Dear Robert Reservation 2 King Bed (1 bed room)12-16 dec 4 nights1. The customer reserved 1 bedroom but used our connecting room as 2 bedrooms “without permission” so we ask to collect additional money. 2. We try to help, explain, help you understand of the reservation is only reserved for one bedroom. But you didn't listen and got upset to our employees. Therefore we unable to assist you. (If you stay calm and listen to us Give us the opportunity to help on day one, there will no additional charge.)3. We're asking for help from Expedia to talk to you. But you didn't answer the phone on first night. we tried to call Expedia for you. You also do not cooperate in telling us the reservation number (which only the customer knows. The hotel will receive a different number)4. After 2 nights have passed, you have used 2bedroom of our rooms without pay additional payment. So we sent a message to inform you. if you don't follow the rules and do not agree to pay additional , We would like to invite you to leave without refunding the money according to Policy5. The customer therefore agrees to pay , the general price is 4500 baht. We reduce it to 3000 baht and allow the customer to move to another villa which it same price but has 2 bedrooms.15 Dec We received more reservations. From a customer to a 3 bedroom house, we would like to thank you very much for giving us the opportunity to continue serving you.Reservation 3 Bedroom Villa - Room Only16-18 Dec 2 nights1. We accept this reservation as a system error that entered incorrect information So we let customers wait in the house to check-in to another house at 2:00 p.m. (which is normal check-in time) which we have actually given the customer an upgrade2. There were no problems with this booking.Reservation Jaccuzi Suite-2 King - Room Only18-20 Dec 2 nights1. The customer wants to use the same house from 16-18 Dec. We therefore recommend that the customer reserve a room named “Jacuzzi Deluxe - Room Only” which is 2 rooms, 3 beds, but we will upgrade it for free to 3 rooms and 3 beds.2. The customer has made a reservation but it is another room Not the room we recommend. Reserved as Jaccuzi Suite-2 King - Room Only, this room has only 1 bedroom and the price is cheaper.3. We therefore recommend that customers change rooms. As we inform or pay additional cash to upgrade the room Customers are upset and did not agree to do anything at all4. We therefore inform that If you do not agree to change your reservation to a “Jacuzzi Deluxe - Room Only” room or pay additional money to upgrade the room. It is beyond our ability for us to help you. and request permission to invite customers to leave The full amount will be refunded. (This is against our cancellation policy. but we agree to refund the full amount)5. The customer had Expedia call so we could confirm that Happy to refund the full amount.6. This booking has therefore been canceled with a full refund.After the above booking has

Reservation 2 King Bed (1 bed room)12-16 dec 4 nights1. The customer reserved 1 bedroom but used our connecting room as 2 bedrooms “without permission” so we ask to collect additional money. 2. We try to help, explain, help you understand of the reservation is only reserved for one bedroom. But you didn't listen and got upset to our employees. Therefore we unable to assist you. (If you stay calm and listen to us Give us the opportunity to help on day one, there will no additional charge.)3. We're asking for help from Expedia to talk to you. But you didn't answer the phone on first night. we tried to call Expedia for you. You also do not cooperate in telling us the reservation number (which only the customer knows. The hotel will receive a different number)4. After 2 nights have passed, you have used 2bedroom of our rooms without pay additional payment. So we sent a message to inform you. if you don't follow the rules and do not agree to pay additional , We would like to invite you to leave without refunding the money according to Policy5. The customer therefore agrees to pay , the general price is 4500 baht. We reduce it to 3000 baht and allow the customer to move to another villa which it same price but has 2 bedrooms.15 Dec We received more reservations. From a customer to a 3 bedroom house, we would like to thank you very much for giving us the opportunity to continue serving you.Reservation 3 Bedroom Villa - Room Only16-18 Dec 2 nights1. We accept this reservation as a system error that entered incorrect information So we let customers wait in the house to check-in to another house at 2:00 p.m. (which is normal check-in time) which we have actually given the customer an upgrade2. There were no problems with this booking.Reservation Jaccuzi Suite-2 King - Room Only18-20 Dec 2 nights1. The customer wants to use the same house from 16-18 Dec. We therefore recommend that the customer reserve a room named “Jacuzzi Deluxe - Room Only” which is 2 rooms, 3 beds, but we will upgrade it for free to 3 rooms and 3 beds.2. The customer has made a reservation but it is another room Not the room we recommend. Reserved as Jaccuzi Suite-2 King - Room Only, this room has only 1 bedroom and the price is cheaper.3. We therefore recommend that customers change rooms. As we inform or pay additional cash to upgrade the room Customers are upset and did not agree to do anything at all4. We therefore inform that If you do not agree to change your reservation to a “Jacuzzi Deluxe - Room Only” room or pay additional money to upgrade the room. It is beyond our ability for us to help you. and request permission to invite customers to leave The full amount will be refunded. (This is against our cancellation policy. but we agree to refund the full amount)5. The customer had Expedia call so we could confirm that Happy to refund the full amount.6. This booking has therefore been canceled with a full refund.After the above booking has been canceled

Reservation 2 King Bed (1 bed room)12-16 dec 4 nights1. The customer reserved 1 bedroom but used our connecting room as 2 bedrooms “without permission” so we ask to collect additional money. 2. We try to help, explain, help you understand of the reservation is only reserved for one bedroom. But you didn't listen and got upset to our employees. Therefore we unable to assist you. (If you stay calm and listen to us Give us the opportunity to help on day one, there will no additional charge.)3. We're asking for help from Expedia to talk to you. But you didn't answer the phone on first night. we tried to call Expedia for you. You also do not cooperate in telling us the reservation number (which only the customer knows. The hotel will receive a different number)4. After 2 nights have passed, you have used 2bedroom of our rooms without pay additional payment. So we sent a message to inform you. if you don't follow the rules and do not agree to pay additional , We would like to invite you to leave without refunding the money according to Policy5. The customer therefore agrees to pay , the general price is 4500 baht. We reduce it to 3000 baht and allow the customer to move to another villa which it same price but has 2 bedrooms.15 Dec We received more reservations. From a customer to a 3 bedroom house, we would like to thank you very much for giving us the opportunity to continue serving you.Reservation 3 Bedroom Villa - Room Only16-18 Dec 2 nights1. We accept this reservation as a system error that entered incorrect information So we let customers wait in the house to check-in to another house at 2:00 p.m. (which is normal check-in time) which we have actually given the customer an upgrade2. There were no problems with this booking.Reservation Jaccuzi Suite-2 King - Room Only18-20 Dec 2 nights1. The customer wants to use the same house from 16-18 Dec. We therefore recommend that the customer reserve a room named “Jacuzzi Deluxe - Room Only” which is 2 rooms, 3 beds, but we will upgrade it for free to 3 rooms and 3 beds.2. The customer has made a reservation but it is another room Not the room we recommend. Reserved as Jaccuzi Suite-2 King - Room Only, this room has only 1 bedroom and the price is cheaper.3. We therefore recommend that customers change rooms. As we inform or pay additional cash to upgrade the room Customers are upset and did not agree to do anything at all4. We therefore inform that If you do not agree to change your reservation to a “Jacuzzi Deluxe - Room Only” room or pay additional money to upgrade the room. It is beyond our ability for us to help you. and request permission to invite customers to leave The full amount will be refunded. (This is against our cancellation policy. but we agree to refund the full amount)5. The customer had Expedia call so we could confirm that Happy to refund the full amount.6. This booking has therefore been canceled with a full refund.After the above booking has been canceled