Best Western Brook Norwich Hotel check in experience
I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs.
There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas.
In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable.
The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles.
It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng
於 2022 年 8 月住了 1 晚
10/10 優異
Sarah
家人同遊
2022年9月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah
於 2022 年 9 月住了 2 晚
2/10 很差
Bhavna
多人同遊
2022年9月12日
不滿:整潔度、住宿狀況和客房舒適度
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna
於 2022 年 9 月住了 1 晚
10/10 優異
David
2022年9月11日
David
於 2022 年 9 月住了 1 晚
8/10 不錯
Steve
商務旅客
2022年9月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.