My husband and I had a check in date for a two night stay on February 16 & 17, 2020. Our reservation was nowhere to be found and we had to rebook a reservation on the spot with brokers who hover around the lobby of the condominium complex. We went from one building to another and still there was no record of our reservation. I called the numbers listed on our reservation, but nobody answered. I will never book again through Hotel. com. Upon returning to the United States, I tried calling and even went online to air my complaint, but have not heard back from them.
Priscilla
於 2020 年 2 月住了 2 晚
2/10 很差
Susana L.
多人同遊
2020年3月10日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Major complaint
Very disappointing, No one to help us with reservation. Tried to call the contact person several times, but no answer. We ended up getting a different place. We need refund of the money $196.58 we paid.We arrived at the place but the security guard has nothing to do with it. The owner of the condo did not arrive at the reservation we made. I will not recommend Hotel.com
Susana L.
於 2020 年 2 月住了 2 晚
6/10 一般
Brian K.
2017年1月21日
Clean, budget accomodations, some simple amenities missing and it has a very small bed!
Very simple, budget accommodation in a high rise tower apartment building. There must be over a 1000 units in this building! Prepare to wait for the elevators. A good way to experience how locals live in this bustling business district of Makati. For the most part, the place was clean, and as described, with a couple of recommendations and warnings:
1) How about a roll of toilet paper for the bathroom? Maybe it was an error on the part of housekeeping, but shopping for toilet paper is not the first thing I would like to do upon check in. I had to walk next door to the market and spend 15php for a roll of paper. Could have been included in the 3000php I paid for one night rent! Bring your own soap and shampoo if you are going to stay more than one night. I received a small bar of soap and a packet of one wash shampoo.
2) The bed is very small and low quality. You would have trouble comfortably sleeping two adults on the bed. It looks like the futon couch in the living area would also open as a small bed.
Brian K.
於 2017 年 1 月住了 1 晚
6/10 一般
jesus (miami)
2016年12月10日
讚好:客房舒適度
不滿:住宿狀況
Not a very good experience
First
No blanket
The room was ruining by his owner
The water heater on the bathroom was not working (cold water all the time )
We reach the hotel on Sunday leaving on Friday and the owner said they can not fix it until Wednesday
The option was to change room on Wednesday
We decide to stay on the room and ask for a bucket so we warm the water on the kitchen and never use the shower
Bad experience
jesus
10/10 優異
Mark
2016年12月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will probably come back here
Property owner was very accommodating and responsive. Very professional. Place is clean, has wifi and airconditioning. Was very tempted to extend my stay, if only I had no other plans.
Mark
4/10 欠佳
Tina
2016年11月30日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Rimelige værelse
Desvær forkert reklame hvad værelse inderholder, der var ingen gratis vand, der var ikke nogen daglig rengøring, svær at for kontakt til ansvarlige person, minus hårtørrer. Der kom en og spurte os om det kan gør rent, og vi lavet en aftale dag og tid, men det kom aldrig den dag spild vores tid.der blive gøret rent en gang under vores ophold.
Tina
6/10 一般
真實旅客
2016年9月22日
讚好:整潔度和住宿狀況
不滿:職員與服務
its very good sweeming pool but so bad desk
its very good sweeming pool but so bad information desk