Nice price for enjoy sunrise and sunset in the lake view rooms.
Gorgeous room and hotel decoration. Facility inside is nice.
COOP is just next to it.
真實旅客
於 2018 年 7 月住了 1 晚
4/10 欠佳
Hing (Hong Kong)
2018年7月4日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Nice hotel but the staff is not efficient
Room is clean and comfort, environmemt is excellent. The location is perfect.
The only thing that i am very dissatisfied is that they ask me to use the credit card for deposit only, when i check out i paid by cash and they still bill me again by my credit card! I discovered it because my bank send me a message. The hotel finally debit the amount to my credit card and said it is one of their collegue make the mistake. Although they give me back the amount on my credit card but this transaction still cost me CHF 30 by my bank with handling fee and the difference of exchange rate! I think that is unacceptable for a 5 star hotel. I hope the staff should have more communication with the guest and avoid to make the same mistake in the future.
Hing
於 2018 年 6 月住了 4 晚
8/10 不錯
真實旅客
2018年6月13日
讚好:整潔度、住宿狀況和客房舒適度
Disappointed
overall is very good. Unfortunatelly, there were some problem with the Television that i am able to switch it off and the staff said "due to the rain and the old building, they couldn't fix the TV as well." . Therefore, the TV was switched on the whole night, which made me feel so dissapointed.