This is a bad experience. Last time around 6:30pm to check in, staff use 20 mins to process and no one help me to put the luggage to my room. In the room, the window can not close and that night temperature is 0 degree. The TV already blocked, can not watch at the next day morning after 8:30am so we cant check the weather and the news. We just feel that they not much like asia people to come. Can not feel this is a five star hotel and not recomment people to here.
The room is big and clean,and the bed is comfortable, it's good price for 5 stars hotel, the breakfast is also delicious, the location is great, near metro and red square, I'll come again!