住宿正面

蘇格蘭人酒店的評價

4 out of 5
蘇格蘭人酒店
20 North Bridge, Edinburgh, Scotland

評價

9.2

卓越

10 分評分,優異;1007 則評價中有 690 則" "
8 分評分,不錯;1007 則評價中有 211 則" "
6 分評分,一般;1007 則評價中有 72 則" "
4 分評分,欠佳;1007 則評價中有 16 則" "
2 分評分,很差;1007 則評價中有 18 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Wei Hsin

家人同遊
讚好:整潔度和職員與服務
The heater was not working in the first day, under -2 temperature in the winter. The staff should test the facilities in advance, considering such a classic, high-end, quality hotel.
於 2024 年 1 月住了 2 晚
Yours sincerely, Jan Coskun General Manager 於 2024年2月1日的回應
Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced as it is not a reflection of our usual standards nor what we aim for. I have reviewed your feedback with the team and we will use it to improve our services.Thank you again for your time and feedback.

10/10 優異

XIAO HONG

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 10 月住了 1 晚
Jan Coskun, General Manager 於 2023年11月8日的回應
Dear Xiao,Thank you for your positive review, we hope to see you again soon.Haste Ye Back!Kind Regards,

10/10 優異

SZE WAI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好,用心的一家酒店
因為參加了4日tour, 所以分別住了兩次這間酒店 第一次是住在8樓,閣樓有兩層,比較舊但有特色,都很舒適滿意 第二次是住在5樓,是得新的裝修,設備很好,十分舒適 而且酒店是用GHD的風筒,第二次房間還有GHD的直髮夾,很好用 酒店房有兩個迷李whiskey welcome drink 每日都有報紙在門口 酒店位置好,就在north bridge,到舊城,prince street ,都很方便 Check in check out 都很快 兩次住宿體驗都非常好,如再去旅行,都會入住
於 2019 年 11 月住了 1 晚
Divyang Rathod - Duty Manager 於 2019年11月23日的回應
Thank you for your kind review! I am glad you had the chance to experience both our newly renovated rooms and one that is still traditional. We all hope to welcome you back in the future.

10/10 優異

Sze wai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點很方便,舒適
於 2019 年 11 月住了 2 晚
Divyang Rathod - Duty Manager 於 2019年11月22日的回應
Thank you for your kind review. I hope you will return again in the future.

10/10 優異

Yiwen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒适方便
一家有着200年历史的酒店,房间结构特别,每间房都有着不同的苏格兰格子尼窗帘和床头,绝对苏格兰风格,还有两瓶小威斯忌免费赠饮,大堂有免费水,果汁,热巧克力和苹果提供给住房客,地理位置绝对优势,后门出去对面就是火车站,对我们赶火车的来说太方便了,前门出去就是北桥,一路都是商店餐馆,去王子街,任何地点都很近,步行都可以到达,值得推荐,就是价格稍贵。
於 2019 年 6 月住了 1 晚
NCranston 於 2019年6月29日的回應
Good Evening, Thankyou very much for your 10 star reveiw. I am delighted you enjoyed your stay with us at The Scotsman hotel, and found our building and location perfect. We hope to welcome you back again soon. Kindest regards, Nick Cranston Duty Manager

10/10 優異

Wai Kwan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚
Hotel Reception 於 2019年4月17日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Wing Tong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel
Staffs were friendly and helpful. Bedroom was very comfortable and we got our room upgrade.. Excellent location in the city and near to railway station. Renovation in progress caused a bit inconvenience.
於 2019 年 2 月住了 2 晚

10/10 優異

Becky

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful old hotel. Staff was very professional and attentive. Our suite was gorgeous. Beautiful views. Spacious.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月27日的回應
Dear Becky,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope that we can welcome you again sometime soon.Kindest Regards,

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our room was spacious & beautiful. The hotel staff was friendly & helpful & the hotel itself was clean & central to everything. Great hotel & stay.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月27日的回應
Dear Sarah,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 優異

James (Solvang)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent accommodations. The staff was friendly, prompt and very helpful. The food in the restaurant was delicious and there were other options within walking distance. The property is in old town where history took place. The train station is just across the street and that was very convenient for those travelers coming by train. The only item to note is that the nearby bridge is being reconstructed so there is some congestion from the construction site; however, we did not hear it from our room
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again in the near future.Haste Ye Back!

