接待處

門特克利夫蘭歡朋套房酒店的評價

2.5 out of 5
門特克利夫蘭歡朋套房酒店
5675 Emerald Ct, Mentor, OH

評價

8.6

優異

10 分評分,優異;580 則評價中有 325 則" "
8 分評分,不錯;580 則評價中有 165 則" "
6 分評分,一般;580 則評價中有 43 則" "
4 分評分,欠佳;580 則評價中有 25 則" "
2 分評分,很差;580 則評價中有 22 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Patrick

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
New lobby rooms will be renevated soon
於 2024 年 4 月住了 2 晚

10/10 優異

Raymond W.

讚好:設施服務
Clean and convenient location. Minimal issues with renovation.
於 2024 年 4 月住了 7 晚

10/10 優異

Wayne

讚好:住宿狀況
Close to a few restaurants Front desk were very friendly
於 2024 年 4 月住了 1 晚

10/10 優異

Sarah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Brent

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were given a room that was handicap accessible. So it didn't have a pull out that we needed. But they were able to give us a roll away bed. The room was spacious and clean. The breakfast was delicious with a variety of hot foods each day. What a nice city!
於 2024 年 4 月住了 2 晚

10/10 優異

Michelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is a quiet area. Walkable to restaurants and movie theater.
於 2024 年 4 月住了 1 晚

10/10 優異

Yvette

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area was quiet safe and convenient.
於 2024 年 4 月住了 1 晚

6/10 一般

Kenneth

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Nice area. Good, friendly staff. Great breakfast. Lobby under construction. It took many attempts to get key cards to work in door. Cushioned bench was stained. Bathroom walls had large yellowing stains around sink and toilet.
於 2024 年 3 月住了 1 晚
-Sarah 於 2024年3月24日的回應
Thank you for sharing your feedback with us. We're delighted to hear that you found our area nice, our staff friendly, and enjoyed our breakfast offerings. We apologize for any inconvenience caused by our lobby under construction and the issues you encountered with your key cards. Rest assured, we'll address these concerns promptly to enhance our guests' experience. Additionally, we'll ensure that the cleanliness standards, especially regarding the stained cushioned bench and bathroom walls, are improved to meet our guests' expectations. Your insights are valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 優異

Anita

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Sarah, Guest Services 於 2024年3月24日的回應
Thank you very much for your perfect rating! We're thrilled that you had such an exceptional experience during your stay with us. Your satisfaction is incredibly important to us, and we're delighted that we met and exceeded your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to ensure your next visit is just as wonderful, please don't hesitate to let us know. Thank you for choosing our hotel!

10/10 優異

Atheseus (Orlando)

於 2024 年 1 月住了 1 晚
-Sarah 於 2024年3月24日的回應
Thank you for the 5/5 rating! we hope to have you back in the near future!

8/10 不錯

Mark

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Sarah, Guest Services 於 2024年3月24日的回應
Thank you for your positive rating! We're glad to hear that you had a great experience during your stay with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better to earn that extra star next time, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel!

6/10 一般

Shelly (Naples)

家人同遊
不滿:住宿狀況
Under construction. Heat/AC unit not working properly. Bathroom door would not shut.
於 2024 年 1 月住了 1 晚

8/10 不錯

Denise

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
New Year's Eve 2024 Review
The site is under renovation. Room 320 had issues with the HVAC unit. The blower was on high and couldn't be turned off. Was moved to another room.... The breakfast food was excellent.!!
於 2023 年 12 月住了 1 晚

6/10 一般

William G

讚好:整潔度、職員與服務和住宿狀況
Overall a great stay, but…….
Overall we enjoyed our stay there and would probably stay there again, but certain items and incidents is why I gave it only an average rating. First off, checking in was great. The staff person was very friendly and checked us quickly and efficiently. My only complaint I feel was not knowing when the Continental Breakfast ended. She did let us know where it was located due to remodeling of the hotel. The room was very clean and was bigger than we expected. What I didn’t understand is why the office chair that was obviously broken was not replaced or repaired. That to me was just laziness not to be addressed. Like I said though, in the start of this review, that did like our stay overall and would stay again there. And if those 2 items were not an issue with our stay, this would have received a 5 star rating.
於 2023 年 12 月住了 1 晚

6/10 一般

William

伴侶同遊
讚好:職員與服務
於 2023 年 12 月住了 2 晚
Sarah, Guest Services 於 2024年3月24日的回應
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay with us and that our check-in process was efficient and friendly. We apologize for any inconvenience regarding the information about the Continental Breakfast ending time. We'll make sure to communicate this more clearly to our guests in the future.We're also pleased to hear that you found the room clean and spacious. However, we apologize for the broken office chair. Rest assured, we take your comments seriously, and we'll address this issue promptly to ensure that all of our amenities are in good working condition for our guests.We truly appreciate your understanding and patience, and we're grateful for your willingness to stay with us again. Your feedback is invaluable to us, and we'll use it to improve our services and facilities to provide an even better experience for our guests in the future.Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do to make your next stay more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 優異

Colleen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Earnest

於 2023 年 12 月住了 1 晚

10/10 優異

Jason (concord)

讚好:整潔度
於 2023 年 12 月住了 2 晚

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
Sarah, Guest Services 於 2024年3月24日的回應
Thank you so much for your perfect rating! We're thrilled to hear that you had such a positive experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you found our hotel to be a great place to stay. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay in the future!

