Very poor service with the staffs from the time of checkin till checkout. Room was filthy, plus BR no commodities was available. Corridors and elevator was not presentable, filthy carpets! There was no time to look for another hotel when we arrived at 8 pm driving all the way from Houston , Texas. Staffs were not communicating what happens previously. Staffs were not that friendly when complaints are made. Gave them another chance the following day to clean room, silverfish was running in kitchen, did not provide commodities ,nothing was done. Was very upset with the staffs, was informed that there was no more cleaning lady that time we arrived 8 pm.Room was clean only the day before checkout. This hotel needs staff that shows caring to customers and make their stay comfortable, I will never stay in this hotel again. It was also hard to get in touch with Expedia who booked us in this hotel, so we can inform them what was happening . In there website it says no refunds can be made after reservations mad with this hotelI I thought our booking was great with this hotel and with high expectations but it was not! It was a very uncomfortable 3 day stay with this hotel.