Unya Petcharut, Director of Operations 於 2023年12月11日的回應
Dear WAI MAN RAYMOND,We are truly honored to have you as a returning guest, and we greatly appreciate your continued loyalty. It is wonderful to hear that you find our hotel clean and our team polite. We appreciate your kind feedback over various platforms. Our team is dedicated to providing helpful and efficient service to make your stay as comfortable as possible.We value your feedback and look forward to welcoming you back for many more stays in the future! Thank you for choosing our hotel.Sincerely,
8/10 不錯
kwok hon joseph
家人同遊
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good customer service
kwok hon joseph
於 2023 年 11 月住了 3 晚
Unya Petcharut, Director of Operations 於 2023年11月28日的回應
Dear kwok hon joseph,Thank you for your positive feedback on our customer service! We are delighted to hear that you had a good experience. Providing excellent service is our priority, and we appreciate your recognition. We look forward to hosting you again in the future.Best regards,
8/10 不錯
真實旅客
家人同遊
2023年11月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 11 月住了 5 晚
Unya Petcharut, Director of Operations 於 2023年11月15日的回應
Dear Valued Guest,Thank you so much for your rating for the stay experience at Holiday Inn Pattaya.If there is anything specific you loved about your stay or any additional feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to the pleasure of welcoming you back for another fantastic stay in the future.Safe travels and warm regards,
8/10 不錯
Yim Kuen
2023年11月10日
讚好:整潔度、職員與服務和住宿狀況
Yim Kuen
於 2023 年 11 月住了 5 晚
Unya Petcharut, Director of Operations 於 2023年11月16日的回應
Dear Yim Kuen,Thank you so much for taking the time to leave a positive rating for your recent stay at our hotel. We are thrilled to hear that you had a great experience, and it was our pleasure to have you as our guest.Your feedback is invaluable, and it motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit and ensuring another enjoyable stay.Safe travels!Warm regards,
10/10 優異
HOI YING
2023年10月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HOI YING
於 2023 年 10 月住了 1 晚
Unya Petcharut, Director of Operations 於 2023年10月19日的回應
Dear HOI YING,We appreciate your generous high ratings and for dedicating your time to provide us with your valuable feedback. Your support means a lot to us, and we eagerly anticipate the opportunity to host you once more down the road!Sincerely,
2/10 很差
KA WAI JANET
多人同遊
2023年9月25日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
KA WAI JANET
於 2023 年 9 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年9月25日的回應
Dear Ka Wai Janet,We sincerely appreciate your recent stay at Holiday Inn Pattaya. Your feedback is essential to us, and we strive to provide the best possible experience for all our guests.We noticed that you left the lowest rating for your stay, but unfortunately, there were no specific details or comments provided. In order for us to address any issues or areas of improvement, we would greatly appreciate it if you could share more information about your experience.Your input is invaluable in helping us enhance our services and ensure that future stays are more enjoyable. Please feel free to reply to this message with any specific feedback or concerns you may have, and we will do our utmost to address them.Once again, thank you for choosing Holiday Inn Pattaya, and we look forward to hearing from you soon.Warm regards,
10/10 優異
yee ka
2023年8月16日
yee ka
於 2023 年 8 月住了 4 晚
Unya Petcharut, Director of Operations 於 2023年8月20日的回應
Dear yee ka,Thank you for your recent stay and for sharing the great rating. We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we're thrilled that we could contribute to your satisfaction.We would be honored to welcome you back in the future. Sincerely,
10/10 優異
Fu Jung
伴侶同遊
2023年8月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
飯店前面就是沙灘,而飯店後面則有夜市、購物中心及按摩店,是非常適合來此輕鬆渡假
Fu Jung
於 2023 年 7 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年9月7日的回應
Dear Fu Jung,We are thrilled to hear that you found our hotel's location to be ideal for a relaxing vacation. Having a beautiful beach right across the hotel and the convenience of night markets, shopping malls, and massage places behind the hotel certainly makes for a perfect getaway.Once again, thank you for choosing our hotel and for your thoughtful review. We look forward to the pleasure of serving you again in the future.
