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Staff was very nice, the property is very clean and the room we stayed in was great. Free buses to theme parks was a huge bonus. The restaurant on site had good good and the waiter/bartender we had was awesome.
The only two issues that kept it from five stars was 1.) They were doing renovations and we didn't know ahead of time so the pool and outdoor bar were closed, which were two of the main reasons we originally picked it. 2.) The on site store was closed during times it was advertised to be open. The staff explained it is run by a third party vendor but they should be considering a new vendor if they can't even do the bare minimum of being open.
Chad
Stayed 7 nights in Apr 2024
Response from Yomaris on 17 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at our hotel. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
2/10 Terrible
Kathy
17 Apr 2024
Disliked: Amenities
Dirty
Kathy
Stayed 1 night in Apr 2024
Response from Adelia on 17 Apr 2024
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations in the services provided by our team. This is not typical of our hotel and staff, as we are always looking for ways to improve our customer experience.Please know that your experience does not show the overall performance of our hotel when it comes to service and product. We truly value each of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.Best Regards and B Safe,
8/10 Good
murphy, San Francisco
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service
They do not allow you to use the balcony, they have a device which prevents the door from opening more than several inches.
murphy
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations. Sorry for the inconvenience this may cause to you. Our balconies are closed for the safety of our guests, including children.
10/10 Excellent
Maidely
15 Apr 2024
Liked: Cleanliness, staff & service
Maidely
Stayed 1 night in Apr 2024
Response from Yomaris on 16 Apr 2024
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
IN DISREPAIR ,POOL NOT OPEN, BEING REJUVENATED,,BROKEN ICE MACHINES ,BROKEN ELEVATOR ,REFIGERATOR AND AC BARELY WORKED ,LEAKY SHOWER RUNS ALL OVER BATHROOM FLOOR ,CHARGE TO PARK YOUR CAR $25-$36
Bruce
Stayed 1 night in Apr 2024
Response from B Resort Team on 14 Apr 2024
Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations in the services provided by our team. This is not typical of our hotel and staff, as we are always looking for ways to improve our customer experience.Please know that your experience does not show the overall performance of our hotel when it comes to service and product. We truly value each of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.Best Regards and B Safe,
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back!Regards and B Safe!
Stayed at this hotel years ago and my stay was exceptional. This time was not as great. My initial room was very nice. Only problem was the heater didn’t work. Turned it on when I first arrived. Three hours later and my room was freezing. It was near 60 degrees and dropping. I was switched to a different room and that room was just ok. Nothing special. The restaurant downstairs was just ok also as they were short staffed. My stay years ago was much better than my recent stay.
Antonio
Stayed 1 night in Feb 2024
Response from Diana- Director of Front Office on 12 Apr 2024
Thank you very much for your feedback, our sincere apologies for the service fractures you encountered during your stay. Please rest assured that your comments will be shared with both the Housekeeping and Food and Beverage Management team
Only issue was the refurbishment of half the property which resulted in use of one elevator but other than that staff were GREAT & resort and room were very clean
Samuel
Stayed 2 nights in Mar 2024
Response from Yomaris on 11 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
6/10 Okay
Sharon
11 Apr 2024
Liked: Cleanliness
Sharon
Stayed 2 nights in Apr 2024
Response from Yomaris on 12 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at our hotel. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
8/10 Good
Francine
Travelled with partner
11 Apr 2024
Liked: Cleanliness, staff & service
Great hotel- staff very helpful and attentive. Under renovations and we didn’t know before we booked.
Francine
Stayed 1 night in Apr 2024
Response from Yomaris on 11 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Only problem i had was that one of the lights in tbe bathroom was leaking water. Otber than that it was a great stay.
Jesus
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Estimado huésped, acepte nuestras más sinceras disculpas por no haber cumplido o superado sus expectativas. Realmente valoramos a cada uno de nuestros huéspedes y no queremos nada más que la mejor experiencia para ellos. Esperamos darle la bienvenida de nuevo cuando sus viajes le traigan de vuelta a Orlando, para que podamos mejorar su impresión de nuestro hotel. Saludos cordiales.
