涼亭

凱藝酒店的評價

2.5 out of 5
凱藝酒店
2184 S Wilderness Road, Mount Vernon, KY

評價

7.8

不錯

10 分評分,優異;275 則評價中有 107 則" "
8 分評分,不錯;275 則評價中有 83 則" "
6 分評分,一般;275 則評價中有 33 則" "
4 分評分,欠佳;275 則評價中有 33 則" "
2 分評分,很差;275 則評價中有 19 則" "

7.8/10 

整潔度

8.8/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.0/10 

環保程度

評價

4/10 欠佳

Michal

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
The rooms we booked were not availabile, which was ok for us but not optimal. Staff was pleasant. Beds were comfortable. Faulty alarm clock woke us up in the middle of the night. The traffic from the highway was noisy through out the night. Room was clean but everything was minimal. Nothing special. A place to sleep for the night for a cheap price. Although a non-smoking room cigarette butts littered the walkway in front of the room. Breakfast was available, we didnt have it other than coffee which was cold and we had to dump. All in all we wouldn't stay there again but it did the job for the night. Pizza Hut right next door but was the only choice. It was good if you want pizza.
於 2024 年 3 月住了 1 晚

10/10 優異

Beverly

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

james

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient location for reasonable price
於 2024 年 3 月住了 2 晚

10/10 優異

Criquett

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Adequate for a night on a road trip. Clean, nice shower, continental breakfast.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Catherine

於 2024 年 3 月住了 1 晚

8/10 不錯

Homer

伴侶同遊
讚好:整潔度和職員與服務
There is light bulbs out that should be replaced when checked out they new about them I would think if you new about it you would get it fixed the door way had a big gap you could see day light through it also the blanket had hole in it I wasn't pleased whith the room don't believe we will be back
於 2024 年 3 月住了 1 晚

6/10 一般

Tricia

家人同遊
讚好:職員與服務
Average room for good price
This place is what you would expect to get for $59. The lady at the front desk was very nice and check in was easy. Rooms were clean but ours could have used a fresh coat of paint. The traffic from the highway outside was loud at night
於 2023 年 12 月住了 1 晚

6/10 一般

Kathleen

讚好:職員與服務
不滿:整潔度
Okay
Our overall stay was good in terms of comfort. The base of the toilet was disgusting. The breakfast needs much improvement. There was no regular milk. There was nothing to properly cut a bagel. No fresh fruit.
於 2023 年 12 月住了 1 晚

8/10 不錯

Edward

讚好:整潔度、職員與服務和住宿狀況
N/A
於 2023 年 12 月住了 1 晚

8/10 不錯

Barbara

Adequate motel
We had to wait a bit for the employee to check us in. She was somewhere outside. When she did come in, she wasn’t wearing a name tag or anything identifying apparel. But, the room was clean. Definitely an older facility with thin towels but it was clean. Breakfast was average but free.
於 2023 年 12 月住了 1 晚

10/10 優異

Chris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will stay again 😊
於 2023 年 11 月住了 2 晚

4/10 欠佳

Andrea

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Staff was "Good", however, I had to give "Service" a "Poor" rating due to the fact that "Amenities" list "Free buffet breakfast available daily" on Expedia's website, "Free Hot Breakfast" on Choice's website, "Hot Breakfast" on the sign leading to the hotel, a sign that lists "Fresh, HOT, and (I believe) Healthy" on the check-in desk AND a sign on the microwave in the breakfast area that says "Hot". I walked into the breakfast area our 1st morning and was meant with NO hot breakfast/buffet. I asked the desk attendant and was informed they do not serve a hot breakfast at all. I told her that is why I booked at this hotel, while she did “apologize”, she offered no other comment. I feel lied to, not mislead, outright lied to. This is FALSE Advertisement and ruined what would have otherwise been a very good experience. Other issues were that the ice machine and apparently the washing machine was broken.
於 2023 年 11 月住了 2 晚

10/10 優異

Dawnetta

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚

4/10 欠佳

L

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Cable and WiFi didn’t work and staff was overwhelmed.
於 2023 年 11 月住了 1 晚

