Dear Mr. Deng,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr./Ms. Wang,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr Tsang,We would like to thank you for your score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group- The State of Exclusivity and Fascination! We would like to thank you for taking the time to share your experience with us and other travelers following your recent stay at the Royal Cliff Beach Terrace. We were very disappointed to receive your review and to learn that the expectations of your stay were not met. Please accept our apologies for the inconvenience that occurred during your time with us. We regret to know that your stay was affected by the presence of the fauna inhabiting the garden situated outside the Royal Cliff Beach Terrace. Although the fumigation of the hotel territory is conducted on the monthly basis, we highly recommend our guests keep the balcony doors closed at all times to prevent any creatures from invading the room. Your comments regarding the condition of the balcony area have been addressed to the departments concerned for immediate improvement. Thank you very much for staying with us and we hope you would extend us another opportunity to welcome you back to our hotel to demonstrate the service that the Royal Cliff is truly known for. Warm regards,

Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group! We were delighted to learn you were satisfied with your stay and had a relaxing time here at the Royal Cliff. We are looking forward to welcoming you again soon for another pleasant stay. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We were delighted to know you were absolutely satisfied with your stay and we are looking forward to welcoming you back again soon. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your positive review with us. We are delighted to know you were satisfied with your stay completely. We are looking forward to welcoming you back again. It is a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We were delighted to know you enjoyed the atmosphere, beautiful swimming pool and your stay overall. We are looking forward to welcoming you back again soon. It was pleasure to have you as our guest. Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We were delighted to know you enjoyed your stay and we are looking forward to welcoming you back again soon. It was a pleasure to have you as our guest. Best regards,

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We were disappointed to know you were not quite satisfied with your stay and would like to apologize for not meeting your expectations. We hope you would extend us another chance and visit us in the future. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We are looking forward to welcoming you again in the future. Best regards,

親愛的貴賓， 非常感謝您利用寶貴的時間和我們分享您的住宿體驗! 我們非常高興得知您對於我們酒店房間布置、多樣的設施以及服務品質的讚賞。 同時，我們也很遺憾地聽到您對於酒店車位的反饋，我們會將您的意見告知我們相關部門，並進行檢討，以提升顧客的入住品質。 希望此次的入住體驗，讓您記憶猶新，我們也非常歡迎您的再次光臨!

Dear Valued Guest, Thank you for taking the time to rate us. We would be pleased to welcome you back again. Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We were delighted to know that you appreciated the privateness of our beach and its relaxing atmosphere. Thank you for complimenting the variety of the restaurants and swimming pools we have on site. We are looking forward to welcoming you again in our hotel in the future. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your constructive review with us. We apologize for not meeting your expectations and the difficulties in communication you had with our staff. Please be assured we are working on the level of their English and hope you will notice the improvements the next time you visit us. Thank you for complimenting our beautiful beach and the relaxing atmosphere of the bar situated there. We are looking forward to welcoming you again in the future. It was a pleasure to have you as our guest. Best regards,

Dear Valued Guest, Thank you for taking the time to share your review with us. We are delighted to know that you appreciated the location of the hotel and the quiet atmosphere it has to offer. Thank you for your suggestions, we will take them into consideration, so your next stay with us is completely seamless. We are looking forward to welcoming you here again. It was a pleasure to have you as our guest! Best regards

Dear Valued Guest, Thank you for taking the time to share your experience with us. We were saddened to hear that you were not satisfied with the food and the service and would like to apologize for not meeting your expectations. We have taken your comments into consideration and will make sure the same issues will not happen again the next time you visit us. We are looking forward to welcoming you here again. It was a pleasure to have you as our guest. Best regards

Thank you very much for your feedbacks. We hope to have a chance to welcoming you to Royal Cliff Hotels Group again in the future.

Thank you very much for your feedbacks. We hope to have a chance to welcoming you to Royal Cliff Hotels Group again in the future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!