10/10 優異

Kimberly (Baltimore)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was good
於 2023 年 12 月住了 1 晚

10/10 優異

Tony

於 2023 年 11 月住了 1 晚

6/10 一般

Michael

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Tony

於 2023 年 11 月住了 1 晚

8/10 不錯

Miguel

於 2023 年 11 月住了 1 晚

6/10 一般

Eric D

家人同遊
讚好:整潔度和客房舒適度
不滿:職員與服務和住宿狀況
Basic Accomodations
Adequate, for a 3 night stay, but a little run down. No closet in room, no maid service while I was there. Generic, mediocre breakfast. Location was good - near major routes and several restaurants within walking distance.
於 2023 年 10 月住了 3 晚

8/10 不錯

Deborah K

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Quiet. Convenient to the highway. Carpet in hallways and dining area need cleaning. Some light bulbs out in my room.
於 2023 年 10 月住了 3 晚

8/10 不錯

Kenyon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Swimming pool closed because they were filling with concrete to make a spa. Not aware of this when I reserved the room. Gal that does breakfast buffet was great.
於 2023 年 10 月住了 3 晚

8/10 不錯

Tyana Naomi (Orland)

商務旅客
讚好:整潔度和職員與服務
The rooms could use a little TLC as far as touching up paint and minor repairs. The vent in the air conditioning unit was covered with mold and was giving me allergies & asthma. However, the staff was very nice and friendly. Because of the people I will probably come back. I hope the vents get cleaned before then!
於 2023 年 10 月住了 3 晚

10/10 優異

Sherlyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I thought the room was very nice. The surrounding area was perfect for what we needed.
於 2023 年 10 月住了 1 晚

10/10 優異

Billy

讚好:住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Daniel

於 2023 年 9 月住了 1 晚

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Spacious
The king suite was spacious and comfortable.
於 2023 年 9 月住了 2 晚

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

4/10 欠佳

CATHERINE (kensington)

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
the staff were friendly and professional...no issues there. Our hallway stunk with the smell of smoke even though we had a non smoking room and other rooms around us were non smoking. The smell never went away. The outside side door to hotel did not lock ( we notified staff) so we did not feel safe . It was still not fixed before we left. The bathroom was dusty but basically clean.

4/10 欠佳

Judith

多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Disappointing
The staff at check were courteous and the bed was comfortable those are the good points. I'll start with the side door that is unlocked 24/7 so anyone could just get in and in my opinion a safety hazard. The bathroom had dirt buildup in the corners,the electric socket was pushed in and the shower was weak. Somehow I didn't realize when booking that the room didn't have a refrigerator to put my medicine in. On my next trip to Cleveland I will not be staying here.
於 2023 年 9 月住了 1 晚

10/10 優異

Stacy

於 2023 年 9 月住了 1 晚

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stay
Enjoyed our stay and will likely return in the near future. Thank you
於 2023 年 9 月住了 1 晚

8/10 不錯

Doug

於 2023 年 9 月住了 1 晚

10/10 優異

gary

商務旅客
讚好:整潔度、職員與服務和住宿狀況
It was good however my ac want working correctly in the time i stayed in and it was hard to Siri
於 2023 年 8 月住了 4 晚

6/10 一般

Amy

The location was good. Breakfast was adequate. Rooms were very loud and needed updating.
於 2023 年 9 月住了 1 晚

8/10 不錯

Dishema Prontea

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No seating outside side door entrance on side of building was little difficult coming in the key lock was off No pool on site ( pictured was on website ) Breakfast was decent with hot food pastries,cold cereal ,oatmeal, toast ,eggs sausage, juice and coffee
於 2023 年 8 月住了 2 晚

8/10 不錯

Bobby

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Lobby carpet needs to be replaced.
於 2023 年 8 月住了 3 晚

10/10 優異

Shannon

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was comfortable at this hotel
於 2023 年 8 月住了 1 晚

10/10 優異

Diana

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Accommodations
Room was spacious and comfortable. I liked that there was a bath tub for a nice soak - after a long day in the car. Bed and linens were very comfortable. We were greeted by front desk personnel and he suggested we go to Headlands Beach if we had time. So glad he mentioned it as we spent an hour + half there. Breakfast was good as was the coffee. I have stayed at many Hampton Inns and will continue to do so in the future.
於 2023 年 8 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasant stay
Very pleasant stay for an overnight - clean, comfortable. Quiet location with easy access (walking) to multiple restaurant options. Friendly staff. We had no fridge in the room but that wasn’t a problem for us.
於 2023 年 8 月住了 1 晚

8/10 不錯

Andrew (Johnson City)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

joseph f.

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay overall. Nice and clean hotel. Unfortunately the pool was closed for repairs.
於 2023 年 8 月住了 1 晚

8/10 不錯

Jorge

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ok
It was ok there is a room to improve
於 2023 年 7 月住了 7 晚

2/10 很差

Rachel

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The front desk was rude and not accommodating. The room was dirty. The pool pump was broken for the last four months. At check-in, four other customers ahead of us were told their rooms were not clean and they were switching them to a different room. We were not told this, but given a dirty room. I woke up the next day with bug bites on my legs. After telling the front desk, they refused a refund, discount, or changing our room.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Linda

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Reserved a deluxe king, got a double queen. Questioned why to front desk was told no rooms are guaranteed Dirty washcloth in shower curtain rod Definitely needs updating: carpets especially Ate breakfast at 9 am: out of oatmeal, eggs rubbery
於 2023 年 7 月住了 2 晚