10/10 優異
Man Wang
2023年8月9日
讚好:整潔度、職員與服務和住宿狀況
Man Wang
於 2023 年 8 月住了 3 晚
Unya Petcharut, Director of Operations 於 2023年9月7日的回應
Dear Man Wang,Thank you so much for the full scores rating. We are glad you like our facilities. Please revisit us whenever you have a chance to return to Pattaya.Sincerely,
10/10 優異
真實旅客
2023年7月30日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2023 年 7 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年8月1日的回應
Dear S S,Thank you so much for giving our hotel a full score rating for your stay. We truly appreciate your time and are thrilled to know that you had a positive experience with us.Sincerely,
6/10 一般
Mei Ying Kimmie
家人同遊
2023年7月24日
不滿:整潔度
灰色的毛巾及床單
Book左3 間房,但不能同層,冇原因,12:30 check in 都話安排唔到!
房間大,清潔,但係所有毛巾及床單都己變咗淡灰色,那-刻覺得失望!唉
早餐很好。
Mei Ying Kimmie
於 2023 年 7 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年7月25日的回應
Dear Mei Ying Kimmie,Thank you for your recent stay with us. We thank you for your feedback following the stay. Our hotel standard check in time is 15:00 hrs. and check out time is at 12:00hrs. We always try our best to accommodate early check in request and room allocation subject to availability and to do so is also allow us to optimize our operations reducing the transaction waste and congestion at the front desk. Management team is also encourage the team members to do so without hesitant. The reason being that it could not be organized at the time you arrived was because the hotel was fully booked. Booking the same room type does not mean it all can be adjoining or on the same floor as each floor have the mix of each room type configuration.We seek your understanding for the matter explained.Sincerely,
8/10 不錯
Ching Kwan
親子同遊
2023年7月21日
讚好:整潔度、職員與服務和住宿狀況
No bathtub is worse
Ching Kwan
於 2023 年 7 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年7月21日的回應
Dear Ching Kwan,Thank you so much for your sharing over Expedia review. We would like to share that there are room types that feature a bathtub such as Standard Ocean View Bath And Shower, Premium Pattaya Beachview, and all type of suites. If you consider to revisit us, please contact us so that we can recommend room types which suit your preference.Sincerely,
10/10 優異
ann
2023年7月11日
讚好:整潔度和住宿狀況
第二次入住,員工有禮貌,整體不錯 !
ann
於 2023 年 7 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年7月14日的回應
Dear Ann,Thank you for being our repeater! We are very much delighted that you enjoy yourself staying with us. Please know that your comment is shared with the team and that we hope to welcome you again soon.Sincerely
10/10 優異
Tik Wa
家人同遊
2023年6月30日
讚好:整潔度和住宿狀況
Good view
Tik Wa
於 2023 年 6 月住了 5 晚
Unya Petcharut, Director of Operations 於 2023年7月1日的回應
Dear Tik Wa,Thank you for the great rating on Expedia following your stay at Holiday Inn Pattaya. Your contribution has made us feel recognized. Thank you so much for sharing this. We hope to welcome you again.Sincerely,
8/10 不錯
Kc
多人同遊
2023年5月30日
讚好:職員與服務、住宿狀況和客房舒適度
Kc
於 2023 年 5 月住了 5 晚
Unya Petcharut, Director of Operations 於 2023年6月5日的回應
Dear Kc,Thank you for sharing us your stay rating. Please feel free to share with us should there be anything that we can particularly improve on. We hope to have a chance to welcome you again.Sincerely,
8/10 不錯
CHING HAN
2023年5月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHING HAN
於 2023 年 5 月住了 4 晚
Unya Petcharut, Director of Operations 於 2023年5月29日的回應
Dear CHING HAN,Thank you for your recent stay and the great rating for Holiday Inn Pattaya! . We are very much delighted to learn that your time with us is relaxing and enjoyable.Thank you for your review :)Sincerely,
8/10 不錯
Kam Sing Jimmy
家人同遊
2023年5月8日
讚好:整潔度、職員與服務和住宿狀況
The breakfast buffet is not good
Kam Sing Jimmy
於 2023 年 4 月住了 7 晚
Unya Petcharut, Director of Operations 於 2023年5月8日的回應
Dear Kam Sing Jimmy,Thank you for spending a week with us at Holiday Inn Pattaya. We are disappointed that our breakfast at Cafe G has not met your expectation. We hope that you have shared your instant feedback over our restaurant QR code in order that we can capture on the details which we can improve on.Again, thank you so much for your kind support to Holiday Inn Pattaya. We hope to have a chance to welcome you back in the future.Sincerely,
10/10 優異
Pui Fan Candy
2023年5月4日
Pui Fan Candy
於 2023 年 4 月住了 3 晚
Unya Petcharut, Director of Operations 於 2023年5月24日的回應
Dear Pui Fan Candy,We trust your stay with us last month was creative and relaxing. Thank you so much for such a great rating. Please know that we all appreciate your kind contribution and positiveness to our review platform.Thank you again.