10/10 優異

Glenn

伴侶同遊
Room was fabulous , Views of the castle and princess street. Ordered room service , meals were excellent . Only problem was finding access to the Market Street entrance , due to work on the north bridge street. Suggestion would be to advise the postal code of that enterance,or a nearby business on market street . Great stay , have stayed our last four trips to Edinburgh.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear Glenn,Thank you for your positive review. I'm pleased to read that you enjoyed your stay, and I hope that we have a chance to welcome you again in the future.I apologise you had trouble finding the Market Street Entrance. Directions should have been in your confirmation. If they were not, I am truly sorry. This would have been remiss of us.Haste Ye Back!

10/10 優異

Kimberly (Fall River)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and perfect location!
於 2024 年 3 月住了 2 晚
Jan Coskun General Manager 於 2024年3月10日的回應
Dear Kimberly, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 優異

Amy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful rooms and the perfect spot to enjoy Edinburgh. All three rooms we had were very comfortable and designed lovely.
於 2024 年 3 月住了 1 晚
Jan Coskun General Manager 於 2024年3月9日的回應
Dear Amy, Thank you so much for taking the time to leave us such good Feedback. We are happy that you enjoyed the comfort and spaciousness of our room. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

6/10 一般

Martyn

於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear Martyn,Thank you for your review. I would be keen to learn how we could have gotten a full 5 out of 5. Please feel free to be in touch with me personally so that I may know more about your experience and how we can improve for future guests.I look forward to hearing from you.Haste Ye Back!

10/10 優異

Clive

伴侶同遊
讚好:設施服務
Easy access from railway station ,entrance to hotel on same level as road via doorway to lift. Friendly and helpful staff through out the hotel
於 2024 年 2 月住了 2 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Clive,Thank you for your review. We appreciate your kind words, and I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Alison

於 2024 年 2 月住了 3 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Alison,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Sophie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I went to stay in this hotel with my mum for valentines and in our room they put some chocolates in are room and Theo’s was a people were nice and I can wait to come back. I had so much fun. Zara-rose, 8 years old.
於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Sophie,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

M S

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel which is conveniently located opposite Waverley Train station. Staff all very friendly and polite. All the visitor attractions nearby.
於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear M.S,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Ian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved our wee room, great location
於 2024 年 2 月住了 1 晚
Jan Coskun General Manager 於 2024年2月18日的回應
Thank you, Ian, for your brilliant review! We do our best to make our guest's experience unforgettable! Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

4/10 欠佳

Philip

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Work underway at front of property which was heard in room until early in morning. Air conditioning not working and we were given a Dyson fan to heat room which had to be switched off at night so noise from it did not keep us awake. Told engineers would fix air con fault but after 2 days we left with Dyson still in place. Wind got up on second night and caused horrendous banging which appeared to come from window frame on room next door. Has to sleep with ear plugs which forrtunately i carry. Scotsman to date have failed to reply to my email regarding our stay. Overall, disappointing.
於 2024 年 2 月住了 2 晚
Jan Coskun General Manager 於 2024年2月18日的回應
Dear Mr. Etherson,I apologize for the inconvenience and disappointment you experienced during your recent stay at The Scotsman. Your feedback is invaluable to us, and we are actively working to address the root causes of the issues you highlighted. I apologize again for the inconvenience and appreciate your patience and understanding. Thank you, and I hope to have the chance to welcome you back for a much-improved stay.

8/10 不錯

Jiao

於 2024 年 2 月住了 2 晚
Jan Coskun - General Manager 於 2024年2月14日的回應
Dear Jiao,Thank you for your positive review. I hope we can welcome you again in the future.Kind Regards,

10/10 優異

James

於 2024 年 1 月住了 1 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your time with us. I hope that we can welcome you again in the future.Haste Ye Back!

