Great customer services and cabin allot of space nice and clean.
lourdes
2025 年 5 月入住 3 晚
8/10
Good experience overall. The mobile app needs some work and I’d would like to see some better transportation options
Jesus
2025 年 5 月入住 2 晚
10/10
Everything was wonderful
I loved the place I had 2 decks and 2 bedrooms a jacuzzi tub parking right out front
Beautiful scenery
Doriana
2025 年 5 月入住 2 晚
10/10
Overall great trip
Lamont
2025 年 4 月入住 2 晚
10/10
My son and I really enjoyed our stay!
kitomila
2025 年 4 月入住 2 晚
4/10
Amanda
2025 年 4 月入住 2 晚
6/10
Upon arriving I was given the key to a room and once I got there which was 2 miles up the mountain. The keys didn't work. I went back down the mountain 2 miles and was given another key, so I went back up the mountain 2 miles and once inside there was a room full of other people's belongings. I exited the room immediately. Went back down the mountain 2 miles and was given the right key went back up the mountain 2 miles. We also left our pizza on the counter that night and by morning. black ants were everywhere. We had a wonderful time at the water park and the staff did do their best to fix all the issues we had
Ashlee
2025 年 3 月入住 2 晚
8/10
Antonio
2025 年 2 月入住 2 晚
8/10
Everything worked well in the villa we stayed in. Some minor improvements would be coat hangers on the wall and door mats to clean snowy boots on. The pillows werent that comfortable, bring your own. Great space for a small family. Lots of deer hanging around, beautiful views.
Glynis
2025 年 1 月入住 2 晚
10/10
We were housed in a different property from the original booking. We enjoyed our stay at Innsbruck Summit Properties. You should advertise more of this condo property, its located on the hillside and view is amazing. My family and I will definitely come back here.
Christine
2024 年 12 月入住 2 晚
8/10
The property itself was fine. The tv would not work and it took 3 calls to maintenance. Once they got it on, it kept skipping and freezing every 10-15 seconds for the remainder of the visit. So trying to relax was immensely frustrating, especially with 3 kids wanting to chill and watch tv.
Tracy
2025 年 1 月入住 2 晚
6/10
Michael
2024 年 12 月入住 2 晚
8/10
Went to a resort during “off season” less stuff to do.
Scott
2024 年 12 月入住 3 晚
8/10
The unit is in need of an update. The unit itself was difficult to find. Need better signage. If stairs is a problem this is not the unit for you
Elizabeth
2024 年 11 月入住 2 晚
6/10
I was very disappointed in the suite. Everything was so old and out dated. AC units were so loud as were the bathroom fans. The suite we got was not what was shown on Hitels. Com when I booked. TV’s are super small. Was not what I expected.
Melissa
2024 年 9 月入住 2 晚
2/10
The condo we rented was in a delapidated building with creaky almost rotten floor boards in the entrance… multiple level building no ADA entrance. When we finally made it into the room we immediately noticed it was roach infested. Roaches everywhere!!!! It was a nightmare. We checked out soon after and all they said was sorry. They tried accommodating but you can pretty much assume that if one unit is infested so is the entire building!! Oh and not to mention they tried selling us a tour to buy time shares. Will never set foot in this place. Dont be fooled by the ratings.
Ana
2024 年 9 月入住 2 晚
10/10
Very nice and perfect getaway
Chris
2024 年 9 月入住 2 晚
8/10
We arrive checked in and went back to the room to unload. Room had a funny smell and very outdated look like it was from the 80s. Very big and spacious. Came back to the room after dinner started unpacking then started to see baby German roaches and they was everywhere. I went to the front desk the staff and manager was very nice about it and moved us to another loaction no questions asked. The next place we got was very nice and updated. Very pleased with how they handled the situation.
Amanda
2024 年 9 月入住 2 晚
2/10
My family and I drove 13 hours from Florida. We thought Massanutten would be a nice place for our family. We were traveling with 5 kids. Four of the kids are 9 and under. Hotels.com stated that the water park was included. When we arrived we were basically called liars by the manager, Tyler Texeire, and he claimed they have no control over what hotels.com advertises. He had zero customer service skills. He kept saying he would help us out but had no intention of helping in any way. When we reached our “villa”, we were assaulted with a smell like the rooms hadn’t been opened in years. We then found a broken lock, broken drawers, disgusting looking towels, and mold in the air vent. We immediately looked for new accommodations elsewhere and left. Do yourself a favor and DON’T stay here. Just gross and the management is rude. Even the waitress and a restaurant down the street said the place had gone downhill!
Jerrod
2024 年 8 月入住 3 晚
8/10
People on the resort were outstanding!!!
It’s isolated, so bring everything you need (except one roll of toilet paper). Be prepared to drive 30 minutes to get everything else you need.
A couple little markets on the resort have some basics with “healthy markups.”
The condo I had was lacking - poor lighting throughout, peculiar long narrow bathroom (rooms for water heater and the such in entrance, light switch across the room (not at entrance) made night time tough, small shower with cheap shower head, plastic curtain), lousy TV.
David
2024 年 9 月入住 2 晚
10/10
Great stay room different from what was expected
ebony
2024 年 7 月入住 3 晚
10/10
we absolutely loved it
Mytashia
2024 年 7 月入住 2 晚
8/10
michael
2024 年 7 月入住 2 晚
2/10
Worst property. Had to leave a day before. Sent email to property for refund.