It’s very close to the parks and they offer transportation. We love B Resort here and the one they have in Fort Lauderdale, always a blast
Patricia
Stayed 2 nights in Apr 2024
Response from Yomaris on 7 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
6/10 Okay
Joao
Travelled with family and small children
7 Apr 2024
Disliked: Property conditions & facilities
Property was still under renovation upon our arrival, laundry facilities, pool etc. It was not advertised on any social media platforms.
Joao
Stayed 4 nights in Apr 2024
Response from Management on 8 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Hi there only the wifi connection was very slow even I can’t access
MANISH
Stayed 2 nights in Apr 2024
Response from Yomaris on 16 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at our hotel. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
The staff were friendly informative and made you feel welcomed.
The room were very clean and and you could smell the freshness as you stepped inside of the hotel.
I would definitely stay there again
Alesia
Stayed 3 nights in Apr 2024
Response from Adelia on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback. We hope to see you soon!
Restaurant option in the hotel wasn't great, but the staff, and maid services were excellence and I can't complain about the room.
Steven
Stayed 5 nights in Apr 2024
Response from Adelia on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Maxine
6 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Maxine
Stayed 4 nights in Apr 2024
Response from Management on 7 Apr 2024
Dear Valued Guest, please accept our sincere apologies for not meeting or exceeding your expectations. We truly value each one of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
We absolutely loved the property! The room was clean and spacious and the location was great! 10/10 must recommend.
Ashley
Stayed 3 nights in Apr 2024
Response from Adelia on 6 Apr 2024
Thank you for choosing The B Resort & Spa. We are very grateful for your feedback.
8/10 Good
catherine
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service
The room we had was quiet & clean. Good place for our one night stay.
Walkable to Disney Springs. Would have been nice if they had a soda machine to get a drink without going to the hotel restaurant or next door. I would stay again.
catherine
Stayed 1 night in Mar 2024
Response from Yomaris on 7 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
8/10 Good
jorge
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
Its under remodeling so a few of the amenities were not operating this is why i give 3 stars in the area of property conditions , i would recommend this to friends and family alike
jorge
Stayed 1 night in Mar 2024
Response from Management on 5 Apr 2024
Dear Valued Guest, Thank you for staying with us. We appreciate your feedback. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
I apologize your stay was not a 5 out of 5, we strive in providing our guest with an excellent stay. Thanks for staying with us. We appreciate your feedback!
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
WiFi didn't work from the room and there was only one elevator working but we knew the hotel was under construction. Rooms were clean and bed was comfortable. Front desk and valet were all very nice. Would stay again.
adrienne c
Stayed 2 nights in Apr 2024
Response from Yomaris on 5 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We are sorry for any service failures you encountered during your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
10/10 Excellent
diego
4 Apr 2024
diego
Stayed 2 nights in Mar 2024
Response from Yomaris on 5 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
Estimado huésped, Muchas gracias por elegir el B Resort & Spa en el área de Disney Springs Resort. Estamos muy agradecidos que se haya tomado el tiempo para contarnos sobre su estadía en el hotel y cuánto disfrutó su estadía con nosotros. Sabemos que tiene muchas opciones de hoteles y le agradecemos que haya seleccionado el nuestro. ¡Esperamos darle la bienvenida nuevamente! Saludos y B Safe!
Bed and pillows were the most uncomfortable I've ever had. Both of us have neck and back issues and had a terrible time sleeping and woke up in horrible pain and it ruined the rest of our trip
Dorothy L
Stayed 1 night in Mar 2024
Response from Management on 5 Apr 2024
Dear Valued Guest, please accept our sincere apologies for not meeting or exceeding your expectations. We truly value each one of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
It looked very clean and smelled fresh. Staff were professional and friendly. Love that it is close by Disney springs and we could walk. Room was clean, spacious and comfortable. Looking forward to book this hotel again soon. Thank you
Hanka
Stayed 1 night in Apr 2024
Response from Diana- Director of Front Office on 3 Apr 2024
Thank you very much, we love hearing about your great stay. We can not wait to see you back.
