Decent trip overall. Price point is high for what you’re getting, preferred our trip to Sandals Grande St Lucia. Service needs to be improved at this location, phoned multiple times to get bathroom refreshed and no one would come. Had to go the last morning with a couple of toilet paper squares since no one would give us more toilet paper.
Jane
於 2024 年 3 月住了 4 晚
10/10 優異
DAISY
2024年3月14日
讚好:整潔度、職員與服務和住宿狀況
DAISY
於 2024 年 3 月住了 4 晚
2/10 很差
James
2024年3月4日
不滿:職員與服務和住宿狀況
i was turned away at check in because i was recently separated from my wife before getting there and was told i could not be there alone
James
於 2023 年 12 月住了 6 晚
8/10 不錯
Jennifer (East Hanover)
伴侶同遊
2024年2月23日
讚好:整潔度、職員與服務和設施服務
Overall the stay met expectations. The food was average to very good. The main pool was heated, which was a plus because it got chilly at times. The off shore island was beautiful, but due to weather conditions we were diverted to a bus and then a choppy boat ride- took over an hour to get there, and then they closed up early- the last shuttle was listed as 4 pm but they made everyone leave at 3:30. To top it off, there was only one small bus waiting to take us back to the resort- hotel guests were stuck waiting with the rest of the staff who hadn’t grabbed seats on the first bus! When a guest asked a staff member why the island was closing up early he shrugged and said “well sometimes it rains”. It was not raining and did not rain that evening…
The hallway carpet in the hotel smelled awful. The rooms were clean. It was noisy due to construction at the resort. Also staff was very loud in the hallways in the mornings.
Jennifer
於 2024 年 2 月住了 5 晚
10/10 優異
Guendolyn S
2024年2月23日
Guendolyn S
於 2024 年 2 月住了 4 晚
10/10 優異
Guy
伴侶同遊
2024年2月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The highlight of the property was the private island, which was a wonderfully relaxed and calm place to visit.
The overall highlight of the holiday was the quality of the service and hospitality. Absolutely everyone on the staff presented a sunny and helpful attitude making it almost unique in our experience.
Amongst a universally excellent team, special mentions have to go to -
Selina in customer relations
Nichola and Logesh butler services
Nicole on the beach
Joel on the island
Alejandro (sic?) in water sports.
Our first sandals experience, but will not be our last
Guy
於 2024 年 1 月住了 9 晚
10/10 優異
Alexander
伴侶同遊
2024年1月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property. Friendly and helpful staff. Delicious and plentiful food and drink options.
Alexander
於 2024 年 1 月住了 5 晚
8/10 不錯
Matthew
家人同遊
2024年1月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was a great place ! The staff was extremely friendly and helpful all week.