10/10 優異

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kentucky surprise
Room was exceptionally clean with a nice personal invitation from the maids to "enjoy my stay." Very pleasant staff desk, with a wonderful TV that even included my fav station TCM. Wonderful stay, great night sleep, and a beautiful sunrise to wake me in the morning. And yeah, the hotel sits on a hilltop overlooking 75 south, another great view.
於 2023 年 10 月住了 1 晚

10/10 優異

Ray

於 2023 年 10 月住了 1 晚

6/10 一般

Brian

讚好:職員與服務
不滿:住宿狀況和客房舒適度
No "Quality"
There was no "Quality" at this Quality Inn. Old building with loose conduits and sagging cables. Poor mounting of security cameras and fixtures. Dated mattress in room. Exposed electrical wiring in bathroom.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Davis

家人同遊
不滿:職員與服務和住宿狀況
Things should have been better.
Reserved rooms 3 months in advanced, they gave them away. Put us in rooms with no Wi-Fi, and no towels. had to go to office to get them. Said they would give us discounts . They didn't'. Would not stay here again if they were free.
於 2023 年 10 月住了 1 晚

4/10 欠佳

LINDA

讚好:職員與服務
不滿:設施服務
Very old. Paint was peeling, bath was dirty, needed upgraded. Cheap price but you get what you pay for.
於 2023 年 10 月住了 1 晚

8/10 不錯

Michael

讚好:整潔度和客房舒適度
Was tired, needed a room.
Older hotel, room was clean, bed was good. Continental breakfast, not a hot breakfast.
於 2023 年 10 月住了 1 晚

2/10 很差

v

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The staff were very friendly, but the property is uninhabitable. The rooms smelled of urine and cigarettes. The bedding was filthy, the bathrooms hadn’t been cleaned in ages, there was no cold water (only scalding hot), and the phones and TV didn’t work. There were cobwebs and bugs in the corners. Find another hotel.
於 2023 年 10 月住了 1 晚

10/10 優異

Donald

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Outstanding customer service, room was clean.

10/10 優異

Tony

讚好:整潔度、職員與服務、設施服務和住宿狀況
The bed was very comfortable
於 2023 年 9 月住了 1 晚

6/10 一般

Ashlee

家人同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Property did not reflect the pictures on web site. The hot breakfast was cereal and bagels. The pool was green and not maintained at all. The rooms were clean.
於 2023 年 9 月住了 2 晚

8/10 不錯

Tobey

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

8/10 不錯

Sandra

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just needs some minor ceiling & wall repair and fresh paint and updated color scheme .. and tear down the BP staton that is no longer in use … check linens .. hand towels and wash cloth had yellow stains .. overall we enjoyed our stay
於 2023 年 9 月住了 1 晚

2/10 很差

Jill

於 2023 年 9 月住了 1 晚

2/10 很差

Raymond

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
overall -- very dirty -- scary -- unsanitary -- tried to find anywhere else to stay -- but that was it -- had already used my "points" for a reward .. so suffered through -- also was upset to find out I used my $120+ reward for a $76 hotel room
於 2023 年 8 月住了 1 晚

6/10 一般

Linda

於 2023 年 9 月住了 1 晚

10/10 優異

Donald

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great service. Nice view.
於 2023 年 9 月住了 1 晚

10/10 優異

David

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Nice place to stay
於 2023 年 8 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

george

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯

Thomas (Mt. Washington)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property looks a little dated on the outside but the rooms were clean and comfortable. Rooms appeared to be recently remodeled and were perfect for a nice nights sleep. Pizza Hut was within walking distance and other restaurants were approximately two miles north.
於 2023 年 8 月住了 1 晚

8/10 不錯

Rebecca

讚好:整潔度和職員與服務
The room was mostly clean and nice. The pool was green and property needs cleaned & landscaped. The parking is in bad need of repair. The staff was nice.
於 2023 年 8 月住了 2 晚

6/10 一般

Robert

讚好:職員與服務和住宿狀況
不滿:整潔度
Great staff, clean sheets, but the rest needed attention.
於 2023 年 8 月住了 1 晚

