Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
Martha
2025 年 7 月入住 2 晚
6/10
I stayed at Hotel Puerta de América and was disappointed. While the housekeeping staff were excellent and kept the room spotless, it was frustrating that no new water bottles were provided—especially in the summer heat and with no minibar available. We had to ask for water daily. At the pool, which opens late at 11 AM, there was no service until after 1 PM. No one offered drinks despite the 37°C heat, and staff acted annoyed when asked. Even after 1 PM, service was poor—you had to go get things yourself. Staff at reception were unfriendly and not helpful. When I asked for a taxi, it felt like a burden to them. Room service was also disappointing. I clearly asked for no ham due to dietary restrictions, yet they still brought a ham sandwich, leaving my friend without food. While they refunded it, the mistake was serious. The pool is small and overcrowded, with too many cushions making it hotter. There’s no ambiance or music, just an uncomfortable setting. This hotel does not feel like five stars at all—more like a three-star property. I wouldn’t recommend it.
Chantal Selina
2025 年 6 月入住 3 晚
10/10
Moderno, espacios amplios, personal muy amable
Carlos
2025 年 6 月入住 1 晚
8/10
Todo bien
Cinthya Rodríguez
2025 年 6 月入住 1 晚
10/10
Robert
2025 年 6 月入住 2 晚
10/10
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
David
2025 年 6 月入住 2 晚
10/10
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Eileen
2025 年 6 月入住 1 晚
10/10
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
David
2025 年 6 月入住 2 晚
10/10
Benno
2025 年 6 月入住 1 晚
10/10
Great customer service, friendly staff, good amenities
Maria Alexandra
2025 年 6 月入住 2 晚
4/10
Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Mark
2025 年 6 月入住 4 晚
6/10
Rooms were nice, broken shower, broken bidet, refrigerator broken, shower floor broken. The trash can in the bathroom was also broken. They should consider fixing or replacing the amenities . We had to relocate to another room. Things were still not in good shape.
CAROL
2025 年 5 月入住 6 晚
10/10
Tyler
2025 年 6 月入住 1 晚
10/10
Ernesto Paul
2025 年 5 月入住 1 晚
10/10
It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
John
2025 年 5 月入住 2 晚
10/10
Gran diseño, cercanía al metro, buen desayuno y personal muy amable
Luis
2025 年 5 月入住 2 晚
8/10
Lai In
2025 年 5 月入住 2 晚
10/10
Excelente todo, personal atento y amable en todo momento.