your stay. Your satisfaction fuels our team's commitment to providing great service for our guests, and we look forward to welcoming you back to The Westin Pasadena for another enjoyable stay!

10/10 優異

David

伴侶同遊
讚好:住宿狀況
Attractive furnishings and many comfortable sitting areas. Comfortable beds.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月28日的回應
Dear David,It was a pleasure to host you at The Westin Pasadena. We understand the importance of a great night's sleep, so we're pleased you appreciated our comfortable beds, as well as our stunning decor. Safe travels, and we look forward to your next stay.

10/10 優異

David (Charlotte)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient and friendly staff.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月26日的回應
Dear David,We're so happy to hear you had a great stay with us at The Westin Pasadena. Our friendly staff and convenient location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.

10/10 優異

Art (El Paso)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well kept property. The cleaning crew was excellent.
於 2024 年 3 月住了 3 晚
Property Management 於 2024年3月19日的回應
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 一般

Alik

Some front office people were nice and helpful, I appreciate that, while others definitely need a training in hospitality and to know that a guest is the most important person in the hotel. Be sure to have a physical credit card for deposit, else they won't check you in (no applepay). Perfume smell everywhere like in Vegas (some would probably love it). I would not stay there again.
於 2024 年 3 月住了 7 晚
General Manager 於 2024年3月18日的回應
Dear Alik, We're grateful for your acknowledgment of our helpful staff members. While we aim for consistent hospitality, we regret any lapses in service encountered. Your feedback regarding payment methods and scents has been duly noted, and we will look into this as we are committed to enhancing our guest experience. We hope for the opportunity to welcome you back for a more seamless stay in the near future

8/10 不錯

Sandra

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff very friendly
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月15日的回應
Dear Sandra,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your adventures bring you back to the area, please come see us again.

8/10 不錯

Tim

於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月2日的回應
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!