Great resort to stay! Definitely will come back again!
Chia Yu
於 2018 年 9 月住了 1 晚
6/10 一般
Michael
伴侶同遊
2024年4月7日
讚好:整潔度和設施服務
不滿:住宿狀況
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (Expedia) that we asked them to charge a specific card which they did as well as the card on file with Expedia. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!
Michael
於 2024 年 4 月住了 2 晚
10/10 優異
Nitesh
2024年4月7日
讚好:整潔度、職員與服務和住宿狀況
Very comfortable stay
Nitesh
於 2024 年 4 月住了 3 晚
10/10 優異
Carmen
2024年3月13日
Carmen
於 2024 年 3 月住了 4 晚
10/10 優異
Jorge (Miami)
2024年3月3日
讚好:整潔度、職員與服務和住宿狀況
Everything fine
Jorge
於 2023 年 12 月住了 3 晚
8/10 不錯
Erika
家人同遊, 親子同遊
2024年3月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Erika
於 2024 年 2 月住了 2 晚
8/10 不錯
peshli-tza
伴侶同遊
2024年2月19日
讚好:整潔度和職員與服務
We enoyed our stay as always. I woild prefer mote notice of amenities are down.
peshli-tza
於 2024 年 2 月住了 1 晚
8/10 不錯
Vanessa
2024年2月19日
讚好:整潔度、職員與服務和住宿狀況
Vanessa
於 2024 年 2 月住了 2 晚
10/10 優異
Rhonda
伴侶同遊
2024年2月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an overall excellent stay. The check in was easy and helpful. The room was welcoming and very comfortable. We did have one concerning negative experience with the valet who was very hostile and unbelievably rude. We did speak with the concierge regarding that experience. She was very apologetic. But as a significant first encounter , if I were s owner / managet I would definitely pay attention to his behavior and the impact on your guests
Rhonda
於 2024 年 2 月住了 1 晚
10/10 優異
Moreen
2024年2月12日
讚好:整潔度、職員與服務和住宿狀況
The best hotel in Napa ! The staff is amazing ! Even the house keepers help you ! They give bottles of wine as complimentary and truly impressed with the rooms ! Clean and spacious ! Nearby everything ! 10 min from Napa train ride! Free Netflix and you tube movies ! Super gorgeous rooms and THE BEST PART IS THE STAFF! Evelyn took care of us so well! Free valet parking was amazing ! Only hotel I will ever stay in Napa