10/10 優異

Mark (Longview)

讚好:整潔度、職員與服務和住宿狀況
What a beautiful historic boutique hotel with a friendly and helpful staff. Loved it!!
於 2024 年 1 月住了 3 晚
Jan Coskun General Manager 於 2024年2月1日的回應
Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

10/10 優異

Iain (Paisley)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property. Room and room views were perfect. The renovation is lovely and the staff couldn't be nicer. Location is great too with great access to the Royal Mile from floor 4 or to train station and beyond to the north from the level 0 entrance. All around a very nice experience, would highly recommend this hotel. We will be back.
於 2024 年 1 月住了 1 晚
Jan Coskun General Manager 於 2024年2月1日的回應
Dear Iain, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 優異

Jim (Ladera Ranch)

於 2024 年 1 月住了 1 晚
Jan Coskun - General Manager 於 2024年1月10日的回應
Dear Jim,Thank you for your perfect score. I'm glad to see that you enjoyed your stay. I hope that we can welcome you again sometime soon.Haste Ye Back!Yours Sincerely,

10/10 優異

Lynn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
From the moment we walked into the hotel everything was perfect, staff were incredibly helpful. We also booked the date night package in the picture house which I’d definitely recommend. The room was big, clean and modern. Couldn’t fault a thing. It was one of the more expensive options in the city but definitely worth the money and then some!
於 2024 年 1 月住了 2 晚
Jan Coskun - General Manager 於 2024年1月10日的回應
Dear Lynn,I'm very glad to read that you enjoyed your stay with us. The team will pleased to hear such good feedback. I hope that we can welcome you again sometime in the near future.Haste Ye Back!Yours Sincerely,

10/10 優異

Maria Eugenia (houston)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Maria,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Jamie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Jamie,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Yvette

於 2023 年 12 月住了 3 晚
Jan Coskun General Manager 於 2024年2月1日的回應
Dear Yvette,Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 優異

Mike

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Luxurious
於 2023 年 12 月住了 1 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Mike,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

stephen (northville)

讚好:整潔度、職員與服務和住宿狀況
Great location. Beautiful room.
於 2023 年 12 月住了 3 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Stephen,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Michelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic City Break Hotel
A fantastic stay at The Scotsman, staff very friendly and efficient, our room was up in the eves of this historic building was beautifully decorated and we felt very private, a lovely view over the gardens/ Christmas Market from the window. Very good choice at breakfast and well stocked. Location central to both old and new town so everything on hand. The only negative was the stair way from Market Street from the train station to the hotel front door was not pleasant to use, rubbish and smell of urine, understand that the hotel might not own the stairway but can give a wrong first impression.
於 2023 年 12 月住了 2 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Michelle,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
From check-in, to check out, this is one phenomenal property. We’ve stayed all over the world in some of the most elite hotel brands and I can assure you, you won’t find better service than here. Exceptionally professional, helpful and astute staff will greet you and ensure every need is met. Not only is it historical, but beautifully adorned and decorated, with comfort in mind. The breakfast is top notch, the rooms truly spectacular. I cannot recommend anything more highly.
於 2023 年 12 月住了 2 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear James,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

8/10 不錯

Mary

讚好:整潔度、職員與服務和住宿狀況
Property and staff are amazing, the only think we didn't like were their mattresses and pillows!
於 2023 年 12 月住了 4 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Mary,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Kimberley

於 2023 年 12 月住了 1 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Kimberley,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

8/10 不錯

Michelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Michelle,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

8/10 不錯

James

於 2023 年 12 月住了 4 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear James,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