10/10 優異
YAWEN
2023年4月25日
YAWEN
於 2023 年 4 月住了 3 晚
Unya Petcharut, Director of Operations 於 2023年4月27日的回應
Dear YAWEN,Thank you so very much for taking the time to share with us and the community your latest visit to our Hotel.Thank you once again and we hope you can visit again soon.With anticipation,
10/10 優異
YUNG HSIANG
2023年4月9日
YUNG HSIANG
於 2023 年 4 月住了 1 晚
Unya Petcharut, Director of Operations 於 2023年4月15日的回應
Dear YUNG HSIANG,Thank you for staying with us last week and for taking your time to share this wonderful rating to us.We hope that your Thailand visit is memorable and that we will have a pleasure of welcoming you to Pattaya again.Sincerely,
10/10 優異
Yin Hung
親子同遊
2023年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service of ALL concierge staffs, no matter Day or Night shift! Make very pleasant stay! Perfect location with 2 mins walk to the beach and 3~4 mins walk to China Town, Tiffiny Show, and Terminal 21! Absolutely value for money!
Yin Hung
於 2023 年 3 月住了 2 晚
Unya Petcharut, Director of Operations 於 2023年4月9日的回應
Happy Easter Yin Hung,Thank you for sharing these kind words about our Concierge team. Regardless of time of the day, creating connections with our guests is our priority. We are happy to provide great service and hospitality to our valuable guests. We hope to be provileged to welcome you back again.On this joyous day, we wish you are surrounded by family, friends, and chocolate.
10/10 優異
MAN FLY
家人同遊
2023年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
MAN FLY
於 2023 年 3 月住了 6 晚
Unya Petcharut, Director of Operations 於 2023年4月10日的回應
Dear MAN FLY,Thank you so much for your great rating for Holiday Inn Pattaya, although you encountered some confusion caused by our receptionist. Please know that we are totally grateful for your kindness toward the issue.We do hope that you will choose us again should your travelling plan include Pattaya.Sincerely,
10/10 優異
Ka yu brian
2023年3月19日
Ka yu brian
於 2023 年 3 月住了 3 晚
Unya Petcharut, Director of Operations 於 2023年4月9日的回應
Hello Ka yu brian,Thank you so much for this full score ratings. Please have a wonderful day ahead.Sincerely,
10/10 優異
chi kwong wilson
2023年3月13日
chi kwong wilson
於 2023 年 3 月住了 1 晚
Unya Petcharut 於 2023年3月14日的回應
Dear chi kwong wilson,Thank you so much for taking the time to leave us feedback and the full score ratings. Please know that your review surely helps other readers to be confident choosing to stay at Holiday Inn Pattaya.Thank you again and please allow us to welcome you back whenever you have a chance to revisit the area.Sincerely,Unya PetcharutDirector of Operations
8/10 不錯
HO TIN HILTON
伴侶同遊
2023年3月12日
讚好:整潔度、職員與服務和住宿狀況
Bad design of the bathroom. When you took shower, the bath tub always leaking and flooding the bathroom's floor.
