Hotel with good location with helpful staff but...
- Easy transportation: 5 mins walk to metro station (L1) and 15 mins walk to Bernabéu stadium.
- Helpful staff
- However, the bathroom is too small.
真實旅客
6/10 一般
chlin
2014年9月9日
讚好:職員與服務和客房舒適度
chlin
8/10 不錯
真實旅客
2013年10月6日
讚好:整潔度和職員與服務
真實旅客
10/10 優異
Alejandro
2024年3月25日
讚好:整潔度和住宿狀況
El personal muy amable y cordial, me ayudaron un monton y siempre con una sonrisa calida....los extrano mucho a pesar de que hacian su trabajo....me senti como en casa fuera de mi casa. Dios los bendiga.
Alejandro
於 2024 年 3 月住了 14 晚
10/10 優異
Mònica
家人同遊
2023年12月29日
讚好:整潔度、設施服務和住宿狀況
Comodidad
Mònica
10/10 優異
Mònica
家人同遊
2023年12月27日
讚好:整潔度、設施服務和住宿狀況
Comodidad
Mònica
於 2023 年 12 月住了 3 晚
8/10 不錯
Sean
家人同遊
2023年11月23日
讚好:整潔度、設施服務和住宿狀況
Nice and clean place. Check process was smooth and the staff was so friendly. Only little issue was the WiFi from our room was not great. It wouldn’t work in bedroom but main area it was fine.
Sean
4/10 欠佳
Rene
家人同遊
2023年10月18日
讚好:整潔度和客房舒適度
Good hotel but major communication flaws if needed
This is hard to evaluate. The positive - convenient location for me, clean, spacious, all the necessary equipment. The not so great - which is not the necessarily the fault of the hotel - there was a party from other guests until 2 in the morning. It shouldn't be up to other guests to remind others about quiet hours and how to behave in hotels. This is accelerate by the shockingly bad automated check-in experience - no person, just a computer and the stepped process was not clear and faulty. No person to ask question and if you have multiple people checking in it takes ages. Furthermore, you only have a phone number to call when you have problems with other guests. In my case they triggered a fire alarm and had a party. This could easily be avoided with having staff on site. I don't like to give this hotel a bad review as it is a good place to stay. But this lack of personal and noise is a downer.