6/10 一般

Anas

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
I wasn’t happy with the service at all. Nothing was proactive and there was an issue with every request. When asking concierge service you would expect a bit of proactiveness and a lot of can do attitude, none of which existed. Asking for in room breakfast specially when you aren’t feeling well vs going to the restaurant for breakfast you would expect “what’s your order, sir” but that too didn’t exist and the restaurant and the excuse was lame; kitchen is busy! Busy with what? When wI visited the restaurant it looked empty and the staff looked calm. Even when we asked for a simple omelette it wasn’t possible to prepare. I was disappointed at the level of service I got for the money I have spent, I was longing for a bit of comfort and a lot of convenience that I couldn’t find. The best things about the stay was the location and the type of room that I chose and paid for, so they don’t get praised for it.
於 2023 年 12 月住了 3 晚
Jan Coskun - General Manager 於 2024年1月10日的回應
Dear Ana,I was sorry to read that we did not deliver the level of service that we strive for during your stay with us. Please note that we have taken all of your feedback on board so that we may improve for you returning. I would be keen for you to get in touch with me personally so that I can know more details and have these issues resolved.I look forward to hearing from you.Yours Sincerely,

10/10 優異

June

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2023 年 11 月住了 2 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear June,Thank you for your great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Tom

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel., great location
於 2023 年 12 月住了 1 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Tom,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Mary

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely comfortable stay
Very pleasant stay, bed comfortable and large clean bathroom with nice toiletries.
於 2023 年 12 月住了 1 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Mary,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked the location--easy to get to Waverly Station and close to everything else. Excellent and helpful staff..very welcoming. Nothing negative to report.
於 2023 年 10 月住了 3 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear James,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Ericson

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely large well appointed room. Great showers. Amazing staff. Great restaurant. Too much to list. Will definitely return.
於 2023 年 12 月住了 3 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Ericson,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

8/10 不錯

Lyle

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Jan Coskun General Manager 於 2024年1月7日的回應
Dear Lyle,Thank you for your valuable rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

10/10 優異

Joseph

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent! A really amazing, traditional hotel stay in a fantastic building
於 2023 年 11 月住了 3 晚
Peter 於 2023年11月29日的回應
Dear Joseph!Thank you so much for this great review! We are glad that you like our building and we are looking forward to welcome you back!Kind regards

10/10 優異

Samantha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love staying at the Scotsman hotel. Highly recommend
於 2023 年 11 月住了 2 晚
Peter 於 2023年11月29日的回應
Dear Samantha,Hope you are doing well.Thank you for taking the time and leaving a review!We really appreciate your recommendation!Kind regards

10/10 優異

Shannon

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Queenie D'Costa- Reception Manager 於 2023年12月1日的回應
Dear Shannon,Wonderful to receive this feedback. We appreciate it and are glad you enjoyed your stay. We hope to be able to welcome you back to The Scotsman Hotel again soon. Yours Sincerely

10/10 優異

Hemen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bra
於 2023 年 11 月住了 3 晚
Queenie D'Costa- Reception Manager 於 2023年12月1日的回應
Dear Hemen,Wonderful to receive this feedback. We appreciate it and are glad you enjoyed your stay. We hope to be able to welcome you back to The Scotsman Hotel again soon. Yours Sincerely

8/10 不錯

Samantha

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The service was great overall, but it did vary between the two girls that were on reception, i think one had a friendlier disposition and knew more. We had an issue in our room being able to use the Netflix connection, the colleague tried to help but unfortunately was not able to do so. There was only 5 basic channels on the TV and after which went to kid's, news etc. Not the wnd of the world by all means but nice to have a choice after a long day out. The room was lovely and thw hotel overall was great and i would stay again and recommend it.
於 2023 年 11 月住了 1 晚
Queenie D'Costa- Reception Manager 於 2023年12月1日的回應
Dear Samantha,Thank you for your feedback. We appreciate your comments about the service and your room. We are addressing the issue with the reception staff and taking steps to ensure technical difficulties like the Netflix connection issue do not occur again in the future. Your feedback regarding TV channels is important to us, and we hope to exceed your expectations on your next visit.Best regards,

8/10 不錯

Suzanne

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent location, comfortable room, attentive staff.
於 2023 年 11 月住了 6 晚
Peter 於 2023年11月29日的回應
Dear Suzanne,Thank you for taking the time and leaving us a nice review.We are glad that you liked the location and our rooms.Kind regards