Everything was great, I was having a trouble when checking in because of an incident the guy upfront was new he didn’t know much but the lady that was with her handle the situation and they figured it out together I love a great team work. The only thing I didn’t like was the fact that I had to pay for parking that caught me off guard but other than that everything was great from customer service to my stay. I pray that you guys continue to grow.
Nobette
Stayed 1 night in Mar 2024
Response from Yomaris on 5 Apr 2024
Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Regards and B Safe!
My finance and I came to Orlando for a 4 night getaway. B resort was close to Disney, Universal and all other attractions which was amazing for a quick walk to eat, shop or explore.
Our room was a ‘premium view’ which left much to be desired as we were staring at roof top AC units rather than anything view worthy. We were able to catch the Disney fireworks at 9pm in the distance.
I was very unimpressed with the cleanliness for the price .. our bed sheets were stained before we crawled in - thankfully I brought another blanket as it was 3am when we arrived. The shower had hair stuck to the walls and white soap scum all over the floor tiles. The sink tap had black mould around the edges. For renovated rooms we were underwhelmed and disappointed to say the least.
The staff was good for those who we did interact with during our stay. We are not complainers but the check out staff didn’t even bother asking how our room or stay was. We were charged 25$/daily for parking .. pretty steep seeing as the pool area isn’t even usable. Waiving the resort fee was nice but not enough to bring us back ..
Great food at American Kitchen and the service was excellent there - we recommend trying it out for breakfast or dinner !
Overall, I can’t give the hotel any more than 3 stars. We’ll check out another location when we return.
Chelsea Paige
Stayed 4 nights in Mar 2024
Response from Diana- Director of Front Office on 1 Apr 2024
We are very sorry to hear about the condition of your room and the service failures you encountered during your stay with us. Please rest assured that your comments will be shared with our housekeeping department for an immediate resolution.
The stay and the staff were amazing. The staff were genuinely pleasant and made the stay so comfortable. Ana and Jessica were just 2 of the names that I could remember at the front desk BUT they were all amazing. Anytime we needed assistance with something they helped out quick and with no problem. My family and I loved it there so much that we even extended our stay for an additional 2 days! The hotel was beautiful. When we arrived Greg unloaded the car and helped us up to our room while giving us some great recommendations on places and parks to visit. Super nice guy. The room service staff was so sweet and friendly as well. I mean I could really go on and on about how amazing our stay was. Highly recommended for families! This was our first time coming to Disney and staying in a Hotel instead of renting a house and I will say that I am extremely happy with my hotel choice.
Shonna
Stayed 1 night in Mar 2024
Response from Diana- Director of Front Office on 1 Apr 2024
Thank you so much. We are thrilled to hear you found our staff to be pleasant. Special thanks for recognizing Ana Jessica, Greg and the rest of the staff. We can not wait to see you again.
Amazing stay and amazing customer service. Definitely will be back at our next trip to Orlando!
Carlos
Stayed 4 nights in Mar 2024
Response from Adelia on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback!
6/10 Okay
gary
31 Mar 2024
Liked: Cleanliness, staff & service
One elevate is painful
gary
Stayed 1 night in Mar 2024
Response from Adelia on 2 Apr 2024
Dear Valued Guest, please accept our sincere apologies for not meeting or exceeding your expectations. We truly value each one of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.
Very nice hotel. The pool was being remodeled but we could use the one on hotel next door.
Rooms very clean and spacious. Staff very nice and helpful. Walking distance to Disney Spring (this was great)!
Transportation to the Disney parks on time and very nice. Definitely would stay here again.
CLAUDIA
Stayed 6 nights in Mar 2024
Response from Adelia on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback!
2/10 Terrible
Liznie
31 Mar 2024
Liznie
Stayed 1 night in Mar 2024
Response from Adelia on 2 Apr 2024
Dear Valued Guest, please accept our sincere apologies for not meeting or exceeding your expectations. We truly value each one of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards.