6/10 一般
Catherine
家人同遊
2024年4月18日
讚好：職員與服務
We were not able to check in until 6pm. They did have a waiting area but since we arrived at 1pm it was a long wait. Getting to the room was challenging due to the number of elevators out of order and stair wells for emergency use only. Our room was clean, but lacked towels and linen for the pullout sofa. We thought the room would have facility info- dining hours, map, amenities, etc., but it did not. We missed dining at the restaurants because of limited availability and nights closed. The staff, other than at guest services, were phenomenal- friendly, personable but still holding guests to certain standards. We were disappointed at the number of events cancelled and facilities not open. Teen/video game area was flooded and looked to have been out of order for many months. Most ice machines/water were missing and about half the remaining ones did not work. There were frequently no glasses for drinks or mugs for coffee at meal times.
Catherine
於 2024 年 4 月住了 3 晚