HO TIN HILTON
於 2023 年 3 月住了 3 晚
Unya Petcharut 於 2023年3月13日的回應
Hello HO TIN HILTON,Hello Olga,Thank you so much for taking the time to leave us a note on your stay experience. Please know that your feedback is very much appreciated and we will integrate that to our product improvement journey to ensure the most comfortable stay for our valued guests.We hope to welcome you back again to Holiday Inn Pattaya.Sincerely,Unya PetcharutDirector of Operations
6/10 一般
junbang
2023年3月8日
junbang
於 2023 年 3 月住了 2 晚
Unya Petcharut 於 2023年3月10日的回應
Hello junbang,Thank you so much for taking the time to leave us the rating. If there is anything we can do to improve your experience, please let us know.Have a wonderful evening.Sincerely,Unya PetcharutDirector of Operations
Hello Valued Guest,Thank you so much for your continuing support to Holiday Inn Pattaya. We are so glad that we have contributed to your comfortable stay and memorable experience.We hope to welcome you back in no time.Sincerely,Unya PetcharutDirector of Operations
10/10 優異
PEI-HSUAN
家人同遊
2023年2月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務
PEI-HSUAN
於 2023 年 2 月住了 1 晚
unya 於 2023年2月13日的回應
Dear PEI-HSUAN,Thank you so much for such vibrant pictures reflecting nice room set up and peaceful ambience. :)Please revisit us whenever Pattaya is in your travelling plan.Have a wonderful day!Unya Petcharut Director of Operations
10/10 優異
真實旅客
家人同遊
2023年1月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay
Good Staff, Good Location
真實旅客
於 2023 年 1 月住了 2 晚
unya 於 2023年1月29日的回應
Dear Valued Guest,Thank you for your kind words on our hospitality and your sharing of the lovely mirror artwork from our intern team members. Your recognition inspires us to deliver a better services.Thanks again.Sincerely,Unya Petcharut Director of Operations
2/10 很差
Yu Hin Jacky
2023年1月24日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bad services
Yu Hin Jacky
於 2023 年 1 月住了 2 晚
unya 於 2023年1月26日的回應
Dear Yu Hin Jacky,We have received your surveys from different sources expressed your dissatisfactions on every aspect of the stay. We would be grateful if you can share with us some details so we can ensure that the issues are resolved. Please feel free to contact us for discussion.Sincerely,Unya PetcharutDirector of Operations
8/10 不錯
Chi Kwong Paul
2023年1月14日
Chi Kwong Paul
於 2023 年 1 月住了 1 晚
unya 於 2023年1月16日的回應
Dear Chi Kwong Paul,We appreciate your contribution to the ratings on your stay experience. We hope to welcome you back again whenever you have a chance to return to Pattaya.Sincerely,Unya PetcharutDirector of Operations
8/10 不錯
Chi Kwong Paul
2023年1月13日
Chi Kwong Paul
於 2023 年 1 月住了 3 晚
unya 於 2023年1月16日的回應
Dear Chi Kwong Paul,We appreciate your contribution to the ratings on your stay experience. We hope to welcome you back again whenever you have a chance to return to Pattaya.Sincerely,Unya PetcharutDirector of Operations
8/10 不錯
Ping Ho Dexter
家人同遊
2023年1月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
高層觀景開陽,埗望日落的景色醉入,唯一是空氣質素就一般
Ping Ho Dexter
unya 於 2023年1月16日的回應
Dear Ping Ho Dexter,We are glad that you like the view from the room. Thank you so much for sharing this over the review platform.Have a wonderful day.Unya PetcharutDirector of Operations
8/10 不錯
Kwok Hon joseph
家人同遊
2022年12月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kwok Hon joseph
於 2022 年 12 月住了 5 晚
Unya Petcharut 於 2022年12月12日的回應
Dear Kwok Hon joseph,Thank you so much for your ratings. We hope that your stay with us was creative and memorable.Please do revisit us in the future.Sincerely,Unya PetcharutDirector of Operations
10/10 優異
MAO-SUNG
2022年10月13日
MAO-SUNG
於 2022 年 10 月住了 3 晚
Unya Petcharut 於 2022年10月17日的回應
Dear MAO-SUNG,Thank you so much for your 10/10 ratings. We appreciate you sending us your feedback. Please do visit us again in the future.Sincerely,Unya PetcharutDirector of Operations
8/10 不錯
Suk Yee
伴侶同遊
2022年9月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
地點方便, 無論去沙灘或購物
Suk Yee
於 2022 年 8 月住了 4 晚
Unya 於 2022年9月7日的回應
Dear Suk Yee,Thank you for sharing with other travelers what they can expect at Holiday Inn Pattaya. We hope you revisit us.Sincerely,Unya PetcharutDirector of Operations