4/10 欠佳

John

不滿:整潔度、職員與服務和住宿狀況
Disappointing
Had trouble checking in, computer issue. The ladies at the front desk did apologize but it was 1130pm and i just wanted sleep. Then went to the room and i had to kill a spider and there was crumbs in one of the beds. The ceiling of the bathroom was coming down. There was something pink on the sheet and was sticky.
於 2023 年 8 月住了 1 晚

8/10 不錯

Traci

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent & comfortable for the price
Decent hotel. Would stay here again for the price. Very nice view off the west side of the hotel. Our room was clean & comfortable. The bathroom needs to be gutted & repaired properly but was in working condition & serves its purpose. Fridge & small coffee maker in room. Breakfast was a cold grab & go type with bagels, cereal, toast, yogurt, juice, & coffee. Very friendly staff. Pizza Hut right next door & the pizza was great!!
於 2023 年 7 月住了 1 晚

4/10 欠佳

Jennifer

家人同遊, 寵物同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Pool was cloudy and dirty. No hot breakfast as advertised, not even hard boiled eggs. The room was clean. Nice green space behind hotel for dogs. The price was right.
於 2023 年 7 月住了 1 晚

8/10 不錯

Jason

讚好:整潔度
於 2023 年 7 月住了 1 晚

10/10 優異

Katrina

伴侶同遊
讚好:整潔度和職員與服務
The property staff were very kind but the “one in charge” had only been training for a week and the one asking questions had been there a few days. We had issues with Expedia declining my credit card even tho I got charged for it, not the hotels fault but it felt like they were guessing about everything regarding the stay. While checking in they would take the activated room card and go to the designated room before we were given the card to “make sure nobody else was in there” very odd but the views were great if you looked east. To the west was the always beautiful and silent 75. Pizza place down the hill to have din.
於 2023 年 7 月住了 1 晚

4/10 欠佳

Mary

於 2023 年 7 月住了 1 晚

4/10 欠佳

Larry

於 2023 年 6 月住了 1 晚

2/10 很差

Jody

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
We arrived to find crushed crackers on the floor and the room only partially cleaned. We called the front desk and she came and vacuumed and sprayed things down. However, the toilet didn't work properly - the water was filling improperly so we would have to turn the valve on and off to use it. We reluctantly agreed because there were no other rooms and they asked us to deal with it. I agreed for a discount on the room and was told that the manager would be told and that could likely happen. Dust flew out of the fan when the fan was turned on in the bathroom. More dirt came out of a vent in the bathroom when my husband showered. The toilet still didn't work even using the valve so my husband had to use the ice bucket to fill the tank to flush the toilet. It was RIDICULOUS! The next morning when checking out we asked for the discount and were told none could be given because we booked through Expedia! We were offered an upgrade on a room and a discount in our next stay there. WHAT?!?! Why would I ever stay there again? Do NOT waste your money here. We might as well have put $120 down a black pit!
於 2023 年 6 月住了 1 晚

8/10 不錯

Mary

家人同遊
讚好:整潔度和住宿狀況
Staff was very nice.
於 2023 年 7 月住了 1 晚

8/10 不錯

James E.

伴侶同遊
Toilet seat bolts were not secure. No battery in smoke detector. All other items needed were fine. Yes I’ll stay there again.
於 2023 年 6 月住了 2 晚

8/10 不錯

Ron

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This is listed as Mt. Vernon. Well it is but it is the second exit. Th first exit is Mt. Vernon, Renfro Valley. So it took us an extra 6 mins. to get to our concert. This sits right off the expressway. very noisy. The only place to eat was the pizza hut right next to the hotel.
於 2023 年 6 月住了 1 晚

6/10 一般

Elaine

於 2023 年 6 月住了 1 晚

8/10 不錯

james

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Just what we needed. Convenient location. Very reasonable rate. Will stay again
於 2023 年 6 月住了 1 晚

8/10 不錯

Will

讚好:整潔度和職員與服務
於 2023 年 6 月住了 1 晚